![The workshops and how to follow up
Below is the full list of workshops including synopsis and take-aways. These are all available for
you to download from our client portal: www.gdssummitplus.com
Opening Panel Discussion: Embracing the Age of Digital Disruption
Hosts: Endava – Jeremy Mayes | MetLife – Amanda Barkus | PayPal – Nitin Prabhu | Strategy
CIO – Alan Royal | Wells Fargo – Philip Sprague
Synopsis: In an ever more rapidly changing landscape, financial institutions are faced with
increasing demands from both customers and colleagues alike. Business transformation
becomes a continuous endeavor to keep pace with progress, so how to create culture that
supports and enhances business innovation & growth whilst maintaining emphasis on its core
competencies.
Key Takeaways:
• As technological advancement accelerates, so will the pace of innovation. Is the ultimate
choice disrupt or be disrupted?
• Given that regulatory challenges facing our industry, how can an organization be agile
enough to be innovative?
• Why a ‘customer experience first’ mentality is the ultimate driver for digital innovation.
[Again, think UBER]
WS 1: Importance of Change Management in Enterprise Data Practice
Host: Northern Trust – Ranjana Young
Synopsis: Most Data management organizations are focused on what should be the data
strategy for the organizations, how to enable core capabilities through tools and technology.
The focus is right but unless the change that is required to enable growth and effective risk
management of data strategy aligns fully with business strategy then it is difficult for business
and functional leaders. Data driven decision making is a key change and it is critical to ensure
that the mindset of business leaders can approach tasks with this perspective.
Key Takeaway:
• This session will explore what methods and tools can be used to build a culture of data driven
decision making and how to communicate the benefits of an encompassing data strategy to
the whole organization.
WS 3: The FST US Challenge Forum 1
Synopsis: This open session will offer the opportunity to discuss the key business challenges
focused on business transformation, including: Organizational transformation, digital
transformation and using data to better understand your customer needs.](https://image.slidesharecdn.com/f318232d-9536-4b95-bc63-800e5e238272-151128195026-lva1-app6891/85/Post-Event-Report-Delegate-6-320.jpg)
Post-Event-Report-Delegate
- 1. POST EVENT REPORT NOVEMBER 2015, Austin, Texas
- 2. Turning conversation into action We hope you enjoyed the FST Summit at the Omni Barton Creek in Austin. It was a great experience for everyone involved from the feedback we have received. We deliver value for you by understanding your challenges and project plans and provide you with the environment to find solutions. We hope you enjoyed the workshops, panel discussions and 1-2-1 meetings and can return to your business with answers, actions and solutions to drive your project plans forward. Your involvement helped to ensure a fantastic event, and I’m sure you are excited about A) the connections you made and B) putting your learning into action. Contents • Let’s keep talking • Solution Provider & Attendee contact information • The workshops and how to follow up • The Analyst Report
- 3. Let’s keep talking I want to ensure you get the most from your time at the summit because we succeed if you and your peers have found those all-important answers to your challenges. To that end, I would really like us to keep talking. Working with you Your summit experience should not end once you have returned to your office, in fact it has just begun. We want to continue working with you, supporting you and your business, helping you achieve your goals and moving your industry forward. In this document you will find links to online groups where you can get back in touch with fellow executives and the summit’s solution providers. But if you would like to use our connections and long established relationships to talk one-on-one, please let us know. If you have any additional feedback and would like to know more about working with us on any of our additional products, my contact information is on this page: Elliott Lee Vice President E: elliott.lee@gdsinternational.com T: 212-796-2892 C: 917-340-2475
- 4. Solution Provider Contact Information Company Attendee Position Email Business Phone Ab Initio Software Darren Miller Director of Internal Consulting dmiller@abinitio.com 617-828-4957 Ab Initio Software Doug Housman Senior Account Manager dhousman@abinitio.com 914-330-5903 Ab Initio Software Ed Sheehy Senior Strategic Consultant - Financial Services esheehy@abinitio.com 617-590-6315 AppDynamics Brian Isaak Director, South Central Region brian.isaak@appdynamics.com 512-497-9855 AppDynamics Kalyan Ramanathan VP Marketing Kalyan.Ramanathan@appdynamics.com 408-230-5406 BAE Systems Martino Roselli VP Financial Services, USA martino.roselli@baesystems.com 917-753-2993 BAE Systems Bill Sweeney Financial Services Evangelist bill.sweeney@baesystems.com 973-980-0916 BAE Systems Jennifer Nykyforchyn n/a Jennifer.Nykyforchyn@baesystems.com 917-445-0095 Citrix Systems, Inc Stephen Clouse Director IT Portfolio Management Stephen.clouse@citrix.com 781-405-9959 Citrix Systems, Inc William Sovak Enterprise Relationship Manager william.sovak@citrix.com 201-906-6688 Endava Jeremy Mayes VP Digital Creative Services Jeremy.mayes@endava.com 551-580-2429 Endava Dan Sullivan President Dan.sullivan@endava.com 214-668-5474 Endava Simon Bucknall Account Executive Simon.bucknall@endava.com 917-618-8464 EOS Software Mohit Doshi CEO mohit@eossoftware.com 408-439-2922 ForgeRock Scott Hunter Enterprise Account Executive scott.hunter@forgerock.com 630-441-8557 ForgeRock Robert MacDonald Product Marketing Director robert.macdonald@forgerock.com 613-866-9959 IBM Mark Michener IBM Microsoft Practice - Financial Services Business Development Leader mmichen@us.ibm.com 610-909-4205 ITIDATA Daniel Fruchtman Director - Business Development dfruchtman@itidata.com 917-545-6044 ITIDATA Srinivas Rampalli Director - Business Advisory srampalli@itidata.com 917-545-6360 Kunai Consulting Kishan Patel CEO kishan@kunaiconsulting.com 858-610-1400 Kunai Consulting Amish Patel CTO amish@kunaiconsulting.com 510-209-8161 Maveric Systems Dwarak Sri VP Key Client Relationships dwaraks@maveric-systems.com +91 7358377670 Maveric Systems Aravindhan Ramalingam AVP aravindhanr@maveric-systems.com +91 9043016587 Nucleus Software Harish Bhat VP & Head, North America Business harish.bhat@nucleussoftware.com 925-367-1110 Nucleus Software Jitesh Malik VP & Head - Global Solutions Sales & Transaction Banking jitesh.malik@nucleussoftware.com +65 92351200 Owl Computing Technologies Mike Timan Director of Sales mtiman@owlcti.com 203-894-9342 Owl Computing Technologies Ronald Mraz, Ph.D. President and CEO rmraz@owlcti.com 203-894-9342 Owl Computing Technologies Geoff McNiven Subject Matter Expert (SME) gmcniven@owlcti.com 203-894-9342 Pythian Craig Irwin VP Sales - DevOps irwin@pythian.com 408-464-1042 Pythian Aaron Lee VP Transformation Services alee@pythian.com 512-589-3506 Scottish Development International Mike McArthur VP mike.mcarthur@scotent.co.uk 617-417-8255 Scottish Development International Shaun McAlpine Assistant VP shaun.mcalpine@scotent.co.uk 617-930-2713 SIM Partners Saul Delage VP Global Channel Development sdelage@simpartners.com 630-561-9193 SIM Partners Scott Graflund Advisor, SIM Partners sgraflund@lgvgroup.com 847-707-1779
- 5. Tata Consultancy Services (TCS) Balagovind Kesavan Marketing Manager, Banking and Financial Services balagovind.kesavan@tcs.com 510-493-0522 Tata Consultancy Services (TCS) Sujith Kochaniyan Business Development Manager, Banking and Financial Services, NA k.sujith@tcs.com 917-640-1949 Tata Consultancy Services (TCS) Christopher Venturina Sr Consultant BFS christopher.venturina@tcs.com 602-881-6666 TouchCommerce George Skaff CMO gskaff@touchcommerce.com 650-799-7792 TouchCommerce Jerry Phillips VP Strategic Accounts jphillips@touchcommerce.com 512-750-9289 VCE Michael O'Hara VP Strategic Alliances michael.ohara@vce.com 214-766-8283 VCE Jim Light UDAS Global Business Development Lead jim.light@vce.com 315-708-9013
