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Atlas Air Worldwide Holdings is an aviation leasing holding company composed of Atlas Air, Inc., Polar Air Cargo Worldwide, Inc., Titan Aviation Leasing Ltd., and a 49% stake in Global Supply Systems. Atlas Air, Inc. is the largest operator of Boeing 747 aircraft in the world and provides aircraft leasing, crew training, maintenance, and cargo transportation services. Interviews with Atlas Air employees revealed that managing relationships with superiors, subordinates, and peers is important but challenging due to the competitive culture and lack of formal training. Recommendations include implementing training on relationship management, improving team cohesion, addressing gender dynamics, and enhancing communication.
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- 2. A little about about managing up, down, and across…
- 3. Managing Up Many see it as brown-nosing or sucking up These views are mistaken Forging effective relationships with your superiors Can help one be seen as an asset to the company Can lead to promotions and overall success Makes the boss happy, creates efficient working environment Paying attention to his or her personality or preferences and adapting one’s work practices accordingly http://www.sodahead.com/fun/r-u-a-buzzard-bat-or-bee---look-up/blog- 87625/?link=ibaf&q=look+up&imgurl=http://www.meetschmitt.com/ima ges/highres/Schmitt_Look_Up_HiRes.jpg
- 4. Managing Up - Pay Attention to Personality Some people are more analytical and technical managers These people respond better when their employees use data and numbers to support the information and proposals they present Some are more people oriented May respond better to framing information based on how it will help or hurt the customers http://personality.prosperyourmind.com
- 5. Managing Up - Communication Good communication important for success in any company Written vs. verbal If both in what order Frequency of communication Amount of details desired How do you find out what boss prefers? Look at the way he/she communicate with you http://www.tenantscreeningblog.com/landlord-tips/tips-for-improving- landlord-tenant-communication/
- 6. Managing Up - Ideal working attitude Provide solutions not problems Be honest trustworthy and committed Go above and beyond your job description to solve problems Makes manager’s job easier Careful to do this without neglecting original responsibilities
- 7. Managing Down Managing down influences employee health and well-being as well as individual, group, and organizational performance Policy leaders should emphasize, train people in, and evaluate good management practices within organizations Employee involvement influences the manner of all other organizational practices
- 8. Managing Down Research There are clear links between organizational culture and performance organizational culture and management management and performance management and psychological consequences psychological consequences and employee behavior http://getentrepreneurial.com/archives/top-10-tips-for-managing-down/
- 9. Managing Across Establish peer network – alliances Social capital Trust Team cohesion Task interdependence Power & Influence Referent power Soft influence tactics http://www.esxinc.com/esx/membership-management-software.asp
- 10. Managing Across Research "People mostly go wrong by establishing a good relationship only with their bosses and ignoring peers and juniors. In a volatile business environment, all three are equally critical” S.Y. Siddiqui, Managing Executive Officer for administration, in charge of human resources, finance and information technology of Maruti Suzuki India Ltd. http://businesstoday.intoday.in/story/establishing-a-rapport- with-boss/1/11550.html http://www.thehumanfactor.in/01102010/storyd.asp?sid=900&pageno= 1
- 11. Managing Across Research Organization is made up of teams Shared goals Work together Keep emotions at bay “Coexist amidst healthy competition.” Ashu Khanna, Executive coach http://businesstoday.intoday.in/story/establishing-a-rapport- with-boss/1/11550.html
- 13. Atlas Air Worldwide Holdings Aviation Leasing Holding Company Composed of: Atlas Air, Inc. Polar Air Cargo Worldwide, Inc. Titan Aviation Leasing Ltd. Global Supply Systems (49% stake) http://www.atlasair.com/holdings/media-center.html
- 14. Atlas Air, Inc. Wholly owned subsidiary of Atlas Air Worldwide Holdings Founded in 1993 by Michael Chowdry Began operations the same year on an ACMI contract basis http://centralfloridapacs.org/michaelchowdry.html
- 15. Atlas Air, Inc. In 1998, Atlas Air ordered 12 new 747-400 freighter aircraft By 2000, the fleet held 36 aircraft Adopted holding company format in 2001 in order to acquire Polar Air Cargo Worldwide http://www.atlasair.com/holdings/media-center.html
- 16. Atlas Air, Inc. Atlas Air Worldwide Holdings (AAWW) began trading on the NASDAQ in 2006 Currently the world’s largest operator of Boeing 747 aircraft Currently headquartered in Purchase, NY http://www.atlasair.com/holdings/media-center.html
- 17. Corporate Services Wet and Dry Leasing CMI (Crew, Maintenance, Insurance) contracts Customer Specific Commercial Charter Services Related Aviation Services
- 18. Some Statictics In 2011, Atlas operated 18,500 flights to 250 destinations in 90 countries 2011 net income for stockholders- $96.1 million 2011 revenues- $1.398 billion Nov. 20- $42.37
