Ofa organizingmanual part4

PART 1: WHO WE ARE 1
OFA
ORGANIZING
MANUAL

“Organizing teaches as nothing else does the beauty and strength of everyday people. Through the
songs of the church and the talk on the stoops, through the hundreds of individual stories of coming
up from the South and finding any job that would pay, of raising families on threadbare budgets, of
losing some children to drugs and watching others earn degrees and land jobs their parents could
never aspire to — it is through these stories and songs of dashed hopes and powers of endurance, of
ugliness and strife, subtlety and laughter, that organizers can shape a sense of community not only for
others, but for themselves.”
— Barack Obama, 2009

4 PART 1: WHO WE ARE PART 1: WHO WE ARE 5
Part I: Who We Are
OFA Mission
OFA Culture and Expectations
Part II: Building Strategic Issue Campaigns
How a Bill Becomes a Law
OFA Issue Organizing Strategy
Power Mapping
Earned Media
Digital Organizing
Talking About the Issues through Personal Stories
Crafting Your Local Strategy
Part III: OFA Chapters and Teams
Why Chapters and Teams
History on the Chapter Program
Chapter Responsibilities and Phases of Development
Chapter Structure
Chapter Role Descriptions
Team Responsibilities and Phases of Development
Team Structure
Team Role Descriptions
Testing and Confirming Leadership
Part IV: Methods for Building Capacity
Personal Story
1:1 Meetings
Volunteer Recruitment and Retention
House Meetings
Trainings
Why data is important
Appendix A: Step-by-step guides
Event Organizing 101
Organizing a Press Event
Organizing a MOC Office Visit
Blizzarding
Getting sign-on: Petition and Pledge Card Drives
Writing Letters to the Editor
Pledge-to-Call Drives
Taking Strong Photos
How to organize a House Meeting
How to organize a Training

6 PART 1: WHO WE ARE PART 1: WHO WE ARE 7
This manual represents the collected best practices of Organizing for Action
volunteers and staff. It is intended for OFA volunteers working in our organization in
many capacities — fellows, chapter leads, data captains, statewide resource leads, and
brand new volunteers, just to name a few examples. The information in this manual
gives context on how OFA develops its strategy and how volunteer leaders can adapt
that strategy to the local level. It provides information about best practices in issue
organizing and building people-centered, metrics-driven grassroots issue advocacy
campaigns. And it provides places for you to reflect on how to adapt these methods to
the organizing work you’re doing in your community with fellow OFA volunteers.
While this manual is intended as a resource, your greatest resource in organizing at
OFA will be other volunteer leaders and the staff who support them. Every volunteer
and volunteer leader should be connected to our organization through a point of
contact. For you, this person may be your neighborhood team leader, chapter lead,
state coordinator, or mentor. As you work through this manual, work with your point of
contact on how you can implement these techniques into the organizing you are doing
in your community.
The organizing that OFA volunteers are doing on behalf of the issues Americans
voted for in 2012 is already changing the conversation and holding elected officials
accountable to their constituents. By engaging our communities on issues that matter
to our everyday lives, and organizing to persuade our Members of Congress to support
us, grassroots volunteers are bringing the country closer to the change it voted for. We
hope that you’ll use the organizing techniques in this manual to bring your community
together and make your elected representatives hear your voices, and thereby push
forward making the change we voted for a reality.
Thank you for being part of the OFA family, thank you for leaning in to learn more
about organizing, and thank you for continuing to propel our movement forward.
YOU
ARE
OFA

