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Strategic Positioning in a Challenging World:
             Creating Shared Value


                                                                                                    Professor Michael E. Porter
                                                                                                      Harvard Business School

                                                                                                           Porter Prize India
                                                                                                Boston, MA / New Delhi, India
                                                                                                         September 28, 2012
This presentation draws on ideas from Professor Porter’s books and articles, in particular, Competitive Strategy (The Free Press, 1980); Competitive
Advantage (The Free Press, 1985); “What is Strategy?” (Harvard Business Review, Nov/Dec 1996); and On Competition (Harvard Business Review,
2008). No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical,
photocopying, recording, or otherwise—without the permission of Michael E. Porter. Additional information may be found at the website of the Institute for
Strategy and Competitiveness, www.isc.hbs.edu.
Thinking Strategically




                             COMPETING                                                   COMPETING
                           TO BE THE BEST                                               TO BE UNIQUE




                                                        The worst error in strategy is to compete
                                                         with rivals on the same dimensions


20120928—Porter Prize India Strategy and CSV Presentation—FINAL             2                       Copyright 2012 © Professor Michael E. Porter
What Do We Mean by a Strategy?

• Strategy is different than aspirations
       – “Our strategy is to be #1 or #2…”
       – “Our strategy is to be the world leader…”
       – “Our strategy is to grow…”
       – “Our strategy is to provide superior returns to our shareholders…”

• Strategy is more than a particular action
       – “Our strategy is to merge…”
       – “… internationalize…”
       – “… consolidate the industry…”
       – “… outsource…”
       – “…double our R&D budget…”

• Strategy is not the same as vision / values
       – “Our strategy is to advance technology for mankind …”
       – “…to be ethical…”


                              • Strategy defines the company’s distinctive approach to competing
                                and the competitive advantages on which it will be based
20120928—Porter Prize India Strategy and CSV Presentation—FINAL   3                        Copyright 2012 © Professor Michael E. Porter
Economic Foundations of Competition


                  • Company economic performance results from two distinct causes



                                                                                 Strategic
                                       Industry                                 Positioning
                                       Structure                                Within the
                                                                                 Industry

                   - Industry Attractiveness                            - Sustainable Competitive Advantage




                                    • Strategic thinking must encompass both areas
                                    • Companies must focus on the health of the industry,
                                      not just their own position



20120928—Porter Prize India Strategy and CSV Presentation—FINAL   4                             Copyright 2012 © Professor Michael E. Porter
Determinants of Industry Profitability
                                                                  Industry Structure

                                                                  Threat of Substitute
                                                                  Products or Services




          Bargaining Power                                          Rivalry Among        Bargaining Power
            of Suppliers                                               Existing             of Buyers
                                                                     Competitors




                                                                     Threat of New
                                                                       Entrants




            • Part of strategy is to drive a positive transformation in industry structure
20120928—Porter Prize India Strategy and CSV Presentation—FINAL            5                  Copyright 2012 © Professor Michael E. Porter
Achieving Superior Performance


                                                                  Differentiation
                                                                  (Higher Price)




                                                                   Competitive
                                                                   Advantage




                                                                   Lower Cost




20120928—Porter Prize India Strategy and CSV Presentation—FINAL          6          Copyright 2012 © Professor Michael E. Porter
Competitive Advantage and the Value Chain

                                                                               Firm Infrastructure
                                                                (e.g., Financing, Planning, Investor Relations)

                                                                       Human Resource Management
Support                                                      (e.g., Recruiting, Training, Compensation System)
Activities
                                                                           Technology Development
                                                       (e.g., Product Design, Process Design, Market Research)                                  M
                                                                                                                                                                    Value
                                                                                  Procurement                                                       a
                                                                    (e.g., Services, Machines, Advertising, Data)                                       r           What
                                                                                                                                                        g           buyers are
                             Inbound                       Operations                Outbound            Marketing        After-Sales               i               willing to
                             Logistics                                               Logistics            & Sales           Service                                 pay
                                                                                                                                                n
                          (e.g., Customer                   (e.g., Branch           (e.g., Order         (e.g., Sales   (e.g., Installation,
                           Access, Data                      Operations,            Processing,             Force,          Customer
                             Collection,                      Assembly,             Warehousing,          Promotion,         Support,
                             Incoming                        Component                 Report            Advertising,       Complaint
                              Material                       Fabrication)           Preparation)           Proposal         Resolution,
                              Storage,                                                                   Writing, Web         Repair)
                              Service)                                                                        site)



