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Remote Monitoring
                               Setup Guide
                                   QT SERIES DVR MODELS

                              Apple Macintosh
                              Computer




                                                              PC with Windows
                                                              Operating System


                                        Mobile Devices including:
                                        Android
                                        BlackBerry
                                        iPhone & iPad
                                        Symbian
                                        Windows Mobile and Windows Phone




Setup Guide for Remote Internet and Smartphone Monitoring,
MyQ-See DDNS, and Email Notification
                                                                                 1
TABLE OF CONTENTS
                                                                                               1. REMOTE ACCESS	                                                            4
                                                                                                  1.1 Connecting your DVR to a Network	                                     4
Thank You for Choosing a Q-See Product!
                                                                                                    Before You Get Started	                                                 4
This manual was accurate at the time it was completed. However, because of our ongoing
THANK YOU FOR PURCHASING THIS Q-SEE PRODUCT.                                                        Obtaining an IP Address	                                                5
effort to constantly improve our products, along with smartphone and router manufacturers
EVERY EFFORT HAS BEEN MADE TO MAKE THIS DVR SIMPLE TO ASSEMBLE AND USE. HOWEVER, IF
adding and changing features on their products, ITS INSTALLATION OR OPERATION, WE ARE HERE
YOU SHOULD RUN INTO ANY DIFFICULTIES DURING it is possible that some functions may
                                                                                                  1.2 Opening Ports	                                                        6
change from how they are described. We encourage you to visit our website at www.Q-see.
FOR YOU.                                                                                             Option 1: UPnP	                                                        6
com to check for the latest firmware and sofware updates as well as product announcements.           Option 2: Opening Ports Using DMZ	                                     7
Throughout the manual we have highlighted warnings and other important information that will         Confirming That Ports are Opened	                                      8
assist you in operating your new system in a safe and trouble-free manner. Please take the        1.3 Static Internal IP (Network) Address	                                 9
time to read and follow all instructions and pay attention to alerts as shown below:
                                                                                                  1.4 PPPoE	                                                               10

              IMPORTANT! Red boxes with this icon indicate warnings. To prevent                   1.5 Domain Name System (DNS)	                                            11
              possible injury or damage to the product, read all warnings before use.
                                                                                                  1.6 Dynamic Domain Name Service (DDNS)	                                  12

                                                                                                  1.7 Resolving Connection Issues	                                         13
                                                                                                     Determine the Number of Routers on the Network	                       13
              NOTE! Text in blue boxes with the Information icon offer additional guidance
              and explanations about how to make the most out of your system.                        Setting Up DMZ in Router 2	                                           15

                                                                                               2. REMOTE MONITORING	                                                     16
Every effort has been made to make this manual easy to understand and follow. However, if         2.1 Accessing the DVR From A PC	                                         16
you should run into any difficulties during any of these operations, we are here for you.            User Account Control for Windows Vista and Windows 7	                 17
                                                                                                  2.2 Accessing the DVR From a Macintosh	                                  22
                                                                                                     Installing the Plugin	                                                22
          PRODUCT SUPPORT, DOWNLOADS,
                                                                                                  2.3 Using the Remote Access Software	                                    25
          FIRMWARE UPDATES & MANUALS
                                                                                                     Live View	                                                            25
          24/7 Technical Resources
          Live Chat (M-F, 9-5 PST)                                                                2.4 Remote Playback and Backup	                                          29
                                                                                                     Remote Playback	                                                      29
          www.Q-See.com/Support
                                                                                                  2.5 Remote System Configuration	                                         35