64 PART 4: METHODS FOR BUILDING CAPACITY PART 4: METHODS FOR BUILDING CAPACITY 65
Organizing for Action chapters and teams continuously have two priorities in their
organizing — to achieve the goals of our issue campaigns, and to build their local
organization by recruiting new volunteers and developing them to take on leadership
roles. The methods in this section focus on how to bring new people into our
movement, integrate them into the actions of the chapter, and prepare them to take
ownership of organizing responsibilities.
Relationship Building and Our Movement
Relationships are the bedrock of organizing. You can think of each individual in a
community like a thread. If the threads have no relationship with one another, they
are very weak. If a fabric were woven from the threads but the connection between
them was not very close, then the fabric would easily tear. However, if the fabric is
woven so that the threads are very close and very tight, then the fabric will be strong.
Relationships in organizing weave the individual people in our movement closer
together, and combined they are much stronger than they could ever be alone.
When volunteers build relationships they help new supporters connect with the issues
we care about and commit to our strategy for advocating for them. Relationships help
volunteers commit to each other and keeps them engaged, even when things get
tough.
As an organizer, you have to work to develop relationship with your volunteers, but
you also have to facilitate relationship building between volunteers. As a result, when
we talk about relationship building, we actually think about it in a couple of different
“directions.” The tactics we use to move chapters and teams through the stages of
development will always either help them connect to the organizer “vertically,” or
connect to each other “horizontally.”
Let’s briefly review the tactics we use to relationship build vertically (between you and
potential volunteers/team members) and horizontally (amongst potential volunteers/
team members). Take a shot at guessing whether each of the below defined tactics
builds mostly horizontal relationships or mostly vertical relationships. We’ll dig deeper
into these tactics later on in this section.
4
Methods for Building Capacity
Personal Story
1:1 Meetings
Volunteer Recruitment and Retention
House Meetings
Trainings
Why Data is Important

TACTIC
One-on-One
Meetings (1:1s)
House Meetings
Skills trainings in
small or large groups
Action Planning
Sessions
DEFINITION
An intentional, pre-scheduled meeting with a volunteer or a
potential volunteer to discuss work to be done or check in on
work that’s being done. If it’s an introductory 1:1, you share
stories and make an ask for the person to get involved. If it
is a maintenance 1:1, you can check in on progress to goal.
Escalation 1:1s move people into a new role or help them take
on a new challenge.
A meeting of five or more volunteers or potential volunteers.
A house meeting occurs in a volunteer’s house and
usually lasts an hour and a half to two hours. It contains a
social component, discussion about how to take action in the
community to achieve a specific goal, and next steps.
Trainings have set agendas, goals, and visual materials where
we intentionally: build relationships, teach important skills,
gain buy-in to our strategy, and provide ample opportunities
for participants to practice in a safe setting. The length of a
training varies.
Weekly, bi-weekly, or monthly meetings where core teams
(and sometimes additional prospects or volunteers) come
together to get caught up on progress to goal and
strategize/plan for the future.
MOSTLY VERTICAL? MOSTLY HORIZONTAL? WHY?

Now, take a moment to think about some activities focused on moving our issue
campaigns forward. Much of our local strategy will focus around actions like the below.
How can you ensure that everything we do with volunteers and teams provides
relationship-building opportunities, even issue advocacy events?
TACTIC
Press Events
Blizzarding
Pledge-to-Call
Drives
HOW COULD YOU ENSURE
THIS IS A VERTICAL
RELATIONSHIP BUILDING
OPPORTUNITY?
HOW COULD YOU ENSURE
THIS IS A HORIZONTAL
RELATIONSHIP BUILDING
OPPORTUNITY?

Personal Story
All of us have a personal motivation for deciding to dedicate our time and energy
to organizing around progressive policies. Policy’s real meaning is the difference it
can make improving people’s lives in communities across the country. Your personal
story will build a connection between the policy vision and constituents and potential
volunteers in your community. You are the messenger for our movement! It is within
each of us to make this connection, to illustrate and bring to life the real stories and
impacts this policy agenda will have on everyday Americans.
Why Do We Use Personal Stories?
Which statement impacts you more:
1 The Affordable Care Act is providing an opportunity for millions of
uninsured Americans to get access to affordable health coverage and has
eliminated discrimination against children and adults with pre-existing conditions.
Or...
2 Obamacare assures all Americans that they can have access to health insurance;
this was important to someone like my dad who has a rare heart disease and
needs an expensive medication to keep him alive. We were always worried if he
changed jobs that he wouldn’t be able to get on a new insurance plan because
of his pre-existing condition. Now we know that he’ll always have the right to
purchase medical insurance.
Through the telling of personal stories, our issue campaigns become less about
complicated, abstract policy and more about real life. Personal stories are a way of
connecting with other volunteers, neighbors, coalition partners, and friends. When we
share our motivations, our challenges, our decisions and their impacts, we tap into a
more human place and we begin to build a relationship. Building these relationships with
as many constituents and potential volunteers as possible helps us drive the narrative on
why our position is important for our community, and builds our power to persuade our
Member of Congress to support our agendas.