                                                                                Primary Activities

          • The value chain is the set of activities involved in delivering value to customers
          • All competitive advantage resides in the value chain. Strategy is manifested in
            choices about how activities in the value chain are configured and linked together
  20120928—Porter Prize India Strategy and CSV Presentation—FINAL                                    7                                         Copyright 2012 © Professor Michael E. Porter
Achieving Superior Performance
                                                Operational Effectiveness Is Not Strategy



                                Operational                                          Strategic
                               Effectiveness                                        Positioning



   • Assimilating, attaining, and                                         • Creating a unique value
     extending best practices                                               proposition




                      Doing things better                                    Doing things differently to
                                                                               deliver superior value

                     Validate and Execute                                             Choice


20120928—Porter Prize India Strategy and CSV Presentation—FINAL     8                        Copyright 2012 © Professor Michael E. Porter
What Creates a Successful Strategy?


                                                         • A unique value proposition compared
                                                           to other organizations




20120928—Porter Prize India Strategy and CSV Presentation—FINAL            9                     Copyright 2012 © Professor Michael E. Porter
Defining the Value Proposition



                                             What
                                                                                             Which Needs?
                                          Customers?


                                   •     What end users?                                 •   Which products?
                                   •     What channels?                                  •   Which features?
                                                                                         •   Which services?

                                                                      What Relative
                                                                        Price?


                                                                  •   Premium? Parity?
                                                                      Discount?




                                       • A novel value proposition often expands the market


20120928—Porter Prize India Strategy and CSV Presentation—FINAL              10                             Copyright 2012 © Professor Michael E. Porter
What Creates a Successful Strategy?


                                                         • A unique value proposition compared
                                                           to other organizations

                                                         • A distinctive value chain embodying
                                                           choices about how the organization will
                                                           operate differently




20120928—Porter Prize India Strategy and CSV Presentation—FINAL              11                      Copyright 2012 © Professor Michael E. Porter
Strategic Positioning
                                                                      IKEA, Sweden
                                 Value Proposition                                             Distinctive Activities


  •     Young, first time, or price-sensitive buyers with                        •   Modular, ready-to-assemble, easy to ship furniture
        design sophistication                                                        designs
  •     Stylish, space efficient and compatible furniture                        •   In-house design of all products
        lines and accessories at very low price points                           •   Wide range of styles which are all displayed in
                                                                                     huge warehouse stores with large on-site
                                                                                     inventories
                                                                                 •   Self-selection by the customer
                                                                                 •   Extensive customer information in the form of
                                                                                     catalogs, explanatory ticketing, do-it-yourself
                                                                                     videos, and assembly instructions
                                                                                 •   IKEA designer names attached to related products
                                                                                     to inform coordinated purchases
                                                                                 •   Suburban locations with large parking lots
                                                                                 •   Long hours of operation
                                                                                 •   On-site, low-cost, restaurants
                                                                                 •   Child care provided in the store
                                                                                 •   Self-delivery by most customers




20120928—Porter Prize India Strategy and CSV Presentation—FINAL             12                                      Copyright 2012 © Professor Michael E. Porter
What Creates a Successful Strategy?


