Q1 2020 feature roundup - slide deck
- 1. Q1 2020 feature roundup webinar Presented by Freshservice Product Marketing Team
- 3. Features ● CAB Huddle ● Asset Automations ● Knowledge Base 2.0 Enhancements ● Software Asset Management ● Agent Deactivation ● Auto Renewal of Contracts ● Change Enhancements ● Developer Portal & Asset Workflows in Sandbox #fwwebinar Agenda
- 5. CAB Huddle #fwwebinar An end-to-end platform to run effective CAB meetings within Freshservice
- 6. Copyright Freshworks Inc. 2020 Freshworks Inc. Confidential and Proprietary Information 01 Schedule meetings outside of Freshservice using external tools like sheets, outlook, etc. Copy paste changes from Freshservice to the agenda email Manual search of changes to update their approval status Efforts gone into taking the minutes of the meeting and sending them the summary 02 03 04 Why Change Managers can’t run effective CAB meetings
- 8. Asset Automations #fwwebinar Automate tasks across the asset lifecycle without manual intervention
- 9. Copyright Freshworks Inc. 2020 Freshworks Inc. Confidential and Proprietary Information 01 Loss of time and energy with manual maintenance of assets Perform n number of bulk actions on all asset onboarding and offboarding requests Lack of effective communication to asset owners on asset status can lead to mishaps in audit 02 03 Challenges in manual management of assets
- 13. Minor Features and Enhancements #fwwebinar
- 14. ● Software Asset Management ● Agent Deactivation ● Auto Renewal of Contracts ● Change Enhancements ● Developer Portal & Asset Workflows in Sandbox #fwwebinar Enhancements
- 16. #fwwebinar ?
- 18. 2020 Product Roadmap Webinar Presented by #fwwebinar Thursday, May 14, 2020 10 AM PT / 1 PM ET Hemalakshmi Senior Product Manager Sampath Jagannathan Product Expert