Oracle_Retail_Cloud_Services_Blueprint_2022.pdf
- 2. Oracle Retail Cloud Services | Next Generation Cloud Services Blueprint 2022 Copyright © 2021 Oracle and/or its affiliates 2
- 3. Safe harbor statement The following is intended to outline our general product direction. It is intended for information purposes only and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, timing, and pricing of any features or functionality described for Oracle’s products may change and remains at the sole discretion of Oracle Corporation. 3 Copyright © 2021 Oracle and/or its affiliates
- 4. Agenda 1 Overview 2 Cloud Operations 3 Appendix 4 4 Copyright © 2021 Oracle and/or its affiliates Continuous Delivery
- 5. Oracle Retail Cloud Services Overview Continuous Delivery Continuous Delivery is the ongoing deployment of cloud updates to progressively increase security, performance, and productivity levels of your cloud service subscriptions in order to maximize your return on investment in Oracle Retail Cloud Services. Cloud Operations Oracle Retail Cloud Operations is the management of the cloud service infrastructure and processes to monitor and protect your business should unexpected events occur. 5 Copyright © 2021 Oracle and/or its affiliates
- 6. Oracle Retail Cloud Services Cloud Services Supported by Continuous Delivery 6 Copyright © 2021 Oracle and/or its affiliates Brand Compliance • Oracle Retail Brand Compliance Cloud Service Customer Engagement • Oracle Retail Customer Management and Segmentation Foundation Cloud Service • Oracle Retail Campaign and Deal Management Cloud Service • Oracle Retail Loyalty and Awards Cloud Service • Oracle Retail Gift Cards Cloud Service Insights & Science • Oracle Retail Merchandising Insights Cloud Service • Oracle Retail Customer Insights Cloud Service • Oracle Retail Insights Cloud Service Suite • Oracle Retail Science Cloud Services • Oracle Retail Promotion and Markdown Optimization Cloud Service • Oracle Retail Offer Optimization Cloud Service • Oracle Retail Assortment and Space Optimization Cloud Service • Oracle Retail Advanced Clustering Cloud Service Order Management System • Oracle Retail Order Management System Cloud Service Store Inventory Operations • Oracle Retail Store Inventory Operations Cloud Service • Oracle Retail Enterprise Inventory Cloud Service • Oracle Retail Store Operations Cloud Service Xstore Office • Oracle Retail Xstore Office Cloud Service Retail Home • Retail Home Cloud Service Process Orchestration & Monitoring • Process Orchestration & Monitoring Cloud Service Merchandising • Oracle Merchandising Foundation Cloud Service • Oracle Retail Allocation Cloud Service • Oracle Retail Integration Cloud Service • Oracle Retail Invoice Matching Cloud Service • Oracle Retail Pricing Cloud Service Planning & Optimization, and Retail Demand Forecasting • Oracle Retail Merchandise Financial Planning Cloud Service • Oracle Retail Merchandise Financial Planning Enterprise Edition Cloud Service • Oracle Retail Assortment Planning & Optimization for GHL Cloud Service • Oracle Retail Assortment and Item Planning FSL Cloud Service • Oracle Retail Assortment and Item Planning Cloud Service • Oracle Retail Demand Forecasting Cloud Service Order Broker • Oracle Retail Order Broker Cloud Service
- 7. Continuous Delivery 7 Copyright © 2021 Oracle and/or its affiliates
- 8. Continuous Delivery 8 Copyright © 2021 Oracle and/or its affiliates •To ensure Customer Success, Oracle is committed to providing continuous improvement of our Cloud Service security, performance, availability and functionality through the Continuous Delivery process. •Oracle requires all Cloud Services customers to keep their Cloud Services current with the software versions that Oracle designates as generally available (GA) for such Cloud Services. •The update process detailed in this document outlines cloud update delivery cycles that our Cloud Services customers can plan for with confidence. •Cloud Updates are not upgrades. They require minimal investment while business continuity is maintained. •Most new features are disabled. You choose if/when to enable them.
