A Survey of IT and Business Phone System Buyers
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A November 2013 survey highlights that employees increasingly use mobile phones for work, often alongside desk phones, with 88% utilizing them during personal time. The report indicates a strong belief among participants that office desk phones will eventually be replaced by mobile devices, although many expect this transition to take over two years. The research, conducted with 309 participants responsible for phone system management, reveals generational differences in attitudes towards mobile phone usage and replacement of desk phones.
A Survey of IT and Business Phone System Buyers
- 1. Sponsored by: A Survey of IT and Business Phone System Buyers November 2013 © 2013 Dimensional Research. All rights reserved.
- 2. Key Findings Employees use mobile phones for work everywhere • Half use mobile phones even while sitting beside their desk phone • 88% use mobile phones for work while on personal time • Gen X most likely to use phones for work on personal time Mobile phones will replace desk phones – eventually • 70% say office phones will be replaced by mobile • Millennials most likely to believe office phones will be replaced • 79% say it will take more than two years for this to happen 2 Sponsored by:
- 3. Goals, Methodology, and Participants Research Goal The primary research goal was to capture hard data on trends and attitudes towards desktop and mobile phones used for business purposes. Methodology Individuals with responsibility for purchasing and/or managing phones systems for business use were invited to participate in an online survey. Participants were secured from independent resources are were not informed that RingCentral was the survey sponsor. Participants A total of 309 qualified individuals completed the survey. 3 Sponsored by:
- 5. Participant Profile Job Function IT or technology Age Less than 18 0% 65% Business owner 19% General business management (Over 50) 28% 7% Facilities or office management 3% Finance Millennials (Less than 35) 29% Baby Boomers 3% Sales or marketing 1% Support 1% Other 1% Generation X (35 to 50) 43% 0% 10% 20% 30% 40% 50% 60% 70% Responsibility for Business Phones Evaluating and purchasing 90% Day-to-day operations and management 60% 0% 20% 5 40% 60% 80% 100% Sponsored by:
- 6. Companies Represented Industry Company Size 2 - 19 23% 100 - 1,000 34% 20 - 100 43% Technology Services Manufacturing Financial Services Construction, Architecture, or… Healthcare Retail Education Government Food, Beverage, Hospitality, or… Transportation Pharmaceutical Non-Profit Utilities Legal Advertising, Marketing, or PR Process and Chemicals Telecommunications Other 17% 11% 11% 9% 8% 8% 5% 4% 4% 4% 2% 2% 2% 1% 1% 1% 1% 0% 0% 6 Sponsored by: 8% 5% 10% 15% 20%
- 8. Half use mobile phones even while sitting beside their desk phone When employees use mobile phones for work purposes, where are they? Choose all that apply. Travelling between locations 82% Working from home 75% Non-office worksite (i.e. construction site, customer location) 68% In their company office location, but not at their own desk 60% Sitting at their desk, which has a desk phone, in the company office 49% 0% 8 10% 20% 30% 40% Sponsored by: 50% 60% 70% 80% 90%
- 9. Most employees use mobile phones for work on personal time Do employees ever use their mobile phones for work purposes while on personal time (i.e. lunch, evenings, weekends, vacations)? No 12% Yes 88% 9 Sponsored by:
- 10. Gen X most likely to say employees use mobile phones for work on personal time Do employees ever use their mobile phones for work purposes while on personal time (i.e. lunch, evenings, weekends, vacations)? All 88% Millennials 12% 84% 16% Yes Generation X 90% Baby Boomers 87% 40% 50% No 10% 13% 60% 70% 10 80% Sponsored by: 90% 100%
- 11. Most think desk phones will be replaced by mobile Do you think office desk phones will someday be fully replaced by mobile devices? No 30% Yes 70% 11 Sponsored by:
- 12. Participants say will take years for mobile devices to replace office desk phones In your opinion, how long will it take for mobile devices to replace office desk phones? n=think mobile devices will replace desk phones Less than 2 years All 21% 49% 23% 7% 3 - 5 years 6 - 10 years More than 10 years 0% 20% 40% 60% 12 80% 100% Sponsored by:
- 13. Millennials most likely to think mobile phones will replace desk phones Do you think office desk phones will someday be fully replaced by mobile devices? All 70% Millennials 31% 74% 26% Yes Generation X 69% Baby Boomers 66% 0% 10% 20% 30% No 31% 35% 40% 50% 13 60% 70% 80% Sponsored by: 90% 100%
- 14. For more information… About Dimensional Research Dimensional Research provides practical marketing research to help technology companies make smarter business decisions. Our researchers are experts in technology and understand how corporate IT organizations operate. Our qualitative research services deliver a clear understanding of customer and market dynamics. For more information, visit www.dimensionalresearch.com. About RingCentral RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud business communications solutions. Easier to manage and more flexible than onpremise communications systems, RingCentral's cloud solution meets the needs of modern distributed and mobile workforces, while eliminating the expense of on-premise hardware and software. RingCentral is headquartered in San Mateo, California. For more information, visit www.ringcentral.com. © 2013 Dimensional Research. All rights reserved. 14 Sponsored by: