PROFILE - VITAL TECH INTL - 2016
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VITAL Tech Int'l is a reputable security company established in 2005 that specializes in integrated security and surveillance solutions. It has a nationwide network in Pakistan and serves hundreds of clients in various sectors including banking, government, military, oil/gas, and corporate. VITAL prides itself on high quality installations and providing comprehensive after sales support to maximize customer satisfaction and security.
PROFILE - VITAL TECH INTL - 2016
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- 2. Introduction Established in October 2005, we are a reputable dynamic company and staffed by professionals with hands on experience. First hand contact with its customers, enables VITAL to best understand their needs, and provide the most effective solutions. Right from the beginning the company always focused on innovative approach while selecting the product with highest quality and reliability. This and the extensive experience in the CCTV and IP field have lead VITAL to rapid growth and allowed a top position for video surveillance in Pakistan. The main field of expertise being integrated Security and Surveillance Solution from concept to final handover with after sales service. VITAL has the necessary expertise to engineer innovative, effective and reliable solutions. Our installation standards and criteria for election of personnel is part of our tightly monitored and controlled quality system. The success of our company is attributed to the level of customer service that we provide and the quality of the work we perform. Paying close attention to the needs of our customers has been the foundation of forming great relationships while earning future business opportunities. With this mind, our entire team takes an active role in each and every project we complete, from the initial site survey to the delivery of test and "as-built" documentation, our company is focused on making sure our customers’ needs are not only met, but exceeded. VITAL has proved that quality workmanship and an unsurpassed dedication to the customer is a vital ingredient in the success of any company. VITAL offers a comprehensive range of security products and services, which enables us to provide a single point of contact for all your needs. Services include implementation, maintenance and distribution. Specializing in the line of products, VITAL prides itself on an outstanding track record for maximizing security. VITAL has installed CCTV systems / Access Control Systems / Speed Pass Gates/ Fire Alarm Systems / Walk-Through Gates / Under vehicle Scanning Systems / Road Blockers / Tire Killers / IP cameras / Public Counting Systems / Public Address Systems Nationwide and Internationally for hundreds of local and multinational Companies and Government organizations.
- 3. VITAL not only offers the finest equipment available but also designed to achieve a cost effective approach to current and future needs of customers. We act as owners; each of us is responsible for solving our business challenges. We expect our colleagues to care for each other, to create an engaging work environment and to communicate honestly. We share an unrelenting drive to succeed, a propensity to make bold moves and a commitment to our values. Speed is critical to our success, so our teams move fast. Our business demands that our teams know the boundaries. We combine speed with the strength of our partners to succeed. VITAL continues to grow in each of our core business areas and can enhance and support your enterprise through effective consultancy and development. Our private ownership and backing since launch enables us to respond rapidly to client needs and market conditions, and provide long-term value with every project we undertake. Mission Statement VITAL’s mission is to continue to provide the best security and surveillance solutions to protect today’s generation and for many generations to come. Vision Statement Our vision is to be the leader in Security and Surveillance Solution Designing, Supply and Implementation, a Trusted Provider of CCTV systems, CCTV technologies and CCTV Solution's that ensures the security and freedom of our nation. Legal Status The Company was established in October 2005 as Partnership concern under Partnership Act 1932 with the sole objective to Import, progressively manufacture & trade in the electronic security and surveillance products. Arbitration & Litigation We confirm that VITAL TECH INT’L. has never been black listed from any Government and Private Organization nor the firm had been in any litigation or arbitration ever.
- 4. Registrations Income Tax Registration (NTN) Registration No. 2394024-7 Sales Tax Registration (STRN) Registration No. 17-12-8531-009-91 Trade License Registration No. 3609 Member Karachi Chamber of Commerce & Industry Membership No. 91257
- 5. Global Strength Local Support VITAL’s world class products and solution with nationwide coverage focused local customers to give maximum support. VITAL offers a flexible twin-track approach to support every aspect of an organization’s Security, Safety and Surveillance requirement: delivering focused and Integrated Solution based on advanced technology from World’s leading companies including SAMSUNG, KEICO, GARRETT, DAHUA, ASTROPHYSICS, ARECONTVISION, GLOBAL FIRE, Gents, GE, etc. “Service doesn’t stop at the sale” is the defining hallmark of VITAL’s commitment to our customers. This is true regardless of where you live and work across the globe. To that end, VITAL sales and services setup is designed and implemented in such a way to provide an exceptional level of service well after the sale is complete. One of the many success factors behind VITAL’s 100-Percent Customer Satisfaction guarantee is the unmatched technical support that we provide to our customers on a daily basis. Our Technical Assistance Program is specifically designed to maximize and allocate our most-valuable resources – our people – to solve your most-pressing needs. Our certified technical support team is always available to offer the answers you need when you need them. No matter where in the country you are. Call us. No matter what time it is. Call us. Our technical support teams located in different cities of Pakistan are dedicated to getting your problem solved and your equipment up and running, this is what we are and this is what we are proud of.
