Projects engineer
- 1. Job Title: Projects Engineer Applications to: Teresa Heaven – Office Manager +44 (0) 1235 539101 Package/Salary: £26,000 to £28,000 depending on experience A vacancy has arisen for a Projects Engineer with cabling experience to join our busy technical team responsible for technology roll out and project-based work across UK & Europe Previous experience in a similar role is essential. Position Summary: This position is responsible for providing Project & onsite service and support to customers. This relates to all technology including PoS, Data cabinets, Workstations, Servers, Printers, networks, and vendor specific hardware and software. This position also serves as a technical resource assisting both end users and less experienced support analysts in effectively identifying issues and using effective troubleshooting techniques to resolve end user technical issues. Essential Duties and Responsibilities: • To serve as a project team member on project implementations; independently completing assigned tasks of medium to high complexity resulting in successful, on time and on budget projects. • Providing value as a team member in cross functional implementations while demonstrating effective interpersonal skills resulting in successful systems implementation and support. • Prioritising and implementing approved system modifications, programs and other such requests of medium to high complexity. • Providing value as a team member in cross functional implementations while demonstrating effective interpersonal skills resulting in successful systems implementation and support. • Collecting detailed information, performing thorough analysis and relying on experience and judgment to determine the most effective method of resolution. • Consulting with clients and end-users, to determine hardware, software or system functional specifications. • Managing escalated customer tickets in a timely and effective manner. • Logging all support desk interactions in ticket system. • Escalating problems to other departments as needed. • Supervising and training less experienced staff or project team. • Creating formal documentation including configuration documentation, test documentation, and support documentation. • Promoting knowledge transfer to influence positive change and strengthen the team's performance • Staying abreast of the latest technology trends • Other duties as assigned
- 2. Minimum Qualifications (education, experience, skills & attributes) • 3+ years of experience performing IMAC, field service and cabling duties in a retail environment • Exceptional customer service skills with expertise in troubleshooting, diagnosing and solving complex computer related problems. • Ability to work professionally with all levels of client organisations staff. • Wide degree of creativity, leadership, and latitude is expected. • Self-directed, able to prioritise and effectively handle multiple service requests at a time under high pressure and challenging situations. • Excellent organisational, time management, written and verbal communication skills • Strong working knowledge of computer hardware and network operating systems and expertise troubleshooting hardware and software compatibility issues across various configurations • The ability to work quickly and accurately in a shared community environment. • Ability to complete multiple tasks with minimal direction. • Advanced hardware and network connectivity trouble shooting skills. • Ability to listen and analyse customer needs • Ability to interact with end-users, Vendors, and Client IT departments. • Presents a positive image that reflects well on the organisation. • Ability to travel up to 75% of the time including EU travel • Full, clean driving license Work Environment • The employee is exposed to various business environments with moderate noise levels created by computers and/or printers and light traffic. • The Position is administered in an extremely fluid, fast paced fashion with multiple high- priority demands Physical Demands • Frequent travel • While performing the duties of this position, the employee is regularly required to talk & listen. • The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. • The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 26-39 pounds and occasionally lift and/or move up to 40-60 pounds. • Specific vision abilities required by this position include close vision, distance vision, colour vision, peripheral vision, and the ability to adjust focus.