Optimize Warranty Management with Mize mWarranty
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M warranty software by Mize streamlines warranty management for manufacturers, distributors, and customers, reducing costs and enhancing product quality through automation and improved collaboration. The system enables effective management of the warranty lifecycle, offering insights that enhance service operations, increase customer retention, and improve supplier recovery. With a simple and cost-effective subscription model, M warranty integrates seamlessly with existing enterprise systems to optimize processes and provide a connected experience.
Optimize Warranty Management with Mize mWarranty
- 2. mWARRANTY Mize next generation Warranty Software (mWarranty) connects manufacturers, distributors, dealers, suppliers, and customers to optimize Warranty Management by streamlining warranty processes, reducing warranty costs and improving product quality. REDUCE Warranty Costs IMPROVE Product Quality Reduce warranty costs by applying warranty policies and terms, increasing supplier recovery, and improving rervice operations. Increase customer retention and grow service plan sales by delivering a better value and differentiated customer experience. STREAMLINE Warranty Processes Improve the effectiveness and efficiency of all warranty processes by simplifying and automating product registrations, service plans, warranty claims, returns, supplier recovery and service campaigns. Improve product quality through actionable insights with warranty reporting and analysis to reduce detection- to-correction cycle time of any product defects. Enhance collaboration with all stakeholders including Quality, Manufacturing, Engineering, and Suppliers. © 2017 MIZE / OPTIMIZE WARRANTY MANAGEMENT
- 3. mWarranty enables companies to manage end-to-end warranty lifecycle effectively. Companies can replace disparate systems with a consolidated global warranty software to optimize Warranty Management across all business units, product lines, and regions. Seamless warranty data flow among all stakeholders and processes enables you to improve productivity and reduce cycle time: • Manage all warranty policies, workflows, and business rules to automate processes • Increase registration and plan attach rates to maximize customer lifetime value • Automate warranty claims process and enhance accuracy of warranty data • Streamline returns to support quality analysis, supplier recovery, and re-manufacturing • Collaborate with suppliers to reduce warranty costs and improve quality • Gain actionable insights to detect and correct product defects earlier WARRANTY MANAGEMENT • Policies & Terms • Campaigns • Business Rules CLAIMS PROCESSING Streamline Warranty > 80% Automation 50% Attach Rate> 40-60% Recovery Reduce Warranty Costs Reduce Returns • Claims Submission • Claims Adjudication • Payment REGISTRATION • Pre-delivery Inspection • Product Registrations • Service Plans SUPPLIER RECOVERY • Supplier Agreements • Supplier Claims WARRANTY INSIGHTS • Reporting & Analysis • Corrective Action • Quality Improvement RETURNS • Parts Return • Shipment Tracking • Parts Inspection • OEM • • CH ANNELS• •SUPPLIER S • WARRANTY LIFECYCLE MANAGEMENT © 2017 MIZE / OPTIMIZE WARRANTY MANAGEMENT
- 4. MY PRODUCTS: NATIVE MOBILE APP SIMPLIFY REGISTRATIONS Increase product registration rate by simplifying the registration process and adding value to the customers. Know who your customers are and establish a direct connection using My Customer portal. Benefits: • Manage and track products, customers, and warranty entitlements • Elevate customer on-boarding experience • Generate additional revenue and profits from accessories, parts, services and service plans • Inform customers on service campaigns, product knowledge, and upgrades SELL SERVICE PLANS Manage service plans to deliver value-added services and programs beyond standard warranties. Differentiate customer experience and improve customer satisfaction by building long-term relationships across all channels including retail, web, mobile and social media. Benefits: • Increase plan attach and renewal rates • Grow sales and profitability of service plans • Improve customer retention and loyalty • Gain customer and product insights © 2017 MIZE / OPTIMIZE WARRANTY MANAGEMENT CONFIGURE PLANS & PROGRAMS MANAGE OPPORTUNITIES MARKET & SELL SERVICE PLANS INCREASE PLAN RENEWALS ANALYZE PROFITS & PRICING board5y4²ﮱ user2ar² cart22r² expand2 chartar CUSTOMER PORTAL imagetr imagetr imagetr imagetr imagetr imagetr SUPPORT PRODUCT: 9.3 MODEL: XLS SERIAL #: 2992101102-00 CUSTOMER: John Smith cus3608 WARRANTY: 10/20/2018 05 add4d5y4²ﮱĀ SERVICE 02 add4d5y4²ﮱĀ RECALLS 01 PARTS 10 add4d5y4²ﮱĀ INSPECTION 01 CLAIMS 02 add4d5y4²ﮱĀ MY PRODUCTS: WEB PORTAL INCREASE REGISTRATION RATEcirc INCREASE ATTACH RATEcirc
