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New
Product
Development
Curated by: Sandy Ardiansyah
Introduction
What is
Product ?
Product is anything that can be offered to a market
to satisfy a want or need,
including physical goods, services, experiences, events, persons, places,
properties, organizations, information, and ideas.

100%
physical good

Blend of physical
good and service

100%
services
Developing Product
Strategy
Components of
the market offering
Value-based prices

Attractiveness of
The market offering

Products
features and quality

Services
mix and quality
Five product levels (Kotler)
Potential Product - This is about augmentations and
transformations that the product may undergo in the
future.
Augmented Product - This refers to all additional
factors which sets the product apart from that of the
competition. And this particularly involves brand
identity and image.

Expected Product - This is about all aspects the
consumer expects to get when they purchase a
product.
Generic Product - This represents all the qualities of
the product.
Core Product - This is the basic product and the focus
is on the purpose for which the product is intended.

POTENTIAL PRODUCT
AUGMENTED PRODUCT
EXPECTED PRODUCT
GENERIC PRODUCT
CORE PRODUCT
Product Development
Product Development
Product Life Cycles
Market
Intro

Market
Growth

Market
Maturity

Sales
Decline

Life Cycle Extension
External Analysis
The Economic
Environment

Global
Economy

Key
Economic
Forces
Interest
Rates

Rapid
Change
Porter’s Five Forces

A tool for assessing industry attractiveness
•
•
•
•
•

•
•
•
•
•
•

Time and cost of entry
Specialist knowledge
Economies of scale
Cost advantages
Technology protection
Barriers to entry

Number of suppliers
Size of suppliers
Uniqueness of service
Your ability to substitute
Cost of changing

Threat of New
Entry
•
•
•
•
•
•

Number of customer
Size of each order
Differences
Price sensitivity
Ability to substitute
Cost of changing

Supplier
Power

• Substitute performance
• Cost of change

Competitive
Rivalry

Buyer Power

Threat of
Subs.
•
•
•
•
•
•

Number of competitors
Quality differences
Other differences
Switching costs
Customer loyalty
Cost of leaving
New Product
Development
Types of New Product

New to
the
world

New
Product
Line

Addition to
Existing

Improvement
The Stage-Gate® Process

THE CUSTOMER OR USER
New-Product Development Process
Idea
• Ideas from
customers and
users
• Marketing research
• Competitors
• Other markets
• Company people,
intermediaries, etc.

Screening
• Strengths and
weaknesses
• Fit with objectives
• Market trends
• Rough ROI
estimate

Evaluation
• Concept testing
• Reactions from
customers
• Rough estimates of
costs, sales, and
profits

Development
• R&D
• Develop model or
service
• Test marketing mix
• Revise plans as
needed
• ROI estimate

Commercial
• Finalize product
and marketing plan
• Start production
and marketing
• “Roll out” in select
markets
• Final ROI estimate
Marketing Plan
1

Executive Summary

2

Current Situation and Trends

3

Performance Review

4

Key Issues

5

Objectives

6

Marketing Strategy

7

Action Plans

8

Projected profit-and-loss statement

9

Controls

10 Contingency Plans

Segmenting
Targeting
Positioning
Product
Price
Place
Promotion
People
Process
Physical evidence
Product
Management’s
Interaction

Marcom
Logistic

Sales

Purchasing

Legal
Product
Management

New Product
Development:
A Total Company Effort

O&M

Finance

R&D

Market
Research
Valuable

Non
substitutability

Rare

Exploitability

Inimitability
Why New Products Fail
Why
It’s Fail ?

Me-Too, Ho-Hum, or Tired New Products

Unstable Product Specs and Project Scope
Creep

Weak Front-End
Homework
Far Too Many Projects in the
Pipeline-No Focus

A Lack of Competencies, Skills, and
Knowledge

Dysfunctional Project Teams, Too
Many Functional Silos
A lack of Customer or User Input
and Insights
How to Prevent
Design thinking
Overlapping product development process
Fail often in order to succeed sooner
Systematic product development process
Systematic innovation
7

Critical
Success
Drivers

1.

A unique superior product

2.

Building in the voice of the customer

3.

Doing the homework & front-end
loading the project

4.

Getting sharp and early product &
project definition

5.

Spiral development

6.

A well-conceived, properly executed
launch

7.

Speed counts!
Thank You

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Product Development

  • 3. What is Product ? Product is anything that can be offered to a market to satisfy a want or need, including physical goods, services, experiences, events, persons, places, properties, organizations, information, and ideas. 100% physical good Blend of physical good and service 100% services
  • 5. Components of the market offering Value-based prices Attractiveness of The market offering Products features and quality Services mix and quality
  • 6. Five product levels (Kotler) Potential Product - This is about augmentations and transformations that the product may undergo in the future. Augmented Product - This refers to all additional factors which sets the product apart from that of the competition. And this particularly involves brand identity and image. Expected Product - This is about all aspects the consumer expects to get when they purchase a product. Generic Product - This represents all the qualities of the product. Core Product - This is the basic product and the focus is on the purpose for which the product is intended. POTENTIAL PRODUCT AUGMENTED PRODUCT EXPECTED PRODUCT GENERIC PRODUCT CORE PRODUCT
  • 12. Porter’s Five Forces A tool for assessing industry attractiveness • • • • • • • • • • • Time and cost of entry Specialist knowledge Economies of scale Cost advantages Technology protection Barriers to entry Number of suppliers Size of suppliers Uniqueness of service Your ability to substitute Cost of changing Threat of New Entry • • • • • • Number of customer Size of each order Differences Price sensitivity Ability to substitute Cost of changing Supplier Power • Substitute performance • Cost of change Competitive Rivalry Buyer Power Threat of Subs. • • • • • • Number of competitors Quality differences Other differences Switching costs Customer loyalty Cost of leaving
  • 14. Types of New Product New to the world New Product Line Addition to Existing Improvement
  • 15. The Stage-Gate® Process THE CUSTOMER OR USER
  • 16. New-Product Development Process Idea • Ideas from customers and users • Marketing research • Competitors • Other markets • Company people, intermediaries, etc. Screening • Strengths and weaknesses • Fit with objectives • Market trends • Rough ROI estimate Evaluation • Concept testing • Reactions from customers • Rough estimates of costs, sales, and profits Development • R&D • Develop model or service • Test marketing mix • Revise plans as needed • ROI estimate Commercial • Finalize product and marketing plan • Start production and marketing • “Roll out” in select markets • Final ROI estimate
  • 17. Marketing Plan 1 Executive Summary 2 Current Situation and Trends 3 Performance Review 4 Key Issues 5 Objectives 6 Marketing Strategy 7 Action Plans 8 Projected profit-and-loss statement 9 Controls 10 Contingency Plans Segmenting Targeting Positioning Product Price Place Promotion People Process Physical evidence
  • 21. Why It’s Fail ? Me-Too, Ho-Hum, or Tired New Products Unstable Product Specs and Project Scope Creep Weak Front-End Homework Far Too Many Projects in the Pipeline-No Focus A Lack of Competencies, Skills, and Knowledge Dysfunctional Project Teams, Too Many Functional Silos A lack of Customer or User Input and Insights
  • 22. How to Prevent Design thinking Overlapping product development process Fail often in order to succeed sooner Systematic product development process Systematic innovation
  • 23. 7 Critical Success Drivers 1. A unique superior product 2. Building in the voice of the customer 3. Doing the homework & front-end loading the project 4. Getting sharp and early product & project definition 5. Spiral development 6. A well-conceived, properly executed launch 7. Speed counts!