Performance Management And Appraisal

Performance Management and Appraisal
PERFORMANCE MANAGEMENT AND APPRAISAL
A PROJECT REPORT
Submitted by in partial fulfillment o f the requirement for the award of the degree
Of
MBA
IN
HUMAN RESOURECE MANAGEMENT
INDEX
SR.NO TOPIC PAGE NO
1. INTRODUCTION 2. PERFORMANCE MANAGEMENT 3. PROCESS OF PERFORMANCE
MANAGEMENT
4.
PERFORMANCE APPRAISAL
5. COMPANY PROFILE–
KMC CONSTRUCTION LTD. 6. CONCLUSION
Chapter 1
INTRODUCTION TO PERFORMANCE MANAGEMENT AND APPRAISAL
Human Resource (or personnel) management, in the sense of getting things done through people, is an essential
part of every manager's responsibility, but many ... Show more content on Helpwriting.net ...
Performance Management
Performance management is an ongoing, continuous process of communicating and clarifying job responsibilities,
priorities and performance expectations in order to ensure mutual understanding between supervisor and
employee. It is a philosophy which values and encourages employee's development through a style of management
which provides frequent feedback and fosters teamwork. It emphasizes communication and focuses on adding
value to the organization by promoting improved job performance and encouraging skill development.
Performance Management involves clarifying the job duties, defining performance standards, and documenting,
evaluating and discussing performance with each employee.
Performance Management reminds us that being busy is not the same as producing results. It reminds us that
training, strong commitment and lots of hard works alone are not result. The major contribution of performance
management is its focus on achieving results useful products and services for customers inside and outside the
organization. Performance management redirects our efforts away from being busy towards effectiveness.

Recently organizations have been faced with challenges like never before. Increasing competition from business
across the world has meant that all businesses must be much more careful about the choice of strategies to remain
competitive. Everyone in the
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Supervision: Performance Management
1. The purpose of supervision Supervision is: "a process in which one worker is given the responsibility by the
organisation to work with another worker(s) in order to meet certain organisational, professional and personal
objectives" (Morrison, 2001). Professional supervision is a positive and enabling process that offers the
opportunity to bring employee and supervisor together to reflect on work practice. It is the process by which a
worker can review and evaluate their work through discussion, report and observation with another worker.
Supervision aims to identify solutions to problems, improve practice and increase understanding of professional
and clinical issues. "Supervision is a process in which one worker is given ... Show more content on
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Shohet (2003), developed a humanistic process model which springs from "ourselves as wounded helpers" (p7).
S.Page and V. Wosket describe a cyclical structure. F. Inskipp and B. Proctor (1993, 1995) developed an approach
based on the normative, formative and restorative elements of the relationship between supervisor and supervisee.
The Brief Therapy practice teaches a solution focused approach based on the work of Steve de Shazer and Insoo
Kim Berg which uses the concepts of respectful curiosity, the preferred future, recognition of strengths and
resources, and the use of scaling to assist the practitioner to progress. Impact of Legislation on professional
supervision Minimum standards are in place to ensure that supervision takes place within the Care industry both
regularly & effectively. In social care, the word supervision has more precise overtones than in its more general
usage. While general "supervision" is taken to mean the checking of a worker's output by another senior or
experienced worker, in social care the word is taken to mean the detailed checking of whether a worker's actions
are correct in terms of legality and the norms and culture of the employing service. Specifically, the Care
Standards state: * Standard 36 of the National Minimum Standards for England, in force up to April 2010: "36.1
The registered person ensures that the employment policies and procedures adopted by the home and its induction,
training and supervision

The Performance Management System : Chevron Phillips...
Performance Management System
Performance management systems are normally related to how organizations oversee and review the performance
standards of their respective employees, with the human resources departments playing an active role in reviewing
employee behavior and workloads (Lawler, 2003). Investing in such processes benefit organizations in that they
are able to achieve their objectives in an organized manner, aligning their output to their stated mission and vision
statements (Otley, 1999).
Chevron Phillips Chemical Company is a wholly–owned affiliate of the Arabian Chevron Phillips Petrochemical
Company Ltd. It has concluded a joint venture with the Saudi Industrial Investment Group (SIIG) in the industrial
city of Al–Jubail, located in the Eastern Province of Saudi Arabia. The union of S–Chem companies within Saudi
Arabia consists of Jubail Chevron Phillips Company (JCP), Saudi Polymers Company (SPCo) and Saudi Chevron
Phillips Company (SCP).
Saudi Chevron Phillips Company (SCP) initiated operations in December 1999 as the first ever private sector
investment initiative within the Saudi Arabian petrochemical industrial complex. A 50–50 joint venture between
the Arabian Chevron Phillips Petrochemical Company Ltd. and the Saudi Industrial Investment Group, the
enterprise manufactures benzene, cyclohexane and gasoline blend stocks. The Royal Commission of Jubail has
acknowledged the extent to which SCP is observant of environmental guidelines and the company has

1. There are many purposes of a Performance Management System and its relation to business objectives which
include:
(i) Strategic
(ii) Administrative
(iii) Informational
(iv) Developmental
(v) Organisational maintenance
(vi) Documentation
(i) Strategic purpose: linking individual goals with the organisations goals and communicating the most crucial
business strategic initiatives. This increases employee loyalty and retention, thereby improving the overall
performance of the organisation.
(ii) Administrative purpose: providing information for making decisions regarding: salary adjustments;
promotions; retention or termination; recognition of individual performance (Management Study Guide, 2013).
This provides information ... Show more content on Helpwriting.net ...
That is, positive reinforcement increases the likelihood of the behaviour being repeated and negative
reinforcement motivates behaviour by leading to the avoidance of the undesired behaviour. One such example of a
reinforcement theory is Herzberg's motivational–hygiene theory. "Herzberg 's findings revealed that certain
characteristics of a job are consistently related to job satisfaction, while different factors are associated with job
dissatisfaction" (Mindtools.com, 2013):
Motivation factors – have positive reinforcement.
Hygiene factors – that if not handled well have a negative effect – see below:
Image from www.provenmodels.com
Needs theories suggest that people have needs that are satisfied (or not) by working. Some theorists suggest that
individuals may have a preference towards particular needs, with the motivational impact varying from individual
to individual. Others suggest that the needs occur at different levels and individuals move through these levels as
lower–order needs are satisfied. An example of a needs based theory is Maslow's "hierarchy of needs" – see
diagram below:
Image from www.simplypsychology.org
The theory acknowledges that people don't necessarily move in a continuous direction through the different levels
of need, and may also be at different places in different aspects of their lives – at work and in their personal life.
Cognitive theories recognise individuals as

