Abstract image of a woman sitting on books and studying on a laptop

Presentation bots

N
NaomiLEau

This document discusses bots and chatbots, including what they are, where they can be found, and examples of companies that use them. Bots are applications that perform automated tasks, and chatbots allow users to interact with them through conversational interfaces like messaging apps. The document then provides examples of how companies like Disney, Fandango, Hipmunk, Tommy Hilfiger, Sephora, and Zalando use bots and chatbots for purposes like games, movie information, travel advice, video ads, product tips, and shipping updates. It concludes with a discussion on what makes for a good bot, including the ability to learn from conversations, having a clear purpose, contextual understanding, and emotional intelligence.

Technology
1 of 13
1
2
3
4
5
6
7
8
9
10
11
12
13
BOTS BY NAOMI L’EAU, IRIS VAN DURME, EMILE BOEL, MARIUS VAN BLANCKENBERG, XYMIRA SIMOENS
WHAT ARE BOTS? • Application that performs an automated task • You can talk to a bot as you would to a human
WHERE CAN YOU FIND CHATBOTS? • Messaging apps • Websites • Online stores • Blogs • Informative websites • …
WHAT IS OUR EXPERIENCE WITH CHATBOTS? • Messenger • LinkedIn • Pop-ups on websites
WHAT DOES THIS COMPANY USE BOTS FOR? Disney • Game
WHAT DOES THIS COMPANY USE BOTS FOR? Fandango • Enter city or ZIP code • Movie trailers • Find local theaters
WHAT DOES THIS COMPANY USE BOTS FOR? Hipmunk • Via Facebook Messenger • Advice to travelers • Searches hotels/flights...
WHAT DOES THIS COMPANY USE BOTS FOR? Tommy Hilfiger • Video Ad Chatbot • Teads’ Technology • Call to action
WHAT DOES THIS COMPANY USE BOTS FOR? Sephora • Gives tips to teenagers • On messaging app Kik
WHAT DOES THIS COMPANY USE BOTS FOR? Zalando • FB messenger • Advice • Package delivery
CENTRAL QUESTION In what way does the conversational aspect of a ‘bot’ solution create significant improvement over those existing solutions? • Available 24/7 • More objective opinion • Customer knowledge • But, 83% of consumers prefer human beings
WHAT, ACCORDING TO THE MEMBERS OF YOUR GROUP, ARE THE MOST IMPORTANT REQUISITES FOR A GOOD BOT? • Learns from previous conversations • Clear purpose • Contextual understanding • Emotionally intelligent
REFERENCES • 4 essentials of AI chatbots: What makes Bot intelligent? (2017, October 23). Retrieved from New gen apps: https://www.newgenapps.com/blog/essentials-of-ai-chatbots-what-makes-chatbot-intelligent • Arthur, R. (2016, March 30). Sephora Launches Chatbot On Messaging App Kik. Retrieved from Forbes: https://www.forbes.com/sites/rachelarthur/2016/03/30/sephora-launches-chatbot-on-messaging-app-kik/#52b75585547e • Disney's Zootopia. (n.d.). Retrieved from Topbots: https://www.topbots.com/project/disney-zootopia/ • Erez Baum, I. (2016, July 25). 3 lessons learned while building the Zootopia chatbot. Retrieved from Venture Beat: https://venturebeat.com/2016/07/25/3-lessons-learned-while-building-the-zootopia-chatbot/ • Iyer, S. (2017, October 16). Why enterprises must choose custom chatbot development over DIY chatbot. Retrieved from Softweb Solutions: https://www.softwebsolutions.com/resources/custom-chatbot-development-over-DIY.html • Kim, L. (2018, January 2). 10 examples of how brands are using chatbots to delight customer. Retrieved from Mobile Monkey: https://mobilemonkey.com/blog/2018/01/how-brands-are-using-chatbots • Mitroff, S. (2016, may 5). What is a bot? Here's everything you need to know. Retrieved from Cnet: https://www.cnet.com/how- to/what-is-a-bot/ • Pylypchak, O. (2017, October 19). What are the most popular charbots? Retrieved from Quora: https://www.quora.com/What- are-the-most-popular-chatbots • The whats & why of chatbots. (n.d.). Retrieved from Bot press: https://botpress.io/learn/what-why • Tommy Hilfiger debuts world’s first video ad chatbot. (2017, June 29). Retrieved from Net Imperative: http://www.netimperative.com/2017/06/tommy-hilfiger-debuts-worlds-first-video-ad-chatbot/

