An Analytical Study Of Satisfaction
Level Of Employees Working With
   Bizeso.Com - A Case Study


                    BY-
             DEEPIKA VERMA
          III SEMESTER, PGDM
              ROLL NO.-40811
Introduction
• Name of the Company   Bizeso Service Private
                          Limited.
• Address               309 Gupta Towers, Azadpur,
                          New Delhi.
• Services              Social Networking Site.


• Founder and CEO       Mr. Manoj Kumar Yadav
• No. of Employees         78

• Established              July 29, 2011

• Annual turn-over(2011-   16 Crores
  12)



• Profit(2011-2012)        2 Crores
BRANDS
• www.bizesoworld.com
• www.bp24x7.com
• www.trademingle.com
• www.36property.com
• www.micecentre.com
• www.linawot.com
• www.bizeso.com
• www.fverse.com
• During summer internship program I had been guided by Mr.
  Alok, HR Head and Ms. Sangeeta, HR Manager.
                            CEO

                        Assistant CEO

  Marketing          Human Resources            IT & Operations
  (manager)         (manager)                  (manager)


   Marketing           Human Resources     IT & Operations
    (Head)             (Head)                  (Head)
                          Executives

                 Fig. Organization Structure
STATEMENT OF THE PROBLEM
• Bizeso is rapidly growing company. Its ranking is
  increasing globally. The company has covered many
  areas like business, entertainment, social networking
  with high percentage of share.
  Several things are in the mind such as:
• Does its management functions well?
• Does it provide details regarding the job?
• Does it have a fair recruitment process?
• Does it provide safe working environment?
• Whether they believe in developing healthy and
 cordial relationship?

• Whether there is any scope of career development?

• What is the employee’s perception regarding HR
 policies& practices?
RESEARCH OBJECTIVES
• To study and analysis the satisfaction of
  employees working with the company.

• To study the management and practices
  followed at Bizeso.

• To suggest or recommend the possible
  solution for these.
Research Methodology

• Research Design       Descriptive Research
                          Design
• Research Instrument   Questionnaire

• Sample Size           70

• Universe              70

• Types of Questions    Likerts Scale
• Source of Data    Data is being collected from
                     employees working at
                     BIZESO.COM


• Data Analysis &   MS-EXCEL & SPSS
  Interpretation
Q1) Table 5 : Distribution of respondents
regarding Bizeso functions as per its vision,
        mission & guiding values
             NO. OF RESPONDENTS
                                  STRONGLY
                6%    9%          DISAGREE
          11%                     DISAGREE

                                  NEUTRAL
   40%                 34%
                                  AGREE

                                  STRONGLY AGREE
• 40%employees agreed that company functions as
 per its vision, mission & guiding values. 34.3%
 people say that they are neutral. 11.4% employees
 strongly agree to this statement. 8.6% employees
 disagree to this. 5.7% strongly disagrees’ that
 company function as per its vision, mission and
 guiding values. So company should get more
 disciplined with respect to its vision, mission and
 guiding values.
Q2) Table 6 : Distribution of respondents regarding
 their job profile being explained before joining

               NO.OF RESPONDENTS
                                     STRONGLY
                3% 10%
                                     DISAGREE
         23%                         DISAGREE

                          31%        NEUTRAL
       33%
                                     AGREE

                                     STRONGLY AGREE
• 32.9% of employees agree that their job profile was
  well explained to them before joining. 31.4%
  employees have neutral response to this statement and
  22.9% employees strongly agree that their job profile
  was well explained to them before joining. But still 10%
  employees disagree to this statement and 2.9 % of
  employees have a strong disagree to this. So company
  should think of some good induction programs to be
  carried out in the company.
Q4 )Table 8: Distribution of respondents
   regarding good individual & inter
      departmental relationship
               NO.OF RESPONDENTS

                 7%
                       9%          STRONGLY
         14%                       DISAGREE
                                   DISAGREE
                       30%
   40%                             NEUTRAL

                                   AGREE
• 40% employees agree that in Bizeso they have good
  individual and inter departmental relationship So
  company should lead down some measures so as to
  increase   individual   and   inter   departmental
  relationship because in company each and every
  department work is dependent on one another. And
  good individual and inter departmental relationship
  will help in effective and efficient working of the
  company and company can achieve its objectives
  more wisely.
Q7) Table 11: Distribution of
respondents regarding their safety in
           the company
            4% NO.OF RESPONDENTS
                                   STRONGLY
      26%          10%             DISAGREE
                                   DISAGREE
                           21%
                                   NEUTRAL