Management and Performance
BSBMGT502B
Activity 1–16 :
1.1 Why is it necessary to consult relevant groups and individuals about the work to be allocated and the resources
they will need?
It is always advisable to consult with individuals and groups about work allocations to determine what needs to be
done and who has the necessary skill and experience to carry out work tasks.
The people who need to use the resources should be consulted to find out what they need and when it will be
needed. In this way budgets and resource plans can be made to accommodate these needs.
Consultation involves employees and gives value and importnace to their ideas and Inputs by: a) making them feel
valued b) encouraging ownership of improvement needs, problem solving and ... Show more content on
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The code establishes standards by which staff and management conduct themselves towards other staff or
colleagues, government authorities and the general community and perform their duties and obligations.
A code of conduct is generally established on the following organisational values: integrity, honesty,
conscientiousness, compassion, courtesy, fairness, and respect,
The successful development of an ethical environment relies on individuals being responsible for their own
professional behaviour within the provisions of the code and for compliance with the legislation (national, state
and local government) that impacts on the organisation and the work done.
4.2 In what ways might it be possible to confirm work outputs with relevant teams and individuals and what things
might be considered in terms of work outputs?
conformation might take the form of written plans, and verbal collaboration–face–to–face in meetings or as part of
a one–to–one consultation. When confirming plans it is necessary to ensure that employees clearly understand
what is expected of them. Ask for feedback and give opportunities to ask questions.
Work output could relate to: * performance standards (KP!s, KRAs) * operational controls * financial
performance * non–financial performance * customer service *

What Is Performance Management?
What is performance management?
After going through a process of developing and determining the mission, vision and values of an organisation, a
strategy document is developed. In this document processes and systems are put in place to ensure that the
company is on track. Every so often, usually annually, a review of the company's performance is taken into
account. This review encapsulates the performance of systems and the people operating within the systems.
Performance management is a process by which organisations align their resources, systems and employees to
strategic objectives and priorities. Roles and Responsibilities
Each office in the company has a role and a responsibility towards the performance management process.
Top ... Show more content on Helpwriting.net ...
Personal bias – the process is largely dependent on the relationship between the manager and the employee. This
could lead to unclear and/or unfair expectations demotivation and disengagement. Employees then end up not
trusting the process.
3. Paper exercise – Employees management see this as a time consuming exercise and creates little value for
employee/organisation. The meeting then turns out to be a paper pushing exercise that will just go back in the file.
Proposed Solutions
Some proposed solutions that have come out of various studies in this area include some of the following:
1. Don 't be confrontational – Encourage management to have a two–way conversation and address what is
important to the employee.
2. Discuss work–life balance and management to be sure to follow through on career development, rewards and
recognition
3. Make systems more transparent and develop system that is not purely dependent on employee–supervisor
relationship. This will allow for accountability in the process. PM and Internationalization
The expanding global reach of many organisations today has increased interest in the topic of managing country
managers. In most cases this is an expatriate, a home country national sent by the parent company to work
temporarily or permanently in another country. In most cases this could be a temporary situation as the
organisation is setting up its

Performance Management And Selection Management
Two HR Systems.
1. Performance management and selection
2. Strategic Reward Management.
Performance management is a process where the full complement of owners, managers and employees work in
unison to achieve the best result for the organization. One annual performance review does not constitute
performance management. Continuous improvement is the desired goal and this can be achieved by setting
specified organizational objectives, allocating these to specified employees and then by management continually
reviewing progress made providing the necessary guidance and feedback when employees err, and by ensuring
that the employees themselves are attaining their desired goals and objectives.( ... Show more content on
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He goes on to provide an easy guide to managing performance,
1. Identify the problem
2. Assess and Analyze the Problem
3. Meet with the Employee in question and discuss the problem
4. Devise a solution with the employee
5. Monitor Performance
(http://www.fairwork.gov.au/ArticleDocuments/711/Managing–underperformance–best–practice–guide.pdf.aspx?
Embed=Y)
Managers need to be aware of factors that can improve current performance management processes.
Strategy –HR departments need to focus on how they can better support staff to achieve optimal behavioural
patterns while supporting the company's overall strategy.
Simplicity– By keeping processes simple, you reduce red tape and unnecessary time consuming process that add
very little value to the organization.
Review Feedback– Thoroughly review all employee feedback that is received during the performance review as
this becomes a critical element in performance management.
Management Competency– Equipping managers to be fluent in the requirements of performance management is
essential to ensure optimal levels of accountability are achieved and maintained.(Human capital matters)[1]
The HR council of California says that performance management objectives and measurements need to follow the
SMART principal, namely
Specific

Ghana Performance Management Essay
Performance Management at the University of Ghana
The Balme library at the University of Ghana as implemented a performance management (PM) system to serve
their diverse customer base. However, there have been issues with the PM system that was put in place. Some
issues are the lack of a job analysis, employees are rated on vague items, and management does not work with the
employees with feedback or development. Out of these issues the most important one is the lack of training and
development by the managers. This issue can cause the greatest amount of trouble with the performance
management system that is being implemented by the Balme library.
Management Feedback and Development
`Without the support of the management team the PM system on a direct path for failure. The management team
helps to develop, train, and motivated the employees (Hofstede, 1993). Management is involved with every step in
the PM system, from the prerequisites to the performance renewal and recontracting steps (Aguinis, 2013).
Management in the United States plays a very important role in motivating and managing employees (Hofstede,
1993). To have this very critical factor removed from the PM system will have detrimental consequences that can
lead to issues for not only the library but the university as a whole.
Impact on Performance Management Process as a Whole
Without the support of the management team the entire PM system will negatively impact on the flow of the
system. The first step of the

Disadvantages And Disadvantages Of Performance Management?
What is Performance Management?
Performance management is a procedure in which team members work hand in hand to set up plans, strategize,
monitor, and identify a member's work goals, along with the general involvement to the team and the project itself.
It includes activities that make sure that the team's goals are being met in an effective and efficient manner.
Who does Performance Management?
Teams from various fields conduct performance management, since all of them have goals. From the business
world, performance management can also be executed by people in the fields of healthcare, education, information
technology, and journalism, among others.
Why do Teams do Performance Management?
Teams conduct performance ... Show more content on Helpwriting.net ...
The process sorts both positive and negative points of the members, along with the evaluation of goals.
Performance management reveals those actions that are efficient in reaching the goals, as well as the actions that
are not. As a result, the members' knowledge, skills, and attitude will be boosted, leading to personal growth.
Disadvantages of doing Performance Management
While doing performance management can help the team in several ways, there are also some instances in which it
can put negative impact to the business team.
Performance management can be tedious and time consuming. The process involves evaluation of plans,
strategies, and actions, which are important to getting favourable results. However, some members may be
preoccupied in doing the procedure, which could result to missing their other tasks and duties.
Another bad point in performance management is the conduct of the procedure in virtual teams. Online
performance management require stable internet access to be carried out. Hence, poor or absent internet
connection will disable the team to conduct the procedure.
Best Practices for doing Performance