More Related Content

PPTX
Presentation bots
Xymira Simoens
 
PDF
Personal branding & digital reputation (English version)
Gianluigi Bonanomi
 
PDF
Finally, a Social Media Plan that Works - presented to the Texas Apartment As...
Lisa Trosien
 
ODP
Alternate Reality Games at Geekup Leeds, June 2008
chippy
 
PDF
W10 Presents: Microsoft Surface
Jillian Zimmer
 
PDF
Bot Boom: What marketers need to know about chatbots now - Erin Bury - Tech F...
BookNet Canada
 
PPTX
Bots presentation
Laura Palstermans
 
PDF
Bots & Customer Service
Tech Talks Central
 
Presentation bots
Xymira Simoens
 
Personal branding & digital reputation (English version)
Gianluigi Bonanomi
 
Finally, a Social Media Plan that Works - presented to the Texas Apartment As...
Lisa Trosien
 
Alternate Reality Games at Geekup Leeds, June 2008
chippy
 
W10 Presents: Microsoft Surface
Jillian Zimmer
 
Bot Boom: What marketers need to know about chatbots now - Erin Bury - Tech F...
BookNet Canada
 
Bots presentation
Laura Palstermans
 
Bots & Customer Service
Tech Talks Central
 

Similar to Presentation bots (20)

PDF
How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide
Harikrishna Kundariya
 
PPTX
Bots presentation
Nadia Hassani
 
PPTX
How Chatbots Can Help Your Marketing | Seattle Interactive 2017
Seattle Interactive Conference
 
PDF
The Rise of Chatbots in 2016
Organic, Inc
 
PPTX
Chatbot
Saurav Majumdar
 
PPTX
PPT File (CHATBOTS) Vishnu Kumar Sharma.pptx
ayushop52
 
PDF
The Chatbot Imperative: Intelligence, Personalization and Utilitarian Design
Cognizant
 
PPTX
An Introduction to Chatbots - Cedex Technologies LLP
Kiran Krishnan
 
PPTX
AI chatbot for massenger
Taslima Yasmin Tarin
 
PDF
Chat bots: what, why and (a bit of) how?
Radu Irava
 
PDF
A concise guide to chatbots
GlobalTechCouncil
 
PPTX
WS_Chatbots_Sid_Presentation
sid_webspiders
 
PPTX
How to create a chatbot
Raj Vignesh K
 
PDF
Chatbot 101 - Robert McGovern
Robert McGovern
 
PPTX
Chatbots Latest development Technology
OGMA IT CONCEPTIONS PVT. LTD.
 
PDF
The Chatbots Are Coming: A Guide to Chatbots, AI and Conversational Interfaces
TWG
 
PPTX
Importance of chatbots for msme
Lovely Kitwani
 
PDF
Artificial Intelligence Virtual Assistants & Chatbots
aNumak & Company
 
PDF
Applications-of-Artificial intelligence-Chatbot.pdf
yuguzeva
 
PPTX
An Introduction To Chatbots
Murray Newlands
 
How ChatBot Work? | What Is Chatbot? | List Of Chatbot | Complete Chatbot Guide
Harikrishna Kundariya
 
Bots presentation
Nadia Hassani
 
How Chatbots Can Help Your Marketing | Seattle Interactive 2017
Seattle Interactive Conference
 
The Rise of Chatbots in 2016
Organic, Inc
 
Chatbot
Saurav Majumdar
 
PPT File (CHATBOTS) Vishnu Kumar Sharma.pptx
ayushop52
 
The Chatbot Imperative: Intelligence, Personalization and Utilitarian Design
Cognizant
 
An Introduction to Chatbots - Cedex Technologies LLP
Kiran Krishnan
 
AI chatbot for massenger
Taslima Yasmin Tarin
 
Chat bots: what, why and (a bit of) how?
Radu Irava
 
A concise guide to chatbots
GlobalTechCouncil
 
WS_Chatbots_Sid_Presentation
sid_webspiders
 
How to create a chatbot
Raj Vignesh K
 
Chatbot 101 - Robert McGovern
Robert McGovern
 
Chatbots Latest development Technology
OGMA IT CONCEPTIONS PVT. LTD.
 
