PDT Booklet
- 1. PANDA ACADEMY Training Programs Booklet Developing Future Leaders ah – 02 6916644 Ext. 279 Riyadh – 01 2298255 EXT: 1140 Dammam – 03 8686700 Ext. 247 Qassim – 03 69 4242 Ext. 200
- 2. Introduction People Development & Panda Competencies: Training Our curriculum for leadership & management is based on Panda behavioral In line with Panda business philosophy, we believe that our growth and competency framework. The competencies are; expansion of the business relies heavily on attracting, retaining and • Customer focus developing the right people to make Panda leading food retailer in the region. • Gets results • Lives the values In People Development & Training, we foresee people development as the • Communicates with impact biggest factor in creating competitive advantage for Panda in the future. • Develop self/others We pride ourselves on being creative and effective at developing people, • Work successfully with teams and to help them deliver results effectively. The solutions we offer under • Deals with change effectively our people development portfolios are designed to improve the competency and motivation of our staff. Our programs help to improve the • Makes good decisions standards of quality and service of our workforce, and keep us ahead of our There are also programs delivered to address functional competency, and it is competitors. based on unique needs of each department in Panda. We are glad to work with everyone to build a better Panda, and will continue to contribute towards the achievement of Panda vision and missions. Learning Methodology Various learning methodologies are used to cater different needs of learners, as well as to improve the learning effectiveness. Among the methods are; • Lecture • E-learning • Books • Case study • Role play • Action Learning • Special assignment • Site visit
- 3. Assessments PDT Framework – Support Office Assessments Various assessments are used to measure the competency level of Work Level Program Assessment Tools the candidates prior, during and after the program. The assessments used will be based on the program and the work level Level 6 – Level 7 • Executive 360 Feedback of participants. The assessments are; Senior & Business Development Strength finder 2.0 Program Leadership Team Strengths based Leadership • Learning Readiness Big Five (Optional) • Critical Reasoning Test Battery (CRTB) DISC (Optional) • Occupational Personality Questionnaire (OPQ) Level 4 – Level 5 Middle Manager 360 Feedback • 360 feedback Development OPQ • Functional competency questionnaire Program Functional Questionnaires • Improvement report (Support Office) • Learning journal • Oral presentation Level 3 Manager 360 Feedback • Theoretical Assessment Manager Development CRTB Program Functional Questionnaires • Practical Assessment (Support Office) PDT Framework – Operations Work Level Program Assessment Tools Level 4 – Level 5 Diploma in Retail 360 Feedback Middle Managers Management (DRM) OPQ Functional Questionnaires Level 3 Certificate in Retail 360 Feedback Managers Management (CRM) OPQ Functional Questionnaires Level 1 – Level 2 Certificate in Retail Functional Questionnaires Associates Operation (CRO)
- 4. Panda Academy Programs Our Internal Training & Development Programs There are five core programs to address Panda business needs; Operation 1) Certificate in Retail Operation (CRO) 2) Certificate in Retail Management (CRM) 3) Diploma in Retail Management (DRM) Support Office 1) Manager Development Program – Support Office (MDP-Support Office) 2) Middle Manager Development Program – Support Office (MMDP- Support Office) For our CRM, DRM, Manager and Middle Manager Development Program, we partnered with The Institute of Leadership & Management (ILM), United Kingdom to ensure each participant will get the best learning experience and contents that meet the international standards
- 5. Certificate In Retail Operation Certificate in Retail Operation It is an on-the-job training program to equip potential associates in functional skills related to the section in operations. During the training, participants will be exposed and trained in the critical areas according to the section’s requirements. The program is suitable for associates in the operations who seek to develop their functional and supervisory skills. There are fourteen (14) areas the associates can choose from to develop their knowledge, skills and abilities. 1. Bakery 2. Fast Moving Consumer Goods (FMCG) 3. Produce 4. Fishery 5. Dairy & Frozen 6. Deli 7. Meat 8. 9. Hot Food General Merchandise Program Outline 10. Electronics 11. Textile Module No. of Days Venue 12. Head Cashier Introduction & Customer Service 1 day Academy 13. Security Training 14. Receiving On-the-Job Training 36 days Store • Preparation • Merchandising • Food & workplace safety • Stock management • Supervisory skills Assessment & Evaluation 4 days Store & Academy Weekly Day Off 6 days Total 47 days