The Competing Values Framework For High Performance...
The Competing Values Framework in Relation to High Performance Management
The purpose of the Competing Values Framework (CVF) is to facilitate the process of understanding the various
management roles and how they can be applied more effectively in an environment of competing tensions. Each
role is distinct and seemingly contradictory, but intertwining them is essential in order to achieve optimal
efficiency; ultimately becoming a high performance manager. This "behavioral complexity"–the ability to deal
with the competing demands through the mastery of seemingly contradictory or paradoxical roles differentiates the
high performing managers from their counterparts (Hart & Quinn, 1993). In the process of becoming a high
performance manager, ... Show more content on Helpwriting.net ...
Tragedies and traumas, depending on how you frame them, can either result in post–traumatic stress disorder
(PTSD) or post–traumatic growth (PTG). In my case, I had consciously chosen to embrace the experience
resulting in PTG, which starts by recognizing the uncertainties in life and embracing them as fundamental tenets
of human existence (George, 2015). This particular crucible has taught me that in life there may be instances that
you cannot control similarly to business and leadership.
Self–Awareness
Psychologist Daniel Goleman, author of Emotional Intelligence outlines five areas essential to achieving a high
level of emotional intelligence (EQ): self–awareness, self–regulation, social skill, empathy, and motivation
(George, 2015). Possessing a high EQ is invaluable as it allows individuals to connect with others on an
interpersonal and emotional level rather than in a strictly intellectual matter. However, EQ and IQ are not mutually
exclusive, instead, it is essential for both to be joined together to achieve an optimal level of leadership. Leaders
who lack EQ and lead only with their intellect tend to dismiss the opinions of others and dominate decision
making (George, 2015). Such leaders have the tendency to surround themselves with subordinates who are
complacent and submissive. As a result,

The Performance And Reward Management System
Performance ratings is part of the performance and reward management system that used to support organisations'
personnel decisions in performance appraisal, promotion, compensation, and employee development (Yun,
Donahus, Dudley, & McFarland, 2005). Accurate performance ratings are fundamental to the success or failure of
the performance management process, therefore, raters have been suggested to be fully trained to minimise
potential errors in performance ratings (Biron, Farndale, & Paauwe, 2011). Several rater training programs have
been developed to enhance the quality of performance ratings, such as rater error training and frame–of–reference
training (MacDonald & Sulsky, 2009). Nevertheless, not all rater training programs have been equally successful,
many researchers have demonstrated the effectiveness of frame–of–reference training in increasing rating
accuracy (Woehr, 1994; Keown–Gerrard & Sulsky, 2001; Roch, Woehr, Mishra, & Kieszczynska, 2012). The
following will assess the effectiveness of frame–of–reference training in increasing rating quality through
comprehensive examination of its validity, accuracy and reliability.
Explanation for Frame–of–Reference Training
Early approaches to rater training were focused mainly on reducing raters' common errors, (MacDonald & Sulsky,
2009). However, rater error training has been proven ineffective in actual application. Researchers have found that
rater error training may teach raters to use inappropriate response

Haier Performance management (A)
Case 4: Haier Performance management (A)
1. What are the specific practices of Haier's performance management system? What are the guiding principles
behind those practices?
Haier, being the world's sixth largest maker of large kitchen appliances, had 4% global market share and strong
positions in the production of washing machine and refrigerators. The key success behind was Zhang, the CEO
who brought the company fortunes. Several innovative human resource management practices were introduced.
First, there was a set of colored footprints on factory floor. Any employee who has not performed well has to stand
up on the yellow footprint and tell the employee why they have not performed well and how they will improve
their performance. ... Show more content on Helpwriting.net ...
This was considerate and lenient. Also, the meeting with supervisors made the expectations and standards of
works crystal clear. They set up, achieve and were accountable for the targets. Their performances were closely
monitored, evaluated and rewarded and that's why they were motivated. Moreover, under the 80:20 principle, the
mangers had to have the courage and conscientiousness to assume responsibility at Haier. Thus, they had to be
more dedicated and care more, leading to great effort and productivity for both the managers and workers.
However, Haier 's management is in contrast to the old management of socialism. So there are maybe some
potential pitfalls. "Face" and human relation are the two deep–rooted traditional Chinese concepts. If the Chinese
employee cannot accept or adapt to the new practices, it arouse resentment among the employees. In long run,
working under keen competition may impose heavy burden to the employees, leading to stress and mental
problems. A disadvantage in the footprint method is that it did not give any ranking to the employees so it would
be difficult for decisions related to appraisals and salary increments. Sometimes, it might embarrass the employee
as well. Haier ranked top 10% and bottom 10% of the employees. This could be morale. The greatest challenge of
this method is to differentiate

Performance Management. Performance Management Is An Ongoing
Performance management
Performance management is an ongoing process of diagnose, calculating and improving the performance of
persons and groups and arrange next to performance with the strategic goals of the firm. Compromise, calculating,
response, positive support and dialogue are five elements of performance management. According to (al, 2009)
firm's performance surround the three specific of organizational performance no. 1 is financial performance. No 2
is product market performance. No 3 is share holders return. According to (Aguinis, 2009.) Mostly performance
management is treated as a component of performance valuation but it's just a part of departed. When workers
become unsuccessful to perform their duties the part of the ... Show more content on Helpwriting.net ...
Top management may know the long term goals of the organization, a deeper understanding of the vision however
may be solely understood and translatable by experts in the field. In changing business environments, the
organizational learning process is a necessary skill in order to realize strategic change. The aim of performance
management is to remove or somewhat reduce this hope. Performance management is the key process by wich the
works is performed. It's how firms contact intentions and try to drive styles to accomplish important targets; it's
also about how organizations identify ineffective performers for development programmes or other personnel
actions. The aim of performance management is to improve performance; but whose performance? The scope of
performance management is sometimes perceived as only extending to individuals and their managers. Usually it
is described that there is not a single acceptable model of the performance management system. Many of the
professional have elaborated the main theme in their personal style. Mabey recommended that the miniature of
performance management arrangement in the form of 'performance management round'. This round consists of
five parts which explain how a good performance management arrangement should be applied in a firm. A
performance management system is consists of these parts.
1. Target setting
2. Performance measurement.
3. Feedback on the results of performance.
4. compensation process is based on

Performance Management Plan Essay
PERFORMANCE MANAGEMENT PLAN
March 3, 2014
Caroline Guthrie
Performance Management Plan for Landslide Limousine Service
Creating a performance management plan for Landslide Limousine Service is something Atwood and Allen
Consulting will develop to assist LLS in this course of action for how to manage employees. Most small business
owners are almost clueless when it comes to hiring and managing employees and this is where most of the issues
may arise. This is where Atwood and Allen Consulting can guide and direct Mr. Stonefield in the right way to look
at his business as a whole and how the right or wrong employees can impact the success of the business.
. To start a performance management plan, LLS needs to look at ... Show more content on Helpwriting.net ...
Customer service is the most frequent line of work and also sometimes the hardest. If a person does not feel they
were treated appropriately, they will complain and find someone else to give their business to. This performance
management plan will be designed to motivate both the owner and employees to remember why they are in this
business and want it to succeed; money.
There are many benefits to developing and using a performance management plan. Having a plan in place will
help to build a viable business model on the direction a business should go. A (PM) will assist on how to
concentrate on the customer and their needs. How well an employee is able to make specific provisions for their
customer and do things their competition may not be doing or do not offer. With a plan in place will help a
business stay competitive and even gain a competitive edge over their competition. Using testing, role play,
interactions and conversations can aid with the (PM) because information is shared and the communication is
effective. Goals set and met, observations made and surveys conducted, all assist in illustrating an employee's
performance and how a manager can use the performance management plan to develop the employee in areas that
are not as strong and encourage / recognize them in the areas where they are strong. Instead of viewing a
performance management plan as another useless and inefficient overhyped tool;

