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DON’T CHANGE MY MINDSET
I AM NOT THAT OPEN
Nick Barcet
Alexis Monville
2
Nick BARCET Alexis MONVILLE
Director,
Openstack Product
Management
Director,
Improvement & Dissemination
Red Hat
Cloud Innovation Practice
@nijaba @alexismonville
@nijaba @alexismonville
HAVE YOU HEARD ABOUT
DEVOPS?
3
4 @nijaba @alexismonville
Developers Operators
5 @nijaba @alexismonville
Developers Operators
6 @nijaba @alexismonville
Developers Operators
CHANGE STABILITY
Timeline
7 @nijaba @alexismonville
‘09 Velocity 2009
Alspaw & Hamond talk
10 deployments a day at
Flickr
8 @nijaba @alexismonville
Timeline
9 @nijaba @alexismonville
‘09 Velocity 2009
Alspaw & Hamond talk
10 deployments a day at
Flickr
‘15 Openstack Summit
10 @nijaba @alexismonville
Timeline
11 @nijaba @alexismonville
‘01 ‘15‘09Agile Manifesto
Timeline
12 @nijaba @alexismonville
‘01 ‘15‘09Agile Manifesto‘96 eXtreme
Programming
13 @nijaba @alexismonville
Developers Operators
CHANGE STABILITY
14 @nijaba @alexismonville
Developers Operators
CHANGE STABILITY
CULTURE
15
Organizations are more like this?
16 @nijaba @alexismonville
Or like this?
17 @nijaba @alexismonville
18 @nijaba @alexismonville
Product
Proposing a radical collaboration
model will not help
START WHERE THEY ARE!
19
Identify the value flow
20 @nijaba @alexismonville
Vision
Stakeholders need to understand the global
vision that will guide our decisions
● ambitious enough
● showing the value for the stakeholders
● connected to reality
21 @nijaba @alexismonville
22 @nijaba @alexismonville
The Director The Coach
Organize collaboration
23 @nijaba @alexismonville
Organize collaboration
Who are my customers?
Who are my providers?
What defines the services/products that we
provide?
24 @nijaba @alexismonville
For each provider
25 @nijaba @alexismonville
Product Owner
Coach
Product Owner mission
Imagine that you are a PO at Amazon for a
given functionality
Listen
Propose
Gather all stakeholders (customer and provider)
26 @nijaba @alexismonville
Product Owner mission
Output is
● a shared definition of your product,
● a shared understanding of the personas,
● a backlog of prioritized features,
● a definition of your interfaces in the value
flow,
● and a definition of your metrics that enable
[show|charge]back
27 @nijaba @alexismonville
DON’T CHANGE MY MINDSET
I AM NOT THAT OPEN
28
FIRST THEY IGNORE YOU,
THEN THEY LAUGH AT YOU,
THEN THEY FIGHT YOU,
THEN YOU WIN.Mahatma Gandhi
29 @nijaba @alexismonville
Understand your world
passive resistance
derision resistance
active resistance
change agent
30 @nijaba @alexismonville
All characters appearing in this work
are fictitious. Any resemblance to real
persons, living or dead, is purely
coincidental.
Of course….
31 @nijaba @alexismonville
This is Henry
Joe joins your meetings without actively
participating… and accept the decisions without
enforcing them…
He is...
32 @nijaba @alexismonville
This is Beth
She is looking for each possible loopholes… She
is giving counter examples... She highlights how
the change cannot apply to her work.... She
warns about the risks for the whole
organization…
She is...
33 @nijaba @alexismonville
This is Bob
He is taking people apart to make fun of what is
being said… He finishes your sentences… He
sends email to the group with dilbert cartoons…
He is outwardly positive...
He is...
34 @nijaba @alexismonville
This is Johanna
She wants to understand your goal… She is
asking questions about the current situation…
She is proposing her support… She offers
solutions to problems...
She is...
35 @nijaba @alexismonville
People do change...
36 @nijaba @alexismonville
CREATE THE CONDITIONS
37
Passive
Pair them with change agent…
Coach a change agent on how to show results...
38 @nijaba @alexismonville
Derision
Give her/him the responsibility to communicate
about the team progress
Coach personally on the objectives and how
this could be an opportunity for her/him
39 @nijaba @alexismonville
Active
Give her/him the responsibility for risk analysis
and project retrospectives*
Offer her/him a way to express his discontent
and propose mitigation strategies
*make her/him apply 6 thinking hats retrospective or pick
another one from http://retrospectivewiki.org/index.php?
title=6_Thinking_Hats_Retrospective
40 @nijaba @alexismonville
Change agent
That’s who you start with…
(S)He could be your Product Owner!
41 @nijaba @alexismonville
LET’S START THE JOURNEY!
42
There is always a way
It’s only a matter of state of mind.
Resistance is part of the game and provides the
feedback that we need for the journey.
It’s our role to adapt to these signals.
43 @nijaba @alexismonville
THANK YOU
Nick Barcet
Alexis Monville
@nijaba
@alexismonville
THANK YOU
Red Hat
Red Hat
Red Hat
@RedHatNews
Red Hat channel

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Openstack Summit - Vancouver - DON’T CHANGE MY MINDSET, I AM NOT THAT OPEN