Overview of Information Framework
- 1. TMF – SID Overview Ayub Qureshi Dec 15, 2015
- 2. 2
- 3. 3
- 4. 4 TM Forum’s Frameworx SID (Shared Information and data Model) is a component of TM Forum’s Frameworx. Now called as Information Framework. Applications Framework (Telecom Applications Map - TAM) Information Framework (Shared Information and data Model - SID) Integration Framework (Technology Neutral Architecture - TNA) Business Process Framework (eTOM)
- 5. 5 SID Modeling • An information model independent of platforms, languages & protocols • Abstraction of real world scenario • Logical view of “things of interest” (entities such as customer, product, resources etc.) • Also data model & represents physical implementation of SID’s logical view of “things of interest” or Objects • Federated model – use many industry models like CIM, DEN, MTMN, MTOSI etc. • Holistic model – links distributed & diversified info into common structure - Hence, it is common information model • Not a home grown model • Conforms to Technology Neutral Architecture (TNA)
- 6. 6 Business Entity – represents something of interest to business; a tangible thing (e.g. Customer, Device), an active thing ( e.g. Customer Order), or a conceptual thing (e.g. Customer Account) Attribute – a fact that describes business entity Relationship – an association of business interest between two business entities or itself Aggregate Business Entity (ABE) – a well-defined set of information and operations that characterize a high cohesive, loosely coupled set of business entities Domain - a collection of ABEs associated with a specific management area e.g. service, resource etc. SID Definitions Domain ABE Business Entity Attribute Relationship Behavior
- 7. 7 SID Domains and eTOM Process Mapping Market/Sales Product Customer Service Resource Supplier/Partner Enterprise Common Business SID Domains Customers Supplier/Partner Strategy, Infrastructure & Product Operations Enterprise Management Shareholder Employee Other Stakeholder Operation Supports & Readiness Fulfillment Assurance BillingStrategy & Commit Infrastructure Lifecycle Product Lifecycle Customer Management Service Management & Operations Resource Management & Operations Marketing & Offer Management Service Development & management Resource Development & Management Supplier/Partner Management Supply Chain Development & Management eTOM Level 1 Process Grouping
- 8. 8 SID – eTOM Mapping - Level 0 OperationsStrategy, Infrastructure & Product Service Resource Supplier/Partner Common Business EntitiesEnterprise Market/Sales Product Customer
- 9. 9 Example of Mapping eTOM to SID Product ABEs eTOM Process Groupings Primary eTOM Level 2 Processes Secondary eTOM Level 2 Processes Strategic Product Portfolio Plan Is concerned with the plans of the product portfolio, which product offerings to make available to each market segment and the plans to development and deploy product offerings, as well as retirement of products M&OM – SC Product & offer Portfolio Strategy, Policy, & Planning Market Strategy & Policy Product & Offer Business Planning & Commitment Product Development & Retirement Product Specification Defines the functionality and characteristics of product offerings made available to the market M&OM – PLM Product Development & Retirement Order Handling Service Configuration & Activation Product Offering Represents tangible and intangible goods and services made available for a certain price to the market in the form of product catalogs. This ABE is also responsible for targeting market segments based on the appropriate market strategy M&OM – PLM Product Development & Retirement Marketing Fulfillment Response Marketing Communications & Promotion Selling Product Represents an instance of a product offering subscribed to by a party, such as a customer, the place where the product is in use, as well as configuration characteristics, such as assigned telephone numbers and internet addresses. The Product ABE also tracks the services and/or resources through which the product is realized CRM – F Order Handling Selling Service Configuration & Activation Problem Handling Customer QoS/SLA Management Service Problem Management Service Quality Analysis. Action, & Reporting Service & Specific Instance Rating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . • Both SID and eTOM are Technology Neutral Architecture • The SID level 1 ABE is mapped to eTOM level 2 processes