Assessment Of Water Divisions Performance Management System
Given that Dickson was unsure about what would be an appropriate and fair way to carry out the merit pay issue,
she decided to ask her employees what they believed would be the best option. After discussing numerous options
with her employees, they decided that a vote, based on some general criteria would be the most objective and fair
solution to the dilemma. It was decided that the top four names voted on by the employees would then receive the
nomination for a merit raise. After the vote had concluded, both her list prior to the vote and the list accumulated
by the employees themselves were relatively the same, just ranked in different positions on the lists. However,
upon Dickson's arrival to the meeting with her boss, she had been ... Show more content on Helpwriting.net ...
Clearly there were issues in the current performance management system that had led to these employee issues.
One distinct and apparent issue with Water Division's current system is the rater form and its ability for managers
to write objective appraisals. According to Naff et al., "...Supervisors have a great deal of difficultly writing useful
and objective performance reports. They submit appraisals that tend to be subjective, impressionistic and non–
comparable to the reports of other raters" (2014, p. 276). For example, how could a supervisor objectively judge
and compare one employee's imagination and initiative in comparison to others? On what criteria or scale is the
supervisor able to make an unbiased judgement about their employee's imagination? The answer is simple, you
can not. The current system allows supervisors the ability to be very subjective and base their rating on their sole
interpretation of what the criteria may mean. The criteria of the rating form is very broad as the it is not detailed
and is incomparable to other raters as there is no latitude of choice for the rater to choose given the absence of a
scale. A second issue with Water Division's current system is how immeasurable the government work they are
conducting is. According to Naff et al., "...The preponderance of government work is not readily measurable in
terms of outcomes. The government is not in the business of producing products, but rather

Performance Management systems
1. What is the main goal of a Performance Management System?
Performance management systems are designed to improve both individual and organisational performance by
identifying what skills are needed to perform a role, providing regular feedback and assisting the employees in
their career development. The overall aim is to equip staff with the competencies and commitment to deliver on
shared organisational goals .
2. Why is it necessary to develop and implement a Performance Management System?
A well developed performance management system assist to develop staff and can result in significantly improved
output and performance, which ultimately leads to improved results for the organisation. Without a well developed
and implemented ... Show more content on Helpwriting.net ...
I write this in the context of the organisation for which I work. One to one time with your manager is difficult in
our organisation and I believe that in the past this has led to staff feeling very unsupported. There has been quite a
high turnover of staff in some programs and I believe that this could be addressed by stronger support systems in
place from management.
While some may argue that appraisals at such regular intervals can be difficult for managers to implement due to
time constraints, I believe firmly that this investment will be returned in increased staff output.
9. Why is it important to recognize the contribution of your work group members and why should you do this?
Recognising the contribution of group members is an important method of motivating staff. It reinforces positive
contributions and shows their importance to the organisation. If the contribution of staff members is not
recognised, it risks losing the motivation of a team who may feel that their work is for no purpose and is not
appreciated. We all need a thanks!
10. List three pieces of legislation that are related to performance management
Fair Work Act (2009)
Workplace Health and Safety Act (1995)
Awards/Enterprise Bargaining
Agreements/Union Collective Agreements.
11. How would you devise a training plan incorporating both monitoring and coaching for individuals with poor
performance?
It is

Performance Management System At Business
Performance Management System in Business 1
Performance management system is a set of instructions to ensure employees about the level of performance
which they are expected to follow. Their individual goals which they are expected to follow to achieve the
objectives of the organizations. "Employee performance is the competitive advantage for creating a successful
business. Performance management can focus on the performance of an organization, a department, employee, or
even the processes to build a product of service, as well as many other areas" (www.sucessfactor.com).
The main motive of the performance management system to ensure that all employees are performing their
responsibilities in a prescribed manner which is set by the employer. Their commitment and dedication toward
their job duties ensure the success of the organization in which they are employed. Large organizations have more
formal ways to describe the performance of the employees where as in small organizations informal approach is
adopted by the manager to ensure the goal of the organization and expected performance from an employee.
Performance management system provide feedback to employees about what they have learned previously to
achieve the targets of the organization and what they need to learn and follow to meet the future goal of the
organization.
"In its traditional concept, performance management was seen as an approach to directing and controlling the
performance of individual by

Performance Management System
HUMAN RESOURCE MANAGEMENT PROJECT on PERFORMANCE APPRAISAL SYSTEM Submitted to:
Dr. Pampari Venkataswamy Submitted By: TARUNA CHAWLA Enrol.No.–08BSHYD0892 Section–B INDEX
1. Executive Summary –––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
3 2. Scope of the
Project––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 4 3.
Introduction–––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––––
5 4. Process of performance appraisal–––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 6 5.
Purpose of performance appraisal––––––––––––––––––––––––––––––––––––––––––––––––––––––––– 7 6.
When and Who to conduct ... Show more content on Helpwriting.net ...
The self–appraisal is followed by a joint discussion with superior and then a decision is taken by the department
head on his promotion, pay hike etc. The feedback relating to his performance is directly given to the employee.
Thus performance appraisal process has gone through the phase of non–transparency to transparency. PROCESS
OF PERFORMANCE APPRAISAL PURPOSE OF PERFORMANCE APPRAISAL The objectives of
performance appraisal fall in two categories: 1. Administrative 2. Self–improvement 1. Administrative Objectives
(i) Promotions: This is the most important use of performance appraisal. It is to the common interests of both the
management and employees to promote employees into positions where they can most effectively utilize their
abilities. (ii) Transfers: In an organization, it may be necessary to consider various types of personnel actions such
as transfers, layoffs, demotions and discharges. Such actions can be justified if they are based on performance
appraisal. (iii)Training & Development: An appropriate system of performance appraisal can be helpful in
identifying the areas of skills or knowledge in which certain employees are not up to par, thus pointing out
general training deficiencies, which presumable should be corrected by additional training, discussions or
counseling. (iv)Wage and Salary Administration: In some cases, the wage increases are based on the

