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Introduction
By Janis Deksnis
Communication Skills
What is Communication?
The Total Communication Process is:
Writing
9% Reading
16%
Speakig
30%
Listening
45%
Communication involves:
Touch
Seeing
Taste
Smell
3 LEVELS OF COMMUNICATION
 VERBAL
 NON-VERBAL
 Gestures
 Postures
 Movements
 SYMBOLS
 The Shamrock is a symbol of Ireland

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Presentation communication skills 3 janis