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IBR provides global IT maintenance services including break-fix support, recycling, hardware distribution, and upgrades. It has 13 subsidiaries worldwide covering over 80 countries. IBR handles over 500 tons of IT hardware recycling per year, manages 10,000 support tickets annually, and has a catalog of over 300,000 spare parts and systems. The presentation provides details on IBR's services, products, and contact information.
Présentation1 (url added)
- 1. IBR Corporate Presentation Latest Update: 11.05.14
- 2. TABLE OF CONTENT COMPANY Who we are Where we are What we do SERVICES Our CSR Recycling Maintenance Call Flow Process Hardware distribution IMAC / Relocation Rental Upgrades PRODUCTS Catalog 1/2 Catalog 2/2 Logistics WHY IBR Facts &Figures Why IBR Contact
- 3. 3 COMPANY Who we are Where we are What we do
- 4. COMPANY GLOBAL IT MAINTENANCE SERVICE MULTI VENDOR RECYCLING COMPANY | Who are we International group created in 1983, 13 worldwide subsidiaries 80+ countries covered, Global FSLs network Break-fix, Support, Rental, IMAC / Relocation, Upgrade, Spare parts management, Hardware upgrade Cisco, Dell, Fujitsu, HDS, HP Unix / x86, IBM, Netapp, Oracle HW, networks WEEE compliant, Asset Recovery Solutions & LEASING Complete and customized financial solutions, CO2 lease offer More information: ibremarketing.com/company/IT-Support-Provider.html - 4 -
- 5. COMPANY | Corporate Organization CAP VERT FINANCE (Paris, France) ALEASE (Lyon, France) IBR UK (London, UK) IBR Germany (Frankfurt, Germany) IBR Green Systems (Algiers, Algeria) IB REMARKETING (Paris, France) AS LEASE (Paris, France) IBR ITALIA (Rome, Italy) IBR Green Systems (Dubai, UAE) IBR ESPANA (Madrid, Spain) IBR ASIA (Hong Kong, China) IBR USA (Edison, NJ) PHOENIX SERVICES (France) IBR Green Systems Maroc (Casablanca, Morocco) IBR BRAZIL (Sao Paolo, Brazil) IBR OCEANIA (Brisbane, Australia) More information: ibremarketing.com/company/IT-Support-Provider.html - 5 -
- 6. COMPANY | Where we are IB-R Oceania Green Systems IBR-Espana PHOENIX Services IB-R Deutschland IB-Remarketing IB-R UK IBR-USA IBR-Italia GS Morocco GS Algeria IB DO Brazil IB-R Asia More information: ibremarketing.com/company/Global-IT-Solutions-Provider.html - 6 -
- 7. COMPANY | What we do UNIX ENTERPRISE / WINTEL SERVERS, STORAGE & ASSOCIATED OPTIONS 300 000+ parts in stock 30 years’ experience International Sourcing SPARE PARTS SUPPLY RECYCLING ASSET RECOVERY LEASING SUPPORT SERVICES WEEE Certified Destruction and Data Erasure experts More information: ibremarketing.com/company/TPM-maintenance-support-solutions.html - 7 -
- 8. SERVICES Our CSR Recycling Maintenance Hardware Distribution IMAC / Relocation Rental Upgrades 8
- 9. SERVICES | Our Corporate Social Responsibility SOCIAL ACTIONS & EMPLOYEES DEVELOPMENT local & international non-profitable associations sponsorships ECO RESPONSIBLE RECYCLING ISO 9001 & 14 001 Carbon Footprint Reduction SALES TARGET & RENTABILITY Focused More information: ibremarketing.com/company/csr.html - 9 -
- 10. SERVICES | Recycling Over 500 tons of IT hardware recycled and reused per year Only non-usable parts are recycled into raw material INFRASTRUCTURE DECOMMISSION REUSE OF SERVICEABLE PARTS SELECTIVE SORTING More information: ibremarketing.com/services/it-recycling-company.html - 10 -
- 11. SERVICES | Maintenance 10.000 tickets managed per year Full Support Remote Support Guaranteed spare parts availability Dedicated team, logistic and updated buffer stock + Technical Expert Helpdesk + - Onsite field engineers - SLA MS (Mission Critical) - Diagnosis & supports - 365/24/7 L2/L3 support centers - Several SLA available - Spare Parts Supply Chain - Diagnoses + action plan - Dedicated buffer stock access - Several SLA available - Remote, monitoring on HDS,HP EVA, STK, EMC (Clarion & DMX) & NETAPP - Spare Parts Supply Chain (optional) - L1 Training (optional) Spares Management On-site Intervention - Tailored inventory - Multi SLA available - 365/24/7 buffer stock access - Several SLA available - Voucher of prepaid Tickets - Full on-site coverage - Several SLA available Fly & Fix: First Flight Available More information: ibremarketing.com/services/it-support-maintenance.html - 11 -