- 9. Continuous Delivery Process 9 Copyright © 2021 Oracle and/or its affiliates The following describes the cloud update process for Major, Service, Critical, and Hot Fix updates. •Email notification to Customer of scheduled update Schedule •Lock access •Execute backup Prepare •Apply update •Validate update •Unlock access Apply •Email notification to Customer of update completion Notify •Execute MAT •If issues, log SR Verify Oracle Customer
- 10. Continuous Delivery Calendar 10 Copyright © 2021 Oracle and/or its affiliates October July April January Cloud Update Availability All Oracle Retail Cloud Services deliver Cloud Updates on a quarterly basis in the months of January, April, July, and October. Cloud Update Scheduling Cloud Updates are automatically scheduled when all environments have completed provisioning, including Stage, Production, and other Non- Production environments. Cloud Update Deployment Non-Production Stage environments are updated within 60 days after the month of availability. Production environments are updated following the defined verification period. Dev environments are updated prior to Stage. Test environments are updated after Production.
- 11. Continuous Delivery Calendar The Cloud Update Calendar is standardized across all Oracle Retail Cloud Services. All Cloud Updates are mandatory and must be applied to maintain security and performance levels while delivering ongoing enhancements to maximize Customers’ return on investment. Cloud updates cannot be rescheduled. Customers should plan to integrate the Cloud Update Calendar into their business and project plans. Customers are responsible for staffing resources to complete verification, as well as for the creation and completion of detailed Minimal Acceptance Testing (MAT) plans. Cloud updates are scheduled Monday-Friday between the hours of 10pm-6am local customer time, unless Scheduling Preferences can be accommodated. Scheduling preferences are not guaranteed. 11 Copyright © 2021 Oracle and/or its affiliates
- 12. Cloud Update Types 12 Copyright © 2021 Oracle and/or its affiliates Major Update Service Update Critical Update Hot Fix Contents • New features • Architecture and configuration changes • Integration changes • Defect fixes • Change management • Translations • Critical Patch Update • Admin features • Operational changes • Defect fixes • Minor UI enhancements • Translations • Critical Patch Update • Critical fixes • Critical Patch Update Ad hoc urgent defect fixes released between Cloud Update intervals. Hot Fixes are included in the next Cloud Update. Minimal Acceptance Testing Complete MAT recommended. • Resources may include business/end-user, system administrator, and system integrator. Selective MAT recommended. • Resources may include business/end-user and system administrator. Verification of fixes recommended. • Resources include a system administrator. Verification of fixes recommended. • Resources include a system administrator. Verification Period • 4 Weeks • 2 Weeks • 2 Weeks • As determined Documentation • Full updates to solution documentation • Advance Release Notification • Release Notes • Enablement material • Minor updates to solution documentation • Advance Release Notification • Release Notes • Enablement material • Release Notes only • Release notes only
- 13. Continuous Delivery Calendar 13 Copyright © 2021 Oracle and/or its affiliates Merch / RICS Store Inventory Operations P&O & RDF Insights & Science Xstore Office Order Mgt System Order Broker Customer Engagement Brand Compliance Retail Home POM January Service Major Major Major Major Major Major Service Service Major Major April Major Service Service Service Critical Service Service Service Major Service Service July Service Service Major Major Service Major Major Major Service Service Service October Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical Critical **All Calendars and Policies are reviewed annually and subject to change.** 2022 Continuous Delivery Portfolio Calendar
- 14. Notifications Advance Release Notification 10 business days prior to Cloud Update Availability Published to My Oracle Support Cloud Update Notification 10 business days prior to Scheduled Cloud Update Emailed to Customer 14 Copyright © 2021 Oracle and/or its affiliates
