Overview of TimelyBill OSS
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TimelyBill is an integrated operations support system designed for communications service providers and subscription billers, offering comprehensive billing solutions for various technologies including VoIP and IoT. It features a mobile-friendly interface, APIs for integration, and tools for revenue management, invoicing, customer relationship management, fraud detection, and provisioning. Additionally, it supports data monitoring and management, streamlined order processing, and customizable functionality for a range of business needs.
Overview of TimelyBill OSS
- 1. TimelyBill® Operations Support System Billing Software Solutions for Tomorrow… Today.
- 2. What Is TimelyBill? • A single-stack OSS solution for communications service providers and subscription billers: – Revenue management for VoIP, triple play, quad play or IoT. – Hosted model delivers best in class billing, at an affordable price. – Built for any size organization – from start-up, to millions of subscribers. – New mobile friendly UI design!
- 3. TimelyBill Components • A full suite of tightly integrated components built to work together. • Each component has an API which enables integration with your existing and future applications. • Our new REST Action Configurator provides an easy and effective method to connect with third-party systems. • Data Liberation allows downloads throughout the system in 3 file formats: – PDF, CSV and Excel.
- 5. Message Detail Rater • Can rate ANY message transaction: – Calls, bandwidth, per-use, etc. • Message data imported via: – BAF files, flat files, or real-time interfaces. • Data is stored in a unified data store. • Rating can occur at predefined schedules (including near real-time). Rating&Billing
- 6. CDR Auditing and Margin Calculator • Provides a facility for configuring and importing CDR files from upstream carriers. – Once this data is in TimelyBill, call margins and call exceptions can be identified. – Allows you to easily identify unacceptable call margins and billing errors from your upstream provider. Rating&Billing
- 7. Invoice Data Generator • Define an unlimited amount of invoice profiles. • Each profile can contain: – Invoice templates, email configuration data, additional images for insertion and options for automatic transfer to a print facility – Define and assign invoice cycles and configure late fees. • Adds custom messages to invoices based on business rules, customer data, and aging history. Rating&Billing
- 8. Invoice PDF Generator • Creates PDF versions of customer and partner invoices for: – Local printing, TimelyPrint*, user portals and/or email transmission. TimelyPrint is our in-house invoice printing and mail service. Rating&Billing
- 9. Collection Management • Manages collection accounts with both internal and external capabilities. – Prevents agents or customers using self sales interfaces to add new services to an existing collection account. – Maintains an internal negative file on collection accounts. – Checks the new account taxpayer ID, street address and partial name matches against the internal negative file. – Presents all potential matches to the CSR in order of likelihood of an exact match. Rating&Billing
- 10. Product Catalog
- 11. Gift Card/Code Management • Management Solution for: – Gift Cards, pre-paid cards, activation codes, promotion codes. • Codes can be created internally or imported from third party code providers. ProductCatalog
- 12. Product Catalog • The back-bone of the TimelyBill system. • Allows for the definition of all products and packages available: – Internal and/or external products. • Convergent catalog allows definition of products across multiple types of providers including: – Telephone, VoIP, Cable, Internet, Utilities and General Merchandise. ProductCatalog
- 13. Product Catalog (Continued) • Advanced functionality allows for categorizing whether products are available for sale in the TimelyBill GUI, customer web or agent portals. • Provides advanced pricing definitions for: – Recurring, non-recurring, cancellation fees, deferred billing, promotion periods and more. ProductCatalog
- 14. Shipper Interface • Provides a real-time interface to shippers for the purpose of establishing accurate shipping quotes. – Based on customer's location, product weight, number of items, and shipping method. • Generates shipping orders, labels and tracks the entire process. ProductCatalog
- 15. Shipper Interface (Continued) • Provides advanced functionality for online retail sites. – Facilities can manage and ship orders. – Protects potential revenue loss due to inaccurate shipping rates. – Configurable with different markups based on shipper and service. ProductCatalog
- 16. Operations