- 10. 10 ProductComponent ProductSpecCharacteristicValue (f rom Product Specif ication ABE) ProductSpecCharacteristic (f rom Product Specif ication ABE) ProductOffering (from Product Offering ABE) ProductBundle ProductCharacteristic productCharacteristicValue validFor 0..1 0..n 0..1 0..n ProdSpecCharValueInstantiatedAsProductCharacteristic 0..1 0..n 0..1 0..n ProdSpecCharDescribesProdCharacteristic Product name : String description productStatus productSerialNumber validFor : TimePeriod 1 0..n 1 0..n ProdOfferDescribes 0..1 0..n 0..1 0..n ProductBundleComprisedOf 0..n 0..n0..n ProductReferences 0..n 0..n 10..n 1ProdCharDefinesTheConfigurationOf Place (fromEntities) 0..n 0..n 0..n 0..n ProductLocatedVia Enterprise Management Strategy, Infrastructure & Product Operations Fulfillment Assurance BillingProduct Lifecycle Management Infrastructure Lifecycle Management Operations Support & Readiness Customer Relationship Management Service Management & Operations Resource Management & Operations Supplier/Partner Relationship Management Strategy & Commit Marketing & Offer Management Service Development & Management Resource Development & Management Supply Chain Development & Management (Application, Computing and Network)(Application, Computing and Network) Customer Enterprise Effectiveness Management Knowledge & Research Management Enterprise Risk Management Strategic & Enterprise Planning Financial & Asset Management Stakeholder & External Relations Management Human Resources Management Corporate Knowledge Base NGOSS Knowledge Base Shared SID eTOM TNA NGOSS Lifecycle Knowledge Base A Repository of Reusable Best PracticesTAM
- 11. 11 Market/Sales Product Customer Management Service Management Resource Management Supplier / Partner Enterprise Management Campaign Management Product / Service Product Life Cycle Channel Sales Management Customer Management Order Management Customer QOS/SLA Management Customer Service / Account Problem Resolution Fraud Management Custom Billing Management Invoice / Receivable management Service Design / Assign Service Configuration Management Service Performance Management Service Quality Management Service Problem Management Revenue Assurance Management Service Rating / Discount management Resource Inventory Management Workforce Management Resource Design / Assign Resource Provisioning / Configuration Resource Performance Management Correlation & Root Cause Analysis Resource Testing Management Resource Planning Resource Logistics Resource Status Monitoring Resource Activation Resource Problem Management Billing Data Mediation Partner Management Supply Chain Management Wholesale Billing Asset Management Financial Management HR Management Security Management Knowledge Management - TAM is mapped to eTOM & SID domains. A TAM domain is decomposed into application area. - Each application area is mapped to SID level 1 ABE and eTOM level 2 process TAM - Telecom Application Map
- 12. 12 SID Framework – Level 1 ABEs Marketing/Sales Product Customer Service Resource Enterprise Common Business DOMAINS ABEs Service Service Test Resource Test Supplier/Partner S/P Bill Inquiry S/P Order S/P OrderS/P Problem S/P Performance S/P PlanSupplier/Partner S/P Interaction S/P Bill S/P Product S/P SLA S/P Statistic S/P Payment Resource Strategy & Plan Party Policy Business InteractionAgreementLocation Resource Trouble Resource Performance Resource Usage Resource Topology Resource Configuration Resource Resource Specification Service Trouble Service PerformanceService Applications Service UsageService Configuration Service Strategy & Plan Service Specification Customer Bill CollectionApplied Customer Billing Rate Customer Bill InquiryCustomer BillCustomer SLA Customer ProblemCustomer Order Customer Statistics Customer Customer Interaction Product Specification Product Product Offering Product Usage Statistics Strategic Product Portfolio Plans Product Performance Market Segment Competitor Sales Statistic Sales Channel Marketing Strategy & Plan Marketing Campaign Contact/Lead/Prospect
- 13. 13 SID Framework – Level 2 ABEs Service CustomerFacingService ResourceFacingfService ABELevel2 Service DOMAIN ABELevel1 Service Service TestService Trouble Service PerformanceService Applications Service UsageService Configuration Service Strategy & Plan Service Specification
- 14. 14 Thing Attribute1: Type1 Attribute2: Type2 Operation1 Operation2 Name of Entity Behavior Attributes AnotherThing Attribute3: TypeA Attribute4: TypeB Operation3 Operation4 Relationship/Association * *0:1 Composition Aggregation Inheritance Association Relationship: SID – Modeling Techniques Object-Oriented Analysis and Design UML
- 15. 15 SID – Modeling Patterns Abstract Superclass Inheritance & Specialization Entity Specification – separates the invariant properties of an object from its changeable properties Composite – provides a common structure for stand-alone and aggregate objects Role Entity – uses role objects to extend an object Self Relationship Pattern Entity1 SimpleEntity CompoundEntity Composite Pattern Vehicle Mini VanSedanTruck Engine Break Vendor: Model: Year: Specialization Pattern turnRight() turnLeft()
- 16. 16 Firewall Role Router Role Switch Role Device Role Physical Device Role Entity HasDeviceRole Cisco 6506 Cisco 7120 Juniper SA-5040 Physical Device Spec Firewall Spec Entity Specification Router Spec Switch Spec 0:n 0:1 0:10:n Entity Specification separates the invariant properties of an object from its changeable properties for example, a data spec sheet for equipments Role Entity uses role objects to describe an object’s roles and responsibilities SID – Modeling Patterns - cntd