                                                                                               3. E-MAIL NOTIFICATION SETUP	                                             36
                                                                                               4. MOBILE SURVEILLANCE	                                                   37
                                                                                                  4.1 QT View for Apple iPad and iPhone	                                   38
© 2011-2012 Q-See. Reproduction in whole or in part without written permission is                 4.2 QT View for Android Smartphones	                                     52
prohibited. All rights reserved. This manual and software and hardware described herein, in
whole or in part, may not be reproduced, translated, or reduced to any machine-readable
                                                                                                  4.3 QT View for Android Tablets	                                         59
form without prior written approval.
Trademarks: All brand names and products are trademarks or registered trademarks of their         4.4 Windows Mobile Pro	                                                  66
respective owners.
Q-See is a registered trademark of DPS, Inc.                                                      4.5 Windows Phone 7	                                                     68
Disclaimer: The information in this document is subject to change without notice. The
manufacturer makes no representations or warranties, either express or implied, of any kind       4.6 BlackBerry	                                                          71
with respect to completeness of its contents.
                                                                                                  4.7 Symbian	                                                             76
Manufacturer shall not be liable for any damages whatsoever from misuse of this product.
                                                                                                                                                             Rev. 3.1 7/05/2012
2                                                                                                                                                                            3
OBTAINING AN IP ADDRESS
    REMOTE ACCESS                                                                      CHAPTER 1      Each device on a network - both a LAN or the Internet - has a specific IP address. This
In order to access your DVR remotely, you must connect it to a router or a modem. Using               address is what allows different devices on the network to communicate with each other. Your
a router allows you to connect to your DVR from other computers on your LAN (Local Area               QT-series DVR displays its IP address in the Network Setup window.
Network) in addition to over the Web. Directly connecting to a modem makes your DVR
available for connection through the Internet only.                                                       STEP 1. Click on the Menu icon in the
                                                                                                            tool bar on the DVR’s screen.
If you are using a router and wish to access your DVR from outside your LAN either over the
Internet, or from your mobile device, then that router must be connected to the Internet. The
instructions below will guide you through the process of configuring your DVR for remote
access. Once completed, you will be able to access and control your system using one of
two addresses. You will have a local IP address usable by computers connected to the same                                                                                  PICTURE 1-1
router as your DVR. This address can also be used by wireless devices as long as they are
able to also connect to your router’s WiFi signal. Once you leave the area covered by your
                                                                                                          STEP 2. Click on the Setup icon in the
local network, you will need to use a second address to access the DVR. This is the address
                                                                                                            Main Menu
which will allow you to connect to your system from anywhere in the world with Internet
access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be
able to do so using a conventional web address.
                                                                                                                                                                           PICTURE 1-2
If you are using a router, proceed with Section 1.1. If you are connecting directly to the
Internet via a modem then begin with Section 1.4.

              NOTE! The minimum speed on the internet connection is 1Mbps download                        STEP 3. Click on the Network icon in
              and 1Mbps upload for 4 and 8 channels, and 2Mbps download and upload                          the Setup Menu
              for 16 channels. You can check the speed of your connection at both ends by
 going www.SpeedTest.net from both a computer attached to the same router as the DVR
 as well as the remote computer which you will be using.



1.1 CONNECTING YOUR DVR TO A NETWORK
First and foremost, you will need to physically connect your DVR to a router. This router can
be part of an existing network of computers, or it can be the router/modem supplied by your                                                                                PICTURE 1-3
Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by
plugging the included Ethernet cable into the port on the back of the DVR marked RJ45. Your               STEP 4. Ensure that the box labeled           NETWORK
DVR is not designed to be connected wirelessly to a network. It is also recommended that the                “Obtain IP Address Automatically” is        Network Substream Email Other Settings
router that the DVR is connected to should be connected directly to the Internet rather than                checked.                                    HTTP Port                              80
to another router if Internet access is desired as multiple routers can create problems with              		 If it is not, please put a checkmark in    Server Port                            6036

connectivity. You will also need to have a computer connected to the same router - at least                  the box, click on Apply and then exit      Obtain an IP address automatically

temporarily - to make certain settings. If, after following the instructions you are still not able                                                     IP Address                             192 . 168 . 001 . 100   1
                                                                                                             the window. Reopen the window to           Subnet Mask                            255 . 255 . 255 . 000   2
to access your DVR, please see Section 1.7 Resolving Connection Issues later in this                         see the updated IP address.                Gateway                                192 . 168 . 001 . 001   3
chapter.                                                                                                                                                Preferred DNS Server                   000 . 000 . 000 . 000
                                                                                                                                                        Alternate DNS Server                   000 . 000 . 000 . 000
                                                                                                          STEP 5. Write down the:                       PPPoE
BEFORE YOU GET STARTED                                                                                                                                  User Name
                                                                                                          	 1. DVR’s IP Address
You will need to have:                                                                                                                                  Password

                                                                                                          	 2. Subnet Mask, and                                                                     Test
• Your router’s brand, model number and manual. The manual is also usually available on
                                                                                                                                                                                     Default           Apply       Exit
  your router’s manufacturer’s website.                                                                   	 3. Gateway (your Router’s address)
                                                                                                                                                                           PICTURE 1-4
• The “Manuals and Software” CD that came with your DVR. It contains necessary software
  and links to other important programs which are mentioned in this guide.                                STEP 6. Exit Menu
• Your router’s password (the default password should be in your router’s manual).

4                                                                                                                                                                                                                          5
1.2 OPENING PORTS                                                                                        OPTION 2: OPENING PORTS USING DMZ
To make your DVR accessible from outside of your local network, you have to “forward” ports              Accessing your router’s DMZ controls:
80 and 6036 through your router to your DVR’s IP address. We present two options which                   The exact location of DMZ within the router’s settings vary by manufacturer so please consult
cover the majority of users - UPnP and Port Forwarding. You will only need to use one or the             your router’s manual for the location of this feature. The method for accessing your router’s
other. If you are unable to connect your DVR to the Internet using either of these procedures,           settings, however, is pretty standard.
the likely cause is the presence of multiple routers on your network. The solution is covered in
Section 1.7 Resolving Connection Issues.


