Product Quality - The BPM (Behaviors - Practices - Metrics) Way

This document discusses product quality and provides recommendations for improving it. It recommends that organizations focus on culture, empowering engineers, communicating with customers to understand expectations, and implementing quality practices upfront such as standardizing tech stacks, using end-to-end tools for reporting and analysis, and implementing code quality metrics and testing. A key message is that quality should be seen as an opportunity rather than a problem by focusing on behaviors, practices, and tools that ensure high quality products.