P761 Public Web
- 1. LEADERSHIP LEADERSHIP IN TIMES OF CHANGE: Using Communication and Creativity to Engage High-Performing Teams IN TIMES OF CHANGE Using Communication and Creativity March 29–31, 2010 to Engage High Performing Teams Arlington, VA COURSE ONE: COURSE TWO: COURSE THREE: Refining Interpersonal Communication Engaging Employees for Greater Using Innovation and Creativity to Drive for Management Excellence Workforce Capacity and Success Organizational Performance • Communicate effectively using • Commit your staff to your • Foster a creative environment simple, concise, direct language organization’s mission • Encourage trust and free-flow and vision • Utilize active listening to anticipate of ideas and avoid misunderstanding • Foster a collaborative culture • Differentiate between strategic and • Determine differences in • Invest in your organization’s most tactical thinking communication styles and behaviors important resource — people Utilize Innovation for Organizational Success Earn up to 18 CPE credits 1 www.PerformanceInstitute.org/Leadership www.PerformanceInstitute.org/Leadership
- 2. THE PERFORMANCE INSTITUTE’S STATEMENT ON LEADERSHIP EXECUTIVE CORE High-performance exists at the intersection of leadership, QUALIFICATIONS communication, management and results. For an organization to achieve its goals, leaders must motivate, inspire and harness the talents of its most valuable resource— 1. Leading Change: This core qualification involves the ability to bring about people. There are innate and intangible qualities that strategic change, both within and outside define leadership, but to achieve excellence, a leader must the organization, to meet organizational goals. Inherent to this ECQ is the ability constantly develop and evolve. The path to excellence to establish an organizational vision challenges an individual to develop new skills and methods to and to implement it in a continuously inspire a diverse and ever-changing workforce. changing environment. 2. Leading People: This core qualification Leadership involves the ability to lead people toward meeting the organization’s vision, mission, and goals. Inherent to this ECQ is the ability to provide an inclusive HIGH workplace that fosters the development Management Communication of others, facilitates cooperation and PERFORMANCE teamwork, and supports constructive resolution of conflicts. 3. Results Driven: This core qualification Results involves the ability to meet organizational goals and customer expectations. Inherent A 21st century leader must utilize innovation for to this ECQ is the ability to make decisions organizational success. that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. 4. Business Acumen: This core qualification One-third of the current involves the ability to manage human, financial, and information resources 1.9 million-member federal strategically. civilian workforce is 5. Building Coalitions and Communication: eligible to retire within five This core qualification involves the ability to build coalitions internally and with years, leaving an immense other Federal agencies, State and local governments, nonprofit and private sector leadership gap organizations, foreign governments, or international organizations to achieve common goals. 2 www.PerformanceInstitute.org/Leadership
- 3. Monday, March 29, 2010 COURSE ONE: Refining Interpersonal Communication for Management Excellence LEADERSHIP IN TIMES OF CHANGE: Using Communication and Creativity to Engage High-Performing Teams 8:30 1:00 Registration and Continental Breakfast Gain Skills to Manage Employee Conflict and Foster Inter-Team Communication 9:00 • Learn how to work with difficult people Communicate a Clear Leadership Vision • Develop alternative ways of managing conflict • Communicate your ideas in a clear and • Identify areas of agreement and address underlying concise manner issues and concerns • Build trust through transparency • Gain buy-in for team initiatives Discover Common Disconnects between Leaders and Employees Align Goals Throughout the Organization • Clearly demonstrate your commitment to your staff to Drive Performance • Communicate new initiatives while addressing • Establish an effective goal setting process employee needs • Boost employee cooperation with shared goals • Delegate decision making to employees to gain buy-in • Align goals, strategy and performance 4:00 Day One Adjourns Learn to Listen and Provide Feedback to Your Staff • Become an active listener • Reflect on what is being said and learn to ask important questions • Be candid, open and honest in your responses TOP FIVE REASONS TO ATTEND: 12:00 Lunch Break 1. Commit your staff to your organization’s mission and vision 2. Inspire those you lead 3. Foster a creative environment where new ideas can thrive 4. Develop the next generation of leaders 5. Engage your employees to achieve organizational performance 3 www.PerformanceInstitute.org/Leadership