OPTION 1: UPNP                                                                                               STEP 1. On a computer connected to                Browser - Windows Internet Explorer
The QT series of DVRs come configured to take advantage of the latest networking                               the same router as the DVR, open a
technology, UPnP or Universal Plug ‘n Play right out of the box. If you have an UPnP-enabled                   web browser and enter the Gateway                                 http://10.6.196.6
router, you will only need to plug the DVR into your network and you will then be able to                      (Router’s IP address) into the browser
proceed to the end of this section.                                                                            window’s address bar to access your                     PICTURE 1-6
                                                                                                                                                                   Web Client
                                                    NETWORK
                                                                                                               router.
Consult your router’s manual to determine           Network Substream Email Other Settings

whether it has UPnP or not. Please note that,        DDNS
as of this writing, 2Wire brand routers do not       DDNS Server             MyQ-See.com
                                                                                                             STEP 2. Locate the DMZ settings in
have the UPnP feature. If you do not have a          User Name               myname@myemailaddress.com
                                                                                                               your router. Each manufacturer is
UPnP-enabled Router, you will have to utilize        Password                myqseeaccountpassword
                                                                                                               different so please consult your
                                                     Host Domain             myaccount.myq-see.com
another method to forward your ports.                                                                          router’s manual for the location of this
                                                     DDNS Update [Hours]     3

                                                                                 Test
                                                                                                               setting. Two examples are shown at
If you wish to ensure that UPnP is turned            UPnP                                                      right.
on in your DVR, go to the Network window                                    Default     Apply    Exit
as described above, and click on the Other                                                                   STEP 3. Enable DMZ.
                                                                     PICTURE 1-5
Settings tab. The UPnP box should have a                                                                                                                                 PICTURE 1-7
check mark in it. If it does not, click on the
box to add the check, then click on Apply                                                                    STEP 4. Enter the DVR’s IP address.
before hitting Exit. When you reopen the
window, the box should be checked.                                                                           STEP 5. Click on Apply or Save to
                                                                                                               preserve your settings.
                IMPORTANT! If you connect your system to your network using UPnP
                you should NOT forward your ports as described in DMZ, as it will create
                connectivity problems. You may skip to Confirming that Ports are
                Opened.



                                                                                                                                                                         PICTURE 1-8




6                                                                                                                                                                                                    7
                                                                                                                                                           Fine
CONFIRMING THAT PORTS ARE OPENED                                                                                                                       1.3 STATIC INTERNAL IP (NETWORK) ADDRESS
To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org                                                                 Most routers assign connected devices a random IP address that is not currently in use by
using a computer connected to the same router as the DVR.                                                                                              another device on your internal network. With the exception of 2Wire brand routers, when
    STEP 1. Enter “80” into the box labeled                                                                                                            a router or networked device reboots due to a power loss or other issue, the addresses
      “What Port?”                                Browser - Windows Internet Explorer                                                                  will change and the port forwarding configuration will no longer work. For that reason, we
                                                                      http://canyouseeme.org/                                                          recommend changing your DVR’s network setting to a fixed, or “static” IP address which will
                                                      Open Port Check Tool                                                                             not change.      Page Safety Tools
    STEP 2. Click on the Check button.
                                                 CanYouSeeMe.org - Open Port Check Tool
                                                 This page will serve as a free utility for remotely verifying a port is open or closed. It will
                                                 be useful for users who wish to check to see if a server or ISP is blocking certain ports.
    STEP 3. You should see a green                                                                                                                          STEP 1. Click on the Setup icon in the
      “Success” message. If not, return to        Your IP: 81.919.622.24
                                                  What Port?                                                                                                  Main Menu.
      the DVR’s Network window and, in             Check



      the Network tab, change port 80 to           Success: I can see your service on
      81, 83 or 85 and click Apply to save            81.919.622.24 on port (80)
                                                   Your ISP is not blocking port 80
      your changes before checking using
      that new number on CanYouSeeMe.
                                                                               PICTURE 1-9

    STEP 4. Repeat for port 6036. If there
      is a problem with port 6036, then try                                                                                                                                                                               PICTURE 1-10
      6030 or 6100 in the same manner as
      above.


This website will also display your Public IP address near the top of the page above the box
                                                                                                                                                                STEP 2. Click on the Network icon in
where you entered your port number. This is the number which you will use to access the DVR
using a web browser or your mobile device from outside of your local network (away from the
                                                   Fine                                                                                            Protected Mode: On the Setup Menu. 100%

building in which your DVR is located).