- 15. Verification A verification period allows the Customer time to test a new cloud update in the Non- Production Stage environment before it is applied to the Production environment. Verification periods are defined by Cloud Update type (that is, Major, Service, and Critical). Verification should commence as soon as the Cloud Update is applied to the Non-Production Stage environment to allow time to report and resolve issues if needed. Minimal Acceptance Testing (MAT) Guidelines are available for each Cloud Service on My Oracle Support to provide Customers with recommendations to create a more detailed MAT Plan. The actual time period between environments may vary +/- a few days from the defined verification period due to scheduling factors. The verification period cannot be shortened or extended. 15 Copyright © 2021 Oracle and/or its affiliates
- 16. Verification Approach 10 Days Prior Review Cloud Update Notification (email) for details Read Advance Release Notification, Release Notes, and Minimal Acceptance Testing Guidelines Prepare Minimal Acceptance Testing plan and allocate resources Communicate environment update schedule to end users 1 Day Prior Save/Commit all data Suspend batch jobs 1 Day After Complete Minimal Acceptance Testing Report any issues immediately by submitting a Support Request Resume batch jobs 16 Copyright © 2021 Oracle and/or its affiliates
- 17. Cloud Operations 17 Copyright © 2021 Oracle and/or its affiliates
- 18. Cloud Environments Non-Production Stage • Used cyclically for rollout / minimum acceptance testing (MAT) of updates • Resides in the same data center as Production • Additional Non-Production environment(s) (NPE) can be purchased Production • Sized for expected growth • Fully monitored • Full high availability (HA)/disaster recovery* (DR) Disaster Recovery* • Fully sized Standby environment • Active-Active Model • Interconnected by a low-latency, encrypted network • Fully mirrors Production Break/Fix • Non-production environment for development, testing and other customer-led activities • *Only applicable to Merchandising Foundation Cloud Service 18 Copyright © 2021 Oracle and/or its affiliates
- 19. Monitoring & Management 19 Monitored Components • Oracle monitors hardware that supports the Cloud Services, and generates alerts for monitored network components, such as CPU, memory, storage, database, and others. Capacity Management • Oracle reviews Cloud Service usage on a regular basis. • Some Cloud Services provide usage metrics from within the application. (See Cloud Service guide for available self-service utilities.) Copyright © 2021 Oracle and/or its affiliates
- 20. Backup Strategy 20 Copyright © 2021 Oracle and/or its affiliates Backups are completed for Oracle’s use to minimize risk of data loss. Oracle performs a combination of incremental and full backups of production data. Oracle’s backup strategy varies by cloud service (for example, nightly backups, incremental), but the approach ensures Oracle meets the Service Level Objectives as defined in the specific service description. Backups are stored at the primary site used to provide the Cloud Services, and also stored at an alternate location for retention purposes. A backup is typically retained online or offline for a period of at least 60 days after the date that the backup is made.
- 21. Business Continuity RECOVERY POINT OBJECTIVE (RPO) : 1 HOUR RECOVERY TIME OBJECTIVE (RTO) : 12 HOURS TARGET SYSTEM AVAILABILITY: 99.5% 21 Copyright © 2021 Oracle and/or its affiliates Service Level Metrics Disaster Recovery Installed & Patched Code in Production Standby environment - interconnected low-latency, encrypted network Data Guard, Rsync, Active- Active Model For more information: Oracle Retail Cloud Services – Services Descriptions & Metrics
- 22. Planned Maintenance 22 Copyright © 2021 Oracle and/or its affiliates Frequency Occurs quarterly *See Cloud Service Pillar document for Cloud Service specifics. Notifications System administrators receive notifications 10 business days in advance through email. All maintenance is conducted in an expeditious manner to maintain business continuity. Contents Security Patches to address common vulnerabilities and exposures (CVE) Operating system patching Database maintenance Password rotations
- 23. Environment Refresh 23 Copyright © 2021 Oracle and/or its affiliates Environment refresh options and approaches can vary by Cloud Service. Service Requests to refresh a Non- Production environment (NPE) require a 14- day lead time. Refreshes are limited to once per quarter per Non- Production environment (NPE). Refreshes require downtime for the destination. Downtime varies by Cloud Service and volume of data. Merch Store Inventory Retail Integration P&O & RDF Insights & Science Brand Comp Customer Engagement Copies Data From Production → Non-Production Copies Data From Non-Production → Non-Production n/a Service Request (SR) Required Xstore Office Order Management System Order Broker APIs allow customers to refresh seed data in Production and Non- Production on their own schedule. Service Requests cannot be submitted for this activity. Not Available due to Personal Identifiable Information (PII). Not Available due to Personal Identifiable Information (PII). Cloud Service Approach For more information: How to Request an Environment Refresh for Retail Cloud Services