Understanding Performance Management
Understanding Performance Management
The mandate to operate at an optimal performance level and meet financial and organizational expectations are
transforming the way organizations do business. This evolution is driving higher standards of competence in day–
to–day operations and adding new pressure to increase stakeholder value. In today's rapid–paced business climate,
the agility with which a company manages performance can determine market position and company profitability.
Defining Performance Management
Performance management is the integrated process of defining, assessing, and reinforcing employee work
behaviors and outcomes (Cummings and Worley 2005). Performance management focuses on understanding,
optimizing, and aligning ... Show more content on Helpwriting.net ...
It is therefore critical to businesses that they recognise and fulfill the purpose of an effective performance
management system as this is central to gaining a competitive advantage through the management of human
resources. They also need to develop the measures by which performance can be evaluated.
The discussion now turns to the development of the performance management system. It describes the major
strategic decisions that must be put in place if the task force is to effectively design a performance management
system.
In order for a successful performance management to be established, the process must utilize five strategic
decisions.
1. How the system will be used be used?
2. Who does the evaluation?
3. What areas are to be evaluated?
4. How should the evaluation be done?
5. What are the ways in which the evaluation can be done?
How will the system be used
Planned employee development should be one of the basic concepts of any organization's performance
management system. This is an attempt to state a broad policy which removes any option about people
development by stipulating that developing people is a pillar of whatever system of management the organization
espouses. This people development should be planned, not given mere lip service or expected to happen by itself.
Adoption of this policy would guard against the simplistic

Performance Management System At Weaveteach
The current flaws with the performance management system at WeaveTeach are for the following top three
categories (with the lowest grading) for D–Corps, planning, budgeting, and forecasting, meeting deadlines, and
creativity. For other WeaveTech managers the top three categories (with the lowest grading) are delegation skills,
planning, budgeting, and forecasting, , and steadiness under pressure. "The alignment of organizational, team and
individual efforts toward the achievement of business goals and organizational success. Performance management
includes establishing expectations, skill demonstration, assessment, feedback and continuous improvement."
(WorldatWork, 2016). after identifying the categories above to be the area of opportunity the following strategies
will help improve the ratings. It is important to keep in mind that the recommendations can be applicable to any
situation and adjusted accordingly. Clear and very much characterized objectives and goals ought to be set up to
go about as the perspective for the workers to meet their individual goals. Furthermore, there is requirement for
consistent criticism, advancement and coordinated effort, collaboration and correspondence. Thus, this will require
to overhaul employees both at group level and individual level of the advance made so far and what is should have
been done to accomplish the objectives and goals that have been set up. Such system ought to be went with
expand reward and pay that underscores on

Performance Management : Quality Management
Performance Management in its simplest meaning is a method of computing employees contribution in
organization growth and sustainability. And also evaluating whether the targets set by Organization own self is
achieved or not. Performance management is a process of planning monitoring and reviewing the employees' work
and his objectives and his contribution towards organization objectives'. Performance management is all about
measurement of employee's skills, their competency, his development plans and evaluating whether the skills,
their knowledge is in tune with the organization objective. The emphasis is on improvement, learning and
development in order to achieve the overall organization goals and to create a high level of performance.
Employee performance management process includes planning work and setting expectations, continually
monitoring performance of employees , developing the capacity to perform, periodically rating performance , and
rewarding good performance. An effective Performance Management process creates the groundwork for
excellence by aligning individual employee objectives with the organization's mission and strategic plans. The
employees of any organization has already made up their mind focusing on their personal goals in their life and
what are their future expectations from the organization and what should be their actions, and behavior for their
growth and further about their development

Performance Management System : Management
WeaveTech Performance Management System
Performance management is the process a business uses to assess and determine the efficiency in achieving set
objectives. A durable performance management system relies on a trusting relationship between employees and
employers. When employees doubt the credibility of employers, they also distrust the results of any performance
management metrics that are produced. Inconsistent feedback from management can result in poor performance
and cause confusion or resentment among employees, which further leads to distrust towards the performance
management reports.
The current WeaveTech Performance Management System can be praised for helping the company achieve the
success it has up until this point. A number of flaws in WeaveTech's current performance system should consider
rectification. The potential demoralization due to the recent decrease in bonuses for senior managers relative to
hourly employees should be considered to be rectified. Planning, and budgeting have received lower scores which
shows certain managers under the current obligations lack the capability of producing. 20 percent of the workforce
lack satisfaction with the current system, in addition to, individual performance deficiencies and decline of
knowledge and skills over time shows WeaveTech's lack for creativity (Beer & Swiercz, 2015).
Performance Appraisal Methods
Performance appraisals assess individual's performance in systematic ways and are utilized for all

Performance Management Performance Management Performance...
To look into the performance measures for a hospital and also an electrical goods retailer. From this I will look
into a few companies of each and write what sort of performance measures they use and if their management
priorities.
Management Coursework
For this assignment I have been assigned to look into the performance measures for a hospital and also an
electrical goods retailer. From this I will look into a few companies of each and write what sort of performance
measures they use and if their management priorities should lie elsewhere or not.
Hospitals
Performance measures for Finances
Finance is a major part of running a hospital. As much as any company or hospital would like to ... Show more
content on Helpwriting.net ...
Although it is now with Chase Farm Hospital, it employs 1100 less staff with the same hospital bed capacity. But
its financial management ratings were significantly underachieved. These ratings are trying to show the public and
the board, that there is a spread of wealth within the different NHS hospitals and that one is not neglected. This is
deffinately where their priorities should lie as they are trying to sell the image that the public hospitals have the
right equipment and people.
Performance measures for assessment of customer services
The assessment of customer services is one that can be measured in a number of different ways. Firstly through
the NHS ratings the length of time that someone has to wait in A&E generally should be 4 hours or less – Both
hospitals were considered unsatisfactory. Customer
Services goes further than just the waiting time at A&E, although it might be looked at as an important element
within a hospital. The
Royal Free give priority to their training schemes as laid out in their aims. They train all types of workers, from
doctors to mid–wives. But depending on the training schemes, it is hard to say when it would have an affect on the
quality of customer service. But as it is trying to assess what patients think of a hospital, it is not straight forward.
For instance, you wouldn't be able to use secret shoppers with retail stores. Surveys are given out from time to
time to get customer feedback

The Management Of Performance Management Essay
There seem to be a multitude of definitions for Performance Management. Here are several of these definitions:
"Performance management is a process by which managers and employees work together to plan, monitor and
review an employee's work objectives and overall contribution to the organization. More than just an annual
performance review, performance management is the continuous process of setting objectives, assessing progress
and providing on–going coaching and feedback to ensure that employees are meeting their objectives and career
goals" (HR Resource Center, n.d.).
"A process for establishing a shared understanding about what is to be achieved, and how it is to be achieved, and
an approach to managing people that increases the probability of achieving success" (Tracey B. Weiss, 1997).
"Performance management is an ongoing process of communication between a supervisor and an employee that
occurs throughout the year, in support of accomplishing the strategic objectives of the organization. The
communication process includes clarifying expectations, setting objectives, identifying goals, providing feedback,
and reviewing results." (UC Berkeley Human Resources, 2016)
The common theme among the definitions refer to "continuous process", "employees and managers working
together towards a common goal" and providing feedback and coaching to employees on more than an annual
basis. Performance management is about relationship building between a team leader and the members of