            NOTE! If you are successful after changing from port 80, then you will need
            to add that to the IP address when accessing the DVR via the Internet. If, for
            example, you changed to port 81, the address would now read 64.245.112.90:81
                                                                                                                                                                                                                          PICTURE 1-11



                                                                                                                                                                                                        NETWORK

                                                                                                                                                                                                        Network Substream Email Other Settings
                                                                                                                                                            STEP 3. Uncheck the box labeled
                                                                                                                                                                                                        HTTP Port                              80
                                                                                                                                                              “Obtain IP Address Automatically.”
                                                                                                                                                                                                        Server Port                            6036
                                                                                                                                                                                                        Obtain an IP address automatically
                                                                                                                                                                                                        IP Address                             192 . 168 . 001 . 100
                                                                                                                                                            STEP 4. Click Apply and then Exit.
                                                                                                                                                                                                        Subnet Mask                            255 . 255 . 255 . 000
                                                                                                                                                                                                        Gateway                                192 . 168 . 001 . 001
                                                                                                                                                                                                        Preferred DNS Server                   000 . 000 . 000 . 000
                                                                                                                                                                                                        Alternate DNS Server                   000 . 000 . 000 . 000
                                                                                                                                                                                                        PPPoE
                                                                                                                                                                                                                          PICTURE 1-12
                                                                                                                                                                                                        User Name
                                                                                                                                                                                                        Password
                                                                                                                                                                                                                                                    Test

                                                                                                                                                                                                                                     Default           Apply       Exit




8                                                                                                                                                                                                                                                                         9
1.4 PPPOE                                                                                                           1.5 DOMAIN NAME SYSTEM (DNS)
If you are going to attach the DVR directly to a DSL or cable modem instead of to a router                          Once you have completed the above sections, you are able to operate your DVR remotely.
then select the PPPOE option in the Network options. Before you proceed, you will need to                           The sections below allow you to take advantage of additional features including the ability to
contact your ISP to obtain your User Name and Password.                                                             access your DVR using a conventional domain name and having your system send out e-mail
                                                                                                                    alerts. To access these functions, you will have to access your router to obtain your DNS
                                                                                                                    (Domain Name System) number.

     STEP 1. Select the Setup icon in the                                                                               STEP 1. Open up an Internet Explorer            Browser - Windows Internet Explorer

       Main Menu.                                                                                                         browser window and enter the                                 http://81.919.622.24
                                                                                                                          Gateway address (Item #3 which you               Router
                                                                                                                          wrote down in Section 1.1 Obtain
                                                                                                                                                                                                   SETTINGS                          STATUS              ADVANCED
                                                                                                                          an IP Address.)                              DEVICE INFO
                                                                                                                                                                                               DEVICE INFORMATION
                                                                                                                                                                       LOGS
                                                                                                                                                                                               All of your Internet and network connection details are displayed on thi
                                                                                                                                                                       STATISTICS
                                                                                                                        STEP 2. Locate your router’s status            INTERNET SESSIONS
                                                                                                                                                                                               WAN
                                                                                                                                                                                                           MAC Address :            00:24:01:77:f9:00
                                                                                                                          window (may also be named                    ROUTING
                                                                                                                                                                                                             IP Address :           81.919.622.249
                                                                                                                                                                       WIRELESS                            Subnet Mask :            255.255.255.0
                                                                                                                          “Information” or “Info”, it will list the
                                                                    PICTURE 1-13                                                                                                                        Default Gateway :
                                                                                                                                                                                                     Primary DNS Server :
                                                                                                                                                                                                                                    81.919.622.24
                                                                                                                                                                                                                                    10.6.196.6
                                                                                                                          DNS number – copy this down.                                             Secondary DNS Server :           (null)
                                                                                                                                                                                                         Advanced DNS :             Disabled

                                                                                                                                                                                              PICTURE 1-16
     STEP 2. Select the Network icon.
                                                                                                                        STEP 3. In the Network Settings window,
                                                                                                                                                                        NETWORK
                                                                                                                          enter the DNS number in the area
                                                                                                                          marked Preferred DNS Server. You do           Network Substream Email Other Settings

                                                                                                                          not need to have an alternate server.         HTTP Port                                       80
                                                                                                                                                                        Server Port                                     6036
                                                                                                                                                                        Obtain an IP address automatically

                                                                                                                        STEP 4. Click Apply to save your                IP Address                                      192 . 168 . 001 . 100
                                                                                                                                                                        Subnet Mask                                     255 . 255 . 255 . 000
                                                                                                                          settings.                                     Gateway                                         192 . 168 . 001 . 001