                                                         • A unique value proposition compared
                                                           to other organizations

                                                         • A distinctive value chain embodying
                                                           choices about how the organization will
                                                           operate differently

                                                         • Making clear tradeoffs, and choosing
                                                           what not to do




20120928—Porter Prize India Strategy and CSV Presentation—FINAL              13                      Copyright 2012 © Professor Michael E. Porter
Making Strategic Tradeoffs
                                                                     IKEA, Sweden
                                                 IKEA                                   Typical Furniture Retailer

  Product                                                                      Product
  •      Low-priced, modular, ready-to-assemble designs                        •   Higher priced, fully assembled products
  •      No custom options                                                     •   Customization of fabrics, colors, finishes, and
  •      Furniture design driven by cost, manufacturing                            sizes
         simplicity, and style                                                 •   Design driven by image, materials, varieties

  Value Chain                                                                  Value Chain
  •      Centralized, in-house design of all products                          •   Source some or all lines from outside suppliers
  •      All styles on display in huge warehouse stores                        •   Medium sized showrooms with limited portion of
  •      Large on-site inventories                                                 available models on display
  •      Limited sales help, but extensive customer                            •   Limited inventories / order with lead time
         information                                                           •   Extensive sales assistance
  •      Long hours of operation                                               •   Traditional retail hours




    • Tradeoffs create the need for choice
    • Tradeoffs make a strategy sustainable against imitation by established rivals
    • An essential part of strategy is choosing what not to do
20120928—Porter Prize India Strategy and CSV Presentation—FINAL           14                                      Copyright 2012 © Professor Michael E. Porter
What Creates a Successful Strategy?


                                                         • A unique value proposition compared
                                                           to other organizations

                                                         • A distinctive value chain embodying
                                                           choices about how the organization will
                                                           operate differently

                                                         • Making clear tradeoffs, and choosing
                                                           what not to do

                                                         • Choices of activities across the value
                                                           chain that fit together and reinforce
                                                           each other




20120928—Porter Prize India Strategy and CSV Presentation—FINAL              15                      Copyright 2012 © Professor Michael E. Porter
Mutually Reinforcing Activity Choices
                                                      Suburban
                                                                                     IKEA
                                                    locations with                                    Very low        High traffic
                                                        ample                                          prices         store layout
                                                       parking                         Very large
                                                                                        stores
                                                                                                                                             Explanatory
                                                                                                                                               catalogs,
               Instructions                                                                                                                   Informative
              and support                                                                                                                    displays and
              for customer                                                                                                                       Labels
                                                Customer self                         All items on
                 assembly                                                                                   Self-selection
                                                 delivery and                         display and
                                                                                        in-stock            by customer
                                                  Assembly




                                                                                    Complete line
                 Ease of
                                                                     Designer      of furniture and
                                                                  identification
              transport and
                                                                  of compatible
                                                                                   accessories to
                assembly                                                            furnish home
                                                                       lines
                                                                                                                                             Year-round
                                                                                                                                          stocking to even
                                                                                                                                           out production
                                                                                       In-house
                                                                                    design focused
                                                     Modular,                         on cost of                 Low
                                                     scalable                       manufacturing           manufacturing
                                                     furniture                                              and logistical
                                                      designs                                                   costs
                                                                                      High variety,                                          100 percent
             “Knock-down”                                                             but ease of                                           sourcing from
              kit packaging                                                          manufacturing                                            Long-term
                                                                                                                                              suppliers


                                        • Fit is leveraging what is different to be more different
20120928—Porter Prize India Strategy and CSV Presentation—FINAL                           16                                     Copyright 2012 © Professor Michael E. Porter
What Creates a Successful Strategy?