The Chatbots Are Coming: A Guide to Chatbots, AI and Conversational Interfaces
TWG
 
Importance of chatbots for msme
Lovely Kitwani
 
Artificial Intelligence Virtual Assistants & Chatbots
aNumak & Company
 
Applications-of-Artificial intelligence-Chatbot.pdf
yuguzeva
 
An Introduction To Chatbots
Murray Newlands
 
Ad

Recently uploaded (20)

PDF
Getting started with AI Agents and Multi-Agent Systems
Maxim Salnikov
 
PDF
Convolutional neural network based encoder-decoder for efficient real-time ob...
IAESIJAI
 
PDF
Architecture types and enterprise applications.pdf
ChristopherTHyatt
 
PDF
Enhancing plagiarism detection using data pre-processing and machine learning...
IAESIJAI
 
PPTX
Custom Battery Pack Design Considerations for Performance and Safety
Epec Engineered Technologies
 
PPTX
GROUP4NURSINGINFORMATICSREPORT-2 PRESENTATION
ClarisejaneSartillo1
 
PDF
Zenith AI: Advanced Artificial Intelligence
Biz Preneurs
 
PPT
Module 1.ppt Iot fundamentals and Architecture
nanditha7766
 
PDF
UiPath Agentic Automation session 1: RPA to Agents
suhanisingh58689
 
PPTX
2018-HIPAA-Renewal-Training for executives
Mayank Mathur
 
PDF
Produktkatalog für HOBO Datenlogger, Wetterstationen, Sensoren, Software und ...
Metrics GmbH
 
PDF
OpenACC and Open Hackathons Monthly Highlights July 2025
OpenACC
 
PPTX
AI IN MARKETING- PRESENTED BY ANWAR KABIR 1st June 2025.pptx
HiraJay1
 
PDF
ENT215_Completing-a-large-scale-migration-and-modernization-with-AWS.pdf
ssuser28425f
 
PDF
Consumable AI The What, Why & How for Small Teams.pdf
Vivek Sai
 
PDF
A proposed approach for plagiarism detection in Myanmar Unicode text
IAESIJAI
 
PDF
Developing a website for English-speaking practice to English as a foreign la...
IAESIJAI
 
PPT
Geologic Time for studying geology for geologist
ssuser738f5a
 
PPTX
MicrosoftCybserSecurityReferenceArchitecture-April-2025.pptx
SilvioHayashi
 
PPT
Galois Field Theory of Risk: A Perspective, Protocol, and Mathematical Backgr...
Melanie Swan
 
Getting started with AI Agents and Multi-Agent Systems
Maxim Salnikov
 
Convolutional neural network based encoder-decoder for efficient real-time ob...
IAESIJAI
 
Architecture types and enterprise applications.pdf
ChristopherTHyatt
 
Enhancing plagiarism detection using data pre-processing and machine learning...
IAESIJAI
 
Custom Battery Pack Design Considerations for Performance and Safety
Epec Engineered Technologies
 
GROUP4NURSINGINFORMATICSREPORT-2 PRESENTATION
ClarisejaneSartillo1
 
Zenith AI: Advanced Artificial Intelligence
Biz Preneurs
 
Module 1.ppt Iot fundamentals and Architecture
nanditha7766
 
UiPath Agentic Automation session 1: RPA to Agents
suhanisingh58689
 
2018-HIPAA-Renewal-Training for executives
Mayank Mathur
 
Produktkatalog für HOBO Datenlogger, Wetterstationen, Sensoren, Software und ...
Metrics GmbH
 
OpenACC and Open Hackathons Monthly Highlights July 2025
OpenACC
 
AI IN MARKETING- PRESENTED BY ANWAR KABIR 1st June 2025.pptx
HiraJay1
 
ENT215_Completing-a-large-scale-migration-and-modernization-with-AWS.pdf
ssuser28425f
 
Consumable AI The What, Why & How for Small Teams.pdf
Vivek Sai
 
A proposed approach for plagiarism detection in Myanmar Unicode text
IAESIJAI
 
Developing a website for English-speaking practice to English as a foreign la...
IAESIJAI
 
