Prosum Capabilities Overview - Microsoft Solutions, Managed Services, Staffing Solutions
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Prosum is a technology services company that emphasizes a people-first approach, providing managed services, staffing solutions, and Microsoft technology expertise. The company focuses on building strong relationships, tailoring solutions to clients' unique needs, and delivering significant improvements in service and satisfaction, as exemplified by successful partnerships with organizations like the California Endowment and Riot Games. Prosum's consultative and flexible approach allows for better integration of technology into clients' operations, driving efficiency and cost savings.
Prosum Capabilities Overview - Microsoft Solutions, Managed Services, Staffing Solutions
- 1. prosum.com Nova Medical Products MANAGED SERVICES prosum.com We Make Technology Human MICROSOFT SOLUTIONS • MANAGED SERVICES • STAFFING SOLUTIONS
- 2. prosum.com We are a technology services company that puts people before technology. Yes, we have deep experience consulting, implementing solutions, providing managed services and staffing engagements. But we believe that, by focusing on relationships, we are better able to improve people’s experiences and lives through technology. This human approach allows us to be more flexible, more attentive and, most importantly, to do the right thing. It also means we empower our experts to go beyond cookie-cutter solutions and create the tools that will move our clients’ businesses into the future. Technology is at its best when it complements our natural abilities and enhances our interactions. Which is why we say that, at Prosum, we make technology human. A People-First Approach “Technology is meant to serve people. And not vice versa.” — RAVI CHATWANI, CO-CEO
- 3. MANAGED SERVICES PROSUM WE SPECIALIZE IN: Microsoft Solutions Managed Services Staffing Solutions Cloud Solutions MICROSOFT SOLUTIONS OF OUR BUSINESS COMES FROM REPEAT CLIENTS
- 4. prosum.com Microsoft Solutions MAXIMIZE YOUR MICROSOFT ROI SERVICES CLOUD ROADMAPPING BUSINESS INTELLIGENCE ASSESSMENT + TECHNOLOGY HEALTH CHECK DESIGN, ARCHITECTURE PLANNING PLATFORM MIGRATIONS + UPGRADES APPLICATION MIGRATIONS + UPGRADES PROCESS AUTOMATION + OPTIMIZATION UNIFIED COMMUNICATIONS + COLLABORATIONS SERVICE MANAGEMENT CONSULTING IDENTITY MANAGEMENT BEST PRACTICES IMPLEMENTATION ONGOING SUPPORT + MANAGED SERVICES PROJECT MANAGEMENT TECHNOLOGIES MICROSOFT PUBLIC + PRIVATE CLOUD AZURE OFFICE 365 SYSTEM CENTER HYPER-V (VIRTUALIZATION) ACTIVE DIRECTORY POWER BI SQL SHAREPOINT EXCHANGE SKYPE FOR BUSINESS (VOICE) INTUNE + ENTERPRISE MOBILITY SUITE TEAM FOUNDATION SERVER PROJECT SERVER Millions of businesses count on Microsoft solutions to communicate, manage and stay productive. Unfortunately, most of them aren’t getting the maximum value from their investment. At Prosum, we use a consultative approach to understand your unique business. Then we apply the depth and breadth of our expertise to craft solutions that help you run seamlessly and effectively. The Microsoft landscape is always evolving. Let us help you get the most from it.
