Presentation QMC

Quality Management System
(Quality Assurance/Control department)

Quality Assurance Manual
 Quality Manual
 1. Organization Profile
 2. Vision Statement
 3. Mission Statement

Quality Assurance Manual
 Quality Management System Documentation Hierarchy
Level 1
Level 2
Level 3
- Quality Assurance Manual
- Administration Procedures (AP)
Department Procedures (DP) Field
Procedures (FP)
- Specific Project Procedures (SPP)

Administration Procedure (AP)
 AP 101 – Preparation and Control of Management System Procedures
Purpose: To define entities responsible for preparing, reviewing and approving procedures
– Establishes a standard layout for procedures
– Defines how procedures are to be distributed and controlled
– Defines a mechanism for providing suggestions for changes in procedures
4.0 Attachments

• Format
Each document comprises two elements written procedure and
attachments.
Each page shall contain in the Header:
A. Left hand corner
– Organization’s Name.
Each page shall contain in the Footer:
A. Left hand corner
– Document reference, revision and date. B. Right hand corner
– Page number within respective documents.

• Organization's documentation may be distributed for reference and
use in two media format :
• A- Hard Copy as printed paper.
• B- Electronic format.

– Mandatory procedure under
1. ISO 9001 [Concerned with QMS Requirements ],
2. OHSAS 18001 [Concerned with Occupational Health and Safety Management Systems ]
– The corrective action shall start with an investigation to determine the root cause
– To eliminate the cause of nonconformities in order to prevent recurrence
– Corrective actions focus on eliminating the causes of nonconformities in order to avoid their recurrence
Purpose: To ensure that we learn from our mistakes
 AP 103 - Corrective and Preventive Actions
No.Att

The sources of information for corrective action may include:
- Customer complaints/feedback
- Non-conformity reports
- Internal/External Audit Reports
- Outputs from performance appraisals
- Relevant quality management system records
- Organization's staff

 Selection and implementation of corrective actions
 The corrective actions may include:
 Changes to procedures
 Additional Resources
 Training of personnel
 Modification of the work processes

Monitoring of corrective actions :
- The results of implementation of corrective actions shall be monitored to
ensure its effectiveness
Additional Audits
- additional audits shall be planned and conducted to
ensure that corrective actions are effective

– Preventive actions focus on taking action to prevent a potential nonconformity from
occurring
– To eliminate the cause of potential nonconformities in order to prevent their
occurrence
– Potential sources of nonconformities and their causes shall be identified
– analysis of data
– test results
– trend/risk analysis.

 Review of Customer complaints
 The preventive actions shall be implemented to reduce the likelihood of the
occurrence of nonconformities and to take the advantage of opportunities for
improvement.
 The Customer complaints shall be reviewed by the QA&C Department and concerned
operations/departments as applicable
 Customer complaints can be received either verbally or in written form by the Project
Managers or other senior management personnel. The complaints shall be checked for
validity, and where applicable, they shall be processed and a nonconformance report
issued

 AP 104 – internal management System Audits
Objectives: Evaluate the effectiveness, adequacy and compliance of the
management system/respective international standard through internal
audits.
Audit Plan : each cost center shall be audited at least once a year. The
number of audits scheduled for a particular cost center shall depend
upon its status and importance in the Organization
 Non- Conformance Report
 Internal Audit Report

 AP 105 - Control of Records
Purpose: To establish how records are to be identified, stored,
protected, retrieved, and retained
– Mandatory procedure under ISO 9001,
OHSAS 18001
– Electronic backup to be stored in the File Server
– Provides minimum periods for retention of key quality records
– Entity responsible for safekeeping of the original record to take timely action for its renewal
3.Att

Quality Records :.
- A document which demonstrates compliance to the requirements of the quality management
system
- providing objective evidence of compliance to the requirements specified therein
- Records shall be stored safely to ensure that they are protected from damage
- Amendments to any records shall be approved by the same entity who had approved the
earlier revisions

Disposition of Quality Records :
Once the specified duration for retaining the quality records
has elapsed, the Document control shall seek final clearance from Project Control
Department (for Projects records) and/or the respective department manager(s),
prior to disposing the records
All quality records shall be kept in boxes or cartons and be clearly labeled
(Attachment 02) for identification providing the following information:
- Department/Project
- Contents
- Disposal date.