- 6. The workshops and how to follow up Below is the full list of workshops including synopsis and take-aways. These are all available for you to download from our client portal: www.gdssummitplus.com Opening Panel Discussion: Embracing the Age of Digital Disruption Hosts: Endava – Jeremy Mayes | MetLife – Amanda Barkus | PayPal – Nitin Prabhu | Strategy CIO – Alan Royal | Wells Fargo – Philip Sprague Synopsis: In an ever more rapidly changing landscape, financial institutions are faced with increasing demands from both customers and colleagues alike. Business transformation becomes a continuous endeavor to keep pace with progress, so how to create culture that supports and enhances business innovation & growth whilst maintaining emphasis on its core competencies. Key Takeaways: • As technological advancement accelerates, so will the pace of innovation. Is the ultimate choice disrupt or be disrupted? • Given that regulatory challenges facing our industry, how can an organization be agile enough to be innovative? • Why a ‘customer experience first’ mentality is the ultimate driver for digital innovation. [Again, think UBER] WS 1: Importance of Change Management in Enterprise Data Practice Host: Northern Trust – Ranjana Young Synopsis: Most Data management organizations are focused on what should be the data strategy for the organizations, how to enable core capabilities through tools and technology. The focus is right but unless the change that is required to enable growth and effective risk management of data strategy aligns fully with business strategy then it is difficult for business and functional leaders. Data driven decision making is a key change and it is critical to ensure that the mindset of business leaders can approach tasks with this perspective. Key Takeaway: • This session will explore what methods and tools can be used to build a culture of data driven decision making and how to communicate the benefits of an encompassing data strategy to the whole organization. WS 3: The FST US Challenge Forum 1 Synopsis: This open session will offer the opportunity to discuss the key business challenges focused on business transformation, including: Organizational transformation, digital transformation and using data to better understand your customer needs.
- 7. WS 4: Designing for Emotional Impact Host: finservMarketing – Mike Langford Synopsis: What’s the #1 emotion you’d like your customer to feel? If you don’t know the answer you’re probably missing out on a critical business advantage. Based on research TIAA conducted earlier this year will dig into how a nearly 100 year-old brand is remaking itself for the digital age by focusing on the emotions that matter most. And then open up for a discussion on approaches to emotion definition, emotion design techniques, and measurement. LUNCH KEYNOTE: Data Diodes Provide Next Generation Network Cybersecurity for Data Replication and Transfer Host: Owl Computing Technologies – Ronald Mraz Synopsis: In this workshop attendees will learn what data diodes are, how they operate and how they offer stronger cybersecurity than a firewall. At a macro level data diodes are hardware centric (vs software based) and provide deterministic one-way only data flows. They protect networks from cyber-attacks and threats in ways firewalls can’t; while allowing data to flow out of the network to provide business continuity. Financial institutions handle, protect and replicate tremendous amounts of data which needs to be protected from a wide range of cyber threats. Most commonly acknowledged are the cyberattacks that steal data from an organization; however the target of cyber threats is shifting away from stealing and moving towards data manipulation. Attackers are entering networks and instead of stealing data, they are either modifying it to serve their purposes or encrypting it and holding it for ransom. In this environment the most important objective is to keep attackers out. No network security device does that better than a data diode. Owl DualDiode Technology has a proven 17 year history with U.S. government agencies, Department of Defense and critical infrastructure providers; protecting some of the most sensitive networks in the world. Key Takeaways: • Data diodes provide stronger cybersecurity than firewalls and are used as the ultimate network security solution for government agencies • Data diodes are becoming better known and are moving out of niche security solutions to mainstream security architectures • Owl’s DualDiode Technology not only protects networks but can replicate databases, transfer files, stream video, move large amounts of data at full line rate and perform content inspection WS 5: Payments 2050 Host: SunTrust Banks – Kellie Goodwin Synopsis: What will payments look like in the future? How can we think differently about the future of banking tools and customers then take steps to further advance the strategic direction of our business?
