Understanding Complex
Contexts
Virtual Facilitation with
How might improve diversity education within the . . . while
committing to the camp's mission?
Redefined Guiding Question
Questions Being Asked
What questions have you been asking about the situation?
What can I realistically do to
effect change?
What do we want to look like?
What are the emotional
demands that are made of me?
Do I just want to check a box?
Is the labor making us being
pulled in different directions?
Does diversity mean anything
to the members of this
organization?
How does this company
celebrate the diversity of ideas
and people?
How can we make the
community feel welcomed to
be park of our mission?
Now boarden your questions by getting "underneath" the problem. Avoid questions of cause/effect and move past assumptions you're making.
Asking The Question Differently
When doing volunteer work, am I
doing it to make the world a better
place, or is this self-serving?
Do I truly enjoy being behind
something and making it
better?
Am I bringing the right people
together?
Do we have the abilities to
recruit in community that are
vulnerable?
Will there be enough funds to
cover even more campers?
What is my true definition of
diversity?
How do we involve our employees
from underrepresented communities
not feeling tokenized?
How am I practicing diversity at
home or in my 9-5 job?
How can I extend my network
to build connections and
visibility
What are my biases?
Whose perspectives are you not considering?
Taking Multiple Perspectives
What possible perspectives of the known players are you ignoring?
Including perspectives, you don't agree with.
Sepdns so much time thinking
about the people she wants to
represent
Not considering men, white
folks, those who can be allies
Government Surrounding businesses
Child who participates in this
camp
Global perspective: those who
may have unique experiences of
diversity from different regions.
Communities receiving the
service
Those who have expereinced
past discrimination in the
workplace.
White folks in general Religious/Spiritual perspectives
Generational Perspectives
(older generation)
Identifying the Gap Between
Espoused Values and Behavior
What is said to be valued?
What is the actual behavior?
GAP
The color of your skin Gathering feedback Leading by example Work ethic
Networking with community
leaders
Overwhelming work
Work fatigue (dealing with life
work balance)
The desire to examine
organizational culture and
develop an action plan.
Speaking the Unspeakable
What's unstated that we need to consider for fully understanding this problem?
What is the threat of not having
representation?
Missing out on the richness of
the cultures
What are we not listening to
from the community?
Are people willing to understanding,
and respect cultural differences that
exist among people?
Self reflection is needed to
recognize our own biases
Intersectionality that recognizes
race, gender sexuality, class,
and abilities
Historical contexts
What are we at risk of not
experiencing or hearing?
Power dynamics Emotional Labor Privilege Community building
Work
Self
Campers
Coworkers
Employees
Volunteers
Families
Guest
Performers
Funders
Audience
Community
Leaders
Seeing the Systems
Realm 1 Stake-
holders
Realm 2 Stake-
holders
Realm 3 Stake-
holders
Seeing Systems Factors through
Catalytic Questions
It is hard to know. In a small group, you are not going
to represent everyone automatically.
The demand for diversity of higher than ever
66.7% of campers identified as nonwhite
Last year rather than looking at the background, she looked at
other ways they were diverse. She invited campers and one
staff member that was neurodivergent. Looked at different
types of diversity.
People are seeing and continue to see different
perspectives. Increase confidence and become
leaders in the community.
Different perspectives in leaderships. See them
thrive
They would all learn how to be more educated
about the subject. Better inform the communities
too. Learned more about each other by spending
more time together
What was the last time this problem didn't exist? What was different then to now?
If this problem were resolved, what would people observe
about the way people work together and perform?
What would be different for you and
others about working together?
The mention of increasing
diversity is there
Seeing Systems Factors
Due to past 2021/2022 reports,
there has been an increase in
diversity
Board of directors want Veronica to
increase knowledge of diversity
within Girls Rock
Leaders need Veronicas
expertise and skills
More funding to increase
resources for
underrepresented campers
It is her mission to spread
knowledge of diversity
Learn more on how to be
inclusive
What are possible factors that support the system in what it's "inclined" to do?
What is happening in the system currently? What is the current status quo?
The board and staff
acknowledge efforts
to educate and advocate about
diversity
It functions because it gives her
credibility because of her ethnic
background
The organization relies on
gave her word to help
the effort to educate and
increase diversity in the
organization.
has a history of being
able to have difficult
conversations about diversity.
