Webinar - Finding Local Tech Expertise and Support for Nonprofits and Libraries - 2017-01-19

Editor's Notes

• #3: Before we get started I want to make sure everyone is comfortable using Readytalk, the webinar platform we are using today. You can chat using the box in the lower left side of your screen. At any time let us know if you have any technical issues such as audio problems or being able to view the slides. You may ask questions for our presenters at any time and we will keep track of them. We will keep all lines muted so that you can get a clear recording to refer to later. You will get that full recording, slides, and any links we share today in a followup email from me by tomorrow. If you lose your connection, you can go back to your registration email to reconnect. If you were registered more than an hour ago, the reminder email has the PowerPoint slide deck attached as a link in the right hand column. Keep in mind a lot of today’s webinar will be a live shared demo so that won’t be in the slides, but will be in the recording to view later. If you are hearing an echo, you may be logged in twice, so you will need to close one of the Readytalk windows. If you have any other technical issues, dial into the 800 number.
• #7: TechSoup doesn’t just help NGOs overcome barriers to effective use of technology. We also help NGOs overcome language, economic, geographic, cultural, knowledge, and access barriers. We create new ways to access technology, new paths to connect and network, and new means to learn and develop skills — all so that NGOs can operate at their full potential, more effectively deliver their programs and services, and better achieve their missions.
• #8: TechSoup doesn’t just help NGOs overcome barriers to effective use of technology. We also help NGOs overcome language, economic, geographic, cultural, knowledge, and access barriers. We create new ways to access technology, new paths to connect and network, and new means to learn and develop skills — all so that NGOs can operate at their full potential, more effectively deliver their programs and services, and better achieve their missions.
• #10: Hi, I’m Eli. I’m the NetSquared community manager. TechSoup's network of global #Tech4Good meetups.
• #11: As nonprofit techies we have hard jobs. Sometimes we’re incredibly frustrated because nobody understands us. Or we’re isolated wizards who don’t have anyone we can talk to.
• #12: TechSoup’s here to help you with software donations and then supports you through our blog posts, forums, e-learning courses and webinars. But sometimes the best way to learn is face-to-face.
• #13: But ultimatley
• #14: That’s where NetSquared comes in. We hold free events for nonprofit techies across he global. Last year our local volunteers held 825 events with 12,943 event RSVP from nonprofit staffers..
• #15: NetSquared formats: informal conversations
• #16: NetSquared formats: Hands-on help and Social Media Surgery
• #17: Sometimes the events are hands-on workshops
• #18: NetSquared formats: formal presentations and lectures
• #20: NetSquared formats: socials
• #21: Why do people participate? They want to learn and they want a community.
• #22: And in the USA there are 30 active groups. Find your local group by searching for your city at http://www.NetSquared.org And if there isn’t a group nearby I’d love to help you start a new group!
• #23: How can you find your closest group? Go to NetSquared.org and search VIDEO
• #25: Why attend NetSquared events?
• #26: Community
• #27: Why attend NetSquared events? Hands-on tech help
• #29: Social media Email marketing Google Adwords Office 365 and Google Apps/G Suite Plus website design and content management systems, fundraising, CRM and more.
• #30: Now I’ll pass to Roshani our NetSquared organizer in DC, who will talk about her experience running a #Tech4Good group and why you might want to start your own group.
• #33: Serving significant portion of society: Worldwide third sector comprised of and estimated 10+ million organizations employing a workforce of 47.6M contributing 5.9% of total GDP. A large portion are the digitally and socially excluded. They understand the digitally and socially excluded. Economic crisis, changes in technology and lack of in-house technology management elevate need for affordable technology solutions with appropriate context Several factors elevate their need for help with technology: economic crisis, fast paced and confusing changes in technology (the Cloud, mobile, so many options), and it really takes solutions. How do you figure out what really works when you are an expert in mental health issues or elder care and you have no in-house IT expert on staff? Gap exists between nonprofit needs and technology product donor capabilities Private technology companies, it turns out, are willing to donate. They know this isn’t a market for them due to its inability to pay and its costs to serve (fragmentation, level of support needed). Access required but context is key: local tech “know-how” and support The contributions of many are leveraged to create “solutions” that work and are easy to share, replicate and scale – and the technology is used to develop services which promote digital inclusion aims
• #34: Serving significant portion of society: Worldwide third sector comprised of and estimated 10+ million organizations employing a workforce of 47.6M contributing 5.9% of total GDP. A large portion are the digitally and socially excluded. They understand the digitally and socially excluded. Economic crisis, changes in technology and lack of in-house technology management elevate need for affordable technology solutions with appropriate context Several factors elevate their need for help with technology: economic crisis, fast paced and confusing changes in technology (the Cloud, mobile, so many options), and it really takes solutions. How do you figure out what really works when you are an expert in mental health issues or elder care and you have no in-house IT expert on staff? Gap exists between nonprofit needs and technology product donor capabilities Private technology companies, it turns out, are willing to donate. They know this isn’t a market for them due to its inability to pay and its costs to serve (fragmentation, level of support needed). Access required but context is key: local tech “know-how” and support The contributions of many are leveraged to create “solutions” that work and are easy to share, replicate and scale – and the technology is used to develop services which promote digital inclusion aims
• #35: Serving significant portion of society: Worldwide third sector comprised of and estimated 10+ million organizations employing a workforce of 47.6M contributing 5.9% of total GDP. A large portion are the digitally and socially excluded. They understand the digitally and socially excluded. Economic crisis, changes in technology and lack of in-house technology management elevate need for affordable technology solutions with appropriate context Several factors elevate their need for help with technology: economic crisis, fast paced and confusing changes in technology (the Cloud, mobile, so many options), and it really takes solutions. How do you figure out what really works when you are an expert in mental health issues or elder care and you have no in-house IT expert on staff? Gap exists between nonprofit needs and technology product donor capabilities Private technology companies, it turns out, are willing to donate. They know this isn’t a market for them due to its inability to pay and its costs to serve (fragmentation, level of support needed). Access required but context is key: local tech “know-how” and support The contributions of many are leveraged to create “solutions” that work and are easy to share, replicate and scale – and the technology is used to develop services which promote digital inclusion aims