- 6. VITAL Nationwide Network VITAL operates throughout Pakistan with its offices in all major cities of Pakistan and we also have International representation. Below are the contact details of our office in Pakistan. 1- KARACHI Contact Person: Mr. Mohsin Rafique / Mr. Azhar Altaf Siddiqui/ Mr. Kamran Mahmood Office: 1st Floor, Gohar Chambers, A/2, Block 7 & 8, KCHSUL, Near Duty Free Shop, Shahra-e-Faisal, Karachi. Tel: 21-34547408, 34556973, 34325318-19 Fax: 92-21-34526155 Mobile: 0300-8229357-59 Email: info@vitaltechintl.com 2- LAHORE 3- ISLAMABAD 4- FAISALABAD 5- MULTAN 6- PESHAWAR 7- QUETTA
- 7. Client Portfolio We have of thousands of our satisfied customers in different sectors throughout Pakistan, few of them are as under:- Banking Sector • State Bank of Pakistan • Standard Chartered Bank Ltd • Muslim Commercial Bank Ltd • Barclays Bank Limited • Allied Bank Ltd • Citi Bank N. A. • Silk Bank Ltd • Zarai Taraqiati Bank Ltd • Bank Alfalah Ltd • United Bank Ltd • Bank of Khyber • Bank Al-Habib • NIB Bank Ltd • National Bank of Pakistan • Atlas Bank Ltd • Habib Bank Ltd • Faysal Bank Ltd • Meezan Bank Ltd • KASB Bank Ltd • HSBC Bank • Dawood Islamic Bank • Bank of Punjab • Soneri Bank Ltd • World Bank • Advance Micro Finance Bank • Sindh Bank • First Women Bank • JS Bank
- 8. Government Institutions • Punjab Assembly • Azad Kashmir Assembly • Peshawar Assembly • Erra building Islamabad • City Surveillance Project of Sialkot City • City Surveillance Project of Gujrat City • City Surveillance Project of Gilgit City • Expo Center Karachi • Prime Minister House • Pakistan Post Office< • Chief Minister House Lahore • Lahore High Court • Chashma Hydel Power • Lahore Stock Exchange • Foreign affairs Office • All 30 Jails of Punjab • Central Police Office Lahore • NAB Lahore, Peshawar, Islamabad, Karachi • NADRA • Shaheen Airport Services • Jinnah House • Science Museum Lahore. • Lahore Development Authority • LDA TIPA Lahore • Child Protection and welfare Bureau • Pakistan Railway • MPDD • Anti Corruption • Wapda House Lahore • Pakistan Atomic Energy • Pakistan Cricket Board • Pakistan Engineering Council • CPO Quetta • DCO Multan • And many others …
- 9. Military and Defense Due to the confidential nature of our business and keeping in mind the sensitivity of our Military and Defense Sector, permission will be requested from these clients before the information may be disclosed, so we are giving only few names without the installation details out of hundreds of our installations. • Pakistan Military Academy (PMA) Kakul • SPD • Law Enforcement Agencies • Army House • ISI • PAC Board KAMRA (F6RF, MRF, KARF, AMF) • IB • CID • FIA • GHQ • PNRA • Karachi Nuclear Power Complex (KANUPP) • Pakistan Air force (PAF) • Pakistan Navy (PN) • Core Head Quarter Lahore • Core Head Quarter Peshawar • 82 Signal Command Signal Ballalion, Pitaro, Jamshoro • And many others … Oil, Gas and Energy Sector • Pak-Arab Refinery Ltd. (PARCO) • Pakistan Petroleum Ltd. (PPL) • Chashma Hydel Power • Attock Refinery • Shell Pakistan Limited • Chevron Pakistan Ltd. • Byco Petroleum Pakistan Ltd. • Total Parco • KAPCO • OMV • Mari Gas Company Ltd. • Liberty Power • Engro Energy • Mangla Dam • Allied Machinery ltd.