- 17. Data Alarms • A powerful data monitoring tool providing a flexible system for performing fraud screening, agent monitoring, and event notification. – Create data alarms based on a database query. – Define how the results should be evaluated: • Records, count, or how often TimelyBill should check for the alarm condition. – Select from multiple notification methods on an individual alarm basis, including: • Trouble tickets, emails, event log and alarm summary. Operations
- 18. Employee/User Management • Organizations can create and manage employee and access group permissions to provide safe, secure access to the system. – Allows service providers to integrate TimelyBill permissions into any custom interfaces within their organizations. – New permission types can be created at any time. – As new permission elements are created, you can immediately assign access, specific functionality, or even individual fields within TimelyBill. Operations
- 19. Workflow Management • Automates the initiation and tracking of complex processes. – Create templates that can be initiated automatically based on an order. – Include both manual and automated steps. – Send worker notifications via template based emails. – Change the provision and billing status of related services. – Eliminate the possibility of revenue leakage. – Supports custom fields and user notes. Operations
- 20. Billing & CRM
- 21. Billing/CRM • Handles all of the CRM and Billing related functionality: – Automatic payment options, billing cycle dates, assigned organizations. • Efficient one-click “Quick Search” from anywhere in the system by entering a key piece of data: – Name, phone number, ESN, barcode. Billing/CRM
- 22. Billing/CRM (Continued) • Provides visibility and links to all aspects of the customer account: – General data, contact information, automatic payment data, services, invoice history, trouble tickets, workflow packages, call detail, payments and adjustments. • Assign invoice profiles, PINs, web access, and automated CPNI notifications. Billing/CRM
- 23. Address Validation • Built-in address validation. – Validates billing and service addresses using the USPS database. – Establishes the entire address including the “plus 4” code. – Maintains database flags to let your organization know which addresses have or have not been validated. – Generates Geocodes using the FCC lookup tool. Billing/CRM
- 24. Adjustment/Credit Management • Allows credits / refunds to a customer account or service. – Includes advanced features, including the ability to automatically calculate and apply tax refunds when a service is credited. – Supports trackable single-click refunds of calls. – Calculates and applies refund adjustments on pre-paid services that are terminated early. Billing/CRM
- 25. ACH/Credit Card Processor • Perform one time ACH and credit card transactions. • Schedule customers to have their bank account or credit cards processed automatically, on a recurring basis. • Utilize TimelyBill’s customer portal to enable customer initiated payments. • Supports the retrying of failed payment transactions. Billing/CRM
- 26. Common Functionality • Provides common access to multiple organization configurations, system customizations and general ledger configuration. – Allows for multiple independent organizations to be configured and operated independently in one software instance. – Allows for advanced implementations required by service bureaus, ILEC/CLEC combinations, or multi-level marketing (MLM) companies. Billing/CRM
- 27. Order Management • Provides direct access to order management from inside any customer account. – Automates and streamlines order processing. – Facilitates order-to-cash processing by eliminating bottlenecks, redundancies and errors. – “Template builder” utilizes drag-and-drop technology to create custom data input screens. – Order screens can be assigned to individual products, categories and types. Billing/CRM
- 28. Quoting • Consumes configurable profiles, allowing you to store different templates. – Templates can be applied to various types of customers or services. – Quote PDFs are created with the simple click of a button. – A file history log of PDFs is maintained for a particular quote. – Calculate taxes directly inside each quote. – Trigger the automatic creation of services and invoice generation. Billing/CRM
- 29. Revenue
- 30. Payment Management • Manages all payments and payment reversals. – Payments can include cash related, automated payments, real-time credit card, gift cards, ACH and even lock box transactions. – Supports multiple credit cards and ACH providers at the same time, all configurable through the user interface. – Gift codes can be created to post as payments or adjustments. Revenue
- 31. Dunning Management • TBDunning, TBFraud and TBUsage make up revenue protection system. – Create business rules on customer's aging information, account data and current balances. – Trigger email reminders to customers. – Create letters for printing. – Perform automatic provisioning (i.e. suspend services) – Change account status to collections. – Write-off accounts. Revenue