- 4. Tuesday, March 30, 2010 COURSE TWO: Engaging Employees for Greater Workforce Capacity and Success LEADERSHIP IN TIMES OF CHANGE: Using Communication and Creativity to Engage High-Performing Teams 8:30 1:00 Continental Breakfast Examine Best Practices, Tools and Action Plans in Employee Engagement 9:00 • Discover what works for organizations with high employee engagement Create a Vision for Your Team • Gain employee buy-in for your organization’s mission • Enhance collaboration, innovation and knowledge transfer • Increase collaboration by enabling employees to form more effective teams • Gain tools to engage your current workforce • Articulate the vision and drive it to completion Lead During Times of Change • Evaluate risk and assess the critical elements of change Discover the True Cost of Employee Disengagement • Create clearly defined end outcomes and develop strategies to meet your change management initiative • Reduce turnover by identifying the causes of employee dissatisfaction • Develop an effective communications strategy to lead change • Discover what employee disengagement will cost your organization per year • Realize that employee disengagement will inhibit 4:00 your recruitment and hiring efforts Day Two Adjourns Understand what Drives Employee Engagement • Understand employee goals to increase job satisfaction and retention • Discover why initiatives have and haven’t worked WHO in the past SHOULD ATTEND: • Understand the causes of employee motivation and procrastination • All C-Level Executives • Presidents 12:00 Lunch Break • Vice Presidents • Directors • Managers 4 www.PerformanceInstitute.org/Leadership
- 5. Wednesday, March 31, 2010 COURSE THREE: Using Innovation and Creativity to Drive Organizational Performance LEADERSHIP IN TIMES OF CHANGE: Using Communication and Creativity to Engage High-Performing Teams 8:30 12:00 Continental Breakfast Lunch Break 9:00 1:00 Facilitate Brainstorming Sessions that Work Foster a Creative Culture within Your Team • Foster a safe environment for participation and Overcome Barriers to Innovation • Create an atmosphere where an idea is owned by • Encourage your team to think in new ways and break the entire team out of the old mold • Use brainstorming to combine and extend ideas • Encourage ideas to flow freely • Understand that innovation is necessary in overcoming budgetary challenges Test Ideas on a Small Scale to Gain Support • Test new ideas to minimize wasting time and money Examine the Best Innovators and What They Do • Gain the ability to learn from ideas that work and those that don’t • Discover leading best practices in organizational innovation • Implement the idea after considering all possible ways of achieving the change • Learn how innovation helps organizations overcome challenges • Adapt best practices to your organization Accomplish More with Fewer Resources • Focus your resources on the most critical initiatives 4:00 and programs Day Three Adjourns • Prioritize workloads to increase staff productivity • Use technology to manage your priorities 5 www.PerformanceInstitute.org/Leadership
- 6. Certification LEADERSHIP IN TIMES OF CHANGE: Using Communication and Creativity to Engage High-Performing Teams BECOME A CERTIFIED GOVERNMENT PERFORMANCE MANAGER To ensure professional success, you must continually expand your skills TRAINER BIOGRAPHY and education. The bar has been raised in government agencies and organizations, and managers want to hire, promote and work with the most skilled individuals possible. Jean Nitchals Sr. Leadership Development Consultant To address this need, The Institute offers a Certificate in Government Monarch Leadership Performance Management. Attend the three “core” courses and an additional three “elective” courses based on the topics that meet your Jean brings to Monarch an extensive agency’s unique needs. The skills you acquire will then be used to complete a “capstone project” on a particular issue that you and our background in project management and team department are facing, which will then be evaluated by an expert member building. Through her experiences at various of our staff. organizations, including Best Buy, she has partnered with and developed teams from BENEFITS OF CERTIFICATION a Strengths Based foundation to execute on technology and project change implementations. Advance Your Career While at Best Buy, she was an active participant Education and professional certification are becoming necessary for in the Women’s Leadership Forum and a promotion and requirements for coveted positions. In the Certified developer of their Omega an initiative to create Government Performance Manager program, you will acquire the skills leadership opportunities and experiences for and tools to make you the lead performance management resource for women internally and externally to Best Buy. your organization. Meet New Certification Requirements She also founded a women’s organization, To hold a position as a performance manager in government you must Network Buzz, to bring women leaders in the demonstrate compliance with new skills sets required by OMB and Twin Cities together to create better connections Congress. Receiving your certificate is one key way to demonstrate and expand their leadership and networking your skills. abilities. From her work with Network Buzz, she has facilitated various workshops, and Customize a Program to Fit Your Needs presentations around Strengths, Personal Working with Institute training managers, you can select courses that will Branding , Career Development and has been a have direct application and impact to your work. recurring participant in panel discussions for the College of Liberal Arts at the University of MN. For more information about certification, please contact Melvin Hall at 202-739-9630 or email him at Melvin.Hall@PerformanceInstitute.org In her spare time Jean participates in a variety of sports including duathlons, triathlons, tennis and volleyball. In 2009 she represented the USA in the 2009 Duathlon World Championships in Rimin, Italy. She also participates in local 5K9 races with her Golden Retriever, Bailey. Jean enjoys training various individuals to meet their own personal goals through fitness and associates these wins to wins in personal and professional development and success. 6 www.PerformanceInstitute.org/Leadership
