Principles of management Unit-1 BBA
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This document outlines the responsibilities of business and industry to various stakeholders. It states that business should protect shareholder interests, use resources effectively, produce quality products at reasonable prices, provide customer satisfaction, avoid dishonest practices, help society during calamities, create jobs, protect the environment, and dispose of waste properly. It also notes responsibilities to the nation like paying taxes on time and following government rules, and to consumers by providing quality products, service, and not exploiting customers.
Principles of management Unit-1 BBA
- 1. UNIT 1
- 2. To Business And Industry: - Protect interest of shareholders - Use resources of the firm effectively - Produce standard and quality products - Charge customers reasonable prices - Provide customer satisfaction - Provide customer satisfaction - Avoid dishonest trade practices
- 3. To Society: - Serve people who are affected by natural and unnatural calamities - Provide employment opportunities for educated and needy job seekers - Conserve natural resources by protecting environment - Hygienic disposal of waste to prevent industrial pollution
- 4. To Nation: - Pay fines, duties, taxes to government on time - Carry on business as per government rules, policies and practices - Help government in economic planning and administration
- 5. To Consumer: - Provide products of right quality at right place, time and price - Smooth after sales service - Avoiding exploitation of customers - Formation of associations of consumer satisfaction and welfare
- 6. To Consumer: - Provide products of right quality at right place, time and price - Smooth after sales service - Avoiding exploitation of customers - Formation of associations of consumer satisfaction and welfare
- 7. Universally accepted principles Experimentation & Observation Cause and Effect relationship Test of validity and predictability
- 8. • Specialized body of knowledge and skills A person who knows to apply his skills and expertise in taking independent decisions can run business effectively. • Formal training An untrained but qualified person needs on the job training . • Social responsibility An efficient manager keeps social responsibility in mind while carrying on his business.
- 9. • Code of conduct Managers are supposed to run their business by strictly maintaining the business secrets and without misuse of any resources.
- 10. • Practical knowledge Managers have to apply the knowledge about the environment surrounding the business to it. • Application is personalized Every manager uses his skills in his own way while running the business. • Result oriented approach Successful managers carry business by keeping the business goals in mind.
- 11. • Employee motivation Managers motivate employees to get the best results. • Perfection through practice Every manager becomes perfect in dealing with different situations through his day to day experiences.
- 12. • Administration involves thinking . Management involves doing • Administration includes planning, making policies, setting goals whereas management includes carrying out the plans, policies to achieve the set goals. • Administration has the authority which it hands over to the lower levels to get work done whereas management uses the authority and gets the work done.
- 13. • Administration is not involved in directing people efforts to achieve goals which is done by management.
- 14. • Top Includes chairman, managing director, directors, CEO’s , CFO’s etc. They plan, set goals and policies, review and co- ordinate activities. • Upper middle Includes departmental heads. Co-ordinate and are responsible for activities and results related to their departments. Supervise middle and lower levels of their department.
- 15. • Middle Includes office, area managers etc of departments They handle daily operational activities of their departments. • Lower Includes supervisors They manage the workers and clerical level employees and carry out routine operational activities.
- 16. • Interpersonal roles Manager interacts with different people within and outside the organization. He guides and motivates his employees as well. Through his interactions he tries to take care of his strengths, weaknesses, opportunities and threats. • Informational roles Manager collects information from within and outside his business and tries to analyze and creates a link between the world within and outside the business.
- 17. • Decisional roles Manager takes important decisions which are for the overall success and stability of the business. For this he takes decisions to handle conflicts, to properly handle resources and to successfully negotiate between the world inside and the world outside the business.
- 18. • Conceptual skills Managers should know the basic s of any skills that they use to operate the business. If it is related to leadership skill, managers should guide and control. • Diagnostic or analytical skills Sunil B Mittal, Chairman of Bharti Enterprises has many ‘firsts’ to his credit. He was the first to import diesel generators to manufacture telecom equipment in the private sector, to export basic telecom services and to begin laying overseas cable between Singapore and Chennai.