- 17. 17 Resource Domain – Level 1 ABEs Resource Resource Domain Resource Management Resource Configuration Resource Usage Resource Specification Resource Topology Resource Performance Resource Strategy & Planning Resource Trouble Resource Test
- 18. 18 Resource Resource Domain Physical Resource Physical Resource Role Logical Resource Logical Resource Role Compound Resource Compound Resource Role Resource Specification Physical Resource Specification Physical Resource Role Specification Logical Resource Specification Logical Resource Role Specification Compound Resource Specification Compound Resource Role Specification Resource Domain – Level 2 ABEs
- 19. 19 Product Resource Physical Resource Logical Resource 0..n0..n PResourceSupportLResource ProductHasResource 0..n Service Customer Facing Service Resource Facing Service 1..n0..n CFServiceRequiresRFService 0..n 0..n ServiceUseResource 1..n Physical Resource – Router, Device, Chassis, Card, Port, Cable Logical Resource – Service, Software, Protocol Physical & Logical Resource
- 21. 21 Resource Port Resource Port Device Interface 1..n Termination Point Logical Device Physical Port Pipe 1..n 1 1 Physical DomainLogical Domain 2..n 1 • Resource Port – serve as bridge to enable the interaction between Physical and Logical Domains
- 22. 22 Logical Resource Operating System Network Address 0..1 0..n Logical Device Logical Device Composite Logical Device Atomic Managed Transmission Software Protocol Device Interface Logical Resource
- 23. 23 RootEntity ManagedEntity Entity commonName description objectID Service Role Management Info Specification Characteristic Capacity Collection Management Domain Policy Resource Physical Resource Logical Resource Root Entity of SID
- 24. 24 ManagedEntity Entity Management Method Management Info Fault Info Resource State Info Accounting Info Configuration Info Performance Info Service State Info Resource Statistics Info RMON Method TL1 Method SNMP Method CLI Method CMIP Method 0..n SuppotMgmtMethods 1..n 1 1 DescribedByMgmtInfo Management Info and Method
- 25. 25 Product, Service & Resource Associations ServiceUtilizes CustomerFacingService Product 0..n0..n 0..n ProductReferences 0..n 0..1 0..n 0..1 0..n ProductHasCustomerFacingServices ResourceFacingService 0..n1..n 0..n1..n CFServiceRequiresRFServices ServiceSpecification 0..n0..n 0..n InvolvedServiceSpecs 0..n Service 1 0..n1 0..n SpecifiesService ProductOffering 1 0..n1 0..n ProdOfferDescribes CustomerFacing ServiceSpec 1 0..n 1 0..n SpecifiesCustomerFacingService PhysicalResourceSpec ProductSpecification 0..n0..n 0..n0..n ProdSpecReferences 1 0..n 1 0..n ProdSpecMadeAvailableAs 0..n 0..n 0..n 0..n ProductSpecDefinesCFSSpecs 0..n 0..n 0..n 0..nProductSpecDefinesPRSpecs Resource 0..n 0..n 0..n 0..n ResourceSpecification0..n 0..n 0..n 0..n InvolvedResourceSpecs 1 0..n1 0..n SpecifiesResource ResourceFacing ServiceSpec 1 0..n1 0..n SpecifiesResourceFacingService 0..n 1..n0..n 1..n RequiresResourceFacingServiceSpec 1 1..n 1 1..n RFServiceSpecHasResourceSpecs
- 26. 26 Domain ABE Common Business Party Location Interaction Agreement Policy Customer Customer Customer Order Product Product Product Offer Service Service Service Configuration Resource Resource Resource Configuration Resource Trouble Some Aggregate Business Entities (ABEs)
- 27. 27 A Few Definitions Domain A collection of Aggregate Business Entities (ABE) associated with a specific management area. Domains that make up the SID framework are consistent with eTOM level 0 concepts Aggregate Business Entity (ABE) A well-defined set of information and operations that characterize a highly cohesive, loosely coupled set of business entities Business Entity Something of interested to the business which could be tangible (e.g. Customer) or intangible (e.g. Customer Account) Attribute A fact that describes a Business Entity Relationship An association between 2 Business Entities or between a Business Entity and itself (recursive) Object A specific entity or concept that has meaning in an application domain Class A definition of a set of potential objects that have the same data, behavior, and relationships Attribute A data value defined in a class and held within an object that has meaning within the application domain Behavior A service defined in a class and provided by an object. Method The implementation of a behavior in an object-oriented programming language Association A "peer-to-peer" relationship between classes. Aggregation A "whole/part" relationship between classes. Inheritance A "generalization/specialization" relationship between classes. Cardinality/ Multiplicity The minimum and maximum number of objects that participate in an association or aggregation. The common (interesting) ones are 0..*, 0..1, 1..*, and 1..1
- 28. 28 e-TOM enhanced Telecommunication Operating Model SID Shared Information and data Model TAM Telecom Applications Map ABE Aggregated Business Entity NGOSS Next Generation Operating Systems FCAPS Fulfillment, Configuration, Accounting, Performance & Security TNA Technology Neutral Architecture Links for TM Forum https://www.tmforum.org Links for SID https://www.tmforum.org/information- framework-sid/ Glossary