                                                                                                                                                                      FinePreferred DNS Server                          000 . 000 . 000 . 000
                                                                                                                                                                        Alternate DNS Server                            000 . 000 . 000 . 000
                                                                                                                                                                        PPPoE
                                                                                                                                                                        User Name
                                                                    PICTURE 1-14                                                                                        Password
                                                                                                                                                                                                                             Test
     STEP 3. Check the box next to PPPoE.         NETWORK                                                                                                                                                     Default           Apply             Exit

                                                  Network Substream Email Other Settings
                                                                                                                                                                                              PICTURE 1-17
     STEP 4. Enter the User Name and              HTTP Port                              80
                                                  Server Port                            6036
       Password obtained from your ISP in
                                                  Obtain an IP address automatically
       the fields below PPPoE                     IP Address                             192 . 168 . 001 . 100
                                                  Subnet Mask                            255 . 255 . 255 . 000
                                                  Gateway                                192 . 168 . 001 . 001
     STEP 5. Click the Test button to verify      Preferred DNS Server                   000 . 000 . 000 . 000
       your settings.                             Alternate DNS Server                   000 . 000 . 000 . 000
                                                  PPPoE
                                                  User Name

     STEP 6. After receiving the OK message       Password

       in the lower left of your screen, click                                                Test

       on the Apply button to save your                                        Default           Apply       Exit

       settings before exiting.                                     PICTURE 1-15




10                                                                                                                                                                                                                                                      11
1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS)                                                                      1.7 RESOLVING CONNECTION ISSUES
This is an optional step which allows you to take advantage of Dynamic Domain Name                          There are several hardware-related situations which can prevent the DVR’s port from being
Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a                             properly forwarded. The presence of multiple routers or the routers not featuring UPnP or
conventional web address when remotely logging into your DVR from outside of your network.                  DMZ are the two most common issues.
It also allows you to avoid having to repeat Sections 1.3 and 1.5 when/if your ISP reassigns
IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your DVR is                         DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK
configured accept account information from that site.                                                       If there is more than one router between the DVR and the Internet it will block communication
                                                                                                            to and from your system. To find out the number of routers on your network, you will need to
     STEP 1. Open a browser window and go        NEW USER REGISTRATION                                      download a FREE router detection program.
       to www.MyQ-See.com
                                                 EMAIL ADDRESS

                                                 PASSWORD
     STEP 2. Register with the website and
                                                 PASSWORD
       follow the instructions for creating      CONFIRM

       a domain name. The website will           FIRST NAME
                                                                                                                STEP 1. Go to http://www.pcwintech.
       display your pubic IP address and         LAST NAME                                                        com/shanes-toolbox
       your domain name which will look like
                                                 SECURITY
       this: http://example.myq-See.com          QUESTION..
                                                                         My first phone number
                                                                                                                STEP 2. Click on Detect Multiple
                                                 ANSWER
                                                                                                                  Routers to begin the download.

                                                 CONFRIM
                                                 YOU’RE HUMAN        New Captcha

                                                                     Enter the text you see above

                                                                         Submit      Reset


                                                                  PICTURE 1-18


                                                                                                                STEP 3. Unzip the application to install it.               PICTURE 1-20

                                                 NETWORK
     STEP 3. In the Network Settings
                                                 Network Substream Email Other Settings
       window, check the DDNS box and
                                                 DDNS
       select MyQ-See.com in the DDNS
                                                 DDNS Server                 MyQ-See.com
       server pull-down menu.
                                                 User Name                   myname@myemailaddress.com
                                                 Password                    myqseeaccountpassword

     STEP 4. Enter your account information      Host Domain                 myaccount.myq-see.com
                                                 DDNS Update [Hours]         3
       – password and domain name.
                                                                                  Test
                                                                                                                STEP 4. Click on the detect_routers
                                                 UPnP                                                             application to run it.
     STEP 5. Click the Test button.                                         Default          Apply   Exit

                                                                  PICTURE 1-19                                                                                            PICTURE 1-21
     STEP 6. If successful, you will see a
       message confirming your settings at
       the bottom of the window. Click on
       Apply to save your settings.