The internal system needs more support in
educating individuals who become
increasingly involved in it.
The organization must follow its
mission
Promotes a welcoming
environment for all.
It is a space where individuals can express
themselves
Insights from Systems Factors
Factor How does it currently function? What insights does it tell us about the system?
Shape the Vision Draw Boundaries
Redefining what diversity means within G.R.S.
To have open minds, respect, empathy, accountability, and the urge to continue learning.
What is the direction we're heading?
What are the boundaries or guardrails to have in place as we move toward our vision?
Understand the System by Mapping Polarities
Action
Innovation
Mentoring
Short term sacrifices
Sticking to traditions (business as usual)
No openmindness
Workload
Awareness
Inclusion
Collective Identity
Reputation
What polarities are present as we consider moving toward our vision?
What are the positive and negative features of each polarity?
Positive
Features
Negative
Features
Negative
Features
Positive
Features
The demand for diversity
is committed to bring
and conserve diversity to GRS
Identify the Attractors
Fullfill GRS mission Be welcoming
Lead by example Integrity
The urge for progress Educate
Create a space where
others a seen
Systemic Bias
Traditional limited
opportunities
Power Dynamics Need for DEI
Check a diversity box
As we consider the polarities, what is attracting us toward each polarity?
is
committed to
bring and
conserve diversity
to GRS
The demand
for diversity
Strengthen (or Weaken) the Attractors
What attractors should we work together to strengthen or weaken?
Need to Strengthen
Need to Weaken
Need to Strengthen
Need to Weaken
The urge for progress
committed to brin
and conserve diversity to
The demand for diversity
Power Dynamics
Check a diversity box
Need for DEI
Traditional limited
opportunities
Systemic Bias
Educate
Create a space where
others a seen
Be welcoming
Lead by example
Educate
Brainstorm Safe-to-Fail Experiments
Train/Educate current
employees and volunteers.
Set expectations for new folks
getting involved.
Creating a diverse task force to
explore new ideas and
strategies
Hosting workshops or training
sessions
Small scale initiatives such as
mentorships
Encourage employees to
participate in employee resource
groups or affinity groups.
Experimenting new recruitment
strategies such as blind resume
screening processes
Encourage employees to share
their experiences and insights
Strengthen or weaken attractors using safe-to-fail experiments:
6 Boxes
Expectations and Feedback Tools & Resources Consequences & Incentives
Skills and Knowledge Selection & Assignment (Capacity) Motives and Preferences (Attitude)
Everyone is motivated by wanting to leave
their mark on world.
Being part of is something people can
approach and do
Staff and volunteers are very connected with
the community.
Very engaged.
Share the same social justice agenda
Carefully selected people
Their expertise is needed on the board.
In their personal lives, is this what they
care about?
Do they understand it is a social justice
movement?
Social and problem-solving capabilities
need to match the job mission.
There is professional knowledge within the leadership
Musicians,
Philanthropists
VP of finance of a company is a treasure in
On Air Talent as an actual radio job
Government
Does not have legal representation
Staff
Professionals as well
Musicians mainly
Accountant
i.
ii.
iii.
iv.
v.
vi.
vii.
viii.
ix.
They come in the form of documentation.
They don't have an HR, but they do have a
google drive where they can say things.
They handle documentation
Performance Reviews are documented
Incentives
Everyone is motivated to see the
organization change.
Helped in career skillset
Employees have s to Leadership
They use slack in and share
google drive
Google drive is used for reporting
Text threads for communication
“As a friend….” approach when talking to
peers
The expectation for is that it is an alliance point of
unity.
It is just that youth are more potent than people think.
We are here to support youth.
Believing that they need to help influence change in the
community.
Influence change.
Open to learning.
In the formal review process, once a year, they have a
strategic planning meeting (what do you enjoy doing, and fit
their needs, agree on what they need to do, confidentiality)
Do you feel like you are getting what you want?
Redefining Our Question
We noticed we had chan ed our guiding question during conversations with my
client. Instead of how . might maximize its work on its mission's purpose by
promotin diversit in the camp, the question has shifted to how the board
director, , can improve efforts to promote and educate about
diversity within the organization. Based on our conversations, self-
reflected on her work for the past years and what she would want to do in to
continue diversity. Since 2021, there have been efforts to increase diversity. Within
our conversations, we did confirm that there IS diversit in the organization by
looking at the statistics. The question now is how continues the discussion of
diversity within the organization.
shared that in 2022, there have been efforts to increase diversity,
including neurodivergent individuals. (See progress chart on the right) It was all
thanks to her idea of expanding the idea of diversity and educating her peers. If
this has been successful, educating about the broad view of diversity within the
camp can attract a more diverse pool of people within the Sacramento community
to get involved.