- 8. WS 6: Creating Adaptable Operating Models that Evolve with the Digital Journey Host: Strategy CIO – Alan Royal Synopsis: Most Banks now have fully formed digital transformation strategies and embarked on their digital journey’s years ago but often struggle to adapt to the rapid evolution of technology and meet the changing needs from their customers. For example the mobile experience has quickly become a crucial aspect of digital strategy that banks must address, and changes to IT and services development requires an organization to be capable of quickly shifting priorities and resources. Part of the challenge banks face in this area is having a legacy silo based configuration which reduces agility and creates a disjointed view of the customer. In order to compete with the more nimble disruptors that have proven capable of taking market share from even the most established institutions, a re-think of the operating model is required that can respond quickly to changing regulatory and customer demands. Key Takeaways: • This presentation will explore what types of operating models best ensure a holistic view of the customer that is fluid enough to incorporate and adapt to the constant technological innovation and its many iterations WS 7: How to Tell Your Boss Your Job Has Changed Host: BAE Systems – Bill Sweeney Synopsis: The pace of change to keep our corporations secure from threats is spinning far faster than anyone anticipated. Much of what we defined as Security’s responsibilities has evolved; and as those responsibilities transformed so did the people, process, data, and technology required. We’ve moved from “if we get hacked” to “when we get hacked” to “we may be getting hacked right now and not know it”. We moved from a focus of building walls to one of detecting, reacting and predicting what we know will happen. Signatures alone do not protect us – we must look for the underlying behaviors of our would-be attackers to increase our chances of stopping them before serious damage is done. The challenge now is operationalizing security; creating processes and procedures in anticipation of attacks and scaling your operation to be both effective and efficient. Fortunately the convergence of Cyber Risk, Compliance Risk, and Operational Risk provide both functioning efficiencies and a framework to fund what’s required. Key Takeaways: • Security is no longer about preventing being compromised • A static, set it and forget it world is not an option • Active monitoring and responding is the new frontier • A defense based on signatures is insufficient • The good news: You can find the money to pay for this
- 9. WS 8: The FST US Challenge Forum 2 Synopsis: This open break out session will offer the opportunity to discuss the bank of the future including: next generation payments, mobile banking and defining your omnichannel strategy. WS 9: Shifting Priorities in Cyber Defense Host: Citi – Bob Blakely Synopsis: Static host-based and perimeter-based cyber defenses are no longer sufficient to protect information systems against increasingly agile and adaptive adversaries. New defenses are beginning to emerge, emphasizing deception, system adaptation in the face of attacks, deep near-real-time analysis of adversary behavior, and quick response to penetration attempts. This session will examine new adaptive deception, detection, and response capabilities and how they can be integrated into enterprise Information Security programs. WS 10: Macro-Trends in Strategy for Investment Banking Technology Host: MetLife – Amanda Barkus Synopsis: The corporate sector of banking has its own set of challenges within the financial industry. As the regulatory environment drives financial firms to increase costs and decrease revenues, their margins get thinner and banks look for new strategies to optimize their technology departments Key Takeaways: • Understand the main pressures for investment banks as they relate to technology • Strategies to optimize IT departments in the next 12 to 36 months • Impact on vendors, locations, and skillset WS 11: Authentic Leadership in the Digital Age Host: MoneyGram – Rosanna Pitella Synopsis: The skills, experience, intelligence, education, integrity and emotional maturity required of successful authentic leaders in the digital age is unrivaled in the history of American business. Competitive and successful leaders in business find themselves necessarily becoming technology leaders at least within their own industry sector and business space. This session will address the following questions and provide attendees with rational answers to each one regarding Authentic Leadership in the Digital Age. Key Takeaways: • What is authentic leadership in any age? • What is the profile of an authentic leader? • Why are authentic leaders so valuable in the Digital Age? • What are the special challenges for authentic leaders in the Digital Age? • How does one develop authentic leadership in one’s organization?