- 7. In-House Training LEADERSHIP IN TIMES OF CHANGE: Using Communication and Creativity to Engage High-Performing Teams One of the more popular vehicles for accessing the Institute’s educational offerings is the delivery of on-site trainings and management facilitations. Bringing a training or facilitation in-house gives you the opportunity to customize a program that addresses your exact challenges and provides a more personal learning experience, while SPONSORSHIP virtually eliminating travel expenses. Whether you require training for your department or for an organization-wide initiative, the advanced learning methods employed by OPPORTUNITIES The Performance Institute will create an intimate training atmosphere that maximizes knowledge transfer to enhance the talent within your organization. As a conference and training provider, The CUSTOMIZATION Performance Institute is an We realize that not all obstacles can be overcome by applying an “off-the-shelf” solution. While many training providers will offer you some variation of their standard training, expert in bringing together The Performance Institute’s subject matter experts will work with you and your team to leaders to share and examine your programs and determine your exact areas of need. The identification of discuss best practices and real life examples will create a learning atmosphere that resonates with participants while at the same time providing immediate return on your training investment. Using innovations. We connect interactive exercises that employ actual projects or scenarios from your organization, decision-makers with instructors can address specific challenges and align the curriculum of each session to respected solution providers. your objectives. While the majority of on-site trainings are focused on smaller groups, the Institute also has the ability to accommodate organization-wide training initiatives. Utilizing multiple instructors, the Institute has the capacity to deliver courses to groups of The Institute offers four up to 300 participants per day. different pre-designed sponsorship packages: AREAS OF EXPERTISE On-site delivery of single courses, certification programs and entire packages of • Event Co-Sponsor specialized courses are available in the following areas: • Session Sponsor • Strategic Planning • Performance-Based Contracting • Luncheon Sponsor • Performance Measurement • Performance Reporting • Project Management • Program Evaluation • Exhibit Booth Sponsor • Lean Six Sigma • Administrative Management • Workforce Management • Leadership and Change For more information on • Performance-Based Budgeting sponsorships or to get started, contact Meredith Mason at For more information about in-house training options available to you, please contact 202-739-9707 or Blake Zach at 202-739-9548 or email him at Blake.Zach@PerformanceInstitute.org. Meredith.Mason@ PerformanceInstitute.org 7 www.PerformanceInstitute.org/Leadership
- 8. Logistics LEADERSHIP IN TIMES OF CHANGE: Using Communication and Creativity to Engage High-Performing Teams VENUE & HOTEL CPE CREDITS Leadership in Times of Change: Using Communication and Creativity to Delivery Method: Group-live Program Level: Basic Engage High-Performing Teams will be held at The Performance Institute Prerequisites: None Advanced Preparation: None Training Center in Arlington, VA, just one block east of the Courthouse CPE Credits: 6 credits per day Metro stop on the Orange Line. A public parking garage is located just inside of the building for $10/day. The Performance Institute (PI) is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. The Performance Institute Training Center State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. 1515 North Courthouse Rd., Suite 600 Complaints regarding sponsors may be addressed to the National Registry of CPE Sponsors, 150 Arlington, VA 22201 Fourth Avenue North, Nashville, TN 37219-2417. Website: www.nasba.org. 877-992-9521 Quality Assurance The Performance Institute strives to provide you with the most productive and effective A limited number of rooms have been reserved at the Arlington Rosslyn educational experience possible. If after completing the course you feel there is some Courtyard by Marriott at the prevailing rate of $226 until October 15. way we can improve, please write your comments on the evaluation form provided This rate is based on the Government Per Diem and is subject to change. upon your arrival. Should you feel dissatisfied with your learning experience and wish Please call the hotel directly and reference code “Building the 21st to request a credit or refund, please submit it in writing no later than 10 business days Century Leader” when making reservations to get the discounted rate. after the end of the training to: The hotel is conveniently located three blocks from the Rosslyn Metro Corporate Headquarters station. Please ask the hotel about a complimentary shuttle that is also The Performance Institute available for your convenience. 