Telling Your Personal Story
In this movement, personal stories are a foundational piece of our work. This
movement is about neighbors talking to neighbors and, through personal stories,
we make connections to our own motivations for action on behalf of the policy issues
we care about. This tool is a core element of how we build chapters and teams because
organization building is all about relationship building. It is also how we connect with
constituents — by relating to their concerns and connecting over shared issues
and values.
As a volunteer with OFA, you will be asked to use personal stories in various ways and
contexts, but most often your story will be the base of your volunteer recruitment
efforts and constituent outreach activity.
We think of our personal story like a tree — the roots connect us to our values and
formative life moments, the base is our anchor to organizing, the trunk helps us build
connection, and the branches are the many ways we can use our personal experience
to reach out and touch others. Using this image of a tree, we’ll talk about how you can
develop your own personal story as a tool for organizing.
= branches: the various issues, constituencies, and different ways that you
will connectwith people
= trunk: asking questions and listening, so you can make a connection
between you and the listener to build a relationship
= base: your core story; the anchor from which you will build other
stories from
= roots: strong foundation of personal motivations, issues, and key
life moments

PART 4: METHODS FOR BUILDING CAPACITY 75
Phase 1: Understand the Foundation: Story Tree
All of us have roots—experiences and values that make us who we are. The story tree
helps us visualize how we develop, use, and interweave our stories with those of others.
Phase 2: Understanding your Roots
Everyone has many personal stories. Finding your stories requires reflecting back on
a key moment of your life when you were motivated to action, made a decision to get
involved, or made a choice that turned your life in a different direction. As a leader,
you must familiarize yourself with your own motivations so you can use that passion
to motivate others. Take a few minutes to reflect on this. This will become the root
foundation of your personal story.
Next, think about the issues that resonate with and motivate you. Being able to connect
your issue interests with your life experiences is a key tactic for illustrating why the OFA
agenda is important for the lives of people in your community.
Why have you volunteered with OFA? What motivated you to take action?
Reflect on what brought you here and what life moments influenced this.
What issues resonate with you? What happened in your life that inspire you to
care about these issues? Do they connect with the moments you listed above?
Concepts from this section adapted from the work of
Marshall Ganz, Harvard University.
At the core of your personal motivation and the issues that resonate with you, are
values that you share with other OFA volunteers. These values get to the heart of why
you are volunteering to support OFA’s mission and policy agenda. They speak to a belief
in a certain ideal.
All of these questions should help you fill out the roots section of the tree. Your values,
life experiences, choices you’ve made, issues that have impacted you, policies that have
or will impact your family — they’re all a part of your roots.
When you interact with volunteers, constituents, or coalition partners, you will draw
from these to relate to them. You’ll also use this information to form the base of your
tree, or your core story from which you will learn to adjust to different audiences and
issues.
Phase 3: Discovering your Base Story
A personal story, or your base story, is not a life story or history, nor is it a re-telling of
all of the things that have happened to you in your lifetime. It is a focused illustration of
a key moment in your life motivated you to take action for issue advocacy. You will pick
one key moment out of many depending on who you are interacting with and what
policy issue you are advocating for. This is why asking questions is so important.
From the issues you listed above, which values resonate from those issues?
Which values of OFA and its agenda do you connect with? What beliefs and
ideals do you have?

