The document discusses the evolution of operational support systems (OSS) in the context of Software Defined Networking (SDN) and Network Function Virtualization (NFV), emphasizing the transition from traditional to more dynamic network services influenced by cloud computing. It highlights the challenges and necessary adaptations in OSS for effective integration of SDN/NFV, suggesting a need for better operational management and real-time analytics. The author calls for collaboration among vendors and developers to enhance service delivery and maintain agility in a hybrid IT environment.
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