- 5. ‘Doing what’s right’: it’s an everyday mission at The California Endowment, a foundation focused on healthcare issues and access for underserved communities. We’d also like to think that it typifies the work Prosum has done for The Endowment. The California Endowment originally hired Prosum for our outsourced managed services solutions. “Standard managed services providers typically come in with very rigid solutions sets,” said Prosum’s Andrew Salisbury. “While we give our clients access to business analysts, enterprise project managers, experts who have designed extensive storage environments for Fortune 500 companies, and more.” Within months of our partnership, The California Endowment was seeing great results—all this, despite a demanding clientele. “We have a highly educated workforce – masters degrees and doctoral degrees,” said Dan DeLeon, CFO of The California Endowment. “They’re familiar with technology and know when they’re not getting the highest level of support.” Prosum delivered beyond expectations. “The noise level reduced significantly when Prosum came here: the number of outages, the number of complaints just completely dropped off,” said DeLeon. “With Prosum, we ended up finding one of those rare win-win scenarios where you have not only better service but also reduced cost of technology…I’m a big fan.” In addition to managed services, The California Endowment also engaged Prosum’s solutions expertise to roadmap and implement projects like a disaster recovery site with mirrored environments, a server migration and a hybrid Office 365 environment. A defining moment arose when The California Endowment asked Prosum to implement a contact management system using Salesforce, one of our areas of expertise. Our solutions team gathered requirements and determined that, in this case, Salesforce was not the right fit. The team instead recommended NationBuilder, a solution that required us to contract with an outside partner. “One of the pillars of Prosum is to do what’s right,” said Salisbury. “If Prosum is the best solution, we’ll use our internal team. If not, we’ll use other partners.” In this case, the decision to use NationBuilder cut the project’s costs by more than half. Since the outsource began, Prosum’s customer satisfaction scores have continued to improve year after year. And our role at the foundation has grown too - we now advise on IT organizational management, investment areas and budgeting. We think it’s strong proof that, when you do right by others, it comes back to you for good. CASE STUDY: PROSUM AND THE CALIFORNIA ENDOWMENT Doing What’s Right
- 6. prosum.com MICROSOFT SOLUTIONS “I have always been impressed by the breadth and depth of Prosum’s knowledge of Microsoft solutions and their consistent ability to deliver. They always act as a partner with our best interest in mind.” — David S. Goldberg, VP Technology Services, Guthy Renker Case Study: VCA Animal Hospitals
- 7. prosum.com Managed Services GET A CUSTOM SOLUTION WITH PREDICTABLE SPENDING No two businesses are alike. Which is why our Managed Services team works with you to understand your business’ unique needs. Then we craft a best practice-based solution that’s effective, efficient and flexible. We believe in strong partnerships, and take on our clients’ challenges as though they were our own. In doing so, we create a true one-to-one relationship with full transparency and delivery ownership. And you enjoy something increasingly rare in the IT world: a predictable budget. It all means you spend less time thinking about IT, and more time growing your business. IT OUTSOURCING HELPDESK + DESKTOP SUPPORT ENTERPRISE SERVICE DESK SYSTEMS + NETWORKS MANAGEMENT IT ADVISORY SERVICES/VIRTUAL CIO SERVICES MONITORING / REPORTING/TREND ANALYSIS IT BUDGETING / TECHNOLOGY ROADMAP FUNCTIONAL IT SERVICES APPLICATION SUPPORT MESSAGING BACK-UP + STORAGE OPERATIONS HELPDESK SERVICES
- 8. prosum.com “With Prosum, we ended up finding one of those rare win-win scenarios where you have not only better service but also reduced cost of technology…I’m a big fan.” — Dan DeLeon, CFO, The California Endowment Case Study: The California Endowment MANAGED SERVICES