- 6. Certificate In Retail Management Certificate in Retail Management Program Outline Program No. of Hours In this program, participants will be exposed to basic management concept and skills. The objective of the program is to develop potential employees and Role of the Manager 8 hours existing junior managers to be an efficient and effective first-line manager to How to Build a Team & Team Briefing 6 hours manage the people and tasks. Coaching Skills 8 hours The program is suitable for the first-time managers who are new to management. The program approach is a mixture of classroom and work-based Dealing with Conflict 5 hours assignments, where participants are required to complete specific work-related Quality Customer Service 8 hours tasks. Food Safety & Hygiene 6 hours Loss Prevention 5 hours Total Guided Learning Hours 46 hours
- 7. Certificate in Retail Program Syllabus Management Role of Manager Team Building & Team Briefing Dealing with Conflicts Loss Prevention • How the manager’s job is different • What is a team and why we need them • About conflict… • Different management styles • Stages of team growth • What is stock loss? • How it start • Supporting and challenging your people • Leading a team • Stock loss problem • Sings that conflict is present • Communication • Team fitness! • Internal theft • Is conflict always bad • Understanding employee behavior • What breaks down teamwork? • External theft • How to avoid it • How to motivate your associate • Team briefing • • Administration Resolving conflict • Action planning 8 hours 6 hours 5 hours 5 hours Coaching Skills Food Safety & Hygiene Quality Customer Service • What is coaching • Hand washing • • Basic of quality customer service Different types of coaching • Cut and abrasions & boils and septic cuts • • Scale of customer satisfaction Performance coaching • Use of tobacco & smoking • Developmental coaching • Principles of quality service • Protective clothing Total Hours • • Customer Perception Corrective coaching • Report illness • • Product Knowledge Taking disciplinary action • Food handlers common practices • Questioning and listening for coaching • Prevention of food poisoning 46 Hours 8 hours 8 hours 6 hours 1
- 8. Diploma In Retail Management Program Outline Diploma in Retail Management Course Code Module Hours A leadership development program designed for potential managers in HRM101 Leadership in Retail 24 hours operations who will be taking bigger role in managing retail operations and business. HRM102 Human Resource Management 24 hours In this program, the participants will undergo a 1 year program that will expose CM101 Customer Management 24 hours them to various aspects of retail business. The program approach is a mixture of classroom and work-based assignments, where participants are required to RO101 Managing Retail Operations 24 hours complete specific work-related tasks. FM101 Retail Financial Management 16 hours RTM101 Retail Merchandising 16 hours RM101 Retail Marketing 16 hours SCM101 Supply Chain Management 16 hours RKM101 Risk Management 16 hours Total Guided Learning Hours 176 hours
- 9. Diploma In Retail Program Syllabus Management Leadership in Retail Human Resource Management • Adult learning principles • Creating a motivating workplace • Balance & personal development • HRM for line manager • Building an effective team & team briefing • Employee discipline • Effective leadership & management style • Building your people in operations • Managing change in changing time • Workplace coaching • Valuing diversity in the workplace 24 hours 24 hours Customer Management • Understanding our customers Retail Marketing Retail Merchandising • Customer service basics • Managing perceptions • Introduction to retail marketing • Introduction to retail merchandising • Dealing with difficult customers • Place & products in retail marketing • Visual merchandising effectively • Price & promotions in retail • Display for FMCG • Managing complaints effectively • People & presentation in retail marketing • Display for Electronics, GM & Textile • Service strategy & standards in managing • Display for Fresh Food customers 24 hours 16 hours 16 hours
- 10. Diploma In Retail Program Syllabus Management Retail Finance Management Risk Management Managing Retail Operations • Principle of Financial Management • Introduction to risk & risk Management • Understanding retail business • Profit & Loss Statement • Risk assessment • Competitive strategies in retail • Receiving and stock management • • Balance Sheet Financial Appraisal • Security in retail Total Hours • Loss prevention • Managing panda store I. Budget preparation & Control • Creating a safe & healthy working • Food safety & hygiene in the store II. Inventory management III. Investment Decisions environment 176 Hours 24 hours 16 hours 16 hours Supply Chain Management • Introduction to supply chain management • Sales forecast & budgeting • Purchasing management • Logistics & transportation in supply chain • Warehouse operations 16 hours
- 11. MDP Support Office Manager Development Program (MDP) - Support Office Program Outline MDP program is a development program designed to prepare the potential Program No. of Hours employees to take a new role in management. The program approach is a mixture classroom and work-based assignments, where participants are Role of the Manager 8 hours required to complete specific work-related tasks. How to Build a Team & Team Briefing 6 hours Program objectives are as follows; Coaching Skills 8 hours 1. To develop potential employees in basic management knowledge and skills Dealing with Conflict 5 hours in order to prepare them for the managerial roles. 2. To develop existing employees and managers to be competent and skillful Delivering Quality Customer Service 8 hours in managing the tasks and people. Time Management 5 hours Total Guided Learning Hours 40 hours