- 10. WS 12: Overcoming the Challenges of Integrating Security into New Financial Services Products Host: Charles Schwab – Gary Nichols Synopsis: How do you reduce time-to-market for Internet-facing financial products for customers while ensuring that those products incorporate the proper security technologies and controls? Participants in this workshop will discuss how to improve cross-functionality and communication between teams such as executive sponsors, designers, architects, security, and development teams, while delivering a security standards-compliant product to customers. WS 14: Making Sense & Using Data in the FS Industry, in Real Time for a Customer Centric, Always on World Host: Strategy CIO – Alan Royal Synopsis: How are you leveraging your data as an organization? Where are the opportunities for delivering added value both to customers, colleagues & revenue streams to ensure maximum advantage? This session will explore key advances within real-time data management and what this means for the financial services industry. WS 15: The FST US Challenge Forum 3 Synopsis: This open session will offer the opportunity to discuss the key business challenges focused on the connection between security and your business. This will include: risk assessment, governance and standards and making a business case. Thank you for taking an active part in the sessions you attended. Without your participation the summit would not have been the success it was. If you have any further questions or would like to nominate yourself, a colleague or a fellow executive to speak at a future summit please contact: elliott.lee@gdsinternational.com To connect with the group and take the discussion forward, please join the LinkedIn Group.
- 11. The Analyst Report Alan Royal Head of Technology Innovation & Business Transformation Digital Transformation My Pre-Summit Paradigm View In considering the many facets associated with moving into the digital age, the legacy business operational environment and technology environment are in the critical path of any digital transformation strategy. Stated more specifically, within your individual organizations, consider the necessity of bringing together all parties who either have input into, will participate in, or will benefit from the transformation strategy. All parties involved must lower traditional organizational barriers and collaborate synergistically. As somewhat of a reinvention of existing operations, digital transformation is a journey rather than an event. For a successful outcome, all levels and affected organizations need to have a shared vision and clear direction to work together effectively. Traditional silos between IT and the business continue to create barriers to optimal synergistic outcomes; these historic silos are a primary reason why organizations like the Gartner Group still estimate IT project failure rates to be in excess of 50%. When large, complex institutions direct their IT organizations to “just go make it happen” without the needed synergistic collaboration, the projects are doomed to fail—or, at best, produce marginal value to the organization. As the digital transformation strategy starts to take shape, there will be many prospective vendors who offer partial to potentially full solution sets, customizable to a company’s digital distribution framework. These vendors may be leveraged to shorten time frames, reduce costs or enable additional capabilities not initially anticipated. Before considering solution partners, establish your project framework, scope and associated delivery strategy, so both the organization and the vendors can see where software packages may enhance value, reduce costs or expedite the digital transformation journey. A well-planned and well executed transformation into the digital distribution era can redefine what differentiates your organization within the current marketplace. This is the “gold standard” of your journey’s results. Learning Points From The FST Summit From workshops, the panel discussion, round tables and challenge sessions, a number of new data points emerged which materially impacted my analytical views going into
