Presentation Trends Session
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The document discusses football fan engagement, highlighting the deep loyalty and honor that fans have towards their clubs, exemplified by practices at Barcellona and Union Berlin. It emphasizes the importance of social media in enhancing fan experiences, building relationships, and effectively managing fan interactions. Brands can learn from football's passionate fan base by understanding their audience and creating meaningful experiences.
Presentation Trends Session
- 1. Download via www.cleverwood.be Football and Social Media in Belgium
- 2. In the week I’m a New Media consultant, In the weekend I’m passionate about my football team Club Brugge. Today I want to talk about 2 mayor things.
- 3. 1. Football fan engagement
- 4. 2. What can brands learn from football fan engagement?
- 5. 1. Football fan engagement
- 6. Why is a football fan not an average fan? Because it’s in our DNA, it’s a way of live. There are two values that football fans really hang on to.
- 7. 1. Loyalty
- 8. We them both! 19 % 16 % 11 %
- 9. Do you have the guts to them both? 1% 5% 5%
- 10. Overall increase 30000 1 3 25000 5 20000 7 15000 9 Attendees Rank 10000 11 13 5000 15 0 1999 - 2000 - 2001 - 2002 - 2003 - 2004 - 2005 - 2006 - 2007 - 2008 - 2009 - 2010 - 2000 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 Red = average attendees of Club Brugge. Blue = ranking. Quality of product went down but number of clients increased. What other brand can say this?
- 11. 2. Honour
- 12. Fans are the soul of a club. Barcelona has a policy where 800 ‘Socios’ are consulted with every important decision.
- 13. Unconditional support. The supporters of Union Berlin dedicated all their free time to renovate their own stadium with their own hands.
- 14. Football is more than 22 man who run 90 minutes behind a ball. It’s about the experience.
- 15. Why use social media
- 16. 1. Use social media to strengthen the experience – Before, during and after the game. Create climaxes!
- 17. 2. Use social media to build relationships 24/7 – Before you had 90 minutes to convince and connect with your audience, now 24/7.
- 18. 3. Use social media to Improve and optimize the relationship between players and fans. Bring you players closer to the fans.
- 19. Example – Fansourcing – Thy asked their fans to design a new shirt, they received 60.000 unique submissions.
- 20. Example – Turn your image around – Ryan Donk used Twitter in a remarkable way is in constant dialogue with his fans.
- 21. Example - 122 Tweets per minute – Barcelona generated over 2 Tweets per second during the opening of their new training centre.
- 22. Example - Second screen - Manchester City experiment
- 23. Difficulties
- 24. You’re dealing with an emotional community. How do you handle those conversations and turn them in your benefit?
- 25. Abundance of platforms and content . The platform and content you provide need to be excellent. If not you'll loose your audience.
- 26. Players are the stars – They are little brands on their own but at the same time they represent your team.
- 27. 2. What can brands learn from football fan engagement?
- 28. Like is the beginning, not the end
- 31. Status Access SAPS Power Stuff
- 33. “All those questions about social media! We would like to keep this internal. We don’t show our financial results either!” – anonymous
- 34. YES NO 53% 47% Is it the purpose to start a conversation?
- 35. YES NO 38% 62% Are you planning to invest more money and/or resources?
- 36. Who questions much, shall learn much, and retain much. - Francis Bacon
- 37. Thank You ! Pieter Maenhout Jr. Consultant Direct: +32 2 888 79 34 Mobile: +32 (0)489 91 53 76 Email: pieter.maenhout@cleverwood.be Cleverwood – Rue des Pères Blancs, 4 – 1040 Brussels – Belgium www.cleverwood.be Cleverwood is a trademark of Fair Wood Ventures sprl/bvba