Step 1: Challenge
Pick a key life moment or pivot point in your life that caused you to think
differently about the world, brought you closer to a policy issue, was a challenge
you faced, or was the motivating factor that brought you to volunteer with OFA.
This should be the main event of your story from which you will build the plot and
expose something about yourself to your listener.
Step 2: Choice
This moment should move you to a point in which you will make a decision on
which direction you will move towards — taking action on behalf of the issue. It is
often an escalation point of your main event in which you are called to make a
decision, and choose a path leading in a particular direction.
Step 3: Outcome
From here, you’ll round out your story with the results of that decision. Describe
the outcome that emerged. This could exemplify how you ended up volunteering
with OFA, or could connect back to the values or issues that resonate with your
listener. Either way this element should bring the story to an inspirational close,
showing that when make a decision to take action, it can make a difference
Practice #1: Quick Write
Often the details are what make the most effective stories powerful. Before
you verbalize your story, take a few minutes to write out some details about
steps 1-3 above. What did it feel like, look like, or sound like? Try to describe
these key points in your story in a way that helps the listener understand
what it was like to be there.

STEP
Step 1:Key life
moments or
“challenge”
Step 2: Decision
point or “choice”
stemming from the
key moment
Step 3: Results
of the decision, or
“outcome”
PERSONAL DETAILS
Like a tree, your story will continue to grow as you become
more rooted in organizing your community. As you talk to more of
your neighbors and listen to the reasons they support the OFA
policy agenda, you’ll learn how to draw upon your own
experiences to adjust your story for different situations. As you
do so, your organizing relationships with fellow OFA volunteers, coalition
partners, and members of your community will strengthen.

Read Cesar’s personal story below. What is the challenge he is facing that relates
to a problem our country is facing? What has he chose to do in the face of these
challenges? And what is the outcome of his choices?
Cesar F, Tucson, Arizona
My name is Cesar. I am a first generation American. My parents came
from Mexico, a land of poverty, zero prosperity, and hardship. They came
from absolutely nothing to the United States. I have seen first hand with my
family in Mexico what it’s like to work until your hands bleed, and still not be
rewarded for your dedication. My parents at times while growing up in Mexico
didn’t have shoes. The reasons that people have today for coming to the
United States are no different than the reasons the generations of immigrants
before us and our Founding Fathers had. They came here because this
beautiful land offers a chance, hope, and an opportunity called the American
Dream. The United States offers people an opportunity to do big things if your
wiling to work hard, the U.S. rewards you like no other country in the world. My
mother and father are living the American Dream and they have struggled, but
not without reward. My father when he arrived in the U.S. had an elementary
education, and knew zero English; he was able to overcome those challenges
and be somebody. I am now a college student here in Tucson AZ, and an
Organizer with Organizing for Action; I am working on Immigration Reform.
I just recently got back from Washington D.C. for the Action August event, and
I left with a lot of hope and a fire in my belly because there were hundreds of
volunteers and organizers from all over the country fighting for people who
are stuck in limbo. I fight everyday with my team for millions who are living in
the shadows, and for people who are just looking for a chance. Their pain and
struggle is my motivation. My message is to not lose HOPE, to stand with us,
and fight along side with us; we will get there!

1:1 Meetings
When it comes to community organizing, there is no substitute for direct person-to-
person interaction. Personal interaction and shared experience establish the strongest
bonds, and provide the most compelling incentive for engagement. This is why one-
on-ones are a bedrock OFA technique for bringing new volunteers into our chapters
and teams, for developing volunteer leaders, and for maintaining relationships with
active volunteers.
One-on-One Meetings (1:1s) are intentional, pre-scheduled meetings with a volunteer or
a potential volunteer to discuss the organization, plan work to be done, or debrief
completed actions. In OFA we talk about three types of 1:1s:
1 Introductory 1:1s: This is a personal meeting between a new volunteer or
volunteer prospect and a volunteer leader. Often times an introductory 1:1 is a
supporter’s first interaction with the organization - a point of entry where they
learn how what OFA’s mission is and how they can contribute.
2 Escalation 1:1s: When a volunteer has completed the testing process for a
leadership role (refer to page 60 to read more about this process), the organizer
will hold an escalation 1:1 to confirm the volunteer to their new role. In this meeting
expectations are discussed for what the new leader will need to do and how the
organizer will support them to make sure the new leader is successful in the role.
This conversation ends with a commitment of the newly confirmed volunteer
leader to fulfill the expectations of the role.
3 Maintenance 1:1s: For volunteers fulfilling leadership roles in their chapters and
teams, maintenance 1:1s with their OFA organizers are essential for helping them
be successful in their roles and develop their skills. Maintenance 1:1 are the best
way for chapter leads or neighborhood team leaders to continually work with
the leads and captains they coordinate to help them reach goals and plan
successful actions.
Because of the different purposes 1:1 meetings can serve, they each have different
agendas. However, all 1:1s share these characteristics:
• Face-to-Face: 1:1s are conducted in person and in a quiet place.
• Scheduled: 1:1s are scheduled in advance for 30-45 minutes.
• Purposeful: 1:1s have an agenda and purpose. They are not about chit-chat.
• Educational: 1:1s are about listening. The organizer or volunteer leader should
absorb where the other person is coming from and seek to understand what
they are saying.
• A Place to Share Strategy: The organizer should clearly explain how what the
volunteer is being asked to do will contribute to a larger strategy for success
of the issue campaign.
• Require Rigorous follow-up: The onus is on the organizer to follow up afterward
and help the volunteer be successful in engaging in action.
• End with an ask and action item(s): Organizers should go into every 1:1 meeting
knowing a few actions they might want to ask the supporter to take. Then, upon
learning more about the supporter’s background, skills and interests, the
organizer should prioritize the most appropriate ask for the situation.

