Neelanjan Introduction
- 1. Welcome to Mahindra Institute of Learning Excellence Let us get ourselves introduced Induction Module for Dealer Sales Consultant
- 2. Accessorize your Name 2 Introduce your self, with the name of one unique quality in between. The name of the unique quality should come in between the first and the last name. Introduction Training Program You should find your destiny, then make it work for you.
- 3. MILE Workshop Contracting Norms Think & Share Relax Silent your mobiles Help Learn & Contribute Be positively Oriented 3Introduction Training Program
- 4. 4 first of all… 4Introduction Training Program
- 5. 5 CONGRATULATIONS! You are a CONSUL. 5Introduction Training Program
- 6. 6 who is a Consul? 6Introduction Training Program
- 7. 7 A Consul • A person who consults others along a way; a guide OR • Someone who can influence others and who has capacity to advise 7Introduction Training Program
- 8. 8 Consulship… • The process of consultation • The process of persuading a group/individual towards the ultimate goals 8Introduction Training Program
- 9. 9 name a few great consuls? 9Introduction Training Program
- 11. 11 and more… 11Introduction Training Program
- 13. 13 are we one of them? 13Introduction Training Program
- 14. 14 no… but we can be a consul-in-the-making! 14Introduction Training Program
- 15. 15 how consuls differ? 15Introduction Training Program
- 16. 16 Their Motive… PERSONAL PEOPLE 16Introduction Training Program
- 17. 17 Their Purpose… GOOD NOT SO GOOD 17Introduction Training Program
- 18. 18 Time… PAST PRESENT 18Introduction Training Program
- 19. 19 Their Field… GOVERNANCE BUSINESS 19Introduction Training Program
- 20. 20 Their Leadership Style… DICTATORSHIP INFLUENCING 20Introduction Training Program
- 21. 21 but they are similar in many ways… 21Introduction Training Program
- 22. 22 THE DRIVE TO SUCCEED 22Introduction Training Program
- 23. 23 LEAD BY EXAMPLE 23Introduction Training Program
- 24. 24 HONESTY & INTEGRITY 24Introduction Training Program
- 25. 25 SELF CONFIDENCE 25Introduction Training Program
- 26. 26 RELEVANT KNOWLEDGE 26Introduction Training Program
- 28. 28 RELATIONSHIP & RAPPORT 28Introduction Training Program
- 30. 30 where we stand? For doing any of these you need to improve your knowledge and skills. So today in the training program, try pick up 3-4 points that will help you take yourselves to the next level” 30Introduction Training Program
- 31. 31 Life Scoring Guidelines Yes > 90 Yes between 51 and 89 Yes < 50 31 Many score beyond this also Introduction Training Program
- 32. SANKALP makes Aim reach Vision that is Ambition 32Introduction Training Program
- 33. WHO WAS HE? • His father was a school teacher • Started his career by selling "bhajias“ • Also worked as a petrol station attendant • His actual first name is Dhirajlal Bhai Hirachand • the combined fortune of the family was 60 billion dollars, making them the richest family in the world. His Indian company was the first to feature in Fortune 500 list 33Introduction Training Program
- 34. HE WAS… 34Introduction Training Program
- 35. WHO IS HE? • Father was a fisherman • He started his career as a newspaper vendor • A very prominent figure in Indian politics – awarded the Padma Bhushan in 1981; Padma Vibhushan in 1990; and the Bharat Ratna in 1997 Also known as ‘Missile Man of India’ 35Introduction Training Program
- 36. HE IS… 36Introduction Training Program
- 37. WHO IS HE? Born in Michigan, US Started his career as a shoe-shiner Started car-selling at a Chevrolet dealership Renowned for selling more new vehicles than anyone else in the World Holds the world record for most cars sold – 13,001 in 15 years (retail only) 37Introduction Training Program
- 38. HE IS… 38Introduction Training Program
