OTK360_Cv
- 1. Mr. Chris Oti-Kyem_ Profile: A Data Management Specialist. A multi tasked person with over 15 years of professional experience;I have been The Data Entry Manager, Management of Information Systems Officer,Call Centre Manager, Medical Billingand Data Quality AssuranceManager, SPSS Data CapturingProgrammer,Computer Assisted Paperless Interviewing(CAPI) Programmer,Research Data Analystand A Trainer.Am proficient usingSPSS software and MicrosoftOffice(Excel) and easy learningnew procedures. ACCOMPLISHMENTS: Data File Capturing Programmer / Data Entry Manager /Research Data Analyst for the following Major Projects and Others not listed: 1 1st Ghana All Media and Products Survey (GAMPS) – 1998 with over 2,000 respondents. 2 STD/AIDS Counsellingand ServiceProvision for Family Health Int.(FHI) with over 150 Respondents – 1997. 3 STD Clinical Research for Family Health Int. (FHI) with over 150 respondents – 1998. 4 Vaginal FoamingTabletUser Dynamics Study for Family Health Int (FHI) – 1998. 5 Emergency Contraception Survey for Family Health Int. (FHI) – 1997. 6 Public Opinion in Ghana sponsored by The International Foundation for Election Systems (IFES) – 1997. 7 Adolescent Reproduction Health Baselinestudy for Centre for Development & Population Activities (CEDPA) – 1998. 8 Member, SPSS Data Entry Trainers Team from Ghana to Zimbabwe - 1998. 9 1stAffiliated Computer Services, A XEROX Company, Employee Satisfaction Survey - 2000. 10 Member, Interim Committee to oversee affairs of site,whiles Country Manager is out of The Country - 2001. 11 Nominated, Data Quality AssuranceManager ACS-BPS West Africa - 2010 12 Kudi Nkosuo Satisfaction Survey for The Ghana Commercial Bank (GCB) 1,800 respondent’s-April 2011. 13 Cardio-VascularDiseases InitiativeSurvey for Family Health Int. (FHI) 2,400 respondents – 2011. 14 Money Gram Brand & AdvertisingTrackingResearch – Ghana,350 and 400 respondents July 2010 and 2011 respectively. 15 Emergency Contraceptive Information BaselineSurvey for Family Health Int. (FHI) 180 respondents – September 2011. 16 Ghana Revenue Authority Customer and Staff Satisfaction Survey (GRA) 900 respondents -April 2012 and counting. I have had international exposureworkingwith Research International Zimbabwe in October 1998 as SPSS Data Entry Trainer and also an International Multinational Company namely Affiliated Computer Services, A XEROX Company .Had an Industrial attachmentin Kentucky, Lexington in the United States of America in July 2000 then to the Offshore OfficeIn Accra , Ghana . There l worked as Data quality assurancemanager,performing data entry quality checks on the medical insurancebillings.I initially managed five (5) SBUs (strategic Business Units) comprisingof over 450 TPs (transactional Processors) usinga customized OCR (optical character recognition) UBIE2000 software. I hold a Green Belt Certification in 6 Sigma –Business Process Management (BPM) which enhances my skill in data quality management. My ability to manipulatelargedata sheets makes me very uniquein the area of data management.