805 15th Street, NW, 3rd Floor Washington, DC 20005 Arlington Rosslyn Courtyard by Marriott 1533 Clarendon Blvd. Note: As speakers are confirmed six months before the event, some speaker changes or topic changes may occur in the program. The Performance Institute is not Arlington, VA 22209 responsible for speaker changes, but will work to ensure a comparable speaker is 703-528-2222 | www.CourtyardArlingtonRosslyn.com located to participate in the program. If for any reason The Performance Institute decides to cancel this conference, The TUITION Performance Institute accepts no responsibility for covering airfare, hotel or other costs incurred by registrants, including delegates, sponsors and guests. The tuition rate for Leadership in Times of Change: Using Communication and Creativity to Engage High Performing Teams is as follows: Discounts • All ‘Early Bird’ Discounts must require payment at time of registration and before the Offerings Regular Rate cut-off date in order to receive any discount. • Any discounts offered whether by The Performance Institute (including team Individual Course $439.00 discounts) must also require payment at the time of registration. • All discount offers cannot be combined with any other offer. The Whole Week $1199.00 • Discounts cannot be applied retroactively GROUP DISCOUNTS For more information on group discounts for Leadership in Times of Change: Using Communication and Creativity to Engage High-Performing Teams, please contact David Yerks at 858-866-9381 or email him at David.Yerks@ PerformanceInstitute.org “The instructor was very knowledgeable and explained information well.” Stephanie Brown-Houston, NASA Glen Research Center 8 www.PerformanceInstitute.org/Leadership
- 9. Registration LEADERSHIP IN TIMES OF CHANGE: Using Communication and Creativity to Engage High-Performing Teams Visit Fax this form to Call www.PerformanceInstitute.org/Leadership 866-234-0680 877-992-9521 Registration Form Yes! Register me for the whole week of Leadership in Times of Change: Using Communication and Creativity to Engage High Performing Teams Register me for the following course(s) only: Course One Course Two Course Three Please call me. I am interested in a special group discount for my team Delegate Information Name Title Organization Dept. Address City State Zip Telephone Fax Email Payment Information Check Purchase Order/Training Form Credit Card Credit Card Number Expiration Date Verification no. Name on Card Billing Address Please make checks payable to: The Performance Institute CANCELLATION POLICY: The Performance Institute will provide a full refund less a $399 administration fee for cancellations requested four weeks prior to the event start date unless cancellation occurs within two weeks prior to the event start date. If a cancellation is requested less than two weeks prior to the event start date, no refund will be issued. Registrants who fail to attend and do not cancel prior to the event will be charged the entire registration fee. All cancellations must be requested through the cancellation link found in your attendance confirmation email. Please note that cancellation is not final until you receive a cancellation confirmation email. I have read and accepted the Cancellation Policy above. ACKNOWLEDGED AND AGREED By: ______________________________________________________________________________________________ Date: ________________________________________ Priority Code: P761-WEB
- 10. About The Performance Institute Called “the leading think tank in performance measurement for government” on OMB’s ExpectMore.gov, The Performance Institute has been a leader in Performance Management training and policy since the 2000 administration transition. As part of the Government Performance Coalition, a group of good government organizations, the Institute worked in 2000 to deliver recommendations to the then new administration on what would become the President’s Management Agenda. In 2009, the Institute is leading Innovations in Government: From Transition to Transformation, or InnoGOV.org, a collection of forums, research and recommendations to bring insight and transformation to the federal government. The goal of InnoGOV.org is to centralize the importance of performance, accountability and transparency in government and to disseminate the leading best practices to government managers. The Performance Institute has published several research reports regarding performance management initiatives and trains over 10,000 government managers per year on performance- based topics. Dedicated to improving citizen services and taxpayer transparency, the Institute uses a best-practices foundation to deliver the most effective and tested methodologies for improving performance. Performance Institute Corporate Headquarters 805 15th Street, NW, 3rd Floor Washington, DC 20005 Ph: 877-992-9522 Fax: 866-234-0680 www.PerformanceInstitute.org