Case Study On Performance Management
CHAPTER–1
INTRODUCTION
TITLE OF THE STUDY
A Study on the Performance Management System with special reference to Reliance Retail Limited Bangalore
STATEMENT OF THE PROBLEM
Human Resource is an important factor in any organization. The progress of human resource is the major reason
for the growth and development of organization. So in every organization roles of human resources should be
clearly defined to have an effective performance from their side.
 This project is wholly done to study and understand the Performance Management System in Reliance Retail
Limited Bangalore.
OBJECTIVES OF THE STUDY
 To study the nature of Performance Management System followed in Reliance Retail Limited
 To study the methods of Performance Management System in Reliance Retail Limited
 To study how effective is the current Performance Management System at Reliance Retail Limited
 To study the outcomes of effective Performance Management System in the organization
SCOPE OF THE STUDY
This study is exclusively conducted for Reliance Retail Limited. This deals with everything related to Performance
... Show more content on Helpwriting.net ...
Performance management (PM) is the process of managing the execution of an organization's strategy. It is how
plans are translated into results. Think of PM as an umbrella concept that integrates familiar business improvement
methodologies with technology. Retail Industry is one of the fast growing industries after globalization and
providing plenty of opportunities for both fresh and experience candidates. Simply put, a performance
management system is the process of using information to achieve superior corporate performance. For retailers it
means having the information to monitor corporate and store performance, quickly take action, and improve
operational efficiency. This paper mainly deals with performance management system with respect to retail

Evaluation Of The Performance Management
The purpose of performance management is to get the most out of an employee, so they can help improve the
company's overall success. Performance management gives feedback that can be used for all HRM's roles. The
HRM's role in the performance management process is to handle promotions, lay offs, trainings, and how much
each person should be paid (Snell, Morris, & Bohlander, 2016). They are also responsible to incorporate pay for
performance incentives. The HRM's use a performance evaluation that measures each employee's roles in their
specific job requirements. This evaluation can be used for administrative purposes that gives input and results for
all HRM's activities. The performance management system also documents HRM's actions if there is ever a legal
problem. They need to set realistic goals for their employees and then evaluate them on the progress of these
goals. The developmental purpose of having this type of evaluation allows HRM to hire the correct employees and
make sure they are put into the best role that will further their career, as well as the company. If HRM can decide
where an employee is best fit in the company, evaluate their progress, and train them where needed, the process
will improve employee's performance. This will lead to company success. In order to ensure the process aligns
with the organization's strategic plan, there needs to be a well–defined job description, communication, and well
set goals in order to reach that success. There are

Explain The Constraints Of Performance Management
TION
Performance management has long been considered to be one of the strongest method a company can use to
ensure that its employee's activities are still aligned with the organization objectives and goals. This research aims
to outline the objectives and discuss the constraints of performance management for the senior management
service which is abbreviated as (SMS). Since performance management is a process, the assignment will explain
and demonstrate the process of performance management in detail. Furthermore senior management service will
be discussed in order to understand the objectives and the constraints faced by this senior management service.
Basically every organization has a performance management system that is expected to accomplish ... Show more
It can improve performance, motivation and the delivery of services. During the performance management process
employees are appraised and motivated to keep up the good work aligned with the organizations objectives and
goals. In addition to that performance management supports the overall business goals by linking the work of
every individual employee and the manager to the overall mission of his or her work unit (Costello, 1994).
According to Lawler III, (2003) states that main objective of performance management often include motivating
performance, helping individuals develop their skills, building a performance culture, determining who should be
promoted, eliminating individuals who are poor performers and helping implement business strategies. In addition
to this Latham, Almost, Mann and Moore (2005) outline that the significance of this process of performance
management is to establish an organizational culture in which the individual employees and groups within the
organization take responsibility for the continuous improvement of their performance for the achievement of the
organizational

Performance Management Systems
Performance Management Systems
It is believed that in any organization, the success of the Performance Management System depends on the ways in
which the performance has been linked with the various values and the missions and the vision, and in the
strategic objective of the entire organization. As the manager and Team leader of my department I have been given
the responsibility of designing a non monetary award system within my organization, and with a certain limited
control over it, must keep in mind the several most important key processes that would be utilized for designing
and implementing an effective and an efficient performance management system. It is important to keep in mind
that there are three important levels of ... Show more content on Helpwriting.net ...
According to Jack Zigon (1995), rewards can be defined as "something that increases the frequency of an
employee action" and this in other words means that an employee must be judged by his very performance within
the company in order to offer him the rewards. (Prudden, 2004) Non–monetary awards can be therefore extremely
motivating, especially when it is based upon the performance of the employee, and according to Keller (1999),
such rewards would only help to build up and bolster the self–confidence and also the self–satisfaction levels of
the employee who is being rewarded. It has been demonstrated that a motivated employee would not attempt to
look outside for another job and employee turnover would be kept at a minimum. One research report on the factor
of employee retention that was conducted by the American Society for Training and Development (ASTD), has
stated that consistent employee recognition was one of the major factors that contributed to employee retention, by
which the top performing employees of the organization would be retained within the organization. In order to
achieve all the desired goals of the company, the rewards system must be coordinated and thereafter closely
aligned with the various organizational strategies, according to Allen and Helms (2002). One example of this
factor is that

Key Benefits Of Performance Management
Performance management includes activities to ensure that goals are consistently being met in an effective and
efficient manner. Performance management can focus on performance of the organization, a department, processes
to build a product or service, employees, etc. Setting up a good performance management system doesn 't happen
overnight or by accident. You need to consider its design and carefully plan how it will work before managers
begin using it to evaluate employees. Managing employee or system performance facilitates the effective delivery
of strategic and operational goals. There is a clear and immediate correlation between using performance
management programs or software and improved business and organizational results.
A ... Show more content on Helpwriting.net ...
2.Aligns organizational activities and processes to the goals of the organization
PM identifies organizational goals, results needed to achieve those goals, measures of effectiveness or efficiency
(outcomes) toward the goals, and means (drivers) to achieve the goals. This chain of measurements is examined to
ensure alignment with overall results of the organization.
3.Cultivates a system–wide, long–term view of the organization.
Richard A. Swanson, inPerformance Improvement Theory and Practice(Advances in Developing Human
Resources, 1, 1999), explains an effective performance improvement process must follow a systems–based
approach while looking at outcomes and drivers. Otherwise, the effort produces a flawed picture. For example,
laying off people will likely produce short–term profits. However, the organization may eventually experience
reduced productivity, resulting in long–term profit loss.
4.Produces meaningful measurements
These measurements have a wide variety of useful applications. They are useful in benchmarking, or setting
standards for comparison with best practices in other organizations. They provide consistent basis for comparison
during internal change efforts. They indicate results during improvement efforts, such as employee training,
management development, quality programs, etc. They help ensure equitable and fair treatment to employees
based on