                                                         • A unique value proposition compared
                                                           to other organizations

                                                         • A distinctive value chain embodying
                                                           choices about how the organization will
                                                           operate differently

                                                         • Making clear tradeoffs, and choosing
                                                           what not to do

                                                         • Choices of activities across the value
                                                           chain that fit together and reinforce
                                                           each other

                                                         • Continuity of strategic direction



20120928—Porter Prize India Strategy and CSV Presentation—FINAL               17                     Copyright 2012 © Professor Michael E. Porter
Competing on Strategy




                              Zero Sum                                                    Positive Sum
                             Competition                                                  Competition



           • Compete head to head                                                  • Compete on strategy
           • One company’s gain                                                    • More than one company
             requires another company’s                                              can be successful
             loss
                                                                                   • Competition expands the
           • Competition often                                                       customers served, the
             undermines industry                                                     needs that are met, and the
             structure and profitability                                             overall value pool




20120928—Porter Prize India Strategy and CSV Presentation—FINAL             18                      Copyright 2012 © Professor Michael E. Porter
The Role of Business in Society


 • Only business can create prosperity
 • Healthy businesses need a healthy community




 • There is an ever growing awareness of major societal challenges
 • Government and NGO’s lack sufficient resources and capabilities to
   fully meet these challenges
 • More of the public sees business as prospering at the expense of the
   society
 • Despite growing corporate citizenship activities, the legitimacy of
   business has fallen


20120928—Porter Prize India Strategy and CSV Presentation—FINAL    19                 Copyright 2012 © Professor Michael E. Porter
The Role of a Company in Its Communities
                                                                  Evolving Approaches




               Philanthropy



    • Donations to worthy
      social causes
    • Volunteering




20120928—Porter Prize India Strategy and CSV Presentation—FINAL            20           Copyright 2012 © Professor Michael E. Porter
The Role of a Company in Its Communities
                                                                  Evolving Approaches




                                                                     Corporate Social
               Philanthropy                                           Responsibility
                                                                         (CSR)


    • Donations to worthy                                          • Compliance with
      social causes                                                  community standards
    • Volunteering                                                 • Good corporate
                                                                     citizenship
                                                                   • “Sustainability”




20120928—Porter Prize India Strategy and CSV Presentation—FINAL                21          Copyright 2012 © Professor Michael E. Porter
The Role of a Company in Its Communities
                                                                  Evolving Approaches




                                                                     Corporate Social        Creating Shared
               Philanthropy                                           Responsibility              Value
                                                                         (CSR)                    (CSV)


    • Donations to worthy                                          • Compliance with       • Integrating societal
      social causes                                                  community standards     improvement into
    • Volunteering                                                 • Good corporate          economic value
                                                                     citizenship             creation itself
                                                                   • “Sustainability”




20120928—Porter Prize India Strategy and CSV Presentation—FINAL                22                   Copyright 2012 © Professor Michael E. Porter

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Porter Prize India Strategy and CSV Presentation