- 10. Corporate Sector • ICI Pakistan Ltd. • Lotte Pakistan PTA Ltd. • Marriott Hotel Islamabad, Karachi • Engro Fertilizer Ltd. • Engro Foods • Engro Vopak Terminal Ltd. • Engro Polymer & Chemicals • Fauji Fertilizer Company Ltd. (FFC) • Liberty Power • Imtiaz Super Stores (All Outlets) • Unilever Pakistan Ltd. • KFC (All outlets in Pakistan) • Dalda Foods • Iffco Pakistan Ltd. • Tri-Pack Films Ltd. • Merit Packaging • Interwood Pvt Ltd • Philip Morris Pakistan Ltd. • Pearl Continental Hotel Karachi, Peshawar, Rawalpindi, Lahore • Artistic Milliner • National Logistic Cell (NLC) • Pakistan Beverages Ltd.(PEPSI) • Royal Palm Country Club • Century Mills • Levis • Nestle Pakistan Ltd. • Bahria Complex • Riaz Bottlers (Pepsi) • Pace Pakistan • H. Karim Bukhsh (HKB) • US Aid John Snow Incorporated… • Mondelez (Kraft Foods Pakistan Ltd. Cadbury) • Nokia Pakistan Ltd. • Fatima Group • Multifood • Dell Pvt Ltd. • Wemyt (Pvt) Ltd. • Party Fiesta • Hamdan International (Pvt) Ltd. (Johny Rocket) • Nishat Group
- 11. Telecom and Communication • PTCL, Karachi • Mobilink Pvt. Ltd. • Warid Telecom • Wateen Telecom • World Call • Mobile Zone • Link Telecomunication • Euronet Pakistan Ltd. Educational Institutions • LUMS • UET • Fast University • Punjab University • University of Lahore • University of Health Center • International School Islamabad • Lahore American School Textiles • Gul Ahmed Textile • Lucky Tex • Lucky Textile Mills • Yunus Textile Mills • Soorty Enterprises • Soorty Denim • Soorty Spinning Mills • Sitara Group • Crescent Textile • Din Textile • Kohinoor Group • Styler International • MK Sons • US Apparel • Tayyab Gourp • Masood Textile • Anum Weaving Mills • Eastern Spinning Mills • Sapphire Group
- 12. Hospitals & Pharmaceuticals • Glaxo Smithkeline Pakistan Ltd. • Bayer Pakistan Ltd. • Hilton Pharma Pakistan Ltd. • Platinum Pharma Pvt. Ltd. • AGP Pharma Pvt. Ltd. • Wyeth Pakistan Ltd. • Sanofi Aventis Ltd. • Syngenta Pakistan Ltd. • Lahore General Hospital • Mubbarak Medical Complex (Sargodha) • Ganga Ram Hospital • Children Hospital • Masood Hospital • Remington Pharma • BM Pharma • Zainab Panjwani Hospital • And many others… Consulate and Embassy • British Council • Korean Embassy • Austria Embassy • Swiss Embassy • Norway Embassy • Canadian High Commission • UAE Embassy • Egypt Defense Office • German Consulate Karachi • US Education Foundation • British Deputy High Commission Karachi • Japan Consulate & Embassy • Kuwait & Qatar Consulate Karachi • Turkish Consulate, Karachi.
- 13. Product Portfolio Complete CCTV Solution In CCTV System, VITAL represent world’s best brand SAMSUNG as a sole distributor. Based on 30 years of experience in optical and imaging technologies, Samsung Techwin has developed and released a wide range of advanced surveillance equipment. Samsung is committed to acquiring the world’s best technology and expanding its product portfolio. Samsung not only has highly reliable manufacturing technologies and facilities but also has strict post-sales management and Support System. VITAL has over 5,000 Installation of SAMSUNG CCTV systems in Pakistan almost the 70% of branded equipment sales.