                                   AGREE
       39%
                                   STRONGLY
                                   AGREE
• 38.6% employees agree that they are safe with the
 company and 25.7% employees strongly agree that
 they are safe with the company. This shows that the
 company have a safe working environment for
 employees so that they can work conveniently. But
 still 10% employees disagree to it and 4.3%
 employees strongly disagrees that company they
 feel safe with the company.
Q8) Table 12: Distribution of respondents
regarding due recognition given to them
               for their job

                  NO.OF RESPONDENTS

             7%     7%                STRONGLY
                                      DISAGREE
       17%
                          35%         DISAGREE


        34%                           NEUTRAL

                                      AGREE
• 34.3% employees disagree that they usually get
 recognition for the job they do. The company should
 follow   a   good   performance    appraisal   whether
 traditional or modern methods. The company can go
 for 360 degree method, management by objective
 method, essay writing etc. Company can also give some
 appreciation to employees, some sort of monetary or
 non monetary rewards & awards or benefits or services
 to employees for their work done so that they can get
 recognition for their hard work.
SUGGESTIONS & RECOMMENDATION
The recommendations are follows:
• Some of the questions for which negative feedback was
  expected were deleted , in my view when they were
  planning to take an overall opinion about employee
  satisfaction levels all the factors related to employee
  satisfaction should be covered.

• Quick and prompt action should be taken for the areas
  found in Employee feedback which need improvement.
• Employees feel that their performance evaluation is
  not fair, this can be corrected by making its
  employees clear about the policies and procedures.

• Team leads should give them a feedback for every
  fifteen days so that they can asses themselves and
  work on their weakness to convert them into
  strengths.
CONCLUSIONS
• Results    revealed   that   Bizeso   functions   as   per   its
  vision, mission & guiding values.

• The job profile was well explained to new joinees.

• The study shows that there is good individual and inter
  departmental relationship among employees at Bizeso. As
  employees work related problems often get resolved in the
  company.

• Employees are encouraged to take initiative or make
  suggestions.
• The study shows that company do not have a fair
  recruitment process.

• The senior do not provide adequate feedback and guidance
  on their performance.

• There is no improvement in their professional skills after
  joining Bizeso so there is a need for training and
  development.

• Employees are not over burdened with the work at Bizeso.