- 9. Our agreement with VCA Animal Hospitals is a bit unique. But it didn’t start that way. It began with a standard proof of concept for Microsoft Hyper-V Virtualization Technology – this was just one of many Microsoft solutions that VCA used to keep its constantly expanding network of hospitals running smoothly. Throughout the Hyper-V project, VCA liked Prosum’s efficiency and expertise. So when they needed a System Center Operations Manager to help them monitor and tune their SharePoint servers, they called again. It wasn’t long before VCA had asked Prosum to analyze their overall Microsoft infrastructure and make improvements throughout the ecosystem. That’s when we began to talk about a different kind of relationship. “We have such a breadth of resources and capabilities, that VCA was constantly using different Prosum consultants,” said Prosum’s Mark Maruyama. “So we created a flexible blanket agreement that allows them to engage our consultants on an ad hoc basis.” So far, VCA has made good use of the model, utilizing the full gamut of Prosum’s Microsoft Solutions practice on more than 20 engagements over the last two years. “It’s not just the depth of our Microsoft expertise,” said Maruyama, “it’s the breadth of the areas in which we do have depth. From Office 365 to SQL to Azure to Exchange to System Center to SharePoint, and the list goes on.” And, importantly, our Microsoft experts know how to integrate each of those pieces together. Which is why, as VCA’s network continues to expand, they trust Prosum to be there with the right solutions at the right time. CASE STUDY: VCA AND PROSUM Partnering Smarter
- 10. prosum.com Staffing Solutions LET US CONNECT YOU TO THE BEST PEOPLE IN THE BUSINESS BETTER ‘FITS’ HIGHER RETENTION RATES Our seasoned Recruitment Team brings a unique approach to your staffing needs. In addition to our extensive technology background and a keen understanding of local market needs, we employ a distinctively personal interview process. We take the time to get to know each candidate, including his or her expertise, training, goals and individual personality. And that means we’re more likely to find candidates will thrive in your organization. This approach is one reason Prosum has a higher retention rate than our competitors. Surprisingly, we also find that it saves our clients time in finding the right people for the job. PROFESSIONS SOFTWARE DEVELOPERS / ARCHITECTS WEB DEVELOPMENT OPEN SOURCE DEVELOPMENT (PHP, MEAN STACK DEVELOPERS, ETC.) MOBILE DEVELOPMENT (IOS / ANDROID) DATABASE DEVELOPERS / ADMINISTRATION DEVOPS ENGINEERS SYSTEMS ENGINEERS / ARCHITECTS NETWORK ENGINEERS / ARCHITECTS CLOUD ENGINEERING (AZURE / AWS) HELPDESK SUPPORT / DESKTOP SUPPORT BI / BIG DATA ANALYTICS AND ENGINEERING PROJECT MANAGERS / AGILE SCRUM MASTERS BUSINESS (SYSTEMS) ANALYST QA ENGINEERS IT LEADERSHIP STRONG RELATIONSHIPS PROFESSIONALISM & SPEED
- 11. STAFFING SOLUTIONS prosum.com Case Study: Riot Games “We placed people who are big fans of League of Legends and now they can’t believe they get paid to work for the company that makes the game they’re so passionate about.” — Luis Rhee, Sr. Account Executive, Prosum
- 12. Getting Up To Speed With Riot IT FOR RAPIDLY EXPANDING COMPANIES League of Legends moves fast. Take it slow in this high-paced strategy game, and you’re toast. Its maker, Riot Games, is also no stranger to speed. In only four years, Riot grew from 50 to 1,500 employees. Not surprisingly, their startup-sized IT department couldn’t keep up. Riot needed a coordinated, expanded Corp IT staff, ASAP. But not just any IT staff. “Riot tends to hire the best of the best…they are very selective. We needed to staff close to 40 people with 40 unique, individual skillsets.” And even then, it wasn’t just about getting the right expertise. “They’re very big on culture fit. The guys that work at Riot live, breathe and die video games, so we needed to find candidates that would fit in well with that culture.” And Prosum delivered. “We placed people who are big fans of League of Legends and now they can’t believe they get paid to work for the company that makes the game they’re so passionate about.” With the right Corp staff in place, Riot and Prosum have moved on to new initiatives, centralizing and standardizing disparate IT processes among Riot’s offices in Los Angeles, Saint Louis, Dublin, Sydney, Seoul, Istanbul, Moscow and Hong Kong. The upgrades significantly improved Riot’s ROI for hardware, software and staff and freed up the IT team for more strategic work. More important, we helped eliminate many of the manual operations that had been slowing Riot down. In a world where speed is everything. Prosum and Riot are taking it to the next level.