Onboarding Project Quality Induction
- 1. Onboarding Project Quality Induction Methodology to reach Project Execution Performance through Quality Confusion occurs when attempting to determine what Quality Plan means for the organization designing Quality in a Project Management System: What should be included? Who will use it? How will it be used? What level of detail? What are the constructive feedbacks?
- 2. ENGAGE PEOPLE • • • • • SUPPORT CHANGE MANAGEMENT COMPLY & STANDARDIZE • • • • • • MEASURE AND MANAGE • • • • House Of Quality functions Quality Framework Methodology to reach Project Execution Performance through Quality
- 3. Quality Framework Methodology to reach Project Execution Performance through Quality Quality In Daily Work Execution Operations EE Quality Policy Quality Awareness Scheduling Q: Quality System foundations Quality in Project Management System FEED Project Quality Policy Quality in Contracts Project Quality Plan Project Quality Index FEED Project Quality Manual What we call Quality Framework is the structure made of processes, documents, practices, workflows, rules, referentials, regulations, technical requirements shared between contractual parties.
- 4. Scheduling Quality Methodology to reach Project Execution Performance through Quality Quality In Daily Work Execution Operations EE Quality Policy Quality Awareness Scheduling Q: Quality System foundations Quality in Project Management System Project Quality Policy Quality in Contracts Project Quality Plan This current presentation is about deploying these Quality bricks along the project. FEED
- 5. « Quality shall be Supplier/Vendor/Contractor initiative and responsibility as per contracts » In fact Quality obligations (Plans) by contracting parties makes no assurances about Company’s products and Performance in execution. « Quality shall come from Corporation trends; only Top Down » Corporate Quality feedbacks enrich Project Métier Referential but does not guarantee project success. « Quality shall be about getting all procedures written » There is a tendency to overdo the quantity and complexity level of procedures. ‘’Quality’’ verbatim in project execution Methodology to reach Project Execution Performance through Quality
- 6. Quality System foundations Methodology to reach Project Execution Performance through Quality Quality In Daily Work Execution Operations EE Quality Policy Quality Awareness Quality in Project Management System Project Quality Policy Quality in Contracts Project Quality Plan All 3 are inter-connected.Part of the foundation bricks are the policy, awareness and daily work habits. FEED
- 7. Good Project Quality foundations based on Quality understanding Methodology to reach Project Execution Performance through Quality To align terminology of Quality within organizations, we need to understand that: Quality shall be embedded Quality shall be strategic Quality shall be an investment Quality shall be an attitude
- 8. Finding Quality Foundations amongst Corporate initiatives Focus on Quality Foundations Feedbacks Policy/ Charter Lean Extraction of Quality practices Cost reduction program Soft skills program HSE program Good enough Company Values ProjectManagementSystem Methodology to reach Project Execution Performance through Quality Digital tools Quality Policy Quality Awareness Quality In Daily Work Project Quality Plan Quality In PMS
- 9. Project Foundations to raise Quality Awareness Methodology to reach Project Execution Performance through Quality 1. Quality shall be everyone’s business (so are our Group HSE values). 1. The « good enough culture » is selected for our Project. 3. Quality shall be seen as a methodology rather than Quality seen as a Control. 4. Quality shall bring constructive feedbacks in our processes.