- 2. CHRIS OTI-KYEM PO BOX SK 199,Sakumono Estates, Tema GH 00233 Ph: +233- 202357011;0267403814 E-mail:otikyem@gmail.com ; papatikyem@gmail.com PERSONAL SUMMARY: Accomplished and energetic Data Management Specialistwith a solid history of achievements in multi-tasked environments. Motivated Male leader with a strong attention to detail,organizational and prioritization abilities. Areas of expertise includeData Quality Assurance,Training,Research Data Analysis and Data Capturing Technologies. KEYSKILLS AND COMPETENCIES: Time & Systems Management Computers and Electronic MobileDevices Training MicrosoftOfficeSuite People Management & Result Oriented Supervisory,Monitoring and Team Player Data Analysis (Quantitative) Data Capture Programming (SPSS & MS Excel) Customer and Personal Service Data Entry and Data Quality Assurance CAREER HISTORY: Call Center Manager October 2013-December 2014 Prep-eez Tech Gh. Ltd. Accra, Ghana Managingthe Callingof subscribersand handletheir enquiries or directthem to the appropriatepersons according to their needs and blasting of SMS via a selected network Periodical trainingof call center agents on Customer care Managingand Monitoringcall center agents productivity on new subscriptionsviaa computer service platformand schedulinga call agentteam of thirty (30) on a two shiftbasis,this led to an 95% increase in new subscriptionswithin 2 months Research Data Analyst January 2012-December 2012 Virtual Access, Ghana Ltd. Accra, Ghana Programming / Creation of Data capturingfile,usingSPSS, Fluidsurvey.com,m-QUEST mobilesurvey respectively Generating of statistical tables-frequencies,Crosstabulationswith SPSS and MicrosoftExcel Pivot tables Check data sourceto verify completeness and accuracy Discuss data presentation requirements with clients Conducting field back checks and update databases Executive ManagingRetail Auditors in Greater Accra and the Eastern region of Ghana and achieved a clientsatisfaction of 99.98%. Divisional Data Quality Assurance Manager July 2000-April 2011 Affiliated Computer Services, A Xerox Company, Offshore Office. Accra, Ghana Performing data quality checks for four (4) Divisionsconsistingover 400 transactional Processors Training,DE Rule Updates, Orientation of new Transactional Processors on Company’s Quality Expectations Preparingdata storage backups, managing the Business Unitfinances and the Computer Workflow Operate spreadsheet programs and other types of software’s to load and manipulatedata and to produce reports and helping Help programmers and systems analysttestand debug new or updated programs Data Quality archived constantquality scoreof 99.98% and above thus makingour site the most preferred for clients
- 3. CHRIS OTI-KYEM Senior Research Executive January 1991-June 2000 Research International Gh. Ltd. Accra, Ghana Team Leader, of a data entry staff of thirty (30) Generation of charts for presentation in MicrosoftPowerPoint Programming of data capturingfileand QuantitativeData analysis with SPSS software Maintain logs of activities and completed work and storingcompleted documents in appropriate locations. Data entry submitting time always archived 100% National Service Personal January 1989- September 1989 Ghana Health Service, Han Health Post. Wa, Ghana CollectingData on the weight of expectant mothers and children.Taking/recordingof outpatient’s Blood pressureand sharingof rations to expectant mothers Preparingactivity reports to informmanagement of the status and implementation plans of programs services and quality health initiatives. ACADEMIC QUALIFICATIONS: Certificate: Initiatingand PlanningProjects Certificate: Budgeting and Scheduling Projects Certificate: ManagingProjectRisks and Changes August 2016 University of California Irvine,California Certificate: UsableSecurity May 2016 University Of Maryland,CollegePark Baltimore, Maryland Certificate: Stepping up to management 1st Line Supervisors TrainingProgram February, 2010 Harvard University & ACS a Xerox Company Learning Services Lexington, KY Certificate: 6 Sigma Green Belt in Business Process Management (BPM) March, 2005 Oriel Incorporated Madison,AL Associateof Computer Science: Institute for the Management of Information Systems part 1&2 (IMIS) June 1998 NCR Computer ScienceInstitute Accra,Ghana Associateof Arts: Advanced Level General Certificate of Education June 1988 Institute of Adult Education Accra,Ghana Ordinary Level General Certificate of Education June 1985 Apam Senior High School Apam, Ghana REFERENCES: Mr. Johnny D. Attafuah, CEO, Systems Analyst, Virtual Access GH. Ltd. Ph: +233264324256 Email: johnattafuah@aol.com Mr. Markus Steiner, PhD, Sino-implantII projectDirector,FHI 60. PO Box 13950,Research TrianglePark NC 27709,USA Ph:+19195447040.E-mail: msteiner@fhi.org Nana Amoako Gyamerah, Director of Research, MSRI GH. LTD. Ph #+233267726366 Email:fremojah@yahoo.com