- 14. IP Base CCTV System Along with SAMSUNG Product Range, VITAL also represent world’s best Mega Pixel IP manufacturing company “Arecont Vision” which manufactures HDTV surveillance IP cameras and software. Leveraging its proprietary MegaVideo® technology, the company offers the world's fastest multi- megapixel (8MP, 5MP, 3MP, 2MP and 1.3MP) network cameras supporting full-motion video frame rates. Arecont's line of H.264 high definition cameras provides security professionals with the flexibility of various frame rates and resolutions for a variety of applications. Arecont Vision systems deliver unparalleled clarity at an unbeatable price providing vastly superior alternative to analog CCTV. VITAL has number of Mega Pixel IP Cameras installation throughout the country including the Road Surveillance Projects.
- 15. Stand Alone and IP Base Access Control Systems In Access Control System, VITAL represent one of the best Product manufacturing company “KEICO Hightech”. Since its creation in 1989, KEICO Hightech Inc. has been boosting and widely distributing the significance of security system and access control system as a pioneer of business, conveying the importance of entrance/gateway control system when such concept began to emerge. Also, by breathing life into security gates, automatic doors, revolving doors and other entrance/gateway control system businesses, KEICO has obtained a superb position in the high-end entrance/gateway control system. By providing the security system in governmental security institutions, research centers, financial institutes and other major facilities, VITAL has newly set the technological standard for the security system business and has became the prime leader in the industry. We have Hundreds of satisfactory installation of Access Control Installation in Pakistan.
- 16. Walk Through Gates, Metal Detectors and Mine Detectors In Walk Through Gates and Metal Detectors, VITAL represent USA Based World’s Best Brand in Metal Detection Technology “GARRETT”. The Garrett name has come to stand for more than metal detection; it is a philosophy for unparalleled customer satisfaction. While it is true that we believed then, as we do now, that our metal detectors could lead the industry in capabilities and results, we recognized early on that commitment and loyalty to our customers would be our true source of success. Thousands of “GARRETT” Walk through Gates and Metal Detectors are installed throughout the country.
- 17. Explosive and Narcotics Detectors In Explosive and Narcotics, VITAL represent USA Best Brand “GE”. GE’s patented Ion Trap Mobility Spectrometer (ITMS®) technology helps detect a wide range of substances with accuracy and speed. ITMS detectors can increase ionization efficiency, the main factor For determining detection sensitivity. Due to the trap and membrane design, ITMS technology may operate in dusty, humid, and high-traffic areas, maintaining its precision performance even in harsh “real world” environments. Maintaining sensitivity in these conditions is crucial for operating on ships, at vehicle checkpoints, crime scenes, or first response sites. Hundreds of “GE” Explosive Detectors are installed throughout the country including the followings: X-Ray Screening Machines In X-Ray Screening Machines, VITAL Represents USA Top Quality Brand ASTROPHYSICS”, Astrophysics Inc. is a leading designer, developer and manufacturer of x-ray inspection equipment for baggage screening in security applications. Astrophysics delivers turnkey X- ray inspection systems to customers worldwide for use at airports, government buildings, customs, banks, courthouses, hospitals, prisons and many other locations. Hundreds of “ASTROPHYSICS” machines have been installed throughout the country.
- 18. Under Vehicle Inspection System In Under Vehicle Inspection System, we represent USA based world’s No. 1 Company in manufacturing the UVIS System “Vehicle Inspection Technologies”. VIT's initial product offering, Und-Aware™ has been in research and development for many years. Und-Aware™ was first released in the first quarter of 2001. Market data gathered and subsequent valuable inputs from customers lead to the development and manufacture of the Und-Aware™ AG-300 systems in late 2002. In early 2004, VIT came up with a modular integrated system of latest technologies in imaging and lighting hardware to make a top-of- the-line Inspection System in the world. Added to this great technology is a User-friendly software design that offers a front-end hitherto unknown in the field of Vehicle Inspection and Surveillance Systems. The Und-Aware™-500 series is now being marketed around the world and has been successfully sold to satisfied customers around the globe. We already have installed the UVIS System at numerous location nationwide.
- 19. Automatic Road Blocker & Road Barrier In Automatic Road Blocker, we represent Belgium based World’s No.1 Company in Road Blocker and Barrier “Automatic Systems”. The Automatic Systems has 40 years of experience and leadership in the entrance control industry, and sets the standard in this critical market. Given the thousands of high profile installations throughout the world, you almost certainly have come across many of Automatic System equipment installations throughout the world: the Sears Tower in Chicago, The Eiffel Tower in Paris, Disney World in Florida, the BART in San Francisco, Penn Station in New York, the Palm Springs Airport, Star Ferries in Hong Kong, and hundreds of other high traffic venues that are all protected by Automatic Systems’ entrance control systems. Hundreds of Road Blocker and Road Barrier machines have been installed throughout the country.