The Alignment Of The Performance Management Framework
If Landslide Limousine wants to have any sort of success in the long run, managing the performance of employees
will be a necessary part of the management team. In order for Landslide Limousines to define the right job skills
needed by their workers, a strong job analysis and organizational philosophy must be established. In this paper I
will discuss the alignment of the performance management framework, the performance philosophy, the job
analysis that will be used to identifying skills the right skills needed to do the job, the process for strengthening
skill gaps, and lastly the process for giving effective performance feedback. Alignment of the Performance
Management Performance appraisals are one of the ... Show more content on Helpwriting.net ...
It is designed to help individuals accomplish their goals, and strive for excellence. Job Analysis
To adequately perform an analysis of someone's job, considering the necessary skills for that job title is the
normally the first step. Individuals can understand what the important tasks of the job are by analyzing the job.
The job analysis should describe the work duties of the particular job, the qualifications and also the exact nature
of the work. Taking Landslide Limousines, limousine drivers are expected to chauffeur clients to a particular
destination. The nature of the job would be sitting for periods of time along with some lifting, knowing how to
drive larger vehicles, and navigate to a particular destination. Determining qualifications for each position
consider the experience, education, and ability. Creating job description will specify certain standards for a
particular position. Identify critical skills and rate them. Methods for Measuring Employee Skills
There are several different methods used when measuring employee skills when coming to performance appraisals
but the best method is by simply stating what will be needed of the employee and how they can gain those skills
and also a time frame that the

Performance Management Essays
" Performance Management"
Thomas D. Middleton
Strayer University
HRM 538
Dr. Hargis
May 14, 2013
1. Summarize the seven (7) components of the framework for coaching and performances management, and
identify which ones you require development in and why. The seven components of the frame work for coaching
and performance management are the coaching relationship, insight, motivation, capabilities, real–world practice,
accountability, and organizational context. The first and most important step in the performance management
process is to communicate what is expected. The should also be identifications of any job related learning needs
and possible ways to address these needs. There ... Show more content on Helpwriting.net ...
Evaluate the validity of each of the reasons provided for failure in performance management. The reasons
provided for failure in performance management versus performance appraisal discipline gap, accountability,
measurement scarcity or overload, lack of balance and failure to assess impact. "There are two primary purposes
of performance appraisal: evaluative and developmental. The evaluative purpose is intended to inform people of
their performance standing. The collected performance data are frequently used to reward high performance and to
punish poor performance." (Smither, 2009) The developmental purpose is intended to identify problems in
employees performing the assigned task. The collected performance data are used to provide necessary skill
training or professional development. "The purpose of performance appraisal must be clearly communicated both
to raters and rates, because their reactions to the appraisal process are significantly different depending on the
intended purpose. Failure to inform about the purpose or misleading information about the purpose may result in
inaccurate and biased appraisal reports." (Cascio, 1998)
3. Identify two (2) of the barriers of success that are evident in preventing successful execution of performance
management in a company you know

Effective Performance Management Essay
Performance management relates to an organization's ability to implement a system to evaluate and advance
employee performance. Achieving peak performance requires consistency, clear objectives, and constructive
employee evaluation. According to Mithas, Ramasubbu, & Sambamurthy (2011), an organization must design the
performance management system based on extensive research about the organization's mission, and then properly
communicate the purpose of the system to employees, stakeholders, and decision makers. After the performing the
research, the information should be used to establish the appropriate performance management specialized for the
organization. In addition, an effective performance management system should align ... Show more content on
Helpwriting.net ...
The article shows that management innovation involves initiation, adoption, and implementation. In this article
written by Walker, Damanpour, & Devece (2011), effective management innovation occurs when stakeholders
(employees, clients, or customers) actually accept and use the innovation routinely (p. 369). As a result, some
organizations do not experience innovation regarding performance management because the strategic objectives
are not successful implemented by management.
Therefore, organizations that develop successful performance management systems must evaluate the current level
of performance, and then use management innovation to establish new performance goals for the future (Walker,
Damanpour, & Devece, 2011, p. 372).
One of the challenges of performance management involves the use of performance data. The federal government
evaluated how to create a performance management system that safeguarded information while developing
research. Recently, the subject of performance information occurred within the Obama administration when the
Chief Performance Officer remarked that performance management is not effective until you know how the
information is used (Moynihan & Pandey, 2010, p. 850). The challenge is that most organizations do not reward
the use of performance information only employee performance. However, if employees know that the
organization values the use of performance information, then employees have an incentive to

Example Of A Performance Management Program
This memo is being provided to St. Jessica's Urban Medical Center to outline actions that must be taken before the
performance management program can be effectively implemented. It is my understanding that programs that have
previously implemented failed and it is expected for this program to follow the same fate. Therefore, to prevent
the failure of this program I have provided a number of activities that must precede the implementation of the new
program. Implementation is the heart of the performance management program (Angiuis.2013). As organizations
spend millions of dollars on performance management systems, it is important to understand how to properly
implement the system. Understanding that proper communication, training and ... Show more content on
Helpwriting.net ...
By answering the aforementioned questions, employees will know how training, promotions, succession, and
rewards will work when the performance management program is implemented. However, addressing training,
promotions, succession and reward by effectively communicating the information to employees, will not guarantee
that the staff will accept the performance management program. This is due to cognitive biases that impact what
information employees take in and how said information is interpreted. There are three types of biases that impact
the effectiveness of a communication plan. Selective exposure– a tendency to expose our minds only to ideas with
which we already agree, selective perception– the tendency to perceive a piece of information as meaning in a
certain way (even if its meaning is completely different), and selective retention– the tendency to remember only
those pieces of information that the employee already agrees with, and not remember the rest are the three biases
that impact the effectiveness of a communication plan. These biases should be addressed before the
implementation of the program, as they affect how well the program will be implemented. Research on cognitive
biases reveals that biases can function as useful heuristics, an aid to learning, discovery, or problem–solving by
experimental and/or trial and error methods, when people must sort through large amounts of information, when
the

Developing A Performance Management System For A Marriage...
Performance Management is an ongoing process of communication between a supervisor and an employee in an
effort to accomplishing an organization's strategic objectives (Mello 2015). Performance Management occurs
throughout the year and provides feedback on expectations, identifying goals and objectives, and results. Based on
Mello there are five strategic decisions that has to be made when developing a Performance Management system.
The strategic decisions that has to be made are (1) how will the system be used (2) who will evaluate the system
(3) what will be evaluated (4) how will the information be evaluated and (5) what methods wills be used to
evaluate the information (Mello 2015).
How will the system be used? Many factors have to be considered when developing a Performance Management
System for a Marriage Counselor. The Mental Health field is a challenging and fast growing occupation within
today's society. A Marriage Counselor interacts with a vast variety of individuals who are seeking solutions to
assist them in their daily lives as a married couple (Kluger and DeNisi 1996). The first thing that needs to be
considered in developing a system is how the system will be used and link with training? Employee Development
is an essential part of an organization's success. Based on Mello there are five objectives that should be address
when determining how the system will be utilized. The five objectives are employee development, rewards

