Organization behaviour
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The document discusses two leaders from different KPO companies - Pecon Software and Sun Knowledge. The Pecon leader follows a democratic leadership style, taking advice from team members on all work matters. As a HR KPO, participation and group decision-making are emphasized. The Sun Knowledge leader uses both democratic and autocratic styles, taking advice when unable to decide but also making independent decisions. As a healthcare KPO, some directives and independent decisions are still needed. Both leaders avoid laissez-faire styles and delegate work, but maintain ultimate control over their teams. Their approaches differ based on the nature of their respective KPO industries.
Organization behaviour
- 3. ALOK KUMAR ARGHYA P DEV BHARAT PATEL DEEPANJANA PODDAR NAYAN SAHA SOURAJEET PAUL
- 4. A Leader is someone in authority to lead others to accomplish a goal(s). A leader needs to be able to motivate others to accomplish a goal(s) while at the same time encourage others to work toward their own professional goals.
- 5. What is leadership? Leading people Influencing people Commanding people Guiding people
- 7. Leadership style is the manner and approach of providing direction, implementing plans, and motivating people. Leaders vary their styles. A leader is not strictly one or another style. Most leaders use all three styles; one style, however, becomes the dominate one. Positive Leaders use rewards (independence, education) to motivate employees. Negative Leaders use penalties with employees. These leaders act domineering and superior w/people. Negative penalties include: days off without pay, reprimanding in front of others, assigning unpleasant job tasks.
- 8. “Managers are people who do things right, while leaders are people who do the right thing.” Warren Bennis
- 10. 1)AUTHORITARIAN (AUTOCRATIC) 2) DEMOCRATIC STYLE (PARTICIPATIVE STYLE) 3) LAISSEZ-(FAIRE STYLE)
- 11. Tells employees/students what they want done and how to do it (without getting the advice from others). Works well if you don’t have much time to accomplish goals or if employees are well motivated.
- 12. Participative style The leader involves one or more employees/students in the decision making process (to determine what to do and how to do it). Leader maintains the final decision making authority. Allows everyone to be part of a team—everyone feels that they have participated and contributed. Encourages participation, delegates wisely, values group discussion.
- 13. Leader allows employees/students to make the decisions. Leader is still responsible for the decisions. Employees/students analyze the situation and determine what needs to be done and how to do it. Leader sets priorities and delegates. Leader has little control. Team has little direction or motivation.
- 14. LEADERSHIP STYLE IN KPO INDUSTRY
- 15. Knowledge Process Outsourcing (KPO) is a form of outsourcing, in which knowledge- related and information-related work is carried out by workers in a different company or by a subsidiary of the same organization, which may be in the same country or in an offshore location to save cost. KPO business entities provide typical domain- based processes, advanced analytical skills and business expertise.
- 16. Process transparency is a major barrier to using KPO services "KPO is merely a continuation of BPO, though with rather more business complexity. The defining difference is that KPO is usually focused on knowledge-intensive business processes that require significant domain The profile of people being hired to serve within KPO service companies are more diverse than just being drawn from technical IT services – these are people with MBAs, and medical, engineering, design or other specialist business skills.
- 17. QUESTIONS PECON SOFTWARE LTD SUN KNOWLEDGE (1) I like to know if one of my team is having problems weather this is in their professional or personal life NEUTRAL AGREE ( 2) I can find outside advice from pairs or experts uncomfortable or difficult to accept DISAGREE DISAGREE (3) I find it easy to empathise with the people that I lead AGREE NEUTRAL (4) I rarely offer feedback to team members on how they can develop their skills, unless they specifically ask or it is a part of formal appraisal DISAGREE DISAGREE (5) I find it easy to delegate tasks to my team AGREE AGREE
- 18. QUESTIONS PECON SOFTWARE LTD SUN KNOWLEDGE (6) Tasks are more enjoyable if I believe 100% is what my team and I are being asked to do AGREE AGREE (7) I believe in constantly pushing my team to deliver AGREE DISAGREE (8) I hold regularly one-to-one sessions and group meeting with my team AGREE AGREE (9)If decisions are needed I am more likely to put the decision to the team vote , rather than making the decision myself NEUTRAL AGREE (10) I value every team members contributing equally AGREE AGREE
- 19. Pecon Software ltd. was established in 1987 and has been operational for 25 years.It is an ISO 9001-2000 certified company with skilled and experienced manpower of 1,000 professionals all over India.Pecon is one of the few companies that can boast of services encompassing the whole gamut of IT sector.
- 20. Name-MANSI SAHU Age- 27 yrs Gender- female Current Working Status-Working Designation-Hr. Manager No Of Employees Working Under- 300+ Working Since- February 2011
- 21. Mashi Sahu, A young Leader Follow The DEMOCRATIC STYLE OF LEADERSHIP. She is a young Lady and she believe in group participation.She always ask her employees regarding any work how to do and what need to do. She Take decision on team voting.
- 22. Sun Knowledge is an ISO 9001:2000 & ISO 27001:2005 certified firm located in Kolkata, India providing end- to-end Health Care Insurance Services and Support including Business and Knowledge Process outsourcing services. Sun knowledge services include Utilization Management, Enrollment & Disenrollment Services, Customer Service, Invoicing, Billing, Collections, Legal Services, IT Support, & Risk Analysis.
- 23. Name-DIPANKAR CHAKRABORTY Age- 31 yrs Gender- male Current Working Status-Working Designation-Sr. Manager No Of Employees Working Under- 100+ Working since- 2008
- 24. Dipankar chakraborty, a leader of sun knowledge follow the Both Autocratic and Democratic styles of leadership. Sometimes he ask his follow members for advice and sometimes he order direct to his employee what need to do and how to do the work. He is neutral in voting system regarding decision making.
- 25. Pecon Software Limited’s leader follow the Democratic Style of leadership. Pecon leader take advice from her follow member each and every time. Nature of the KPO Pecon is HR KPO Style. But Sun Knowledge follow both democratic and autocratic style of leadership. But Sun Knowledge take advice only when he is not able to take his decision, otherwise he take all decision by itself only. But nature of the KPO SUN Knowledge is Healthcare KPO.
- 26. Here both the leaders do not follow the Laissez Style of leadership because both the leader have a good control on her/his employees. And also they both follow Delegative Style of leadership.
- 28. http://www.unitedworld.edu.in/ Campus Ahmedabad Campus: Karnavati Knowledge Village, A/907,Uvarsad, S.G.Highway, Gandhinagar Kolkata Campus: Infinity Benchmark Tower 10th Floor, Plot - G1, Block - EP& GP, Sec - V, Salt Lake, Kolkata. Reg. Office: 407, Zodiac Square, 4th Floor Opp. Gurudwara, S.G. Road, Bodakdev, Ahmedabad.