12                                                                                                                                                                                                      13
STEP 5. Click on CHECK NOW to                                                                 SETTING UP DMZ IN ROUTER 2
       detect how many Routers are in the                                                              STEP 1. Login into Router 1 by putting
       network.                                                                                          the IP of Router 1 into the Internet
                                                                                                         Explorer browser, as in the example
                                                                                                         shown in Picture 1-22 where the IP
                                                                                                         address of Router 1 is 192.168.0.1
                                                                                                       STEP 2. Find the status page on the
                                                                                                         router settings that shows the WAN/
                                                                                                         Internet IP address and write it down
                                                                                                         this WAN IP address.
                                                                                                       STEP 3. Log into the Router 2 by putting
                                                                                                         the IP of Router 2 into the Internet
                                                                                                         Explorer browser, as in example
                                                                                                         shown in Picture 1-24 where the IP
                                                                                                         address of Router 2 is 192.168.1.1
                                                                                                       STEP 4. Find the DMZ page in the
                                                                                                         router settings.
                                                                 PICTURE 1-22                          STEP 5. Enter the WAN IP for Router 1                     PICTURE 1-24
                                                                                                         into the DMZ page and enable DMZ.
     STEP 6. If there is only one router detected, and you are using UPnP, then you will need
        to turn off that setting and attempt to connect using DMZ as described in Section
                                                                                                                   NOTE! If you do not have a DMZ setting in the router, check to see if there
        1.2 Opening Ports.
                                                                                                                   is a Bridge setting. If so, then use the Bridge setting instead of DMZ.
     		 If you are using DMZ, check to make sure that the UPnP option is turned off.



                                                                                                       STEP 6. Save your changes.
                                                                                                   You have forwarded the ports on the router to which the DVR is connected, to the IP address
If Multiple Routers are Detected
                                                                                                   of the DVR, and set the primary router to pass the connection to this router.
If there are multiple routers, you will see a
display similar to Picture 1-23.
If so, it may be preferable to connect your
DVR and computer to the router that
connects directly to the Internet. However,
this is not always possible depending upon
your particular situation.




                                                                 PICTURE 1-23
In this case, you will need to proceed with the next section and set up DMZ in the second
router to allow communications to pass through it from the first. If only one router is detected
you will need to consult your router’s manual.




14                                                                                                                                                                                         15
USER ACCOUNT CONTROL FOR WINDOWS VISTA AND WINDOWS 7
 REMOTE MONITORING                                                                                                                                                                                                                                Some users of computers using Windows Vista or Windows 7 operating systems may receive
2.1 ACCESSING THE DVR FROM A PC                                                                                                                                                                                                                   an error message informing of a codec that is missing or not installed. This conflict can be
Once you have configured the network settings on the DVR to match those on your router and                                                                                                                                                        resolved by turning off User Account Control (UAC). If your are not having problems, please
forwarded the ports needed by the DVR to enable remote access over the Internet, you will be                                                                                                                                                      proceed to Section 2.3 for instructions on operating your DVR remotely.
ready to remotely view your cameras and control your system through a web browser.
This is done by entering the DVR’s address into the address area in a Microsoft Internet
Explorer, Mozilla Firefox or Google Chrome web browser window, just as if you were
typing the address for a website. If you’re on the same network as the DVR, you’ll enter the
local IP address. You’ll enter a web address or Internet IP address if you’re connecting from a
                                                                                                                                                                                                                                                  Windows Vista
different network.
                                                                                                                                                                                                                                                     1. Open the Control Panel (accessible by
Your local IP address is shown in the Network Information window.
                                                                                                                                                                                                                                                         clicking on the Windows icon in the
Your public (Internet) address is either the string of digits obtained by testing your ports on                                                                                                                                                          lower left of your screen.
CanYouSeeMe.org (page 8) or the DDNS name you created on MyQ-See.com (page 12).
Even if you plan on using one of the other browsers, you will need to first access your DVR
using Microsoft’s Internet Explorer browser because you will download a plugin “WebClient.                                                                                                                                                                                                                      PICTURE 2-3
exe” from your DVR. This occurs the first time you access your DVR from that particular
computer. It is strongly recommended that you use Explorer 8 or 9.
                                                                                                                                                                                                                                                     2. Select User Accounts and Family
When the web page loads, you may receive                Browser - Windows Internet Explorer
                                                                                                                                                                                                                                                         Safety.
a warning message along the top of the                     Web Client
                                                                        http://10.6.196.6

                                                                                                                                                                                                                    Page     Safety    Tools


page indicating that an ActiveX control                 This website wants to install the following add-on: “WebClient.exe” from Q-See International Ltd.” If you trust the website and the add-on and want to install it, click here...




was blocked. You will need to click on the                                                         Internet Explorer - Security Warning



warning message bar to unblock it.                                                                    Do you want to install this software?

                                                                                                                     Name: WebClient.exe
                                                                                                                 Publisher: Q-SEE Internation Ltd.