  • 1. Strategic Positioning in a Challenging World: Creating Shared Value Professor Michael E. Porter Harvard Business School Porter Prize India Boston, MA / New Delhi, India September 28, 2012 This presentation draws on ideas from Professor Porter’s books and articles, in particular, Competitive Strategy (The Free Press, 1980); Competitive Advantage (The Free Press, 1985); “What is Strategy?” (Harvard Business Review, Nov/Dec 1996); and On Competition (Harvard Business Review, 2008). No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means—electronic, mechanical, photocopying, recording, or otherwise—without the permission of Michael E. Porter. Additional information may be found at the website of the Institute for Strategy and Competitiveness, www.isc.hbs.edu.
  • 2. Thinking Strategically COMPETING COMPETING TO BE THE BEST TO BE UNIQUE The worst error in strategy is to compete with rivals on the same dimensions 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 2 Copyright 2012 © Professor Michael E. Porter
  • 3. What Do We Mean by a Strategy? • Strategy is different than aspirations – “Our strategy is to be #1 or #2…” – “Our strategy is to be the world leader…” – “Our strategy is to grow…” – “Our strategy is to provide superior returns to our shareholders…” • Strategy is more than a particular action – “Our strategy is to merge…” – “… internationalize…” – “… consolidate the industry…” – “… outsource…” – “…double our R&D budget…” • Strategy is not the same as vision / values – “Our strategy is to advance technology for mankind …” – “…to be ethical…” • Strategy defines the company’s distinctive approach to competing and the competitive advantages on which it will be based 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 3 Copyright 2012 © Professor Michael E. Porter
  • 4. Economic Foundations of Competition • Company economic performance results from two distinct causes Strategic Industry Positioning Structure Within the Industry - Industry Attractiveness - Sustainable Competitive Advantage • Strategic thinking must encompass both areas • Companies must focus on the health of the industry, not just their own position 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 4 Copyright 2012 © Professor Michael E. Porter
  • 5. Determinants of Industry Profitability Industry Structure Threat of Substitute Products or Services Bargaining Power Rivalry Among Bargaining Power of Suppliers Existing of Buyers Competitors Threat of New Entrants • Part of strategy is to drive a positive transformation in industry structure 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 5 Copyright 2012 © Professor Michael E. Porter
  • 6. Achieving Superior Performance Differentiation (Higher Price) Competitive Advantage Lower Cost 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 6 Copyright 2012 © Professor Michael E. Porter
  • 7. Competitive Advantage and the Value Chain Firm Infrastructure (e.g., Financing, Planning, Investor Relations) Human Resource Management Support (e.g., Recruiting, Training, Compensation System) Activities Technology Development (e.g., Product Design, Process Design, Market Research) M Value Procurement a (e.g., Services, Machines, Advertising, Data) r What g buyers are Inbound Operations Outbound Marketing After-Sales i willing to Logistics Logistics & Sales Service pay n (e.g., Customer (e.g., Branch (e.g., Order (e.g., Sales (e.g., Installation, Access, Data Operations, Processing, Force, Customer Collection, Assembly, Warehousing, Promotion, Support, Incoming Component Report Advertising, Complaint Material Fabrication) Preparation) Proposal Resolution, Storage, Writing, Web Repair) Service) site) Primary Activities • The value chain is the set of activities involved in delivering value to customers • All competitive advantage resides in the value chain. Strategy is manifested in choices about how activities in the value chain are configured and linked together 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 7 Copyright 2012 © Professor Michael E. Porter
  • 8. Achieving Superior Performance Operational Effectiveness Is Not Strategy Operational Strategic Effectiveness Positioning • Assimilating, attaining, and • Creating a unique value extending best practices proposition Doing things better Doing things differently to deliver superior value Validate and Execute Choice 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 8 Copyright 2012 © Professor Michael E. Porter
  • 9. What Creates a Successful Strategy? • A unique value proposition compared to other organizations 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 9 Copyright 2012 © Professor Michael E. Porter
  • 10. Defining the Value Proposition What Which Needs? Customers? • What end users? • Which products? • What channels? • Which features? • Which services? What Relative Price? • Premium? Parity? Discount? • A novel value proposition often expands the market 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 10 Copyright 2012 © Professor Michael E. Porter
  • 11. What Creates a Successful Strategy? • A unique value proposition compared to other organizations • A distinctive value chain embodying choices about how the organization will operate differently 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 11 Copyright 2012 © Professor Michael E. Porter
  • 12. Strategic Positioning IKEA, Sweden Value Proposition Distinctive Activities • Young, first time, or price-sensitive buyers with • Modular, ready-to-assemble, easy to ship furniture design sophistication designs • Stylish, space efficient and compatible furniture • In-house design of all products lines and accessories at very low price points • Wide range of styles which are all displayed in huge warehouse stores with large on-site inventories • Self-selection by the customer • Extensive customer information in the form of catalogs, explanatory ticketing, do-it-yourself videos, and assembly instructions • IKEA designer names attached to related products to inform coordinated purchases • Suburban locations with large parking lots • Long hours of operation • On-site, low-cost, restaurants • Child care provided in the store • Self-delivery by most customers 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 12 Copyright 2012 © Professor Michael E. Porter
