NYC MuleSoft Meetup Oct 2019 Foster Innovation through APIs

Oct 17, 2019: Foster Innovation through APIs
NYC MuleSoft Meetup Group

All contents © MuleSoft Inc.
Agenda
2
• Logistics
• Leaders Intro
• MuleSoft Exchange & Public Portal
• MuleSoft API Community Manager
• Mulesoft Panel Discussion
• Announcements & Giveaways!
• Networking over Food and Beer/Wine
#MuleSoftMeetup

• Share:
– Tweet your pictures with the hashtag #MuleSoftMeetup
Logistics
3#MuleSoftMeetup

I am a leader of solutions & product development and architecture
teams. With a hands-on approach to today's business challenges, I
am a proven thought leader in capabilities of various technologies
related to CRM, business process, and mobile solutions.
A bender of products and tools to spark innovation. As a Technical
Architect at Silverline, I bring over 15 years of experience in the
consulting, technical design and implementation of enterprise CRM
solutions for financial services, healthcare, and complex
manufacturing clients.
About Gean...
Gean Martinez
Director, Data Technology & Strategy
4
https://www.linkedin.com/in/geanmartinez/
@gino_martino
#MuleSoftMeetup

Experienced business professional with over 18 years of global
experience with an extensive expertise in Customer Success, Account
Management, Product Management, and Solutions Architecture.
I am passionate about creating a community to bring techies and
geeks together to share and collaborate. I am at the Advisory board of
DesignThinking @Rutgers Innovation Center. I also run couple of
non-profits to promote community support.
About Suyog...
Suyog Gandhi
Customer Success Director
5
https://www.linkedin.com/in/ssuyog/
@ssuyog
#MuleSoftMeetup

What are some ways to Foster Innovation?
After APIs, what’s next?

Gean Martinez
MuleSoft Exchange & Public Portal

After APIs, what’s next?

Key Features
API Exchange and Portal
Auto-generated

Key Features
Searchable catalog

Key Features
Lightweight branding

Team Members needed
API Developer
C4E Architect
Technical Writer
API Consumer

MuleSoft API Community
Manager
Bryan Kwon

I am a seasoned integration architect with nearly 10 years of hands on
experience. My main expertise is in the world of APIs and have
worked extensively with foreign government agencies, domestic and
foreign airlines, financial institutions, bio-chemical companies. Known
for delivering complex solutions and maturing enterprise
shared-services, I cultivated centers for enablement and designed
prescriptive frameworks for key clients.
About Bryan...
Bryan Kwon
MuleSoft Architect
15
https://www.linkedin.com/in/bryan-kwon-b6972246
#MuleSoftMeetup
@kwon_bryan

Importance of Branding
Used to
build
integrations
Built into dev
process for
new projects
Managed like
products
usable
Monetized
Discoverable
Exposed to
3rd parties
Lamborghini Urus Changfeng Leopaard

Importance of Socialization Features
Used to
build
integrations
Built into dev
process for
new projects
Managed like
products
usable
Monetized
Discoverable
Exposed to
3rd parties
- Forums
- Chat
- Blogs
- Support Case Management

Developers are the new customer
Forums
Support
Docs
APIs
Case
Studies
Tutorials
Events
User
Groups

API portals the new battleground
Uber: Personalized journeys
Twilio: Self-service support
Stripe: Tools for developer
success
NordeaBank: Gathering
developer input into roadmap

...but it takes a village
Capabilities Coordinated teams
• Full lifecycle API management
• Content management system
• Personalization
• Forums
• Chat
• Support case management
• Engagement analytics
• Central IT
• API product managers
• Content/brand marketing
• Developer relations
• Technical writers
• Support professionals
• Business development

Introducing API Community Manager
Engage an ecosystem of
developers and partners
● Start from preconfigured
templates to quickly drive
API product adoption
● Personalize experiences
with clicks not code
● Engage consumers through
forums, chat and case
management
● Track API program KPIs in
real-time

Critical capabilities
Out-of-the-box themes Drag-and-drop builder Personalized portals
Interactive docs Forums & Cases Engagement Analytics

Extending the capabilities of Anypoint Exchange
24
C4E Architect
API
Developer
Technical
Writer
API Consumer
Marketing
manager
API Product
Manager
Brand/Graphic
designer
Exchange services
API Community Manager
- Branded, personalized
experiences
- Forums, blogs and events
- Support case management
Exchange API portals
- Auto-generated
- Searchable catalog
- Lightweight branding

Closer Look

Gean Martinez, Bryan Kwon
MuleSoft Panel Discussion
Questions?

Gean Martinez
Announcements &
Giveaways

Trivia
28
3 Questions - 3 Winners
A free class AND a free exam voucher
AND atee shirt AND a mug
#MuleSoftMeetup

All contents © MuleSoft Inc. 29
• Build and Test your CRM API
with MuleSoft
• Curate the Digital Lending
experience by Streamlining
Loan Cycles using API Led and
FSC
• Painless Patient Referral Intake
and Management using API Led
and Health Cloud
Stream online!
MuleSoft Zone

What’s Next?
30
• Share:
– Invite your network to join: https://meetups.mulesoft.com/new-york/
• Feedback:
– Contact your organizers to suggest topics
• Gean Martinez gean.martinez@silverlinecrm.com
• Suyog Gandhi suyog.gandhi@mulesoft.com
– Contact MuleSoft at meetup@mulesoft.com for ways to improve the program
• Call for Speakers and Topics!
#MuleSoftMeetup

Networking over wine
Introduce yourself to your neighbors!

NYC MuleSoft Meetup Oct 2019 Foster Innovation through APIs

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