- 5. WARRANTY CLAIMS BUSINESS RULES sliders3²ﮱ CLAIM REVIEW CLAIMS HISTORY timeetr AUTOMATE CLAIMS Streamline and automate all types of claims with extensive business rules to validate claim data. Service providers can easily upload, enter, submit and check the status of claims online. Manage and control claim costs by enforcing compliance with warranty policies, entitlements, failure coding, authorized parts, and standard repair times. Benefits: • Control warranty costs with extensive checks and validations • Enhance the accuracy and integrity of claim data • Improve productivity and efficiency with Claim process automation • Reduce the claim cycle time • Capture attachments, videos, diagnostics and communication AUTO APPROVED CLAIMS INCREASE SUPPLIER RECOVERY Improve collaboration to reduce warranty costs and improve product quality by sharing supplier warranty claims in real-time. Supplier Warranty Portal allows OEMs and suppliers to exchange claims, RMA’s, and performance metrics. Benefits: • Increase warranty cost recovery • Drive product quality and supplier performance • Manage supplier warranty efficiently and cost effectively • Provide real-time visibility to warranty failures © 2017 MIZE / OPTIMIZE WARRANTY MANAGEMENT chec cance displa STREAMLINE WARRANTY REDUCE COSTS IMPROVE QUALITY cloud5rWARRANTY CONNECT INSIGHTS CLAIMS FEATURESSTAKEHOLDERS BENEFITSSOLUTION RETURNS truckar SUPPLIERS OEM CHANNELS INCREASE CLAIM AUTOMATIONcirc INCREASE COST RECOVERYcirc
- 6. DASHBOARDS AND REPORTS EARLY WARNING SYSTEM WARRANTY RESERVES MANAGE SERVICE CAMPAIGNS Streamline the entire product recall process to limit financial risk, retain customers and protect brand reputation. Manage the service campaigns from initiation to closure, including; customer notifications, performance tracking, and compliance reporting. GAIN WARRANTY INSIGHTS Provide easy access to warranty dashboards and reports to all stakeholders, including; Warranty, Quality, Engineering, Finance, and Suppliers to track and improve warranty performance metrics. Generate and share standard reports for warranty reserves, failure analysis, regulatory compliance, and supplier quality. INITIATE DEFINE AUTHORIZE PERFORM TRACK point- goalka wri cogs directio Benefits: • Gain actionable insights to reduce warranty costs • Reduce detection-to-correction cycle-time to fix quality issues • Provide a centralized and trusted source of qarranty metrics • Save time and cost in creating ad hoc reports Benefits: • Manage recalls efficiently and cost effectively • Track and improve campaign performance • Enhance customer satisfaction • Improve product quality and safety © 2017 MIZE / OPTIMIZE WARRANTY MANAGEMENT IMPROVE QUALITY SAFETYplus REDUCE WARRANTY COSTScircle
- 7. MIZE AS YOUR SOLUTION PARTNER In addition to mWarranty (next generation Warranty Lifecycle Management software), the Mize team brings in-depth experience and best practices to optimize Warranty Management. The Mize team has a proven track record of delivering warranty solutions successfully to numerous global brands. Our simple and cost-effective subscription model allows you to deploy mWarranty software without the upfront investment in costly infrastructure, software licenses or implementation services. mWarranty can be seamlessly integrated with your ERP, CRM or other enterprise systems to provide a connected warranty experience to all stakeholders. MIZE GLOBAL TEAM CLOUD SUBSCRIPTION BEST PRACTICES • Decades of warranty experience • Proven industry track record • Capable and knowledgeable team • Simple and cost-effective subscription • Easy to use, configure, and integrate • Realize faster ROI • Standardize global warranty processes • Connected warranty experience • In-depth knowledge across industries CHANNELS OEM SUPPLIERS WARRANTY CONNECT AD-HOC STANDARDIZED MANAGED INTEGRATED OPTIMIZED PROACTIVEQUALITY-FOCUSED TRANSACTION-FOCUSED REACTIVE INDUSTRY EXPERTISE HEAVY EQUIPMENT CONNECTED HOME PARTS SUPPLIERS TRANSPORTATIONMATERIAL HANDLING MEDICAL EQUIPMENT COMMERCIAL EQUIPMENT HVACAUTOMOTIVE CONSUMER ELECTRONICSAPPLIANCES OUTDOOR POWER INDUSTRIAL EQUIPMENTHIGH-TECH © 2017 MIZE / OPTIMIZE WARRANTY MANAGEMENT WARRANTY MATURITY MODEL Mize is your reliable solution partner to achieve your warranty objectives rapidly and cost effectively!
- 8. 813-971-2666 www.m-ize.com info@m-ize.com 8610 Hidden River Parkway, Suite 200 Tampa, FL 33637, USA REQUEST A DEMO NOW!OR GO TO: https://goo.gl/L3EPI6 Assemble and configure Smart Blox by role to deliver a unique customer experience DISCOVERY VOCRATINGS IOT SERVICE WARRANTY COMMUNITY SUPPORT PARTSLOCATOR PLANS REGISTRATION OFFERS SUBSCRIPTION KNOWLEDGE LOYALTY INSPECTION COMMERCE PRODUCTS Mize enables companies to optimize key post-sale customer interaction events such as product registration, warranty, service plans, parts, support, service, and maintenance to enhance customer satisfaction, retention and loyalty. The Mize Connected Customer Experience platform and Smart Blox elevates the customer experience, builds more knowledge about the customers and products and increases revenue from the existing customer install base. Mize enables you to harness web, mobile, cloud, IoT and analytics technologies to Maximize Customer Lifetime Value. MAXIMIZE CUSTOMER LIFETIME VALUE