Predictable quality through independent testing
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Mindtree helped a major air transport communication company optimize quality across its business applications by developing testing guidelines, processes to track testing progress and coverage, and metrics to measure testing impact and ROI. Mindtree performed an in-depth analysis to align quality objectives with test measurement and governance. Using Test Metrics Analysis and Decisions and Test Quality Index frameworks, Mindtree established appropriate metrics and key performance indicators to measure and drive decisions. This solution redefined benchmarks, improved profitability and ensured customer satisfaction.
Predictable quality through independent testing
- 1. Customers demand tangible results from testing procedures. At Mindtree we leverage our ROI-driven approach, to engineer testing solutions that reduce risks and bring greater predictability in costs. Here’s how we delivered measurable results for a world-leader in air transport communication solutions. The challenge The customer needed to optimize quality across all their business applications. They wanted to overcome a series of systemic limitations, to bring about a transformation that would exceed their customer expectations. The challenges faced by the customer were: Lack of critical testing guidelines and checklists Inadequate processes to track testing progress / coverage Absence of a means to measure testing impact and ROI Lack of visibility in test metrics for effective decision making Our solution We took a consulting-led approach, gained new business insights and identified the real problem areas. Mindtree performed an in-depth analysis to first align quality objectives with test measurement and governance. We then used Test Metrics Predictable quality through independent testing. Business impact Significant cost savings and improved application performance 90% coverage on test cases executed, a significant improvement over the earlier metric 100% achievement on acceptable open defects for severity 1 and 2 60% reduction in customer overhead of test case reviews Effective decision making through the test dashboard
- 2. Analysis and Decisions (TMAD) and Test Quality Index (TQI), to come up with appropriate metrics. We collated key metrics as governance enablers to measure and drive decisions. Mindtree’s solution redefined benchmarks, improved profitability and ensured end-customer satisfaction. ©Mindtree Ltd 2012 www.mindtree.com About Mindtree Mindtree is a global information technology solutions company with revenues of over USD 400 million. Our team of 11,000 experts engineer meaningful technology solutions to help businesses and societies flourish. We enable our customers achieve competitive advantage through flexible and global delivery models, agile methodologies and expert frameworks.