 AP 106 - Control of Non-conforming Product
Purpose: To control non-conforming product
– Mandatory procedure under ISO 9001,
OHSAS 18001 and ISO 17025 standards
– Non-conformance is the non-fulfilment of a specified requirement
– Recording of Client issued NCRs
– Defect - The non-fulfillment of intended or specified usage requirements
– Nonconformance can be identified at any stage during implementation of system requirements
No.Att

 Nonconformance relative to materials or installed works can be resolved by one of the following actions :
 Re-graded for other use
 Re-work : Action on a nonconforming product to make it conform to specified requirements
 Concessional acceptance : shall be authorized by the Project Manager or Department Manager, and
Customer acceptance for such waivers
 Rejection and scrapping

 All operational NCRs (including those to Projects as well as to the Subcontractors and Suppliers) shall
be assigned a unique reference number (through QA&C Department) .
 non-conforming materials will be physically segregated from other materials and placed in a
Quarantine area or a clearly marked location on the project site
 Where the nonconformance is for material or equipment, such items will be identified by a Label or Tag
which provides reference to the NCR number and date
 Nonconformance Close-out and Follow-up Following completion of corrective actions, the follow-up
check shall be carried out by the initiating entity; however, the QA&C Manager may delegate another
suitably qualified person to verify the corrective action taken

 AP 104 – Work After Normal Working Hours
 Purpose :
 Implementation and Set a Rules In case The Employees Worked More Than
his Normal working hours according to Site
 Working-For-Over Time Request/Approval Form
 Working After Normal Working Hours Process Flow Chart

 AP 108 – Correspondence Format and Control
Purpose: To standardize correspondence formats
– Inter Office Memo
– Business Card Request
– Minutes of Meeting
– Typical Letter Layout

 AP 108 – Quality objectives
 Purpose :
 To provide guidelines for the Directors/Department Managers & Unit Heads for preparing
their Quality Objectives.
 Quality Objectives Format

 AP 108 – Telecommunication Facilities
 OBJECTIVE
- To set a standard procedure for the Communication Facility Services provided by El-Sewedy
Electric- PSP shall provide for the employees.
• Mobile Telephone Line/Service/USB Modem Request
• Building/Site USB Modem Request
• Mobile Telephone Line/Service/USB Modem Upgrade Request

 AP 111 Transportation Allowance
 DEFINITIONS
 Transportation for Project’s
 - The means of transportation provided by the company for the employees who work in the
company’s projects from company accommodation facilities to site & vice versa.
 Transportation for HQ
 - The means of transportation provided by the company for the employees who are working
in the head office
 Daily Transportation Allowance
 - Is a type of allowance that is offered to employees whose working hours are different than
of the official/Normal working hours when company transportation facilities are not available.

 Weekly Transportation Allowance
 - Is a type of allowance that is offered to employees who are working in the projects, when
there is no transportation provided.
 project manager shall submit a proposal of transportation allowance scheme stating
the project location, collection points where project employees use during their
weekly/daily trip
 ATTACHMENTS
 Attachment 01 - Project Transportation Allowance.
 Attachment 02 - Transportation Allowance Request

 AP112 Food Allowance :
• Food Allowance - The total amount of money paid to
employees whose working hours exceeds the overtime
limits
• Project Food Allowance Rules
• At the outset of works of projects in any area/region a
survey shall be conducted jointly by HR department
and project manager

 AP113 Accommodation
Objective
Establish guidelines for accommodation procedure
Eligibility
Company’s project employees and visitors might be eligible
for accommodation
allowance based on project’s requirements and/or their employment contracts/ offers

 AP 114 Employees End of Services
 OBJECTIVES
 Set standard procedures for employee's end services
 RESPONSIBLE EMPLOYEES
- HR Director
- Department Mangers/Projects Managers
 A resignation will not be accepted if the employee is involved in a work issue subject to investigation
 Employees End of Services Procedure

 Reasons of termination :-
- Resignation.
- End of limited agreement.
- Poor Performance.
- Death.
- Disability or Illness.
- Retirement .
- Dishonorable offences
- Repeated Absence without permission (five continuance days or ten separated days).
- All the items No. 69 of labor law No. 12- 2003.
- In all end services cases, all legal procedures must be taken as per the country labor law.

 AP 115 Business Travel :
 Business Travel Process Flow Chart
 Travel Request Form
 Ticket & Hotel Comparison Sheet
8.Attachment

 AP 115 Lesson Learned
The Main Aim of this Procedure is To Make sure that We Learn form our mistakes Which
Will Give more Progress and improvement
 Lessons Learned Process Flow Chart
 Lessons Learned Report

 AP 115 Company Seals :
 Describes the required Steps To be followed In case Company Seal requested
 Company Seal Request
 Company Seals Format
 Company Seals Register
 Stamped Documents Register

 AP118 Promotion :
 Employee shall spend 1 year at least in current position before being entitled for an upgrade.
 If the required position does not exist in the company positions
list a detailed job description form shall be attached to this form.
 COO's Approval is required for Projects Employees' and CEO Approval is required for Departments Employees.
 Final Approval for CEO is required for all Employees.

 AP131 Limits of Authority :
General Delegation of Authority
Specific Delegation of Authority
Delegation of Authority List

Thank You
For any inquiry please contact QA&C department
Ayman Mohamed
Ayman.Nabil @psp.com.eg
Ext. 364
Mobile: 01064688882

Presentation QMC

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Presentation QMC