- 32. Real-time Fraud Screening • TBFraud along with TBDunning and TBUsage make up TimelyBill's revenue protection system. – Configure business rules to related credit card activity, calling volume and customer credit limits. – Configure what actions to trigger when a suspected fraud transaction is encountered. – Actions can process payments, suspend services, restrict web access and send emails. Revenue
- 33. Real-time Usage Monitoring • TBUsage along with TBDunning and TBFraud make up TimelyBill's revenue protection system. – Monitor the usage of your customers. – Detect any unusual volumes prior to the customer billing cycle. Revenue
- 34. Financial
- 35. General Ledger • Creates electronic double entry ledger records for every financial transaction. • Export to external financial/accounting systems or as an additional source of audit data. • All transaction data is created automatically when a financial transaction occurs. Financial
- 36. Partner/Distributor and Commissions • Manages partners, distributors or agents and their commissioning plans. – Create a hierarchy of partners, associate commissions, residuals and charge-backs. – Recover commissions and/or residuals when services are terminated. – “Re-brand” bulk services when partner organizations are sold to another partner or merged to a new entity. – Relate partner accounts to customer accounts and navigate between. Financial
- 37. Tax Integration/Management • Allows you to configure your tax strategy: – Full control over your tax rules (from the GUI). – Manage your tax data. – Real-time interaction with many of the third-party tax providers. • If you choose to manage your own taxes you can easily add new tax records and surcharges simply through the user interface. • Simplified method of placing upcoming tax changes in place to automatically take effect on a specific date. Financial
- 38. Reporting • Built using SAP Crystal Reports engine on the .NET platform to provide “canned” and custom reports. • Easy to use interface. • New reports can be added at any time by simply uploading them. • Automatically make the report available and dynamically present the report parameters. • Schedule the delivery of reports by email with pre-defined criteria. Financial
- 39. Provisioning
- 40. Automated Provisioning • Provides “true” flow-through provisioning to most hardware you may implement without the need for a large number of pre-built device interfaces. – Provision devices through SQL, Telnet, LDAP, HTTP, FTP, Terminal Emulation (TL1 type interfaces), email, command line programs and EDI to ILEC's via a third party provider. – Build provisioning “plans” to execute up to ten different provision methods per configuration (i.e., activate, suspend, resume and de-provision, etc.). Provisioning
- 41. E911, CNAM and LIDB Management • Allows users to manage: – E911, CNAM, LIDB. • New orders and changes can also initiate an automatic record export to an external file for delivery to 3rd-party providers. • Bandwidth integration for real-time updates. Provisioning
- 42. NANPA, Toll Free # Management • Allows you to pre-load and manage your number inventories. • Users can search for vanity numbers by digits and letters. • Numbers can be automatically recycled. • Bandwidth integration supports real-time number orders. Provisioning
- 43. Binary File Management • Allows mediation of switch files without having to license a third party mediation engine. Provisioning
- 44. Support
- 45. Customer / Partner Portals • Self-care portals can work as a stand-alone websites. – Rapid turn up of all portal options. – Allow or restrict access via users permissions. – Process real time payments. – View/modify customer information. – Access call detail in near real-time. Support
- 46. Trouble Management • Enables trouble management and ticketing functions. • Allow you to configure ticket settings for specific actions: – Create tickets based on provisioning events – Send email notifications to the worker or department. Support
- 47. Trouble Management (Continued) • Link tickets together to manage “global” tickets for wide spread troubles. • Send email or telephonic replies to customers upon ticket close. • Your customers can initiate tickets via email or web portal interface. Support
- 48. Messaging Interface • Used for efficient and reliable customer messaging. • Send emails to individual customers and/or bulk customer lists. – Test and send ad-hoc emails: • Maintenance notifications, new product announcements. Support
- 49. Messaging Interface (Continued) • Customers can receive emails driven by: – Account creation, order placement, shipments, invoice generation, past due balances, and more! • All email templates can be designed by your organization. – Consumes either text based or HTML templates. – Personalize with system variables. Support
- 50. TimelyBill® Operations Support System For a Demonstration, Please Visit: TimelyBill.com