- 12. MDP Support Program Syllabus Office Role of Manager Team Building & Team Briefing Dealing with Conflicts Time Management • How the manager’s job is different • What is a team and why we need them • Facts about time • About conflict… • Different management styles • Stages of team growth • The list of things to do • How it start • Supporting and challenging your people • Leading a team • The effectiveness of time • Signs that conflict is present • Communication • Team Fitness! • Value of time • Is conflict always bad • Understanding employee behavior • What breaks down teamwork? • Time auditing • How to avoid it • How to motivate your associate • Team briefing • Resolving conflict • Action planning 8 hours 6 hours 5 hours 5 hours Coaching Skills Quality Customer Service • What is coaching • Different types of coaching • Basic of quality customer service • Performance coaching • Scale of customer satisfaction • Developmental coaching • Principles of quality service Total Hours • Corrective coaching • Customer perception • Taking disciplinary action • Product knowledge • Questioning and listening for coaching 40 Hours 8 hours 8 hours 1
- 13. MMDP Support Office Middle Manager Development Program – Support Program Outline Office Course Module Hours In this program, participants will be exposed to advance management and Code leadership skills. The program was designed based on Panda Behavioral CPM201 Success Begins With Me 12 hours Framework. The objective of the program is to develop potential employees and existing managers to be an effective leader and manager. CPM202 Effective Leader and Manager 12 hours The program is suitable for the middle-managers who are managing a unit with a HRM201 HRM for Line Manager 8 hours team of employees reporting to them. The program approach is a mixture of classroom and work-based assignments, where participants are required to WPC Winning Workplace Communication 8 hours complete specific work-related tasks. WCS201 Workplace Customer Service 8 hours Total Guided Learning Hours 48 hours
- 14. MMDP Support Program Syllabus Office Success Begins With Me Effective Leader & Manager HRM for Line Manager • Introduction to HRM • Adult learning principles • Effective leadership & management style • Developing your team • Work life balance & personal • Leading for change • Performance management development • Valuing diversity in the workplace • Employee discipline • Building & motivating team 12 hours 12 hours 8 hours Winning Workplace Workplace Customer Service Communication • Customer service basics • The art of listening • Presentation skills • Managing perceptions Total Hours • Moving forward & action plan • Business English & writing 48 Hours 8 hours 8 hours 1
- 15. Enrollment PDT Short Learning Sessions Enrollment Process Process “Sharpen the saw” is one of the principles in “Seven Habits of Highly Effective People” book by Stephen Covey. PDT is applying the concept by having short learning Employee & Line Manager PDT sessions. The objective of the sessions is to address and refresh the employees on important topics like; Program PDT to register Identified employee • Workplace Etiquette • Healthy Diet & Lifestyle • Stress Management Fill-up Email • Category Management training Confirmation • Financial Management enrollment • IT & workplace efficiency form Approval End The list will not stop and we will continue to find topics that will add value to from line everyone in their professional or personal life. PDT runs the session at least once a manager month and all employees are invited to participate in the program. Approve Panda Ladies Development Program No d? Yes Panda believes in equal opportunity for everyone to be developed, and this includes our female employees. The aimed of the program is to facilitate greater involvement of our female employees in the business. This can be done by providing the access for them to learn the best practices in work efficiency, team working and managing the people. The program consists of below modules; • Success Begins With Me • Time Management • Workplace Etiquette • Dealing with Conflicts • Team Building • Quality Customer Service PDT runs the program on weekly basis by having 4 hours instructor-led training session, with one week break in between the module.
- 16. Grow your Career with Panda Grow your Career with Panda Store Manager Diploma in Retail Management Senior Section Manager & • 176 hours of classroom & Department Head action learning Diploma in Retail • Develop the management Management & leadership skills & • 176 hours of classroom & competency Supervisor & Section action learning Manager • Develop the management Certificate in Retail & leadership skills & Management competency • 55 days of classroom & practical learning Associate • Exposure to Certificate in Retail managerial skills & Operations competency • 47 days on-the-job training • To master the job & the tasks Functional Assessment Functional Assessment Functional Assessment, & 360˚ Feedback 360˚ Feedback, CRTB & OPQ