- 20. Road Bollards In Automatic Road Bollards, we represent World’s No.1 Italian base Bollard manufacturing company “Pilomat”. PILOMAT products are at the moment the most popular and tested bollards operating in restricted traffic areas and driveways of private and public streets. Pilomat is highly reliable in extreme conditions: tested to work with ice, saltiness, sand etc. Pilomat has given excellent results on resistance tests with strong impacts, not vulnerable to any acts of vandalism. There are hundreds of installations of Road Bollards throughout the world.
- 21. License Plate Recognition System In License Plate Recognition, we represent world’s No.1 LPR and HD Cameras manufacturing company “AVIGILON”. Avigilon singular focus on security and an exceptionally strong commitment to research and development ensures that Avigilon will continue to be the leader in developing high definition surveillance systems upon which demanding security professionals rely on. Avigilon Control Center High Definition LPR provides single and multi-lane LPR with HD accuracy from a single camera. Fully integrated within Avigilon Control Center and combined with Avigilon HD LPR Capture Kits it captures with HD accuracy over all conditions, 24 hours a day. Avigilon Solution has been installed at numerous locations worldwide.
- 22. Microwave Intrusion Detection In microwave Intrusion Detection, we represent Italian base world best company in microwave Intrusion Detection “SICURIT”. More than 30 Years of experience in the field, this is the strength that allows SICURIT to be known as one of the most reliable and technologically advanced company in the security market, providing state of the art outdoor perimeter solutions for different applications. The versatility of our product line, the know- how and experience of our engineers place SICURIT in a constantly growing niche market that requires the highest standards of quality and world-class manufacturing infrastructure. SICURIT is a trusted supplier to many high sensitive areas, with products deployed for the protection of civilian, industrial and military sites, with installations in areas such as airports, government compounds, financial institutions, electrical and nuclear facilities, military bases and correctional facilities worldwide.
- 23. Fiber Optic Base Intrusion Detection In Fiber Optic base Intrusion Detection, we represent UK Base world’s top ranking integrated security products manufacturing company “REMSDAQ”. A customer-focused organization Remsdaq specializes in the design of world-class solutions to Perimeter security through fiber optics. REMSDAQ has a large number of installations worldwide.
- 24. Bullet Proof Jackets & Helmets In Bullet Proof Jackets & Helmets, we represent USA based world no. 1 Company in Bulletproof Personal Body Protection Products manufacturer “Anjani Technoplast”. Established in 1988, Anjani Technoplast has become a well know name today in the field of personal ballistic protection products, armored panels, machine tool manufacturing, thermoplastic, thermoset and precision engineering metal parts. Anjani's pioneering spirit and its engineering capabilities have been the key factors in its growth and diversifications. Starting as a Thermoforming unit Anjani extended its capabilities in plastics to include plastic sheet extrusion, injection molding and compression molding. Its modern machine shop and state- of-the-art tool room established Anjani as a quality manufacturer of precision engineering components and Dies and Molds. Thousands of Anjani Jackets and Helmets have been supplied throughout the world:
- 25. Conventional Fire Alarm System In Conventional Fire Alarm System, we represent European base one of the world’s best brand “GLOBAL FIRE”, Presently, Global Fire is a leading player in the fire detection equipment market, with both addressable analogue and conventional ranges of fire alarm control panels and ancillary devices. We have hundreds of satisfactory installation of Fire Alarm in Pakistan.
- 26. Addressable Fire Alarm System In Addressable Fire Alarm System, along with Global Fire we also represent “GENT”, Gent by Honeywell is synonymous with quality and innovation in the fire detection and alarm industry and safeguards the lives of everyone who enters some the world’s most prestigious buildings. Gent technology meets rigorous British and European standards for all projects from small conventional systems to multi-site networks. Gent place special emphasis on quality and as such, is an ISO 9001 registered company, with staff who are committed to continuous improvement in design and production quality.
