This document discusses various behavior management techniques used in pediatric dentistry. It defines behavior management as the means by which the dental team performs treatment to instill a positive dental attitude. Factors that influence a child's cooperative behavior like parental anxiety, medical experiences, and communication techniques are described. Methods of behavior shaping include desensitization, modeling, and contingency management. Specific behavior management techniques addressed include audio analgesia, biofeedback, voice control, hypnosis, humor, coping, and aversive conditioning.