One-On-One Agendas
Each type of one-on-one will have a different type of agenda. You don’t need to think
of these agendas as a rigid structure, but rather as a guide to lead your conversation.
Remember that the primary purpose of one-on-ones is to build relationships and
personalize our organization to the needs of individual volunteers. Here we’ll look at
sample agendas for each type of one-on-one meeting, which can be adapted according
to volunteers’ needs.
Introductory One-On-One Agenda
Purpose: Explain the purpose of the meeting — to get to know them, tell them about
the OFA’s mission and figure out together how they can be involved locally.
Connection: Ask questions about why the volunteer is interested in Organizing for
Action. What issues resonate with them? Why do they care about these issues?
What has been their past involvement in community organizing? What do you
have in common?
Story: Share your personal story, relating to the issues or values that you share with
the volunteer. Connect your story to how OFA’s actions on these issues will make an
impact.
Strategy: After you find shared values in your stories, explain the overall vision of OFA,
and how the OFA strategy nationally and locally will help both of you achieve your
shared vision together.
Ask: Make a hard ask that the volunteer get involved in a specific activity at a set date
and time. A successful 1:1 meeting ends with a commitment to take action that includes
a specific date, time, and goal.
Escalation One-On-One Agenda
Debrief: Review the volunteer’s last activity. Ask questions in order to understand
the result of the event, how the volunteer felt about the result, any challenges the
volunteer faced in putting it on, and any resources the volunteer drew upon to
overcome challenges.
Praise: Look back on all the actions the volunteer has taken since starting her work with
OFA. Point out successes and growth over that period.
Need: Explain the team’s need for a volunteer to take on the leadership role. Connect
the volunteer’s skills and accomplishments with the responsibilities associated with that
role and with the chapter or team’s needs.
Ask: Make a hard ask for the volunteer to assume that specific leadership role and carry
out the responsibilities associated with it.
Agreement: Review with the new volunteer leader what your expectations of them will
be, and what support they can expect to get from you as the organizer. The new leader
should leave with a clear understanding of her role, and a plan for next steps in that
role.