- 20. Atlas Air, Inc. In 1998, Atlas Air ordered 12 new 747-400 freighter aircraft By 2000, the fleet held 36 aircraft Adopted holding company format in 2001 in order to acquire Polar Air Cargo Worldwide
- 22. Corporate Services Wet and Dry Leasing CMI (Crew, Maintenance, Insurance) contracts Customer Specific Commercial Charter Services Related Aviation Services
- 25. Corporate Hierarchy Senior Vice President (2) COO Vice President CEO (17) Senior CCO Director
- 26. INTERVIEWS… Robert Wood Senior Director of Safety and Internal Evaluations Stephanie Biraglia Manager of Document Services Kira Kremski Document Procedure and Fulfillment Specialist
- 27. Mrs. Stephanie Biraglia Manager of document services department Produces all company manuals Used on planes and at different stations Ensures compliance with the FAA
- 28. Her view on Atlas Air’s Culture Competitive Departments work together to stand out Cover Ups Everyone trying to get ahead Nepotism Most superiors are ex-military “Old-school” “Big personalities” “Arrogance” Don’t like to be questioned Hard for a women to get ahead
- 29. Her view continued… Difficult to be a women 1 female senior director out of 30 total “Have to walk a fine line” and manage egos Old manager had a strong personality and did not get along with her superiors Gave women a bad reputation in the company
- 30. Mrs. Biraglia on Managing Up Not encouraged but can be done Harder for women Managing personalities is key Have to filter information to decide what to tell superiors and when No formal training Its on the job training Training would help workers learn how to manage their superiors.
- 31. Managing up continued… Large part of her job Communicates with her boss constantly Great relationship with superiors Honesty Always knows what is expected of her Experience has helped her manage all the different personalities at work
- 32. Mrs. Biraglia on Managing Down Six direct subordinates Important because of SAA’s strict regulations Has to make sure job details and expectations are clear to avoid being audited Training is not given but would be helpful Close with her team but sometimes she has to be stern with them
- 33. Mrs. Biraglia on Managing Across Not many managers in the company Little interaction with people at her own level Deals more with her superiors and subordinates
- 34. Mr. Robert Wood Senior Director of Safety and Internal Evaluations 14 Years with Atlas Air Manger of Ground Safety Senior Manager of Safety Senior Director of Safety and Internal Evaluations
- 35. Job Responsibilities Ground Operations Coordinating third party audits Managing any Occupational Safety and Heath Administration concerns Oversees Document Services
- 36. Mr. Wood on Managing Up Daily communication with superiors Most important part of his job No formal training on handling relations with superiors
- 37. Managing Up continued… Listening is a key skill Make recommendations in one-on-one situations Keep it short and sweet
- 38. Mr. Wood Managing Down Respect and honesty Avoid public embarrassment Allow employees to feel involved
- 39. Managing Down continued… MBO system helps employees be aware of expectations Gives employees measurable goals Increases employee motivation
- 40. Mr. Wood on Managing Across Listen to everyone’s opinion Don’t just say no; try to incorporate aspects of each person’s idea Keep an open mind
- 41. Managing Across continued… Non-confrontational style most effective Compromise is an essential component
- 42. Ms. Kira Kremski Procedure and Fulfillment Specialist Manages up and across Being at an entry level position, does not have to manage down
- 43. Ms. Kremski on Communication Communication is key at Atlas Air Communicates with all different departments and offices E-mail, face-to-face and telephone Can be improved, information can get lost along the way
- 44. Ms. Kremski on Training No formal training Some people in company could definitely benefit from training Learn overtime If there is a new responsibility, she is made aware Been in department for along time, this makes her knowledgeable of many of the expectations
- 45. Ms. Kremski on Managing Up Not encouraged, but very prevalent Very fast paced environment, so necessary to step in Always respect ideas and opinions Flexibility is key Always show you are trying to make an effort If you disagree, come to an agreement and try to accommodate
- 46. Ms. Kremski on Managing Across Can be difficult Need to be respectful May need to work through person
- 47. Recommendations Training – managing up, down and across Team building / group cohesion Male/female dynamics Communication
- 48. Training In all interviews, they said they could have benefitted from training. Simulated situations To minimize cost – one time seminar
- 49. Team Building Current hierarchy does not foster team cohesion After work social events where employees can mingle with upper associates like directors Not expensive and easy to organize Monthly gathering after work More inclusive weekly meetings
- 50. Male/Female Dynamics Such a male dominated industry, it is hard to change the dynamics… but can start by alleviating tension through… More inclusive social events Company golf outing? Invite the females! Company picnic for everyone
- 51. Communication So much done through e-mail Information overload Say things wouldn’t normally say in person Encourage more face to face time Encourage more phone calls or video chats for international employees