The document discusses Stockholm University Library's transition to a digital workflow for processing internal book requests and interlibrary loans using a custom-built system called Viola. Key points:
- Viola allows the entire process from request to delivery to be handled digitally through a single workflow.
- This has streamlined the process, reducing the time it takes to fulfill requests and allowing fewer staff to process the same volume of work.
- Users provide feedback through "user stories" to guide developers in tailoring Viola to meet workflow needs.
- The system was built using open source technologies like ASP.NET, SQL Server, and Xamarin to allow for customization and future open sourcing of the