Maintenance One-On-One Agenda
Debrief: Ask for feedback about the volunteer leader’s most recent activities. Ask
questions to probe whether the chapter/ team is growing and more people becoming
engaged, or if progress to goals reflects just the work of a few people. Ask about
specific actions the leader has coordinated.
Teach: Take time to build skills the volunteer leader needs. This can be based on
challenges the volunteer has identified during debrief, further skills the organizer
sees important to develop in the volunteer for her continued growth, or updates to
technology or organizing techniques being introduced by OFA on a national or
statewide basis.
Goals: Review the chapter/ team’s progress to goals, and set specific goals for the
volunteer leader. Assess whether the team is on track to meet goals, or if other
secondary goals need to be established in order to meet larger goals (e.g. in order to
have more attendance at the next event, make a goal to make more
volunteer recruitment calls). Clarify and repeat back what support the volunteer leader
needs to be successful in achieving these goals.
Following up on 1:1s
After you’ve had a 1:1 meeting, follow-up is essential to both building the relationship
and ensuring action. Organizers must follow up on 1:1s to express gratitude, ensure
completion of initial commitments, and deepen relationships. Follow up includes but
is not limited to:
• Expressing Gratitude: Write thank you notes, send emails, or make follow-up
thank
you calls. You can also mention people you have a 1:1 with on social networks.
• Reinforcing Commitments: Follow up with reminders about commitments made
during 1:1 and monitor progress to those goals.
• Keep promises: During your one-on-one meeting, keep a list of any commitments
you make to the volunteer. Make sure to fulfill these commitments in a timely
manner. Relationships are built on trust, and you build trust as an organizer when
you keep the commitments you make to volunteers.
• Deepen the Relationship: Add introductory 1:1 volunteers to your email lists
and social networks. Call them periodically to check in and ask them for help
in future endeavors.
• Build a Relationship Beyond the Local Team: When possible, follow up with non-
asks. Call to give general updates about the organization and talk large-scale
strategy. But keep it social as well.

House Meetings
House meetings are gatherings of supporters in a neighborhood location. The purpose
of a house meeting is to persuade, organize, motivate, and activate volunteers. House
meetings are particularly effective at expanding the OFA supporter network and
bringing new people to our movement, because through them hosts invite their
personal social network to learn about OFA. House meetings are effective in motivating
new supporters to take action and also to become grassroots donors to OFA.
House meetings are effective not only at recruiting new volunteers, but building
horizontal relationships between volunteers in a chapter or team. They are an effective
technique for chapters or teams that are in the first or second phase of development
because it brings new people into the organization and can help transform a group of
individuals into a coordinated team.

House meetings can be powerful tools, but they must be run properly in order to be
successful. OFA house meetings have four main goals:
House Meeting Goals
1 Build neighborhood teams by bringing like-minded members of communities
together to hear about OFA’s issue campaigns and strategize together
2 Generate enthusiasm and build relationships
3 Aid in the identification, testing, and development of potential volunteer leaders
4 Develop clear Next Steps:
• Plan how the team will build for and execute action
• Establish associated events needed to reach attendee goals for those
days of action, identify leads
See the appendix for a guide on the process of planning, executing, and following up
from your house meeting.
House meetings build community among volunteers and bring new supporters into the
OFA family, so they are a great technique for building a team or chapter and motivating
new volunteers to take action!
Trainings
Trainings are another key organizing technique for building capacity in our organization.
Trainings can be educational about the issues or hands-on in training on new skills; the
audience can be experienced leaders developing their skills or brand new volunteers
getting their first taste of phone banking; the length can be all-day, several days, or just
a couple hours. Trainings are essential in a grassroots-led organization because they
prepare volunteers to execute well-organized actions and prepare volunteer leaders to
plan, strategize, and lead those actions.
Every OFA training has four overarching goals:
1 Build relationships
2 Teach concrete skills
3 Earn buy-in
4 Lead to action
By facilitating volunteer trainings with these goals, trainings become not only an
opportunity to present information, but a venue to strengthen teams, develop leaders,
plan strategically, and prepare volunteers to take their next steps with applying what
they’ve learned.
Organizing a Training
When organizing a training for your volunteers, it’s important to consider what
information, skill, or planning will help grow or develop your local organization.
Let’s consider an example of a phase 2 chapter. This chapter has successfully organized
an action once every two weeks and has about twelve volunteers who come to an event
once a month. When an action happens, the organizer will talk to various members of
the group about taking on certain roles, but none of the volunteers consider themselves
to have a special expertise or confirmed role on the team. You want to use a training to
prepare more of the regular volunteers to take on leadership roles. This will move your
chapter towards phase 3 of development.