You will be asked to install the file                                                                       More options                                         Install          Don’t Install
                                                                                                                                                                                                                                                                                                                PICTURE 2-4
                                                                                                              While files from the Internet can be useful, this file type can potentially harm

“WebClient.exe”. Click Allow to begin the                                                                     your computer. Only install software from publishers you trust. What’s the risk?




download.
Depending upon your security settings,                                                                                                                                                                                                               3. Select “Add or Remove User
your computer may ask you multiple times                                                                                                                                                                                                                 Account.”
                                                  Fine                                                                                                                     Protected Mode: On                                              100%


to confirm the installation and running of                                                                         PICTURE 2-1
this application. This Explorer plug-in is
being downloaded from your DVR itself and
should list Q-See International, Ltd. as the                                                                                                                                                                                                                                                                    PICTURE 2-5
publisher. Confirm the download and launch          Browser - Windows Internet Explorer

                                                                        http://10.6.196.6



of the software as needed. This authorization
                                                         Web Client                                                                                                                                                 Page     Safety    Tools




process should only occur during the first                                                                                                                                                                                                           4. Select the desired user account.
time you access the DVR from that particular                                                                         User Name             admin


                                                                                                                     Password

computer.                                                                                                            Language              English



When the Web Client plug-in is fully
                                                                                                                                                           LOGIN




downloaded, it will launch in the web page
and present you with a login screen. Enter                                                                                                                                                                                                                                                                      PICTURE 2-6
the same user name and password that you
use when accessing the DVR. You may also
                                                 Fine                                                                                                                      Protected Mode: On                                              100%



                                                                                                                   PICTURE 2-2
choose your preferred language.

If you are having issues with the software not loading or operating properly, please see the
next section, otherwise proceed to Section 2.3 for instructions on operating your DVR
remotely.


16                                                                                                                                                                                                                                                                                                                                         17
SETTING UP ACTIVEX CONTROL
     5. Select Turn User Account Control
         on or off
                                                                                                                STEP 1. Open Internet Explorer
                                                                                                                STEP 2. Click on Tools
                                                                                                                STEP 3. Select Internet Options in the
                                                                                                                  pull-down menu
                                                                         PICTURE 2-7




     6. Uncheck the box next to “Use User
         Account Control (UAC) to help protect
         your computer.”



                                                                                                                                                           PICTURE 2-11
     7. You will then be asked to restart your
         computer for the change to take
         effect.

                                                                                                                STEP 4. Click on the Security Tab
                                                                                                                STEP 5. Select Trusted Sites
                                                                         PICTURE 2-8                            STEP 6. Click on the Sites button


Windows 7                                                Microsoft Office Outlook 2007
                                                                                       Devices and Printers
     1. Open up the Start Menu (accessible               Sticky Notes
                                                                                       Default Programs
         by clicking on the Windows icon in              iTunes
                                                                                       Help and Support
         the lower left of your screen.                                                                                                                    PICTURE 2-12
                                                         Adobe Acrobat

                                                         All Programs

                                                   uac                                 Shut down
     2. Type “uac” into the search bar and hit                                                                  STEP 7. Uncheck the “Require server
         ENTER. The User Account Control                                                                          verification (https:) for all sites in
         will open or you will be offered a link                         PICTURE 2-9                              this zone” button.
         to click to open it.                                                                                   STEP 8. Type the DVR’s IP address
                                                                                                                  (obtained during Network Setup)
                                                                                                                  or DDNS domain name into the “Add
     3. Move slider to lowest setting and                                                                         this website to the zone:” box.
         press OK.                                                                                              STEP 9. Click the Add button
                                                                                                                STEP 10. Close the window.



                                                                                                                                                           PICTURE 2-13




                                                                         PICTURE 2-10
18                                                                                                                                                                        19
STEP 11. Click the Custom level…
       button.                                               STEP 13. Click the Reset button


                                                             STEP 14. Click “Yes” when asked, “Are
                                                               you sure you want to change the
                                                               setting for this zone?”


                                                             STEP 15. Click OK


                                                             STEP 16. Click Apply


                                                             STEP 17. Click OK


                                                             STEP 18. Close Internet Explorer

                                                                                                                    PICTURE 2-16
                                          PICTURE 2-14

                                                         You are now ready to monitor your DVR from your computer, please proceed to Section 2.3
                                                         Using the Remote Access Software.
     STEP 12. Pull down the “Reset to:”
       menu button and select Low