• #36: Serving significant portion of society: Worldwide third sector comprised of and estimated 10+ million organizations employing a workforce of 47.6M contributing 5.9% of total GDP. A large portion are the digitally and socially excluded. They understand the digitally and socially excluded. Economic crisis, changes in technology and lack of in-house technology management elevate need for affordable technology solutions with appropriate context Several factors elevate their need for help with technology: economic crisis, fast paced and confusing changes in technology (the Cloud, mobile, so many options), and it really takes solutions. How do you figure out what really works when you are an expert in mental health issues or elder care and you have no in-house IT expert on staff? Gap exists between nonprofit needs and technology product donor capabilities Private technology companies, it turns out, are willing to donate. They know this isn’t a market for them due to its inability to pay and its costs to serve (fragmentation, level of support needed). Access required but context is key: local tech “know-how” and support The contributions of many are leveraged to create “solutions” that work and are easy to share, replicate and scale – and the technology is used to develop services which promote digital inclusion aims
• #37: Serving significant portion of society: Worldwide third sector comprised of and estimated 10+ million organizations employing a workforce of 47.6M contributing 5.9% of total GDP. A large portion are the digitally and socially excluded. They understand the digitally and socially excluded. Economic crisis, changes in technology and lack of in-house technology management elevate need for affordable technology solutions with appropriate context Several factors elevate their need for help with technology: economic crisis, fast paced and confusing changes in technology (the Cloud, mobile, so many options), and it really takes solutions. How do you figure out what really works when you are an expert in mental health issues or elder care and you have no in-house IT expert on staff? Gap exists between nonprofit needs and technology product donor capabilities Private technology companies, it turns out, are willing to donate. They know this isn’t a market for them due to its inability to pay and its costs to serve (fragmentation, level of support needed). Access required but context is key: local tech “know-how” and support The contributions of many are leveraged to create “solutions” that work and are easy to share, replicate and scale – and the technology is used to develop services which promote digital inclusion aims
• #38: Serving significant portion of society: Worldwide third sector comprised of and estimated 10+ million organizations employing a workforce of 47.6M contributing 5.9% of total GDP. A large portion are the digitally and socially excluded. They understand the digitally and socially excluded. Economic crisis, changes in technology and lack of in-house technology management elevate need for affordable technology solutions with appropriate context Several factors elevate their need for help with technology: economic crisis, fast paced and confusing changes in technology (the Cloud, mobile, so many options), and it really takes solutions. How do you figure out what really works when you are an expert in mental health issues or elder care and you have no in-house IT expert on staff? Gap exists between nonprofit needs and technology product donor capabilities Private technology companies, it turns out, are willing to donate. They know this isn’t a market for them due to its inability to pay and its costs to serve (fragmentation, level of support needed). Access required but context is key: local tech “know-how” and support The contributions of many are leveraged to create “solutions” that work and are easy to share, replicate and scale – and the technology is used to develop services which promote digital inclusion aims
• #39: Serving significant portion of society: Worldwide third sector comprised of and estimated 10+ million organizations employing a workforce of 47.6M contributing 5.9% of total GDP. A large portion are the digitally and socially excluded. They understand the digitally and socially excluded. Economic crisis, changes in technology and lack of in-house technology management elevate need for affordable technology solutions with appropriate context Several factors elevate their need for help with technology: economic crisis, fast paced and confusing changes in technology (the Cloud, mobile, so many options), and it really takes solutions. How do you figure out what really works when you are an expert in mental health issues or elder care and you have no in-house IT expert on staff? Gap exists between nonprofit needs and technology product donor capabilities Private technology companies, it turns out, are willing to donate. They know this isn’t a market for them due to its inability to pay and its costs to serve (fragmentation, level of support needed). Access required but context is key: local tech “know-how” and support The contributions of many are leveraged to create “solutions” that work and are easy to share, replicate and scale – and the technology is used to develop services which promote digital inclusion aims
• #42: And this is happening more and more these days. Why?
• #43: Where does your org fit in? If you have an accidental techie, is it you? How did you get put in that role. If you have an in-house IT staff, who support them when they are stuck or on vacation? Does this person have the knowledge to advance the org or just keep it running as it is today? Takes away from the actual job they are supposed to be doing. Not properly trained, no maintenance, no advancement in technology. Who are you consulting with for future needs.
• #44: So what, in a perfect world, does IT have to do to keep you network running smoothly? Maintenance. This is the biggest cause of issues on the network. Machines that are not up to date with the latest security patches, driver updates, software updates, OS and third party updates are vulnerable to bad guys. Even if you are up to date, there are still risks. If you are connected to the internet, you can bet that someone is poking around to try and see what they can find. Has anyone here had a run in with the CryptoX viruses or RansomeWare as it’s being called now? Tell us what happened.
• #45: Regular meetings with a technology expert to advise you on Strategic tech planning Hardware and software purchases
• #47: How do you plan your IT budget each year? Do you look at the health of your PC’s and Network gear each year? Do you have a planned replacement and rotation of your PC’s Do you have upcoming projects? What percentage of your overall budget is for IT?
• #61: 60