- 24. Summary 24 Copyright © 2021 Oracle and/or its affiliates Merch Store Inventory Retail Integration P&O & RDF Demand Forecasting Insights & Science Xstore Office Order Mgt System Order Broker Customer Engagement Brand Compliance Retail Home POM Prod Vs Non-Prod Environment Sizing Equal Equal Equal Equal Equal Equal Equal Non-prod sized smaller Non-prod sized smaller Non-prod sized smaller Non-prod sized smaller Equal Equal Monitoring Available - standard Available - standard Available - standard Available - standard Available - standard Available - standard Available - standard Available - standard Available - standard Available - standard Available - standard Available - standard Available - standard Backup Policy Standard per contract Standard per contract Standard per contract Standard per contract Standard per contract Standard per contract Standard per contract Standard per contract Standard per contract Standard per contract Standard per contract Standard per contract Standard per contract Environment Refresh Policy Prod to Non- prod, allow one per quarter Prod to Non- prod, allow one per quarter Prod to Non- prod, allow one per quarter Prod to Non- prod, allow one per quarter Prod to Non- prod, allow one per quarter Prod to Non- prod, allow one per quarter APIs allow Customers to update databases on own schedule. Not currently available - PCI restrictions Not currently available - PCI restrictions Prod to Non- prod, allow one per quarter Prod to Non- prod, allow one per quarter Not currently available Not currently available Standard Maintenance Required Required Required Required Required Required Required Required Required Required Required Required Required 2022 Cloud Services Operations
- 25. Appendix 25 Copyright © 2021 Oracle and/or its affiliates
- 26. Cloud Service Libraries 26 Copyright © 2021 Oracle and/or its affiliates Libraries contain Blueprints, Advance Release Notifications, Minimal Acceptance Testing (MAT) Guidelines, and more. Brand Compliance Cloud Service Planning & Optimization Cloud Service Customer Engagement Cloud Service Retail Home Insights & Science Cloud Service Retail Integration Cloud Service Merchandising Cloud Service Store Inventory Operations Cloud Service Order Broker Cloud Service Supply Chain Cloud Service Order Management Cloud Service Xstore Cloud Service
- 27. Cloud Service Resources 27 Copyright © 2021 Oracle and/or its affiliates Oracle Retail Cloud Services Frequently Asked Questions My Oracle Support Portal Oracle Support Contacts – Global Directory Retail Reference Library Retail Product End User Documentation Retail Learning Subscriptions Retail Suite Information Center
- 28. Contracts & Policy Documents 28 Copyright © 2021 Oracle and/or its affiliates Oracle Retail Cloud Service Descriptions and Metrics Documents the standard Oracle Retail Cloud Services Service Descriptions and Metrics. Global Business Units Cloud Services Contractual Documentation Supplemental document to the Oracle Cloud Hosting & Delivery Policies and Oracle Practice documents. Includes service availability, Oracle cloud security policy, change management, disaster recovery, information transfer, and compliance. Oracle Cloud Hosting and Delivery Policies Documents the Oracle cloud services policies applicable throughout Oracle. Contracts – Oracle Cloud Services Additional contract documents referenced in your Oracle Cloud Ordering Document or your Oracle cloud services agreement. Cloud Service Pillar Document A supplement to the Oracle Cloud Hosting and Delivery Policies. Its purpose is to account for exceptions and additional terms specific to the Oracle Global Business Units. The content of this document takes precedence over the Oracle Cloud Hosting and Delivery Policies.
- 29. Cloud Update Notification | Sample 29 Copyright © 2021 Oracle and/or its affiliates
- 30. XBRi Cloud Service 30 Copyright © 2021 Oracle and/or its affiliates **Policies and processes are consistent with Continuous Delivery. Calendars and Policies are reviewed annually and subject to change.** 2022 Continuous Delivery Calendar January April July October XBRi Critical Critical Service Critical XBRi Cloud Service Library Contains Advance Release Notifications, Minimal Acceptance Testing (MAT) Guidelines and more. XBRi Cloud Service - Decommission Announcement Contains Decommission Statement including FAQ’s.