- 39. Son of an Air Force Officer Selected for the State under 19 Cricket Team (15 member squad) Lost his father & Started his career as a Washer cum Technician Then Supervisor to Works Manager at a Tata then Mahindra then Toyota dealership Later became Mechanical Engineer & Graduate in Management Faced a huge downfall again in the middle of his career worked at a Bank DSA Fought with poverty when his daughter was about to born Married at an early age with no steady job Location - Kolkata Languages Known - English, Bengali, Hindi Total Experience of 15 years in the area of Service, Sales &Marketing, Training & Skill Development. Successfully trained 14000+ people in Automobile & Various Other Industries. Another Story of The Roadmap to Mahindra Training Experience – 5 Years Industries Served - Automobile, Consumer Durables, Telecom, Heavy Engineering, Retail, Education Business & Government Bodies. 39Introduction Training Program
- 40. REGIONAL TRAINING ASSOCIATE MAHINDRA DEALER MANPOWER DEVELOPMENT EAST Neelanjan Sarkar 09331739075/ (07575938917-for North East) neelanjan.sarkar@ gmail.com A Roadmap to reach Mahindra Training Area – Skill Development on Sales & Marketing, Customer Relationship, Retention & Service, Personal/Professional Effectiveness, Effective Business Communication, Grooming & Etiquette, Time Management, Stress Management, Team Building, Leadership Skills, Negotiation Skills & Soft Skills across the hierarchy of junior & mid management. 40Introduction Training Program
- 41. Brands who served his purpose Manpower of Brands trained by me are: Maruti Suzuki India Ltd., Hero Motocorp Ltd, Chevrolet Sales India Pvt. Ltd., Hyundai Motors India Ltd., Ford India Ltd., Mahindra & Mahindra Ltd. Force Motors Ltd., TISCO, Reliance Communications Ltd., Phillips India Ltd., Dominos Pizza, Century Ply Wood India Limited, Unitus- Ujjivan Microfinance Ltd, Indian Postal Department, Sikkim Manipal University in Eastern Region of India. 41Introduction Training Program
- 42. Why Set Aims(Lakshya)? Aims can • give you a target to aim for • help you concentrate your time and effort • provide motivation, persistence and desire • help you establish priorities • provide a roadmap to take you from where you are to where you want to be “We need pains to reach our Aims” “The end results of a pain is to achieve the Aim” 42Introduction Training Program
- 43. This Pain studded ladder started September 1998 till continuing. MAHINDRA DEALER MANPOWER DEVELOPMENT EAST NIS Sparta (A Reliance ADA Group Co.) ICICI Bank DSA Collection & Recovery Department Manatec Electronics Pvt. Ltd Automobile Workshop Equipments Sovereign Tech Engineering Services Pvt. Ltd (Indo German Collaborator of RESY Sysmetics GMBH) Topsel Toyota (Topsel Pvt. Ltd. Authorized Dealer of Toyota Kirloskar Motors Pvt Ltd.) Technician qualification10+2 Supervisor studying Mech. Engg. Manager studying Graduation in Management Coach after 14 years of pain French Motor Car Co. Ltd. (Authorized Dealer of Tata Motors prev.TELCO) MOHAN GROUP of Companies Dealer of Fiat India & Mahindra Dep.Reg.Manager studying DCA Supervisor exp. 10 yrs failed due to recession 43Introduction Training Program
- 44. Accolades achieved while climbing the Ladder • 102% Achiever of Target in 2012 & 103% in 2013 & 120% at Mahindra DMD • 2nd in doing the maximum number of Training man days last year & 1st in this FY 2014-15 . • Completed in Sales, Service & Soft Skills T-1 Level training across the industries of Sales & Service Sector in NIS Sparta. Training Centre at Dhirubhai Ambani Knowledge City Mumbai for 1 month & stood 3rd among the all India participants Benchmarking should be used (internal and external) • Certified as Regional Trainer by NIS Sparta Clients like Maruti Suzuki India Ltd., Hero Moto Corps Ltd. Chevrolet Sales India Pvt. Ltd, .Force Motors Ltd. etc., Sewells Group Clients Ford Motors Company & Mahindra & Mahindra Ltd. Preferred Regional Trainer of India Post, TATA Tiscon, Dominos Pizza, Sikkim Manipal University & Reliance Communications Ltd. High value Training completed in April‘2011 are: DISC 2.0; SPIN & Eagle’s Flight Certification programs at Reliance ADA DAKC NIS Sparta Mumbai 44Introduction Training Program
- 45. So, Question is How Will You become the Consul in life 45Introduction Training Program
- 46. There are many who Accept things as they are, But there are few who Riseto change 46