- 10. Culture change Methodology to reach Project Execution Performance through Quality A culture change, from ‘’acceptance of a certain level of defects’’ to ‘’right first time, every time’’, needs two key elements: • Commitment from the leaders > ‘’Policy deployment’’ • Involvement of all of the organization people > ‘’Quality In Daily Work’’ Division Quality charter Corporate Quality policy
- 11. Project Quality Policy Methodology to reach Project Execution Performance through Quality doing the first time the right thing right These shall be the foundations of a daily quality work and they shall be supported by the key management functions of people, processes and systems in the organization. ‘’Doing the right things right the first time’’ everyone’s business constructive feedbacks good enough culture methodology
- 12. Quality Awareness Methodology to reach Project Execution Performance through Quality Quality In Daily Work Execution Operations Quality Awareness Quality in Project Management System Quality in Contracts Project Quality Plan - Knowledge is from capitalization and feedbacks. - Experience is what you learn from situational exposure. - Education are the academics that are brought to you - Sense is the set of reflexes and behaviors. Awareness is made of knowledge, experience, education and sense. FEED
- 13. i.e: - Team players not understanding the project decisions - Each department working only for itself - Trying to control people through systems - Firefighting, reactive behavior - The ‘’it’s not my problem attitude’’ How many of these situations do you recognize in your organization? Methodology to reach Project Execution Performance through Quality Quality Awareness shall be built to respond to these bad practices that might still exist. …Quality Awareness starts today
- 14. Methodology to reach Project Execution Performance through Quality Embarking Quality Awareness Therefore building this Quality Awareness shall: 1. Answer to the current needs of our functional organization (Processes) 2. Involve everyone (People) 3. Benefit the interlocking Project Management Systems (Systems) ‘’There is a widespread recognition that major cultural changes will not be successful without a culture of good teamwork and cooperation at all levels in an organization’’
- 15. Awareness built on Quality Sessions (Impact of each Quality Sessions can be read through this ‘’impact map’’: the darker the cell, the greater the impact on the '' Quality '‘ bricks)
- 16. Quality In Daily Work Methodology to reach Project Execution Performance through Quality Quality In Daily Work Execution Operations Quality in Project Management System Quality in Contracts Project Quality Plan 1. INTRODUCTION TO LEAN ATTITUDE: 2. TQM deployed through the QIDW workshops QIDW FEED
- 17. Methodology to reach Project Execution Performance through Quality QIDW Workshops as Business imperatives Achievements doing these QIDW Workshops? - Quality Awareness ‘’Quick wins’’ such as good ‘’working together’’ practices - A foundation Quality structure for the Project Management System - A gradual Project Quality Plan detailing Process Overview, Responsibility, Registers, Inductions, Templates, Tools, Links… Programmed QIDW workshops aligned on: 1. Processes 2. People 3. Systems
- 18. Methodology to reach Project Execution Performance through Quality Communi cation Quality Contracts Risks Derogatio ns Operation s Engineeri ng Admin HSE DCC Referenti al IT Interfaces WBS HR Procurem ent Project Reviews REX Logistic … Permittin g … NC G E S CPY Project Management Level 0 Level 2 Level 3 Level 1 From knowledge based structure to Project Governance, Execution & Support processes organization From QIDW Workshops to Project mapping
- 19. How QIDW are structuring our PMS Methodology to reach Project Execution Performance through Quality Project Governance Project Execution Project Support CPY Project Management Level 0 Level 2 Level 3 Level 1 Project Execution Xx Package Xx Package Xx Package Project Governance Project Support PMS Processes
- 20. Methodology to reach Project Execution Performance through Quality PQP based on QIDW data A4 Process Sheet Process SystemPeople PMS Processes 3 - Related Project Objectives 10 - Inherent risks 5 - Derogations 6 - Ownership 2 - PMS Level 13 - Tools 14 - Register 1 – Overview of activities 16 - Specific procedures 12 - Templates4 - Applicable Referential 15 - Guidelines18 - KPI 19 - Audit Program 17 - Other links Every tagged cell contributes to the Project Quality Plan. 7 - Stakeholders 8 - Responsibilities (RACI) 9 – Impacted organization 11 - REX
- 21. From QIDW Workshops to Management System Methodology to reach Project Execution Performance through Quality From Excel starting view to digital integrated system: Compliance Efficiency Support Accessibility Engagement Contribution
- 22. Methodology to reach Project Execution Performance through Quality Lean basics A way to improve If source of inefficiency (or Muda) has been detected during QIDW sessions, improvement projects can be suggested to Quality team. The Lean approach will be deployed and the robust DMAIC method will be used.
- 23. Methodology to reach Project Execution Performance through Quality A glance at DMAIC methodology & Lean Tools AIMSTOOLSSTEPS • Create ‘‘to be” process map • Ensure robustness • Define, validate & run action plan • Avoid errors and stop them before they produce a defect • Understand in depth the root-causes of a waste • Pushing people to think about root causes • Provide structure to cause identification effort • Validation and standardization • Sustainability: pilot performance and manage gaps • Provide training for managers on the new process • Regularly monitor progress against the plan and performance measures KPI STANDARDS FMEA POKA YOKE ISHIKAWA5 WHYS Business Process Flow MUDA (7 types) A3 SIPOC VOC OBEYA • To have the team and its sponsor reach agreement on the scope, goals, and financial and performance targets for the project • Understand which are the customer expectations • Ensure project success: managerial routine • Thoroughly understand the current state of the process “as is” • Identify the key players of the process • Chronological description of the process activities • Measure current process performance • Pinpoint the non added value activities: MUDA