- 12. SERVICES | Maintenance Software support* 1 Single Point of Contact Field Engineering Technical Support Reporting and QoS Measurement Supervision and Monitoring Preventive Maintenanc e Spare Parts Management SPOC Multi Vendor & Product Lifecycle Specialist Multilingual support (EN, FR, ES, IT, DE, CN, AR) *According to license copyrights More information: ibremarketing.com/services/it-support-maintenance.html - 12 -
- 13. SERVICES | Maintenance Full Support = Most secured solution Call Opening with Error Logs IBR Support Customer Diagnosis Supply Chain - Root cause analysis - Action Plan - L2 / L3 engineer support On-site Intervention - Spare parts dispatched - Defective parts replaced Ticket Closing & Reporting - Notification - Customer validation More information: ibremarketing.com/services/it-support-maintenance.html - 13 -
- 14. SERVICES | Maintenance Remote Support = Cost saving solution Call Opening with Error Logs Diagnosis Supply Chain On-site Intervention Ticket Closing & Reporting IBR Support Customer - Root cause analysis - Action Plan - L2 / L3 engineer support - Spare parts dispatched - Defective parts replaced - Notification - Customer validation More information: ibremarketing.com/services/it-support-maintenance.html - 14 -
- 15. SERVICES | Maintenance Spare Parts Management = Time saving Call Opening with Error Logs IBR Support Customer Diagnosis Supply Chain On-site Intervention Ticket Closing & Reporting - Root cause analysis - Action Plan - Spare parts dispatched - Defective parts replaced - Notification - Customer validation More information: ibremarketing.com/services/it-support-maintenance.html - 15 -
- 16. SERVICES | Maintenance Onsite Support = Reactivity solution Call Opening with Error Logs Diagnosis Supply Chain On-site Intervention Ticket Closing & Reporting IBR Support Customer - Root cause analysis - Action Plan - Spare parts dispatched - Defective parts replaced - L 1 Customer training (optional) - Notification - Customer validation More information: ibremarketing.com/services/it-support-maintenance.html - 16 -
- 17. SERVICES | Maintenance Fly & Fix = Global Reach Call Opening with Error Logs Diagnosis Supply Chain First Flight available On-site Intervention Ticket Closing & Reporting IBR Support Customer - Root cause analysis - Action Plan - Spare parts dispatched - Defective parts replaced - L 1 Customer training (optional) - Notification - Customer validation More information: ibremarketing.com/services/it-support-maintenance.html - 17 -
- 18. SERVICES | Implementation Planning Mapping Buffer Stock Dispatch Trials SLA kick Documentation Buffer Stock PO Meeting off Steering - Site audits - SN list - Config check Sizing - Purchasing - Testing - Packing - Shipment - Clearance - Dispatch - Storage - Meeting process - Dummy ticket opening - Dummy on-site intervention -Certificates of Origin 2 to 5 weeks (depending on geographical area and technological issues) More information: ibremarketing.com/services/it-support-maintenance.html - 18 -
- 19. SERVICES | Call Flow Process CALL LOGGING REPORTING & SLA EVALUATION Customer Call Qualification : - Identification no. - Call context, serial number SERVICE DESK Case Processing & Intervention Management Incident Assignment On-site Engineer Parts Stock Output Packing & Conditioning, On-site Intervention Faulty Spare Recycling Resolution Ticket Closing, SLA Evaluation & Reporting Diagnostic & Action Plan INTERVENTION Customer Database Intervention Database Logistic Database Customer Real-time Follow-up Automatic Refill Customer confirmation for ticket closing Error Logs Transmission Customer Approval More information: ibremarketing.com/services/it-support-maintenance.html - 19 -
- 20. SERVICES | Call Flow Process TICKET OPENING (email /sms) ANALYSIS REPORT More information: ibremarketing.com/services/it-support-maintenance.html - 20 -
- 21. SERVICES | Call Flow Process ACTION PLAN FINAL REPORT (direct web access) More information: ibremarketing.com/services/it-support-maintenance.html - 21 -
- 22. SERVICES | Maintenance AGREEMENT BRONZE 5d /7 BRONZE 24/7 SILVER GOLD PLATINUM TELEPHONE AVAILABILITY Office Hours 24/7/365 24/7/365 24/7/365 24/7/365 TELEPHONE RESPONSE* The following business day 2 hours 1 hour 30 minutes 30 minutes REPAIR Best Effort Best Effort (< 3 days) Critical: 12h Major: 3BD Minor: 14BD Critical: 12h Major: 24h Minor: 7BD Critical: 12h Major: 24h Minor: 7BD ON-SITE SUPPORT Critical: 24h Major: 48h Critical: 4h Major: 24h Critical: 4h Major: 24h 4h 2h CALL-OUT AVAILABILITY Office Hours 24/7/365 24/7/365 24/7/365 24/7/365 CUSTOM SLAs AVAILABLE *Max Time More information: ibremarketing.com/services/it-support-maintenance.html - 22 -
