Scaling Up with Switchvox
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NETXUSA is a large distributor of Digium products including Switchvox. Deploying Switchvox on a large scale presents challenges around site evaluations, installation labor costs, and maintaining a consistent user experience. NETXUSA provides tools to help with planning Switchvox deployments including the free Switchvox System Builder and Provisioning Wizard which allow pre-configuring systems before shipment to reduce installation times and labor costs while ensuring consistent deployments at scale. NETXUSA also offers technical support, templates, and checklists to help engineers efficiently deploy Switchvox.
Scaling Up with Switchvox
- 1. Scaling up with Switchvox: Deploying Switchvox on a Large Scale Presenter: Eric Todd, CTO NETXUSA IT EXPO – Asterisk World
- 2. Agenda Overview • Who is NETXUSA • Deploying an IP PBX and Challenges • Deployment Planning • Methods and Tools for planning • Free Tools for planning and deployment • Benefits •Q&A
- 3. About NETXUSA A true value added distributor of industry leading manufacturer products and recognized largest distribution partner of Digium products. NETXUSA supports more than 5000 resellers and service providers with our comprehensive solutions powered by ChannelWare®. Value-Added Services Overview: • Patent-Pending Universal Provisioning system supporting all CPE configuration requirements (routers,switches,IADs,ATAs,IP phones and now Switchvox). • Free expert tier 2/3 technical support for all products including open- source Asterisk solutions and Switchvox available 24/7. • Order management tools and B2B RESTful XML API interfaces • RMA Services, for zero touch warranty handling • Configuration and demo programs • Consulting services and integration development services • Support for all Digium Reseller Programs
- 4. Deployment Challenges There are many things to consider when deploying IP PBX solutions such as Switchvox. Many of these challenges are due to incomplete site evaluations, executing the installation of CPE and keeping labor cost down. Considerations may include: • Is my customer’s site install ready? • How do I deploy the CPE at the customer site while staying cost effective? • Is the products I am deploying simple to troubleshoot and are all the components integrated with each other? • How do I maintain and scale to facilitate growing demand and customer service requests? • How can I ensure a consistent user experience?
- 5. Deployment Planning Deployment planning can be greatly simplified by first selecting the proper equipment that is easy to deploy for engineers and is highly integrated with its peripherals such as Switchvox and Digium phones. A proper pre-install plan and deployment strategy can simplify the rest. Pre-Install Planning Guidelines: • Determine what features your customer utilizes or would utilize day to day. • Use certified and tested hardware that is compatible with your IP PBX. Standardized on firmware versions. • Capture extension requirements (Phone types, groups, positions, emails, etc). • Document the network layout (WAN and LAN) • Setup SIP trunks if used with a commonly used provider • Utilize proper education on the product of choice (Such as Switchvox dSSE training) • Understand licensing requirements
- 6. Methods and Tools for planning Through some common sense best practices and publicly available tools, an IP-PBX install can be completed without overly complicating this task for the engineer. In addition improving the overall experience for the end customer by showcasing proper organization of their requirements. • Create System Templates. Most customers have common settings between them. • Utilize extension templates and create common setups for positions such as Sales, Support, Accounting etc. (Excel is your friend) • Use a Project software tools, free ones are available such as Dotproject, to map out your progress. • Create and maintain checklists for engineers. • Pre-configure equipment before going on site and test – Use Automation. • Build out a lab with demo gear to replicate customer requirements before deployments.
- 7. Free Tools for Planning and Deployment As a distributor and expert on Switchvox, NETXUSA provides tools to automate Switchvox Deployments and assist in planning. These free tools include the Switchvox System Builder and Provisioning Wizard. Features: More Features: • IP PBX builder to associate compatible • Easy to use GUI for building the IP PBX hardware and licenses per configuration. • Simple Q&A process for the appliance • Template system for various default setups. configuration settings. • Updates to the latest Switchvox 5.x version • All configuration done before shipment. • Asset tagging tools for Switchvox appliance and other CPE including Digium Phones. • Inbound and Outbound call support out of the box. • Extension templates and profiles.
- 8. Switchvox System Builder - Wizard
- 9. Benefits Utilizing the free Switchvox System builder provider several tangible benefits reduce labor cost and reduce install times for each customer, while provide scalability to tackle the growing VoIP market. • It’s FREE • Reduces the average time of an install by at least 8 hours. • Free NETXUSA technical support to assist setting up system profiles • Digium Phones are plug n play out of the box (extensions come up automatically out of the box) • Free Asset tagging to identify phones to customers • Ensures proper licensing is associated to the IP PBX • Consistent installs • Built in support for extension templates (excel)
- 10. Feedback – Q & A