The document discusses planning an environment for learning at a Brazilian retail company with over 5,000 employees from diverse backgrounds. It will divide classes into groups based on factors like life context, learning style, goals, and experience. The training will create a positive environment that values diversity and different learning styles through a variety of approaches like discussions, diagrams, multimedia materials and student-produced presentations. It will shift from a traditional teacher-centered model to a more student-centered approach that checks understanding through diverse teaching styles and feedback.