Reflection
How might improve diversity education within the . . . while
committing to the camp's mission?
New Guiding Question

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Problem Analysis and Understanding All Female Music Org

  • 2. How might improve diversity education within the . . . while committing to the camp's mission? Redefined Guiding Question
  • 3. Questions Being Asked What questions have you been asking about the situation? What can I realistically do to effect change? What do we want to look like? What are the emotional demands that are made of me? Do I just want to check a box? Is the labor making us being pulled in different directions? Does diversity mean anything to the members of this organization? How does this company celebrate the diversity of ideas and people? How can we make the community feel welcomed to be park of our mission?
  • 4. Now boarden your questions by getting "underneath" the problem. Avoid questions of cause/effect and move past assumptions you're making. Asking The Question Differently When doing volunteer work, am I doing it to make the world a better place, or is this self-serving? Do I truly enjoy being behind something and making it better? Am I bringing the right people together? Do we have the abilities to recruit in community that are vulnerable? Will there be enough funds to cover even more campers? What is my true definition of diversity? How do we involve our employees from underrepresented communities not feeling tokenized? How am I practicing diversity at home or in my 9-5 job? How can I extend my network to build connections and visibility What are my biases?
  • 5. Whose perspectives are you not considering? Taking Multiple Perspectives What possible perspectives of the known players are you ignoring? Including perspectives, you don't agree with. Sepdns so much time thinking about the people she wants to represent Not considering men, white folks, those who can be allies Government Surrounding businesses Child who participates in this camp Global perspective: those who may have unique experiences of diversity from different regions. Communities receiving the service Those who have expereinced past discrimination in the workplace. White folks in general Religious/Spiritual perspectives Generational Perspectives (older generation)
  • 6. Identifying the Gap Between Espoused Values and Behavior What is said to be valued? What is the actual behavior? GAP The color of your skin Gathering feedback Leading by example Work ethic Networking with community leaders Overwhelming work Work fatigue (dealing with life work balance) The desire to examine organizational culture and develop an action plan.
  • 7. Speaking the Unspeakable What's unstated that we need to consider for fully understanding this problem? What is the threat of not having representation? Missing out on the richness of the cultures What are we not listening to from the community? Are people willing to understanding, and respect cultural differences that exist among people? Self reflection is needed to recognize our own biases Intersectionality that recognizes race, gender sexuality, class, and abilities Historical contexts What are we at risk of not experiencing or hearing? Power dynamics Emotional Labor Privilege Community building
  • 9. Seeing Systems Factors through Catalytic Questions It is hard to know. In a small group, you are not going to represent everyone automatically. The demand for diversity of higher than ever 66.7% of campers identified as nonwhite Last year rather than looking at the background, she looked at other ways they were diverse. She invited campers and one staff member that was neurodivergent. Looked at different types of diversity. People are seeing and continue to see different perspectives. Increase confidence and become leaders in the community. Different perspectives in leaderships. See them thrive They would all learn how to be more educated about the subject. Better inform the communities too. Learned more about each other by spending more time together What was the last time this problem didn't exist? What was different then to now? If this problem were resolved, what would people observe about the way people work together and perform? What would be different for you and others about working together?
  • 10. The mention of increasing diversity is there Seeing Systems Factors Due to past 2021/2022 reports, there has been an increase in diversity Board of directors want Veronica to increase knowledge of diversity within Girls Rock Leaders need Veronicas expertise and skills More funding to increase resources for underrepresented campers It is her mission to spread knowledge of diversity Learn more on how to be inclusive What are possible factors that support the system in what it's "inclined" to do? What is happening in the system currently? What is the current status quo?
  • 11. The board and staff acknowledge efforts to educate and advocate about diversity It functions because it gives her credibility because of her ethnic background The organization relies on gave her word to help the effort to educate and increase diversity in the organization. has a history of being able to have difficult conversations about diversity. The internal system needs more support in educating individuals who become increasingly involved in it. The organization must follow its mission Promotes a welcoming environment for all. It is a space where individuals can express themselves Insights from Systems Factors Factor How does it currently function? What insights does it tell us about the system?
