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An Environment for Learning
Positive Environment?
A place where people can share ideas and opinions;
values diversity of people and beliefs;
invites people to work in the way they learn better;
adapts each kind of intelligence;
uses a variety of approaches in order to adapt to all pupil.
Context

Where?
A Brazilian retail company with more than 5,000 employees throughout the country.

What?
Training about products and services sold, especifications, which product fits better each kind
of customer.

Who?
Employees are very different in sociodemographic terms:
• both genders,
• 90% of them aged 20-40 years old (Generation Y and Z), 70% are aged 20-30
• 20% are less than 1 year in the company (some of them already worked in retail and some
do not)
• Single, married, divoced, with or without children
• From all the regions in the country (we have very different cultures in each state)

How?...
Planning
Planning must consider:

Life
context
(Family
Scenario)

Learning
style
•
•
•

Visual
Tactile
Hearing

•
•
•

Civil status
Age
Children

Goals of
the
student

Academic
Level
•
•
•

High School
Undergraduate
Time in the
company

•
•
•

Keep selling
Sales Manager
Graduating/ Find
another position

(experience in the
role)

Since there are so many different situations (27 combinations), classes will be divided into groups
according to the factors above.
For this reason, before recruiting people for the training sessions, they will have to fill a survey in
order to be categorized according to these factors.
Positive Environment

Physical conditions must be cared about, but much more than
light, temperature and sound, we will use:
 Experiencing the behavior needed
 Diagrams for explaining what we say
 Multimedia material, such as pictures and videos
 Discussions about best and worst practices, daily situations,
etc.

In order to make students more involved, it will also be asked

for them to produce and present something.
How it has always been

How it will be

Teacher-centered (much content,
little time)

More student-centered (checking
understanding)

Lecture style

Diverse styles (discussions,
diagrams, interactions, videos, etc.)

Telling them how to do

No feedback

Asking how they do
Ask others if they agree, if they do
the same, what could be done
differently
Providing feedback

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Positive Environment for Learning

  • 2. Positive Environment? A place where people can share ideas and opinions; values diversity of people and beliefs; invites people to work in the way they learn better; adapts each kind of intelligence; uses a variety of approaches in order to adapt to all pupil.
  • 3. Context Where? A Brazilian retail company with more than 5,000 employees throughout the country. What? Training about products and services sold, especifications, which product fits better each kind of customer. Who? Employees are very different in sociodemographic terms: • both genders, • 90% of them aged 20-40 years old (Generation Y and Z), 70% are aged 20-30 • 20% are less than 1 year in the company (some of them already worked in retail and some do not) • Single, married, divoced, with or without children • From all the regions in the country (we have very different cultures in each state) How?...
  • 4. Planning Planning must consider: Life context (Family Scenario) Learning style • • • Visual Tactile Hearing • • • Civil status Age Children Goals of the student Academic Level • • • High School Undergraduate Time in the company • • • Keep selling Sales Manager Graduating/ Find another position (experience in the role) Since there are so many different situations (27 combinations), classes will be divided into groups according to the factors above. For this reason, before recruiting people for the training sessions, they will have to fill a survey in order to be categorized according to these factors.
  • 5. Positive Environment Physical conditions must be cared about, but much more than light, temperature and sound, we will use:  Experiencing the behavior needed  Diagrams for explaining what we say  Multimedia material, such as pictures and videos  Discussions about best and worst practices, daily situations, etc. In order to make students more involved, it will also be asked for them to produce and present something.
  • 6. How it has always been How it will be Teacher-centered (much content, little time) More student-centered (checking understanding) Lecture style Diverse styles (discussions, diagrams, interactions, videos, etc.) Telling them how to do No feedback Asking how they do Ask others if they agree, if they do the same, what could be done differently Providing feedback