What does this chapter need to move from phase 2 to phase 3?
How could a training be used to accomplish these goals?
What topics would you train on for this purpose?
Who would the best trainers be for this training?
What action will come result from your training?
One way you could use training to move this chapter from phase 2 or 3 is train
volunteer leadership prospects on specialized skills that would relate to their future
role. For example, you could design a training that includes these modules:
• Earning Media Coverage
• Telling the Story
• Digital for Issue Organizing
After providing this training, your action might be a press event where you can test
a potential press lead by letting them do the pitch calls and setting up the event and
a potential digital lead by asking her to take photographs and post them to social
networks. A training can give the prospects the skills they need to pass tests for
leadership positions.
See the appendix for a step-by-step guide on organizing a volunteer training for your
chapter or team.

Metrics Driven
At OFA we talk about our organizing as being “people-centered and metrics-driven.”
We’ve already discussed how important relationship building is to organizing. Equally
important, however, is keeping track of all the types of contacts we’re making in our
community, actions we’re taking on our issues, and volunteers we’re preparing to take
leadership. Keeping track of data in our volunteer database allows us to keep track of
what we’ve accomplished over time, follow up on work, keep track of our relationships,
and build our organization in a data-driven, strategic way.
The bulk of OFA data is tracked in our database, which is our supporter database.
Through our database, we track the attendees to our events, the types of events we’re
planning, information we learn about new volunteers during one-on-one meetings,
where volunteers are in the testing process, the roles volunteer leaders are playing wihin
their chapters and teams, and volunteer prospects who can be called and asked to take
action. Tracking this information in our database allows us to asses our organizational
strength and potential in each area of the country, and strategize about how we can
grow and develop. Data also records the interactions we’ve had with supporters so
future volunteers will have a history to reference when they follow-up watch those
supporters in the future. Well-maintained data is a legacy that chapters and teams are
passing down to the OFA organizers who will come after them because it maintains the
history of their organizing work and allows future volunteers to build upon that work.
Each team and chapter should determine the best strategy to make sure that their work
is accounted for in this volunteer database. Most chapters test and confirm a data lead
who pursues in-depth training on our database and can then coordinate additional
chapter and team volunteers in making sure data is entered back in our database and
pertinent data for actions can be accessed from the database.
Keeping accurate data allows us to evaluate ourselves to ensure we spend our
resources in the best way possible. We have different reports, each one summarizing
and displaying specific data from our database, which we use to hold ourselves
accountable on a day-to-day basis. Those reports also help us determine our strengths
and weaknesses as a program. If we are not doing well, we strategize how to do better.
This is how we are able to implement winning strategies to advocate for our issues, and
ensures that our organization is working in the most strategic and effective way.
Let’s consider how this cycle of people-centered, metrics-driven organizing would work
on a particular event. Let’s say your chapter is trying to persuade a member of your
state legislature to support marriage equality in an upcoming vote.

You strategize that the best way to use your resources is to make sure the
Representative knows you’re getting the word out in the community and that he has a
lot of constituents who support the measure. So you decide to go to his neighborhood
to collect petition signatures of his constituents who support marriage equality. Next,
you organize. You know you can’t make a very big impact by yourself, so you use our
database to pull a list of volunteer prospects in your neighborhood. After you call
them, you mark the result and use the calender in our database to schedule the people
who’ve agreed to come to your action. Now the time has come to actually collect your
petition signatures. The volunteers you contacted join you, and you start approaching
people to sign. After the event it’s time to report. Immediately you want to provide
a soft report, so that your organizer knows how the event went in terms of petitions
signatures collected and how volunteers engaged with the event. After your soft report,
you’ll enter data into our database so that we know who our petition signers are and
we know what volunteers showed up today for our action. After all the data is entered,
we begin to analyze it. The point of collecting data is to be able to use it to inform our
decisions. During the analysis stage, you should look at the data to see if there are
patterns that impact your strategy. Finally, we come back to strategizing — making a
plan for the next action that is based on an understanding of what happened during the
first action. In our petition collection example, if 80% of the volunteers who said they’d
come to your action didn’t show, you might change the way that you’re making the
volunteer ask or look at what kind of reminders people might need.
For every action we take as an organization, it’s important to report data so that it can
be analyzed and our strategy adjusted to be even more efficient and impactful. This is
how as an organization we’re able to use data to become increasingly better organizers.

Ofa organizingmanual part4

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Ofa organizingmanual part4