Pega systems vs siebel CRM capabilities - A first look
- 1. EAGLE CREEK SOFTWARE SERVICES 04/15/2016 Prepared by: Anjan Sarma DOCUMENT TITLE: Comparison of PEGA systems CRM Vs traditional CRM (Siebel and Salesforce) PEGA system (key points): a. Easy and fast to create application and very fast to modify application with changing requirement. b. Intuitive designer studio tools to capture business objectives. c. Automatic generation of application code - no need for programming. d. Industry-specific solution frameworks such as those for banking BPM and Insurance to accelerate development and deployment. e. Provides work flow control. Standards-based user interfaces. f. Enterprise-level scalability - Reduces operational and maintenance costs. g. Provides performance measurement - (EPM matrices). h. Helps in decision making - notice where delays may occur, at which stage a transaction is stuck. i. Has add-on CRM functionality to Sales, Marketing and Services. Here below is a table with comparative descriptions of different system attributes of PEGA system Vs Siebel and Salesforce: System Attributes PEGA Siebel Salesforce Product focus areas Primarily BPM and Case management. CRM add-on modules CRM CRM Modules Case management, Field service, Marketing, Sales Opportunities, Quotes and Order Management, Sales, Field service, Service request etc. Opportunity, Quotes, Orders, sales, Service etc. Hosting space On-premises , Cloud On-premises Cloud Only
- 2. EAGLE CREEK SOFTWARE SERVICES 04/15/2016 Prepared by: Anjan Sarma Programming knowledge Not required Required Required Programming language Java, JSP (Required only for advance configuration) eScript, VBScript, Oracle, SQL APEX, SOQL Level of efforts of configuration Low to Medium Medium to High Medium Application development cycle time Fast Slow Medium Speed of deployment Fast Medium to Slow Medium Learning curve for new entrant Fast Slow Fast Application deployment wizard Included Included Included Server architecture 3 Tier – DB, Application Server, User client Multi-tier – DB, App server, UI layer, web server, proxies and web templates. Object Layer, DB Layer - (Hidden inside cloud) Portability between On- premises and Cloud Portable easily NA NA Database knowledge Not required SQL needed NA Application deployment time Fast Slow and long process Fast
- 3. EAGLE CREEK SOFTWARE SERVICES 04/15/2016 Prepared by: Anjan Sarma Application configuration tool Designer Studio Siebel Tools Force.com IDE Configurable items Process flows, Database elements, Integration module. Tables, BCs, applets, view, screens, web templates, workflows , Task UIs, Assignment Manager etc. Views, screens, DB fields, Triggers, Workflows etc. Data Integration with outside world Configurable integration module Via web-services, HTTPs, Integration Objects. Views, screens, DB fields, Triggers, Workflows etc. SDLC Model (best fit) Agile model Water-fall, Iterative Iterative, Agile