ProVoice Case Study
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ProVoice is a digital voice recording solution designed to replace older reel-to-reel call recorders. It provides reliable and accurate recording of calls in healthcare centers. ProVoice retrieves call records faster than reel-to-reel systems and is easy to use like the internet. It offers extensive search capabilities, storage options, and can grow with increasing demand through its modular design.
ProVoice Case Study
- 1. ProVoice The ultimate in professional voice recording All aspects of the Healthcare sector, from Hospitals to Medical Centres, rely on providing accurate information to callers. Many Healthcare centres are replacing their older generation reel-to-reel call recorders with digital solutions that are more reliable, more accurate, faster and easier to use. Oak Telecom designed their solution to be user friendly. Unlike reel-to-reel recorders that require a number of steps in order to retrieve a record, ProVoice retrieves records in seconds. Built around the familiar Microsoft NT/2000, if you can use the Internet, you can use ProVoice.
- 2. • Extensive Search, Filter and Storage marking capabilities ProVoice grows with your demand • Call Archiving option for Voice recording ProVoice is a very modular and flexible Windows based voice recorder, Warehousing and Archive Management and Retrieval live monitoring and archiving system. Besides being fully prepared for • ProVoice API for customised client tools all your current and future needs, it also offers you superior voice • Selective deletion by port, extension number, CLI or DDI recording quality and huge recording capacity. It is the most • Real time call flagging cost-effective voice recording solution available on the market today. Incoming/outgoing Call status • Extensive alarm features for fault tolerance using sound and email • Extension capture via PABX SMDR integration Made to Measure • License free workstation remote client tools You will have a large choice of system configurations, ranging from • Best voice and sound quality available in the industry just a low-cost 4-line mini tower system, up to the recording and • Open software structure for customised LAN monitoring facility of 256 lines per industrial 19" Rack Mount ProVoice integrated applications • Mixed analogue/digital ISDN system. There is no limit to the number of ProVoice systems and configurations telephone lines which can be used per site, since they all can be • CLI/DDI enriched Call Detail Records Local and remote Voice recording management, searching and playback • Secure, encrypted recording storage and VoIP linked and accessed through your LAN. streaming for remote users • Call statistics and advanced system management reporting functions Ease of use, for your comfort Systems users and systems administrators will enjoy the user friendly operation and configuration of the ProVoice system. LAN or WAN based Searching, Playback and Monitoring facilities are made Hardware/Software available to authorised personnel. You will instantly find what you are • Standard Windows NT/2000 system and network utilities facilitate and ease the looking for! Search options dialogue management of your system • Voice over IP (VoIP) real-time listening Applications and monitoring • Caller’s Phone Number (CLI) is automatically Callers can sometimes be distressed and what they actually say isn’t processed and linked with database necessarily what they mean to say. This sets the foundations for information • Mixed-mode line configurations (mixed inaccuracies that can often result in litigation. In emergency analogue and digital ports) are supported with a single system situations, fast and accurate retrieval of information can be the • Incoming and/or recordings with outgoing min difference between life and death. Voice Recording narrows the and max, recording duration User management and security • Lossless, near lossless and lossy compressed margin for error by giving the call handler the peace of mind that each modes are supported conversation can be easily retrieved and replayed at any time. • Voice or line activated recording • Phone Book support in which: After a situation has been handled, there are sometimes questions - You can import your own relation and address data base records regarding the sequence of events, the procedural actions taken, or the - CLI and dialled numbers are timeframe between the initial call and the response, etc. For this automatically cross-linked - Extra notes can be added reason, voice recording in the Healthcare sector has become an • You can sort and search on: imperative. Call Detail Records and Statistics - Date and Time (period) - Duration (length) · Protection against liability and incident investigation - Port (extension or CO lines) (provide accurate data for court summaries, authority reviews - Outbound or Inbound calls and customer claims) - Telephone number - Remarks and Markers · Auditing purposes • Up to four hard disk drives are · Regulatory concerns individually configurable • Hardware expansion is easily installed · Employee training (playback of key situations and • Embedded proprietary Signal and Data call-handling scenarios) Processors from Sumihiro® relieve the Host Configuration management CPU from hardware and media related tasks · Performance monitoring Features and Benefits • Analogue or Digital (BRI/PRI-ISDN) multi-channel Voice recording and logging CUSTOMER SERVICES SALES & ADMINISTRATION 7 ALBANY PARK CABOT LANE THE BURY CHURCH STREET • 4 up to 256 ports per system POOLE BH17 7BX CHESHAM HP5 1HH • Unlimited multi-system expansion T 01202 607000 T 01494 792777 F 01202 607001 F 01494 786099 • Superior Voice recording quality E support@oak.co.uk E sales@oak.co.uk • Storage at 64, 36, 25, 18, 13 and 9 kbits/s • Encrypted and access secured Voice file storage and playback www.oak.co.uk • Fully configurable Recording parameters • Automatic labelling of time, date, call duration dialled and For detailed technical specification, please visit our website at www.oak.co.uk identified telephone numbers • Built-in Phone Book with import facility for your relational database • Local and/or LAN/WAN Call playback and monitoring • Advanced User, Application and Security/Access management • Automatic multiple Hard Disk content and capacity management E&OE