- 19. • Human skills Managers should know to deal and interact with the human resources effectively taking the goals of the business into consideration. • Technical skills The manager should know to carry out the job of all levels of the business. He should be able to know the basic techniques and operations as well which includes skilled and unskilled jobs.
- 20. Increasing production efficiency to lower costs, raise profits but also to have increase in pay for workers by increasing their productive efficiency.
- 21. Taylor’s Four Principles: • Have scientific study of tasks • Select, train, teach and develop the workman scientifically • Provide detailed instruction and supervision of each worker while reviewing his work. • Divide work equally between managers and workers for managers to perform and plan work applying scientific management and to ensure performance of tasks by workers.
- 22. Five Contributions by Taylor: Time and Motion study – each motion of a job is timed with the help of a stop watch and shorter and fewer motions were to be developed. Differential Payment – a new payment plan under which incentives are linked with production. A worker received low piece rate if he produced standard number of pieces and high rate if he rose above the standard.
- 23. Drastic Reorganization of Supervision – separation of planning and doing and functional foremanship. Work should be planned by foreman not worker. The number of foreman should depend on the number of special functions and the foremen should give orders to the workers depending on their specialty Scientific Recruitment and Training – this brings out the best in the workers by enabling him to do a higher, interesting and profitable class of work than he has done in the past.
- 24. Intimate friendly cooperation between management and workers – management and labor have a common interest in increasing productivity
- 25. He is the father of management Developed general theory of management Administrative Theory of Management: Business activities have been classified into 6 categories; Technical – relating to production or manufacturing Commerce – related to buying. Selling and exchange
- 26. Financial – optimum utilization of resources Security – related to protection of property and assets Accounting – related to maintenance of accounts Managerial – related to planning, organizing, controlling, coordinating and commanding Merely on the basis of the managerial activities the other five activities can be analyzed.
- 27. 14 Principles of Management: Division of work – different tasks should be given to those who are experts in performing them. Authority and Responsibility – the former is the process of getting work done through others and the latter is obligation of person to perform the tasks assigned to him.
- 28. Discipline – observance of rules of service Unity of command – subordinates should receive orders, instructions from superiors only. One person accountable to one boss otherwise there can be chaos. Unity of direction – for every category of work there should be one plan of action and should be executed under the supervision of one head only.
- 29. Subordination of individual interest to general interest – individual interest should not be of importance than common interest to fulfill organizational goals. Fair remuneration to workers – maximum satisfaction to both employers and employees through fair pay to workers. Centralization – balance must be maintained between centralization and decentralization to ensure optimum use of all employees.
- 30. Scalar chain – when in an organization if F wants to talk to Q normally the communication will flow up the ladder from F to A and then come down the ladder from A to Q through M, N, O and P which is lengthy and time consuming when there is a requirement for swift action. In such case a gang plank should be used where F and Q are allowed to have direct contact to settle matters. Scalar chain suggests that communication should pass through proper channels of authority along the scalar chain.
- 31. Order – material order (refers to right place for every occasion) social order (refers to a fixed place for every worker and the worker will be available at his workplace during working hours and also right man for right job. Equity – equal treatment to all employees in the organization. Stability to staff – employees should be assured security of job by management.
- 32. Initiative – employees must be motivated to make suggestions and take initiative. Esprit-de-crops – management should create team spirit among employees
- 33. Analysis of Hawthorne experiments which Mayo made are; • Workers are motivated by more self interest • There is a psychological contract or understanding between worker and employer regarding what is expected of the employees. • Workers motivation can be increased by showing interest in them • Team work can increase workers motivation • Workers socializing during and outside work and subsequent increase in motivation.
- 34. • Workers are motivated by recognition, security and a sense of belonging • Communication between workers and management affects the employees morale and productivity.