Orders overview
- 1. Orders overview In this module we will discuss :- 1. Overview of orders tab 2. What is an order? 3. What are the types of order? 4. What is an SLA? 5. What are the SLA breach and cancellation penalties?
- 2. Orders tab Here you can check your all orders Date filter You can use this filter to view your orders within a specific date range Search filter You can use this filter to search orders using available filters Overview of orders tab 1. 2. 2 1 3. 3
- 3. These are the order stages through which your orders will move while getting processed a. Confirm & Pack You will see all your new orders here that need to be processed b. Request Pickup This is the stage where you will request for the order’s pickup c. To Handover Here, you will see orders whose pickup is awaited Overview of orders tab 4. 4a 4c4b
- 4. d. All orders You will be able to see all your orders here e. More- This is where you will see shipped, Delivered and cancelled orders i. Shipped- You will see Shipped orders here ii. Delivered- You will see delivered orders here iii. Cancelled- You will see cancelled orders here Overview of orders tab 4. 4e 4d
- 5. Download packing slip (.pdf) By clicking here, you can download packing slip for bulk orders Overview of orders tab 5. 5
- 6. Download packing slip (.pdf) dropdown You can download various reports from this dropdown Overview of orders tab 6. 7 Here, you can check number of urgent orders with respect to their stages 7. 6
- 7. Urgent orders These are the orders which demand an immediate action. Here, you can view orders whose SLA is breaching soon or has already been breached Urgency filter You can apply urgency filter to view your urgent orders Overview of orders tab 8. 9. 9 8
- 8. Sorting You can easily sort the orders by its order Manifest date or Shipping date Overview of orders tab 10. 11. 10 a. Standard These orders are need to be shipped within standard SLA b. Fast Forward These orders are to be shipped within FAST FORWARD SLA 11a 11b
- 9. Request Pickup By- Here you can check the Request Pickup deadline of the order, by which the order should be marked as Pickup requested Overview of orders tab 12. 13 View More details Click here to view the customer and courier details 14.14 12 Ship By- Here you can check the shipping deadline of the order, by which the order should be marked as shipped 13.
- 10. What is an order? • When a customer purchases any product from your catalogue, it is termed as an order • An order may include one or more products • Each product of an order has item ID Customer receives the product Order will be visible on seller panel You pack the same and request for its pickup Shipped to delivery partner Customer places an order You acknowledge the order
- 11. There are two types of orders Single order • When customer has purchased only one item • It has one order id and one item id Multiple order • When customer has purchased more than one item or more than one unit of the same item from you • It has a single order id and more than one item ids
- 12. What is a service level agreement (SLA)? A service level agreement (SLA) is your promise to ship your products to your customers within a certain number of days You can check your “days left for shipping” in seller panel under orders tab Try to acknowledge order within 24 hours 1. Note- If SLA is breached, the order will be cancelled and you will be charged a cancellation fee. 1
- 13. Understanding SLA Scenario Penalties 1. Order cancelled by you before ship deadline 2. Order not “shipped” by ship deadline Y% of selling price is deducted as a cancellation penalty X% of selling price is deducted as SLA breach penalty 1. Order “shipped” within the grace period 2. Order cancelled by you in grace period X% of selling price as SLA breach penalty levied at ship deadline breached stage remains X% of selling price as SLA breach penalty and Y% of selling price is deducted as cancellation penalty Order received Ship deadline breached Auto cancelled DispatchSLA1daygraceperiod 1. Order not “shipped” & “auto-cancelled” after grace period X% of selling price as SLA breach penalty levied at ship deadline breached stage remains and Y% of selling price is deducted as cancellation penalty
- 14. Penalty structure There will also be a minimum cancellation penalty amount and minimum SLA breach penalty amount. This means, seller will be charged higher of minimum penalty amount OR Y%/X% of SP. Note- 1.These charges are exclusive of taxes 2. Minimum penalty amount will be Rs.50 on both SLA Breaches and Cancellations by Seller X and Y are defined at product’s category level SLA breach penalty, ‘X%’ of selling price Electronics 10% FMCG 15% Others 20% Seller cancellation penalty, ‘Y%’ of selling price Electronics 10% FMCG 15% Others 20%
- 15. How can you track SLA? • Ship deadline is displayed on orders panel for each order • You are advised to ship the order before the ship deadline
- 16. How can you track SLA? • If order is not shipped as per the defined SLA then order may be auto cancelled • X% of selling price is deducted as SLA breach penalty • In order to avoid customer dissatisfaction, we give one day as a grace period so that you can ship the order Note- Value of X depends on the category of the product as already described in slide no. 6.
- 17. How can you track SLA? • If order is not shipped within the grace period then order will be auto-cancelled • Once your order is cancelled you will be levied with a Y% of selling price as a cancellation penalty • Total penalty post cancellation of an order is : SLA breach Penalty which is X% of selling price + Y% of selling price as a cancellation penalty Note- Values of X and Y depend on the category of the product as already described in slide no. 6.
- 18. Thanks everyone! For any query please raise a ticket on support