3PRM 12 February 2012
Supporting Good Practice in Performance and Reward Management ASSIGNMENT Activity1
1. Two Purposes of Performance Management and its relationships to business objectives. Performance
management is a repetitive process, established by organisations to help them in accomplishing their objectives
(goals, as listed in the organisation's vision) by maximizing the performance of an individual, team or whole
organisation and ensure that the objectives are achieved. 1 The Performance Management Process is a key
component of organisation's overall approach to the management of its people. As part of the performance
management system, Performance Management Process aims to achieve the following: To enable an individual ...
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Explain the relationship between motivation and performance management, referring to at least 2 motivational
theories. Motivation is about what makes people think, act or behave in particular way. The link between
motivation and performance management it's very obvious. If the employees are highly motivated they will
perform better, so better performance can lead to a sense of achievement and result in greater motivation.
3
Martin, M., Whiting, F. and Jackson, T. (5th edition). Human Resource Practice: page 168, Fig 6.3
2
3PRM 12 February 2012 The following theories each offer advice and insight on how people actually make
choices to work hard or not work hard based on their individual preferences, the available rewards, and the
possible work outcomes. Reinforcement Theory The reinforcement theory is based on E.L. Thorndike's law of
effect and describes relationship between behaviour and consequences. This theory focuses on modifying an
employee's on–thejob behaviour through the appropriate use of one of the following four techniques:
Positive reinforcement rewards desirable behaviour. Positive reinforcement, such as a pay raise or promotion, is
provided as a reward for positive behaviour with the intention of increasing the probability that the desired
behaviour will be repeated.

Npm And Performance Management Related Literatures
CHAPTER 2
LITERATURE REVIEW
"The NPM Model has focused on delivering market–inspired results and was primarily concerned with efficiency
and performance." (Jarrar and Schiuma, 2007)
2.1. INTRODUCTION
Efficiency and performance become two key words for the reform that held by countries in the world. Started in
the developed countries, namely United Kingdom and United States under their leader, Margaret Thatcher and
Ronald Reagan era, this doctrine then spread to Australia, New Zealand, Europe, Africa, Latin America and Asia.
NPM spread and breadth expand globally.
Inevitably, this so–called doctrine or paradigm is delivering market–based which one's country like or dislike
diffuse theirs governance in order to well implement it. This movement also inevitably followed as one of the
pressure of country's exogenous factors.
The main purpose of this Chapter is to address NPM and Performance Management related literatures. First, the
definition of NPM, its objectives and characteristic is clarified in Section 2.2.1. Section 2.3 expands on the
explanation of NPM in developing countries. The Chapter progresses with elaborating Performance Management
themes in Section 2.4 encompassing definition, essences and challenges, before concluding in Section 2.5.
2.2. NPM AND PERFORMANCE MANAGEMENT ISSUE
This section pertains NPM and performance management issues, NPM definition, objectives and elements; how
the performance management as main elements of NPM, relevancies of

Bfna Performance Management
In order to protect the organization from discrimination claims and employees from being feeling or being
discriminated against it is imperative that the performance management system that is legally defensible (Aguinis,
2013). As the Human Resources director at BFNA there are some characteristics that would be implemented in the
performance management process with prevent and to stand against legal claims of discrimination. The
performance management system components and standard will be clearly defined and explained to all employees
and will be job related and in the control of the employee. This creates transparency and ensures the employees are
educated and aware of the system consist of. Procedures will be standardized and align per job ... Show more
Employees will receive feedback in their performance in a timely manner; if they are any improvements needed
they will be given an ample amount of time to achieve the improvements needed. In addition, employees will be
treated with respect through the entire process and are allowed to voice the concerns and have any questions
addressed and answered; if they desire to file an appeal they will be allowed to do so. Performance information
provided will be unbiased and training will be provided to prevent biases as well as managers will receive training
on how to manage their employees' performance. Training, instructions, and examples be provided to managers so
they will know how to properly document performance for the system. The most important part of the system is
that it will have what needs to be done in order to identify discrimination, bias, and system abuse. With these
characteristics implemented in the performance management system in addition to being applied and used
properly; the organization would be able to defend themselves again discrimination

Performance Management : Quality Management
Pearl Mathieu
California Southern University
HRM 87504
Due December 20, 2016
Dr. Brett Gordon
Performance management is a continuous process in which employees and managers work together to monitor,
plan, and review their employees' overall performance and their contribution to the organization. Additionally,
globalization is bringing about an increase in competition in the workplace, therefore there is a need for an
organization to regularly evaluate the performance of their employees to ensure that the organization has the
proper skill sets in their employees in order to have a successful business (Bac, 2007). The objective of
performance management is to improve and promote employee effectiveness. Furthermore, employee performance
management involves various activities: planning to be done and setting expectations, monitoring performance
continually, developing employees' capacity to perform, rating performance periodically, and rewarding good
performance (Leonard & Trusty, 2013). A supervisor, on the other hand, is a person charged with the responsibility
of overseeing tasks at the workplace are ensure that objectives are carried out according to the instructions given.
A supervisor has manager–like roles and is responsible for actions and productivity of a small group of employees.
There are philosophers who refer to supervisors as workers, while other professionals refer to this position to be a
manager. A

LEVEL 5
Diploma In strategic Management and leadership
AWARDING BODY
CHARTED MANAGEMENT INSTITUTE
STUDENT NAME: SAIF ULLAH FARHAN
COLLEGE ID: 00260
SUBJECT: PERFORMANCE MANEGMENT (5003)
Table of Contents 1.1 Explain link between individual team and organizational objective 1.2 Identify the selection
of and agree individual and team objectives 1.3 Identify and agree area of individual and team responsibility in
achieving objective 1.4 Identify the need to create an environment of trust and support with other 2.1: Evaluate
and assess individual and team performance against objectives 2.2 Identify the method to providing ... Show more
Help each individual to complete his task. Every team should follow the planned the assignment which set by the
director of the organization because every team objective is linked to organizational objective. Team should
inform the project manager of task status and any problem arisen. Every team should select right person having
right skill and knowledge to compete the task.
Every individual should also try his best to achieve his goal because it's important to achieve the team objective as
well as organizational objective. Every team member should make real effort to build strong relational ship with
each other. Each team member should give support feedback and gaudiness to other team member to achieve goal.
Each staff member expresses loyalty and motivates other to work.
If team and all individual are fulfil their responsibilities then it's easy to achieve the organizational goal.
1.4
Identify the need to create an environment of trust and support with other
Environment of trust and support in team member and organization is very useful to achieving the organizational
goal
If the entire individual in team has good relationship then they support each other give them feedback and
gaudiness as well by this it's easy to achieve goal for them. As we know that's individuals objective supports to
achieve team as well as organizational objective.
So

Performance Management And Appraisal

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