Ops info grp7 erp implementation ppt
- 1. Decisions and actions required to advance ERP system adoption at Zambeef Products PLC through the product selection and system implementation stagesBrian Katjaerua 13375199 bkatjaerua@fnbnamibia.com.na +264 81 306 4754Mark Labuschagne16469674 markl@mweb.co.za +27 83 400 0958Amos Mboweni 16388712 amboweni@gmail.com +27 82 454 4458Murray Moore 16469712 muzmoore71@gmail.com +26 0977 999003Anthony Struik 16403150 struik@iwayafrica.com +26 0966 804784Graeme Venables 16399102 graemev@kemklean.co.za +27 83 644 6023Operations & Information System ManagementMBA Modular 2010 E2 – Group 7
- 2. WHY?Zambeef Products PLC – dominant agro-processing companyadds value to all common protein and carbohydrate sourcesbroadly diversified national footprint + Nigeria & Ghana website paints a picture of structured corporate efficiencybut “Heuston– ggggggrrrrhh – we have a problem”…company needs an ERP system but it does not know the decisions and actions required to successfully implement one hostage to a dysfunctional, disparate information systemsub-division specific, non-integrated information ‘silos’
- 3. WHAT?What is an ERP system?enterprise-wide set of management toolsbalances supply & demandlinks customers & suppliersemploys proven business processesprovides integration among sales, marketing, manufacturing, operations, logistics, procurement, finance & HRenables better decision making, customer service & productivity at lower cost (Wallace & Kremzar 2001)
- 5. HOW?ERP adoption comprises 3 phases:Product Selection
- 7. System ManagementSTAGE1: PRODUCT SELECTIONfunction of vendor support, functionality, cost of ownership, testimonialsVendor and Product Competencymust provide a ‘rock solid’, ‘future proof’ strategy which delivers relevant technology, functionality, value and competitive advantagemust accommodate market & training needs, change management and scalability.
- 8. HOW (II)?Backup not found: (A)bort (R)etry (P)anic... Hit any user to continueSTAGE 2: SYSTEM IMPLEMENTATIONTwo important concepts associated with ERP implementationCRITICAL SUCCESS FACTORSfactors identified as critical to successful implementation - 10business plan/ERP integration – aligned, goals/focus/scope – clearvendor package – suited, project manager – dedicated & competenttraining – quality & quantity, ERP consultants – guidanceproject champion – committed, change management program,top management support - engaged, steering committee - involvedthese CSF’s must be assessed context-specifically – are they important in the Zambeef context?
- 9. HOW (II)?SUCCESS CRITERIACSF’s must be judged according to a set of success criteria“Project success has long been considered the ability to fall within time, cost and quality constraints” (Lavagnon 2009)researchers added a 4th - client/user/stakeholder satisfactioncost & time are quantitative and easily measurablecost estimate is 1 to 3% annual turnover – 1.5 to 4.5 million USDtime estimate a function of scope / implementation strategyprojections in this case vary between 6 and 12 months satisfaction is qualitative and hard to measure but very important to client perception of project successcontext specific importance of each CSF will be assessed according to the above framework prior to implementation
- 10. FOR WHOM?Executive Committee (CEO, FD, Executive Director)and once approvedBoard of DirectorsUser: Err hello... I can't print.HelpDesk: Would you click on "start" for me and...User: Listen y’all - don't start all getting technical on me! I'm not @#&*ing Bill Gates man!