- 12. the conference, reflected above, which I feel are material enough to share with the summit attendees: We are allowing new entrants into our financial services footprint, passively observing and not aggressively responding. The specific example discussed was PayPal. We observed this primarily online payment service grow from obscurity into global relevance with no competitive response from the US banking industry. Looking forward, PayPal anticipates 10 million in net revenue in the coming year. Material to us today? No. However, as internet transactions continue to increase exponentially, they are the branded payment processing provider. When PayPal was in its infancy, any one of our major banks could have responded aggressively with an equivalent, or better market segment service offering superior to PayPal. Why did we not respond? The answer, in my opinion, is that as a banking industry, we are taking a tactical vs. strategic view toward the emergent electronic distribution service providers emerging with strategies to fill and or enhance customer’s digital experience. These vendors, while currently small, in comparison to major banking product lines, are establishing their functionality space which will emerge with time as electronic distribution becomes more the norm, of how banking activity is performed. My key take away from the group discussion on this topic, reflects that, we as an industry, have not taken digital banking seriously enough, nor the time to develop a strategic view what functionality will be required to support this distribution paradigm, from now to potentially 10-20 years in the future. The more purpose built vendors can establish themselves as key best practice components of the further digital distribution chain, like PayPal, will result materially impact the competitive complexities associated with providing a seamless Omni-Channel banking experience. Banks individually, or ideally as a collective, need to define an initial view as to what bank digital distribution will likely look like in the next 10 years, as a basis to evaluate the associated value generation chain in order to take an offensive rather than defensive posture toward new market entrants like PayPal. Secondly, banks to date, in the board room, have not recognized digital distribution as a material enough strategic distribution channel, to charter the creation of broad based enterprise strategic plans which address, a differentiated customer experience, anticipated cost for budgeting purposes, as the creation of a delivery plan which encompasses all the co-dependencies which require planning and execution. Broadly speaking, banks in the future will no longer be able to differentiate themselves based upon historic practice, but must embrace bank by bank, how they are going to plan, execute, deliver, capabilities into this distribution paradigm which maintains each banks competitive relevance.
- 13. Thirdly, and finally since the emerging paradigm of digital distribution, it has yet to gain relevance from the top in an organization. Banks need to consider their competitive environment 10 to 20 years in the future. What will the competitive landscape look like, and where will the banks stand in this new competitive landscape? Large trust customers are going to expire, and their assets pass to the Millennial generation. How, as a bank, are they going to present a banking paradigm specific to this new consumer generation needs, otherwise you will have competitive vulnerability to loose large trust assets to your competitors. In summary, it is clear at the VP/SVP level summit, attendees as well as hosts of other senior management are taking digital distribution seriously. What is most disturbing is that, at the Board Level, the same level of urgency does not exist. This leads me to the recommendation that Chief Innovation Officers need to be hired to report to the CEO and BOD, in order to create relevance to the topics above. Alternatively, major banks are going to find themselves with a need to react quickly, in order to catch up to the digital transformation competitors, and find their agility materially hampered by limitations placed on them based upon their legacy systems environment, which we affectionately called at the summit “the boat anchor”.
- 14. FST is a GDS International Event As the world’s premier B2B events company, our value proposition is simple: we deliver real actions, answers and solutions to our attendees’ challenges and project plans. And we’re very good at it. GDS International offers world-class B2B events for senior executives in a range of industries, including education, energy, financial, government, healthcare, HR, infrastructure, IT management, manufacturing, mining, pharmaceuticals, retail, security, supply chain, telecoms and utilities. What’s more, we’ve got 20 years of experience and offices in Bristol, New York & Miami. GDS offers a truly global reach: our events take place throughout Asia, Australasia, Africa, Europe, North and Latin America and Russia. Find out more www.gdsinternational.com GDS International is an active charity supporter www.gdsfoundation.com Continue the Conversation with Analyst Partner Strategy CIO: Alan Royal E: alanhroyal@gmail.com T: 816-519-1763 Thank you! We have already received your onsite feedback form, but if you have any other comments or questions regarding this or any other GDS Summit then please contact: elliott.lee@gdsinternational.com Please also make sure to join the LinkedIn Group so that you can continue the interaction online.