Geologic Time for studying geology for geologist
ssuser738f5a
 
MicrosoftCybserSecurityReferenceArchitecture-April-2025.pptx
SilvioHayashi
 
Galois Field Theory of Risk: A Perspective, Protocol, and Mathematical Backgr...
Melanie Swan
 
Ad

Presentation bots

  • 1. BOTS BY NAOMI L’EAU, IRIS VAN DURME, EMILE BOEL, MARIUS VAN BLANCKENBERG, XYMIRA SIMOENS
  • 2. WHAT ARE BOTS? • Application that performs an automated task • You can talk to a bot as you would to a human
  • 3. WHERE CAN YOU FIND CHATBOTS? • Messaging apps • Websites • Online stores • Blogs • Informative websites • …
  • 4. WHAT IS OUR EXPERIENCE WITH CHATBOTS? • Messenger • LinkedIn • Pop-ups on websites
  • 5. WHAT DOES THIS COMPANY USE BOTS FOR? Disney • Game
  • 6. WHAT DOES THIS COMPANY USE BOTS FOR? Fandango • Enter city or ZIP code • Movie trailers • Find local theaters
  • 7. WHAT DOES THIS COMPANY USE BOTS FOR? Hipmunk • Via Facebook Messenger • Advice to travelers • Searches hotels/flights...
  • 8. WHAT DOES THIS COMPANY USE BOTS FOR? Tommy Hilfiger • Video Ad Chatbot • Teads’ Technology • Call to action
  • 9. WHAT DOES THIS COMPANY USE BOTS FOR? Sephora • Gives tips to teenagers • On messaging app Kik
  • 10. WHAT DOES THIS COMPANY USE BOTS FOR? Zalando • FB messenger • Advice • Package delivery
  • 11. CENTRAL QUESTION In what way does the conversational aspect of a ‘bot’ solution create significant improvement over those existing solutions? • Available 24/7 • More objective opinion • Customer knowledge • But, 83% of consumers prefer human beings
  • 12. WHAT, ACCORDING TO THE MEMBERS OF YOUR GROUP, ARE THE MOST IMPORTANT REQUISITES FOR A GOOD BOT? • Learns from previous conversations • Clear purpose • Contextual understanding • Emotionally intelligent
  • 13. REFERENCES • 4 essentials of AI chatbots: What makes Bot intelligent? (2017, October 23). Retrieved from New gen apps: https://www.newgenapps.com/blog/essentials-of-ai-chatbots-what-makes-chatbot-intelligent • Arthur, R. (2016, March 30). Sephora Launches Chatbot On Messaging App Kik. Retrieved from Forbes: https://www.forbes.com/sites/rachelarthur/2016/03/30/sephora-launches-chatbot-on-messaging-app-kik/#52b75585547e • Disney's Zootopia. (n.d.). Retrieved from Topbots: https://www.topbots.com/project/disney-zootopia/ • Erez Baum, I. (2016, July 25). 3 lessons learned while building the Zootopia chatbot. Retrieved from Venture Beat: https://venturebeat.com/2016/07/25/3-lessons-learned-while-building-the-zootopia-chatbot/ • Iyer, S. (2017, October 16). Why enterprises must choose custom chatbot development over DIY chatbot. Retrieved from Softweb Solutions: https://www.softwebsolutions.com/resources/custom-chatbot-development-over-DIY.html • Kim, L. (2018, January 2). 10 examples of how brands are using chatbots to delight customer. Retrieved from Mobile Monkey: https://mobilemonkey.com/blog/2018/01/how-brands-are-using-chatbots • Mitroff, S. (2016, may 5). What is a bot? Here's everything you need to know. Retrieved from Cnet: https://www.cnet.com/how- to/what-is-a-bot/ • Pylypchak, O. (2017, October 19). What are the most popular charbots? Retrieved from Quora: https://www.quora.com/What- are-the-most-popular-chatbots • The whats & why of chatbots. (n.d.). Retrieved from Bot press: https://botpress.io/learn/what-why • Tommy Hilfiger debuts world’s first video ad chatbot. (2017, June 29). Retrieved from Net Imperative: http://www.netimperative.com/2017/06/tommy-hilfiger-debuts-worlds-first-video-ad-chatbot/

Editor's Notes