Project Quality Project
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Johnnie Farmer proposes a project to improve the book distribution process at ITT Tech. Currently, distribution occurs on the first day of class, causing crowded halls and wasted class time. The proposed change is to receive books one week before classes and have volunteer staff distribute them then. Students would be informed and required to pick up books during scheduled times. Any issues could still be resolved before class starts. Success would be measured through student surveys and tracking early book pickups.
Project Quality Project
- 1. Johnnie Farmer 1 Quality Assurance Specialist EARLY BOOK DISTRIBUTION PROJECT The name of my project is “Early Book Distribution”. The process that I will be analyzing is the distribution process of the books. Currently the distribution process is flawed, I say this because on the first week of class the halls are packed with students and a considerable amount of time is wasted receiving books than time spent in class. This problem affects the instructors as well; they have to basically wait around until this process of book distribution is complete. Overall current process 1. The book distribution process begins based on the schedules that are finalized 2 weeks before start of class. 2. Books are ordered from distributer 3. Books are delivered to school between 1 week and actual day of first day of class. 4. Books are stored in the bookstore based on the program and classes. 5. First quarter students get books at orientation. 6. Nursing students get their books on separate schedule. 7. First day of class, students are called from class based on program. 8. Students that have financial issues or did not complete REPAK are denied books and have to report to financial aid and the assistant dean before they are permitted to attend class. Scope
- 2. Johnnie Farmer 2 Quality Assurance Specialist The scope of my project is book distribution before start of class. Overall objective To have books in the hands of all students within 10 minutes of start of 1st class Get the bodies out of the hallway Eliminate class disruption (For instructors) Desired state of process Get books before class Have current books (up to date) Improved distribution process Who are your customers? Staff Students Instructors Distributer Proposed Change Receive books a week before Receive books a week before It would be ideal to receive books a week prior to the start of the quarter. My proposal for this outcome is to first inform students of the proposed change during the
- 3. Johnnie Farmer 3 Quality Assurance Specialist previous quarter, then have volunteer staff to come in a week prior to the start of the new quarter which will include the associate dean and the organizer of the bookstore along with four more volunteer staff members. These employees of ITT Tech will be at the bookstore for 4 hours on Monday and Tuesday from 10am to 12pm and 2pm to 4pm to hand out books to all students with a copy of their proposed schedule for the next quarter. It will be proposed mandatory that students come in during this timeframe; any students that don’t receive books the week before because of problems with schedule or financial aide disputes will have to receive their books before class the first week. The bookstore will be open for 1 hour before class every day the first week for students who did not get books the week before due to financial aide issues or problems with schedule. With the cooperation of students and staff this process should run smoothly eliminating the issue with student bodies in the halls and the wasted time from the first week spent getting books instead of learning. New process 1. The book distribution process begins based on the schedules that are finalized 2 weeks before start of class. 2. Books are ordered from distributer 3. Books are delivered to school 2 week before the first day of class. 4. Books are stored in the bookstore based on the program and classes. 5. First quarter students get books at orientation.
- 4. Johnnie Farmer 4 Quality Assurance Specialist 6. Nursing students get their books on separate schedule. 7. The week before the first day of class students come in to receive books at scheduled time. 8. Students that have financial issues or did not complete REPAK are denied books and have to report to financial aid and the assistant dean before they are permitted to attend class. How to measure the success of this project? One way to measure the success of this project is to have a survey posted on the virtual library for the students to fill out. Take a count of student that come in early to get books (use that number to make continuous improvements on the process)