  • 12. Shape the Vision Draw Boundaries Redefining what diversity means within G.R.S. To have open minds, respect, empathy, accountability, and the urge to continue learning. What is the direction we're heading? What are the boundaries or guardrails to have in place as we move toward our vision?
  • 13. Understand the System by Mapping Polarities Action Innovation Mentoring Short term sacrifices Sticking to traditions (business as usual) No openmindness Workload Awareness Inclusion Collective Identity Reputation What polarities are present as we consider moving toward our vision? What are the positive and negative features of each polarity? Positive Features Negative Features Negative Features Positive Features The demand for diversity is committed to bring and conserve diversity to GRS
  • 14. Identify the Attractors Fullfill GRS mission Be welcoming Lead by example Integrity The urge for progress Educate Create a space where others a seen Systemic Bias Traditional limited opportunities Power Dynamics Need for DEI Check a diversity box As we consider the polarities, what is attracting us toward each polarity? is committed to bring and conserve diversity to GRS The demand for diversity
  • 15. Strengthen (or Weaken) the Attractors What attractors should we work together to strengthen or weaken? Need to Strengthen Need to Weaken Need to Strengthen Need to Weaken The urge for progress committed to brin and conserve diversity to The demand for diversity Power Dynamics Check a diversity box Need for DEI Traditional limited opportunities Systemic Bias Educate Create a space where others a seen Be welcoming Lead by example Educate
  • 16. Brainstorm Safe-to-Fail Experiments Train/Educate current employees and volunteers. Set expectations for new folks getting involved. Creating a diverse task force to explore new ideas and strategies Hosting workshops or training sessions Small scale initiatives such as mentorships Encourage employees to participate in employee resource groups or affinity groups. Experimenting new recruitment strategies such as blind resume screening processes Encourage employees to share their experiences and insights Strengthen or weaken attractors using safe-to-fail experiments:
  • 17. 6 Boxes Expectations and Feedback Tools & Resources Consequences & Incentives Skills and Knowledge Selection & Assignment (Capacity) Motives and Preferences (Attitude) Everyone is motivated by wanting to leave their mark on world. Being part of is something people can approach and do Staff and volunteers are very connected with the community. Very engaged. Share the same social justice agenda Carefully selected people Their expertise is needed on the board. In their personal lives, is this what they care about? Do they understand it is a social justice movement? Social and problem-solving capabilities need to match the job mission. There is professional knowledge within the leadership Musicians, Philanthropists VP of finance of a company is a treasure in On Air Talent as an actual radio job Government Does not have legal representation Staff Professionals as well Musicians mainly Accountant i. ii. iii. iv. v. vi. vii. viii. ix. They come in the form of documentation. They don't have an HR, but they do have a google drive where they can say things. They handle documentation Performance Reviews are documented Incentives Everyone is motivated to see the organization change. Helped in career skillset Employees have s to Leadership They use slack in and share google drive Google drive is used for reporting Text threads for communication “As a friend….” approach when talking to peers The expectation for is that it is an alliance point of unity. It is just that youth are more potent than people think. We are here to support youth. Believing that they need to help influence change in the community. Influence change. Open to learning. In the formal review process, once a year, they have a strategic planning meeting (what do you enjoy doing, and fit their needs, agree on what they need to do, confidentiality) Do you feel like you are getting what you want?
  • 18. Redefining Our Question We noticed we had chan ed our guiding question during conversations with my client. Instead of how . might maximize its work on its mission's purpose by promotin diversit in the camp, the question has shifted to how the board director, , can improve efforts to promote and educate about diversity within the organization. Based on our conversations, self- reflected on her work for the past years and what she would want to do in to continue diversity. Since 2021, there have been efforts to increase diversity. Within our conversations, we did confirm that there IS diversit in the organization by looking at the statistics. The question now is how continues the discussion of diversity within the organization. shared that in 2022, there have been efforts to increase diversity, including neurodivergent individuals. (See progress chart on the right) It was all thanks to her idea of expanding the idea of diversity and educating her peers. If this has been successful, educating about the broad view of diversity within the camp can attract a more diverse pool of people within the Sacramento community to get involved. Reflection How might improve diversity education within the . . . while committing to the camp's mission? New Guiding Question