Problem Step Recorder
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The document discusses Problem Steps Recorder (PSR), a tool that allows users to record steps to recreate problems by capturing screenshots and annotations. PSR creates an MHTML file that can step through the recorded actions. It has advantages like being easy to use and creating manageable files that can be emailed. However, it only captures 25 screenshots by default and does not record typed text. Alternatives to PSR mentioned are Clarify, ScreenSteps, StepShot, and others that also allow capturing screenshots in step-by-step guides.
Problem Step Recorder
- 2. CONTENTS What is PSR PSR – Pros PSR – Cons PSR for Testing Alternatives Demo
- 3. WHAT IS PSR PSR allows a user to walk through the steps to recreate a problem and create a screen capture complete with annotations Everything is stored in an MHTML file that can step through The end result is what that user sees and have a visual record of their problem and steps to reproduce it Effective remote support tool
- 4. PSR - PROS Easy to use Great assistance in resolving problems End result is a manageable file that can be emailed (Not like Camtasia) The PSR's view is the user's desktop, it is not isolated to a single application
- 5. PSR - CONS The PSR will not record anything that user type while recording, but the "Add Comment" feature can be used as a substitution Available only in Windows 8 & 7 but there is a free download available on TechNet that does the same thing Default the PSR only captures 25 screen shots, but can increase this value using Settings.
- 6. PSR FOR TESTING PSR can used to record the steps to reproduce an error. When a tester requires extra effort to document the steps to reproduce any problems uncovered they can easily use PSR. PSR captures the steps performed by the user on an application; As a set of screen shots with a text description of where they clicked. The capture can be saved as a file that can be used to reproduce and troubleshoot the problem.
- 7. ALTERNATIVES FOR PSR Clarify - Clarify helps to create communications that are organized, brief and clear. Clarify is the perfect tool whenever adding screenshots and pictures would make communication more clear. ScreenSteps - Capture a picture of each step of the process that user is trying to demonstrate. ScreenSteps automatically creates a document with each screenshot in the exact order. StepShot - StepShot is a powerful and yet simple to use tool that enables to create detailed step-by-step procedure guide or manual. This tool brings creating manuals to the new level.
- 8. ALTERNATIVES CONT. Dozuki – Supports a clear communication which can reduce errors and boost productivity. Imago Recorder - Imago Recorder can record the activities of the system operations. A simple tool that can record the system activity, which enables report content to be saved for later recall and review by a third person Screendocs - Capture step-by-step screenshots and publish a html webpage with them online using Dropbox.
- 9. DEMO Click the "Start Record" button. Perform the steps to reproduce the problem. Click the "Stop Record" button when finished. The "Save as..." dialog is opened to enter the file name, which is saved as a .ZIP file. Click the down arrow key on the far-right select "Send to E-mail recipient...". Click "Add Comment" select the part of the screen that want to comment on type comments in the comment box click OK.