Nikhitha Charles - CV_YIF
- 1. Nikhitha Charles 88-90, Sri Sabari Towers, 100 feat road, Gandhipuram, Coimbatore - 6 LinkedIn Profile: uk.linkedin.com/pub/nikhitha-charles/89/144/265 M: 09578777027 Email: nikhithacharles09201@gmail.com OBJECTIVE To be a life-long learner, an influential human being and to be the best at what I do. WORK EXPERIENCE Jan 2016 – Present: Customer Relationship Management – GTE, SGSL, Coimbatore. Serving as a single point of contact to the customer and the organization, Collection of O&M Charges, Renewal of contracts, Database management and co-ordinating with the site and other departments to answer the queries of the customer and vice versa. Skills Acquired: Communication and Negotiation skills Working under pressure to deliver the targets Multitasking and time management. Mar 2015 – Jan 2016: Data Processing – Graduate Trainee Engineer at Suzlon, Pune Assisting a senior data analyst in analysing the turbine data obtained from the SCADA and MITA servers. I developed a program using Python to simplify extraction and processing huge turbine data for analysis. Skills Acquired: Attention to detail while working with huge data. To deliver work, which is informative, concise and accurate. Following up after a task and delivering summary reports. Sep 2014- Dec 2014: Customer Service – Information Support Assistant at QMUL Library, London Some responsibilities include attending to the queries of the students and staff general queries, collecting, sorting, shelving and arranging the shelves properly with books, reporting any issues and feedback, taking the user on a tour around the library, and ensuring that all the devices are working properly. Skills acquired Being responsible for the work handed over to me. Trying to help the library users by all means to ensure the best customer service. Multitasking in the busier times of the day and going an extra mile to help the user. Jan 2014- Oct 2014: Customer Service- Front office manager at the YMCA Indian Student hostel, London Some responsibilities included attending to the customers during Check-in and Check-out, interacting with them over telephones to reserve rooms, managing the front office, selling lunch and dinner tickets, managing the database. Skills acquired Managing and organising time. Conflict management and quick decision making. Feb 2014- Apr 2014: Educational Support Worker (ESW) for the Disability and Dyslexia Service of QMUL Some responsibilities included taking notes for a student with hearing impairment and supporting him on campus.
- 2. Skills acquired Observing minute details and concentration during work. Basic understanding of Object Oriented Programming and Business Analysis. Sep 2013- Sep 2014: Course Representative for the course in Queen Mary University of London I was required to act as a communication bridge between the students and the faculty, to facilitate them with a good University experience and minimize their problems and concerns by representing them in the Staff-Student meetings. Skills acquired Communicating and performing activities. Making proper use of Social Networking to gather feedback and communicate announcements. 2010-2013 Student Union Coordinator and Hostel Representative, JNTU college of Engineering, Pulivendula The key responsibilities were to organise, plan and coordinate various student events, raise funds and optimize the budgets, provide hospitality to the invitees, allot tasks to student volunteers to meet the deadlines and to manage University funds. HR responsibilities included representing issues and problems faced by students in the mess to the college management and participating in the price fixation for monthly groceries from the Traders and Vendors. Skills acquired Event management, planning and scheduling. Leadership qualities. Self-motivation and positive outlook. Financial management and honesty. Researching the market for daily vegetable and grocery prices. Bargaining, negotiating skills, examining and maintaining food quality. EDUCATION Sep 2013- Sep 2014 Queen Mary University of London, MSc Digital Signal Processing Achieved Degree: Merit (65%) Skills acquired: o Ability to code in programming languages like C/C++, MATLAB and Python. o Working with Processors like Beagleboneblack and Arduino in assembly language. o Working under pressure and multitasking. o Completing multiple deadlines on time with the best performance possible. o Researching and writing technical reports. Sep 2009- Apr 2013 Jawaharlal Nehru Technological University, B.Tech Electrical and Electronic Engineering Achieved Degree: Distinction (77%) Skills acquired: o Working with electrical and electronic circuits and devices like electrical machines, fuses, motors, breadboards and CROs. o Basic knowledge about Management education. o Leadership qualities, team management and self confidence through extra-curricular activities.
- 3. PROJECT EXPERIENCE Academic: MSc Project on predicting hit songs by analysing the power spectrum of an audio signal. A group project as a part of the module Business Technology Strategy to produce a report that will let the management of a multi-national company to create a strategy for product innovation in the future. Many independent projects in the fields of Real time DSP and Digital Audio Effects as a part of coursework. A group project related to the energy audit of using a Solar Power instead of conventional AC power. Extracurricular: A group project called ‘Giving life to the life giving element’ regarding food waste control for an event called ‘EARTHIAN’ conducted by WIPRO, India. Built many robots like Line follower, edge detector, racing, fighting and soccer playing sumo robots. Submitted a project report to the district collector describing the problems and advantages of setting up a Uranium extraction plant near our college in Pulivendula. TRAINING Attended courses like Effective Presentation Skills, English through literature, Excellence in writing and Proof reading Skills from Queen Mary University of London. Completed one month course in Embedded Systems and Digital Signal Processing at ASI Infoway, Bangalore. Achieved an overall 8.0 in IELTS with 8.5 in listening, 8.0 in reading, 7.5 in writing and 8.0 in speaking. Received lectures and hands-on experience in Robotics from ‘Robogyan’, a Robotics group in our college. Volunteered for MozFest organized by Mozilla Firefox at Ravenscourt, London. IT SKILLS INTERESTS MATLAB Dancing PYTHON Singing C, C++ Reading books Microsoft Applications Human psychology and relationships REFERENCE References will be provided upon request.