Team Development Session
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The document outlines a team development workshop focused on teamwork and communication facilitated by Jide Famuyiwa. It emphasizes the importance of effective communication, qualities of an effective team player, and understanding customer needs to enhance productivity. Several discussion questions and strategies for effective listening, nonverbal communication, emotional awareness, and stress management during communication are also included.
Team Development Session
- 1. TEAM DEVELOPMENT WORKSHOP NOVEMBER 21, 2014 FACILITATED BY JIDE FAMUYIWA, CBAP
- 2. Copyright © Jide Famuyiwa, CBAP Training Overview This training session includes discussions on the following topics: Teamwork Communication Knowing your customer’s needs Being Proactive and Responsive Continual Learning and Skill Development Seeing yourself as a Professional 2
- 3. Copyright © Jide Famuyiwa, CBAP Teamwork Consider the following images 1 4 3 2 3
- 4. Copyright © Jide Famuyiwa, CBAP What is Teamwork? 1. The combined action of a group, especially when effective and efficient. 2. The process of working collaboratively with a group of people in order to achieve a goal. 3. Cooperative or coordinated effort on the part of a group of persons acting together as a team or in the interests of a common cause. Discussion: Why is Teamwork Important? 4
- 5. Copyright © Jide Famuyiwa, CBAP Discussion Questions What do you think your company wants to achieve in its Industry? What is your role? What are your responsibilities? What are your competencies (years of experience, skills etc.)? 5
- 6. Copyright © Jide Famuyiwa, CBAP Qualities of an Effective Team Player Demonstrates Reliability: You can count on a reliable team member who gets work done and does her fair share to work hard and meet commitments. Communicates Constructively: This is speaking up and expressing your thoughts and ideas clearly , directly, honestly, and with respect for others and for the work of the team. Listens Actively: This involves understanding and considering ideas and points of view from other people without debating and arguing every point. It also involves receiving criticism without reacting defensively. Be quick to listen and slow to speak. Shares Openly and Willingly: Good team players share information, knowledge, and experience. They take the initiative to keep other team members informed. 6
- 7. Copyright © Jide Famuyiwa, CBAP Qualities of an Effective Team Player Cooperates and Willing to Help: Regardless of differences, good team players figure out ways to work together to solve problems and get work done. Exhibits flexibility: Good team players adapt to changing situations. They don’t complain or get stressed out because something new is being tried or some new direction is being set. Shows Commitment to the Team: This is caring about your work, the team, and the team’s work. Works as a Problem-Solver: Team players get problems out in the open discussion and then collaborate with others to find solutions and form action plans. Treats others in a Respectful and Supportive Manner 7
- 8. Copyright © Jide Famuyiwa, CBAP Effective Communication ❖ Effective communication is a communication that is clearly and successfully delivered,, received and understood. ❖ Effective communication takes place only when the listener clearly understands the message that the speaker intended to send. Good communication skills are IMPORTANT for teamwork and achieving business goals! 8
- 9. Copyright © Jide Famuyiwa, CBAP Good Communication vs Poor Communication GOOD COMMUNICATION POOR COMMUNICATION Helps us understand a person or situation better Creates a misunderstanding of people or situations Helps to resolve differences Causes conflicts and frustration in personal and professional relationships Builds trust and respect Encourages distrust and lack of respect Creates environments where creative ideas, problem solving, cooperation, and caring can flourish Stifles creativity, creates more problems 9
- 10. Copyright © Jide Famuyiwa, CBAP Effective Communication Skills #1: Listening Successful listening means not just understanding the words or the information being communicated, but also understanding how the speaker feels about what they are communicating. Tips for Effective Listening ❖ Focus fully on the speaker, his or her body language, and other nonverbal signs. ❖ Avoid interrupting or trying to redirect the conversation to your concerns. ❖ Avoid seeming judgmental. In order to communicate effectively with someone, you may not like them or agree with their ideas, values, or opinions but do not blame or criticize. ❖ Show your interest in what’s being said. Nod occasionally, smile at the person, and make sure your posture is open and inviting. Encourage the speaker to continue with small verbal comments like “yes” or uh huh.” 10
- 11. Copyright © Jide Famuyiwa, CBAP Effective Communication Skills #2: Nonverbal Communication Nonverbal communications include body language, facial expressions, body movement and gestures, eye contact, posture, the tone of your voice, and even your muscle tension and breathing. • Enhance effective communication by using open body language – arms uncrossed, standing with an open stance or sitting on the edge of your seat, and maintaining eye contact with the person you’re talking to. 11
- 12. Copyright © Jide Famuyiwa, CBAP Effective Communication Skills #3: Managing Stress When stress becomes constant and overwhelming, it can hamper effective communication by preventing you from thinking clearly and creatively, and acting appropriately. How to deal with stress during communication: ● Recognize when you’re becoming stressed. ● Take a moment to calm down before deciding to continue a conversation or postpone it. ● Manage stress by taking a few deep breaths, recalling a fond memory or listening to music. ● Look for humor in the situation. 12
- 13. Copyright © Jide Famuyiwa, CBAP Effective Communication Skills #4: Emotional Awareness Emotions play an important role in the way we communicate at work. It’s the way you feel, more than the way you think, that motivates you to communicate or to make decisions. Emotional awareness is the consciousness of your moment-to-moment emotional experience. The ability to manage all of your feelings appropriately is the basis for effective communication. Emotional awareness helps you: ❖ Understand and empathize with what is really troubling other people ❖ Understand yourself, including what’s really troubling you and what you really want ❖ Communicate clearly and effectively, even when delivering negative messages 13
- 14. Copyright © Jide Famuyiwa, CBAP Knowing Your Customer’s Needs Discussion Questions: 1. Who are the customers of your company? 2. What are the expectations of these customers? 3. Put yourself in the customer’s shoes. What kind of product or service would you like to receive if you were a customer? 4. How can your present skills help make customers happy and retain them? 5. What future skills do you want to acquire which you know will help bring in more customers or make more happier customers? 14
- 15. Copyright © Jide Famuyiwa, CBAP More Ways to Enhance Productivity ❖ Be Proactive and responsive: This means showing a positive response; reacting quickly, strongly, or favorably to something. Responsiveness includes doing the following: a) Plan your day b) Love your what you do c) Prioritize your task d) Having the right skills to work by continually learning and improving your skills. ❖ Have an organized work area ❖ See yourself as a PROFESSIONAL 15