The document discusses the diagnosis and management of sore throats and allergic rhinitis (hay fever) in a pharmacy setting. For sore throats, it notes that most are viral and self-limiting, antibiotics are rarely needed, and treatment should focus on pain relief. Referral is recommended for severe or prolonged sore throats, recurrent infections, or those taking certain medications. For hay fever, it outlines the causes, classification, typical symptoms like rhinorrhoea, and first-line treatments targeting histamine release.