  • 13. What Creates a Successful Strategy? • A unique value proposition compared to other organizations • A distinctive value chain embodying choices about how the organization will operate differently • Making clear tradeoffs, and choosing what not to do 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 13 Copyright 2012 © Professor Michael E. Porter
  • 14. Making Strategic Tradeoffs IKEA, Sweden IKEA Typical Furniture Retailer Product Product • Low-priced, modular, ready-to-assemble designs • Higher priced, fully assembled products • No custom options • Customization of fabrics, colors, finishes, and • Furniture design driven by cost, manufacturing sizes simplicity, and style • Design driven by image, materials, varieties Value Chain Value Chain • Centralized, in-house design of all products • Source some or all lines from outside suppliers • All styles on display in huge warehouse stores • Medium sized showrooms with limited portion of • Large on-site inventories available models on display • Limited sales help, but extensive customer • Limited inventories / order with lead time information • Extensive sales assistance • Long hours of operation • Traditional retail hours • Tradeoffs create the need for choice • Tradeoffs make a strategy sustainable against imitation by established rivals • An essential part of strategy is choosing what not to do 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 14 Copyright 2012 © Professor Michael E. Porter
  • 15. What Creates a Successful Strategy? • A unique value proposition compared to other organizations • A distinctive value chain embodying choices about how the organization will operate differently • Making clear tradeoffs, and choosing what not to do • Choices of activities across the value chain that fit together and reinforce each other 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 15 Copyright 2012 © Professor Michael E. Porter
  • 16. Mutually Reinforcing Activity Choices Suburban IKEA locations with Very low High traffic ample prices store layout parking Very large stores Explanatory catalogs, Instructions Informative and support displays and for customer Labels Customer self All items on assembly Self-selection delivery and display and in-stock by customer Assembly Complete line Ease of Designer of furniture and identification transport and of compatible accessories to assembly furnish home lines Year-round stocking to even out production In-house design focused Modular, on cost of Low scalable manufacturing manufacturing furniture and logistical designs costs High variety, 100 percent “Knock-down” but ease of sourcing from kit packaging manufacturing Long-term suppliers • Fit is leveraging what is different to be more different 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 16 Copyright 2012 © Professor Michael E. Porter
  • 17. What Creates a Successful Strategy? • A unique value proposition compared to other organizations • A distinctive value chain embodying choices about how the organization will operate differently • Making clear tradeoffs, and choosing what not to do • Choices of activities across the value chain that fit together and reinforce each other • Continuity of strategic direction 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 17 Copyright 2012 © Professor Michael E. Porter
  • 18. Competing on Strategy Zero Sum Positive Sum Competition Competition • Compete head to head • Compete on strategy • One company’s gain • More than one company requires another company’s can be successful loss • Competition expands the • Competition often customers served, the undermines industry needs that are met, and the structure and profitability overall value pool 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 18 Copyright 2012 © Professor Michael E. Porter
  • 19. The Role of Business in Society • Only business can create prosperity • Healthy businesses need a healthy community • There is an ever growing awareness of major societal challenges • Government and NGO’s lack sufficient resources and capabilities to fully meet these challenges • More of the public sees business as prospering at the expense of the society • Despite growing corporate citizenship activities, the legitimacy of business has fallen 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 19 Copyright 2012 © Professor Michael E. Porter
  • 20. The Role of a Company in Its Communities Evolving Approaches Philanthropy • Donations to worthy social causes • Volunteering 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 20 Copyright 2012 © Professor Michael E. Porter
  • 21. The Role of a Company in Its Communities Evolving Approaches Corporate Social Philanthropy Responsibility (CSR) • Donations to worthy • Compliance with social causes community standards • Volunteering • Good corporate citizenship • “Sustainability” 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 21 Copyright 2012 © Professor Michael E. Porter
  • 22. The Role of a Company in Its Communities Evolving Approaches Corporate Social Creating Shared Philanthropy Responsibility Value (CSR) (CSV) • Donations to worthy • Compliance with • Integrating societal social causes community standards improvement into • Volunteering • Good corporate economic value citizenship creation itself • “Sustainability” 20120928—Porter Prize India Strategy and CSV Presentation—FINAL 22 Copyright 2012 © Professor Michael E. Porter