- 23. SERVICES | Parts Supply WARRANTY SPARE PART & FULLY CONFIGURATION 30 Years’ Experience Worldwide Shipping 12 Regional Warehouses Unix / Wintel Servers, Storage & Network Parts and Complete Systems TESTING SOURCING DELIVERY STORAGE More information: ibremarketing.com/services/it-hardware-distribution.html - 23 -
- 24. SERVICES | IMAC* / Relocation AUDIT ON-SITE ENGINEERS & CRITICAL PARTS STEERING COMMITTEE INSURANCE & TRANSPORT POWER OFF & LABELLING Your Company POWER ON & CABLING COMPLETE RELOCATION CYCLE EXPERTISE Serenity and Global Reach *Install/Move/Add/Change More information: ibremarketing.com/services/it-relocation-imac.html - 24 -
- 25. SERVICES | Upgrade $ SPECIFIC PROJECT BUDGET NEW More Expensive Carbon Footprint Impact REFURBISHED Same Configuration Reduced Carbon Footprint Tested & Guaranteed REFURBISHED & OBSOLETE SYSTEMS SPECIALISTS Fighting the IT Systems Planned Obsolescenc e Carbon Footprint Reduction More information: ibremarketing.com/services/upgrade-installation.html - 25 -
- 26. PRODUCTS Catalog 1/2 Catalog 2/2 Logistics 26
- 27. PRODUCTS | Catalogue Europe’s largest Enterprise and Midrange Servers Inventory (300,000+ Options) International Dispatch, In-house Testing and Warranty 365/24/7 Support More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 27 -
- 28. PRODUCTS | Catalogue 1/2 - Switches: 1900 Series, 2900 / 2950 / 2960 / 3500XL Series, 3550 / 3750 Series, 3000 Series, Catalyst 4500, 5000/5500 Series, 6500 Series - Routers: 837, 1000 Series, 2500 Series, 7600, 12000, 3600 Series, ASR Series and CRS-1 and CRS- 3 - Datacenter products: Nexus Switches (1000v, 2000, 4000, 5000, 7000), MDS, Unified Computing System (UCS) Servers PowerEdge, PowerVault, EqualLogic PDP, VAX, ESA, Alpha Servers Celerra NAS, Centera WORM, CLARIION (AX, CX, DL, FC) Symmetrix (1 000, 2 000, 3 000, 4 000, 5 000, 8 000, DMX) Primepower, Primergy, Primequest, SPARC Enterprise Servers: M-series, T-series, Rack Servers - RX Series, Tower Servers - TX Series, Economu Servers - Econe, Blade Servers - BX Series, Blade Frame - BF Series, Storage Subsystems, PRIMEQUEST TagmaStore (DF800), Thunder(DF600, DF700, Lightning (9900 series) More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 28 -
- 29. PRODUCTS | Catalogue 2/2 D-Series & K-Series, A-L-N Series & Superdome, RP- & RX-Series, & Superdome, RX Series & Superdome, Workstations B- & C-Series BL series, BL e-Class, BL p-Class, DL series, ML series, TC series Systems X ( Rackmount, Deskside), Blade centers (Blades Power, Blades Intel, Blades AMD), Systems Power (Systems I (I series), Systems P (P series), RS 6000, AS 400) Series: E, J, LN, M, MX, T, PTX FAS6200 Series, FAS3200 Series, FAS2200 Series, V-Series Fiber Channel, SAS, RAID and SCSI HBAs, Disk array (ST9990, ST9985, ST6540, ST6140), Tape drives (StorageTek 9940, 9840C, T9840D, T10000A, T10000B), Tape drives (LTO, SDLT, DLT), Tape libraries (L700, L700e, L180, L5500, SL500, SL3000, SL8500) Servers, Storage, V et M series, StorEdge, Desktop & Workstation More information: ibremarketing.com/hardware/multi-vendor-IT-supplier.html - 2-92-9 -
- 30. PRODUCTS | Logistic REGIONAL & LOCAL FSLs INTERNATIONAL 24/7 DELIVERY EMERGENCY SHIPPMENT PROCESS 5 Support Centers, Local FSL Network DEDICATED CUSTOM CLEARANCE TEAM SELECTED SUPPLIERS & FORWARDERS Emergency Delivery From 4h to 18h Worldwide More information: ibremarketing.com/hardware/IT-logistics.html - 30 -
- 31. WHY IBR Facts & Figures Why IB-Remarketing Contact 31
- 32. IB Activity • 500+ tons of recycling hardware per year • 100,000+ systems supported worldwide • 10,000+ support tickets / year • 3,500+ multi sector global customers • 50,000+ asset recovered • FY 2012/13: 60 M€ IB Group • 13 subsidiaries • 280+ employees • 20+ citizenships • 5 support centers • 12 regional warehouses • 80+ countries covered • 300,000 items in stock • 30 years of experience • ISO 9001 & 14001 • 96% support contracts retention • 150+ engineers WHY IBR | Facts & Figures More information: ibremarketing.com/company/IT-Support-Provider.html - 32 -
- 33. WHY IBR | Our ethics CSR QUALITY SMART RECYCLING EXPERTISE More information: ibremarketing.com/company/IT-Support-Provider.html - 33 -
- 34. WHY IBR | Contact IB Remarketing 4 rue Maurice de Broglie 93 600 Aulnay sous Bois +33 1 48 19 90 20 facebook/IB Remarketing plus.google.com/109790526955470383191/posts linkedin.com/ib-remarketing twitter.com/IB Remarketing 34 www.ibremarketing.com