- 27. Asset Tracking Systems In Asset Tracking Systems, we represent “SCIROCCO”, world’s leading manufacturer of RFID/UHF/IR chips located in Sweden. Scirocco is a leading manufacturer of RFID – IR and UHF – for identifying large and valuable objects in demanding environments. Typical applications include indoor and outdoor fleet management, factory automation and vehicle access. Thanks to the systems benefits - robust operation, simple installation and short payback period - Scirocco helps our customers to achieve improved asset management efficiency by reducing queuing time and optimizing resource planning. Scirocco has a perfect balance between market research, development and manufacturing which guarantees a quick response to the growing needs of our customers.
- 28. Vertically Integrated Solution by VITAL VITAL Provide highly integrated solution that meets the needs of today’s demanding security environment. This policy of complete vertical integration has allowed the company to grow rapidly.
- 29. Installation Capabilities VITAL allocates all projects undertaken to a specific project manager who is responsible for the project from concept to handover. We have highly trained and skilled teams for the installation, testing and commissioning and training of the equipment, which ensure the high standards of installations. Teams have the quality installation tools for proper and best possible installations Project Management Team VITAL has experienced project managers who are able to co-ordinate all parties involved in a project. Our project managers can guarantee time-scales, environmental conditions and advise client about health and safety requirements. Project managers can guarantee about the quality of work and timely completion of the project. Maintenance and Servicing Capabilities VITAL has a standard call-out procedure for each system installed with 24-hour service. VITAL endeavor to respond telephonically within the hour and on site within 24 hours of being notified. Qualified and trained technicians would respond to the specific project with the necessary tools and stock to attend to the fault(s), should the system require additional spares, these would be obtained within the shortest time required. Servicing of equipment is carried out by VITAL in-house capabilities. VITAL undertakes after sales service agreements and pride in the in-depth knowledge of its product base with central documentation for each project undertaken. Quality is an element of the attitudes of our technicians that has been carefully nurtured and is evident in the compliments received from clients.
- 30. Testing and Repairing LAB Facility We have complete repairing workshop facility with Advanced Tools & Equipment including Skilled Engineers for Repairing, Fault Finding & Rectifications. Our workshop is equipped with high end tools like Oscilloscope, Digital Meters, and LCD Lens Adjuster, Splicing Machine, LCD Focus Adjuster, Variable Power Supplies, Test Meter & many others as per repairing requirement. Warranty Policy All equipment supplied and installed by VITAL automatically carries a twelve month manufacturer’s warranty. Maintenance contracts are available and can be tailored to the individual requirements of each client. Spare Parts Availability VITAL on behalf of SAMSUNG assures the parts availability of five (5) years even after the deletion of the product, so while working with VITAL our clients feel very comfortable in this regard as well. VITAL maintain the stock of major spare parts of all the products in its Lab to ensure repairing process remain quick and efficient. In-House Design Facilities VITAL provide the following In-house facilities in each of its office; • Equipment Layouts • Block Diagrams • Conduit and Wire way Layouts • Piping Isometrics • System Diagrams • Wiring Schematics
- 31. Training Facilities On completion of each project, VITAL’s engineers give proper training to the technical staff nominated by the customer, also we have a fully equipped training facility at our head office where we manage training sessions at regular basis and also on special request from our clients. We can also manage special trainings abroad, like Samsung manage training sessions each year in November in Korea. Our Advantage We maximize value to our clients through our unique approach to business. VITAL is a Professional company with highly skilled team that partners with you on site. We pride ourselves on our in-depth expertise in the Security and Surveillance field. We combine our strategy, project management, analysis and design skills with our International Partners to give our customer top quality products and services. We manage our growth through keeping the needs of our current customers in mind. Our business model is based on strong and long lasting relationships as opposed to short one-time transactions. Our project management protocols are geared towards delivering robust, high quality client solutions at ‘e-speed’. D24-Hour dedicated communication channels and skill- based technical team are just a few examples of how we ensure that our clients will benefit from our technical expertise and reduce their time to market. In addition to providing an extremely high level of customer service, VITAL has become the country leader by continually maintaining a crucial blend of Selecting, Testing, Marketing, and Engineering strengths – with virtually everything done in- house. This policy of complete vertical integration has allowed the company to grow rapidly and change quickly, without ever compromising its ideals or customer expectations. This capability allows VITAL to easily accommodate special customer requests those which others would be unable to provide. Conclusion We are a professional company with the resources to meet the commitments given in this company profile. VITAL assures timely response to customer service, User-friendly equipment, top class technical support and an outstanding warranty and service plan.