Operational Efficiency - Good enough for less
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Northgate Public Services introduces its offerings aimed at transforming public sector services, with a turnover exceeding £650 million and a workforce of 10,000. The document highlights their collaborations with local authorities, police forces, social housing providers, and NHS hospitals, focusing on efficiency and cost reduction in response to public sector challenges. It poses critical questions regarding service delivery, performance management, and lessons learned from successes and failures.
Operational Efficiency - Good enough for less
- 2. Northgate Public Services
- 3. Welcome & Introductions Lesley Loveday Guinness & Northern Counties Gordon Flack North Somerset Housing Sue Holloway Northgate Public Services
- 4. “Real know-how and hands-on operational Software, IT Services and experience” Business Process Outsourcing In every segment of the Public Sector Group turnover over £650m 10,000 staff, 48 major offices Public Services focus for 40 years Our company at a glance
- 5. Our Customers Across the UK, we work to transform services, systems and outcomes for: Over 95% of local authorities Every police force Over 100 Social Housing Providers Systems in every NHS hospital through national programmes Half of all fire brigades and ambulance trusts Several Central Government departments Outcomes based risk and reward contracts “Making change work for our customers”
- 6. Likely cuts & efficiencies Efficiency Measure (four ranked most likely) Health LG Police Redesign of services 85% 71% 67% Reduce back office/support staff 81% 71% 73% Reduce management/senior staff 71% 59% - Reduce lower priority services 60% 63% - CIPFA public services – CFO survey 2010
- 7. Lesley Lovelady Guinness & Northern Counties
- 8. Gordon Flack North Somerset Housing
- 9. Questions Can you really deliver more for less or are we now in different times where we will accept „good enough for less‟ and how can performance management help us to identify „good enough‟? How can we learn from things that work really well? How are we honest and learn from what doesn‟t work? What are the challenges you face? What is stopping you? How can your partners help?
- 10. Thank You Sue Holloway Northgate Information Solutions 07951 669470 sue.holloway@northgate-is.com
- 11. Welcome to Northgate Public Services