• Employees feel safe while working with the company.
THANK
YOU

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Ppt on bizeso

  • 1. An Analytical Study Of Satisfaction Level Of Employees Working With Bizeso.Com - A Case Study BY- DEEPIKA VERMA III SEMESTER, PGDM ROLL NO.-40811
  • 2. Introduction • Name of the Company Bizeso Service Private Limited. • Address 309 Gupta Towers, Azadpur, New Delhi. • Services Social Networking Site. • Founder and CEO Mr. Manoj Kumar Yadav
  • 3. • No. of Employees 78 • Established July 29, 2011 • Annual turn-over(2011- 16 Crores 12) • Profit(2011-2012) 2 Crores
  • 4. BRANDS • www.bizesoworld.com • www.bp24x7.com • www.trademingle.com • www.36property.com • www.micecentre.com • www.linawot.com • www.bizeso.com • www.fverse.com
  • 5. • During summer internship program I had been guided by Mr. Alok, HR Head and Ms. Sangeeta, HR Manager. CEO Assistant CEO Marketing Human Resources IT & Operations (manager) (manager) (manager) Marketing Human Resources IT & Operations (Head) (Head) (Head) Executives Fig. Organization Structure
  • 6. STATEMENT OF THE PROBLEM • Bizeso is rapidly growing company. Its ranking is increasing globally. The company has covered many areas like business, entertainment, social networking with high percentage of share. Several things are in the mind such as: • Does its management functions well? • Does it provide details regarding the job? • Does it have a fair recruitment process? • Does it provide safe working environment?
  • 7. • Whether they believe in developing healthy and cordial relationship? • Whether there is any scope of career development? • What is the employee’s perception regarding HR policies& practices?
  • 8. RESEARCH OBJECTIVES • To study and analysis the satisfaction of employees working with the company. • To study the management and practices followed at Bizeso. • To suggest or recommend the possible solution for these.
  • 9. Research Methodology • Research Design Descriptive Research Design • Research Instrument Questionnaire • Sample Size 70 • Universe 70 • Types of Questions Likerts Scale
  • 10. • Source of Data Data is being collected from employees working at BIZESO.COM • Data Analysis & MS-EXCEL & SPSS Interpretation
  • 11. Q1) Table 5 : Distribution of respondents regarding Bizeso functions as per its vision, mission & guiding values NO. OF RESPONDENTS STRONGLY 6% 9% DISAGREE 11% DISAGREE NEUTRAL 40% 34% AGREE STRONGLY AGREE
  • 12. • 40%employees agreed that company functions as per its vision, mission & guiding values. 34.3% people say that they are neutral. 11.4% employees strongly agree to this statement. 8.6% employees disagree to this. 5.7% strongly disagrees’ that company function as per its vision, mission and guiding values. So company should get more disciplined with respect to its vision, mission and guiding values.
  • 13. Q2) Table 6 : Distribution of respondents regarding their job profile being explained before joining NO.OF RESPONDENTS STRONGLY 3% 10% DISAGREE 23% DISAGREE 31% NEUTRAL 33% AGREE STRONGLY AGREE
  • 14. • 32.9% of employees agree that their job profile was well explained to them before joining. 31.4% employees have neutral response to this statement and 22.9% employees strongly agree that their job profile was well explained to them before joining. But still 10% employees disagree to this statement and 2.9 % of employees have a strong disagree to this. So company should think of some good induction programs to be carried out in the company.
  • 15. Q4 )Table 8: Distribution of respondents regarding good individual & inter departmental relationship NO.OF RESPONDENTS 7% 9% STRONGLY 14% DISAGREE DISAGREE 30% 40% NEUTRAL AGREE
  • 16. • 40% employees agree that in Bizeso they have good individual and inter departmental relationship So company should lead down some measures so as to increase individual and inter departmental relationship because in company each and every department work is dependent on one another. And good individual and inter departmental relationship will help in effective and efficient working of the company and company can achieve its objectives more wisely.
  • 17. Q7) Table 11: Distribution of respondents regarding their safety in the company 4% NO.OF RESPONDENTS STRONGLY 26% 10% DISAGREE DISAGREE 21% NEUTRAL AGREE 39% STRONGLY AGREE
  • 18. • 38.6% employees agree that they are safe with the company and 25.7% employees strongly agree that they are safe with the company. This shows that the company have a safe working environment for employees so that they can work conveniently. But still 10% employees disagree to it and 4.3% employees strongly disagrees that company they feel safe with the company.
  • 19. Q8) Table 12: Distribution of respondents regarding due recognition given to them for their job NO.OF RESPONDENTS 7% 7% STRONGLY DISAGREE 17% 35% DISAGREE 34% NEUTRAL AGREE
  • 20. • 34.3% employees disagree that they usually get recognition for the job they do. The company should follow a good performance appraisal whether traditional or modern methods. The company can go for 360 degree method, management by objective method, essay writing etc. Company can also give some appreciation to employees, some sort of monetary or non monetary rewards & awards or benefits or services to employees for their work done so that they can get recognition for their hard work.
  • 21. SUGGESTIONS & RECOMMENDATION The recommendations are follows: • Some of the questions for which negative feedback was expected were deleted , in my view when they were planning to take an overall opinion about employee satisfaction levels all the factors related to employee satisfaction should be covered. • Quick and prompt action should be taken for the areas found in Employee feedback which need improvement.
  • 22. • Employees feel that their performance evaluation is not fair, this can be corrected by making its employees clear about the policies and procedures. • Team leads should give them a feedback for every fifteen days so that they can asses themselves and work on their weakness to convert them into strengths.
  • 23. CONCLUSIONS • Results revealed that Bizeso functions as per its vision, mission & guiding values. • The job profile was well explained to new joinees. • The study shows that there is good individual and inter departmental relationship among employees at Bizeso. As employees work related problems often get resolved in the company. • Employees are encouraged to take initiative or make suggestions.
  • 24. • The study shows that company do not have a fair recruitment process. • The senior do not provide adequate feedback and guidance on their performance. • There is no improvement in their professional skills after joining Bizeso so there is a need for training and development. • Employees are not over burdened with the work at Bizeso. • Employees feel safe while working with the company.