                                          PICTURE 2-15




20                                                                                                                                            21
2.2 ACCESSING THE DVR FROM A MACINTOSH                                                             Begin the installation process by double-clicking on the icon for the WebClientPlugin.pkg file
Once you have configured the network settings on the DVR to match those on your router and         - either in the Downloads pop-up window, or the Downloads window in your Dock.
forwarded the ports needed by the DVR to enable remote access over the Internet, you will be
ready to remotely view your cameras and control your system through a web browser.
This is done by entering the DVR’s address into the address area in a Apple Safari or Google
Chrome web browser window, just as if you were typing the address for a website. If you’re
on the same network as the DVR, you’ll enter the local IP address. You’ll enter a web address
or Internet IP address if you’re connecting from a different network.
Your local IP address is shown in the Network Information window.
Your public (Internet) address is either the string of digits obtained by testing your ports on
CanYouSeeMe.org (page 8) or the DDNS name you created on MyQ-See.com (page 12).
Even if you plan on exclusively using the Chrome browser to monitor your DVR, you will need
to first access your DVR using the Safari browser because you will be downloading a plugin
application from your DVR. This occurs the first time you access your DVR from that particular
computer.
DVR Firmware and Mac OSX compatibility
Apple’s recent upgrade of OSX and Safari changed the way they interact with certain
programs. The current firmware (operating system) for your DVR is 3.1.9 as of this writing. This
is compatible with OSX version 10.6.8, 10.7 and higher along with Safari 5.1. The earlier 3.1.8
                                                                                                                                           PICTURE 2-18
firmware works with OSX 10.5.8 through 10.6.8 with Safari 5.0.
To determine which firmware your DVR is using, open the System Info window on your DVR.
                                                                                                   Once the installer has launched, quit out of
To determine your Mac’s software, click on About This Mac or About Safari using the Apple
                                                                                                   Safari so that the plug in can be properly
Menu (as appropriate) in the upper left corner of your computer’s screen.
                                                                                                   installed.
INSTALLING THE PLUGIN
Launch Safari and enter your DVR’s IP
address or DDNS address. The browser
window will ask you to download the plugin.
You receive this message only when you
access the DVR with this computer for the
first time, or after the DVR’s firmware was
updated.                                                                                                                                                          PICTURE 2-19
                                                                PICTURE 2-17
                                                                                                   Follow the instructions shown on the screen
Once you have clicked on the arrow to begin                                                        to properly install the software.
the download, a window will pop up to
display the progress of the file transfer.
If you do not see a Downloads pop-up, you
can open it by selecting it in the Window pull
down menu at the top of the Safari screen or
by entering Option+Command+L.
The file, WebClientPlugin.pkg, will save to
your Downloads folder which can be found
in the Dock (icon bar) at the bottom of your                                                                                                                      PICTURE 2-20
screen.



                                                                PICTURE 2-18

22                                                                                                                                                                                           23
You will be asked to input the user name                                                                                                                         2.3 USING THE REMOTE ACCESS SOFTWARE
and password for this computer to give the                                                                                                                       Once you have installed the WebClient plugin into your browser, you may access your DVR
program permission to install.                                                                                                                                   by entering the appropriate web address or local network IP address for your DVR into the
                                                                                                                                                                 browser’s address bar. A login screen will be displayed indicating that your DVR is ready for
                                                                                                                                                                 access.                                                  Browser - Windows Internet Explorer

                                                                                                                                                                                                                                          http://10.6.196.6

                                                                                                                                                                                                                             Web Client                                                                                                      Page   Safety   Tools




                                                                                                                                                                 Enter your User Name and Password that
                                                                                                                                                                 are stored on the DVR.                                                                               User Name      admin


                                                                                                                                                                                                                                                                      Password


                                                                                                                                                                                                                                                                      Language       English


                                                                                                                                                                                                                                                                                                   LOGIN




                                                                                      PICTURE 2-21


You’ll see a progress bar as the program                                                                                                                                                                              Fine                                                                                     Protected Mode: On                            100%



installs...                                                                                                                                                                                                                                                          PICTURE 2-25
                                                                                                                                                                 Upon successfully logging in, you will see the main Live View window showing the image
                                                                                                                                                                 from Camera 1 along with the controls.
                                                                                                                                                                 The various functions available are broken down by the tabs along the top of the window;
                                                                                                                                                                          Browser - Windows Internet Explorer
                                                                                                                                                                 Live, Search, Backup, Config, Tools and Info.
                                                                                                                                                                                         http://10.6.196.6

                                                                                                                                                                               Web Client                                                                                                                                Page           Safety      Tools

                                                                                                                                                                                                      LIVE       SEARCH                    BACKUP                   CONFIG                     TOOLS                         INFO

                                                                                                                                                                                                                                                                                               2011-10-06 18:16:49

                                                                                      PICTURE 2-22                                                                                                                                                                                                             Status                                         4
                                                                                                                                                                                                                                                                                                   Master Stream
                                                                                                                                                                                                                                                                                                   Sub-Stream


Which will be followed by a message                                                                                                                                                                                                                                                            1    2      3    4     5 6           7   8
                                                                                                                                                                                                                                                                                               9 10 11 12 13 14 15 16
indicating that the program was installed                                                                                                                                                                                                                                                    Local Recording Status
correctly.                                                                                                                                                                                                                                                                                     1    2      3    4     5 6           7   8
                                                                                                                                                                                                                                                                                               9 10 11 12 13 14 15 16




                                                                                                                                                                                                                                                                             5                  6 7 8

                                                                                                                                                                                                                                                                                                                                                              9
                                                                                                                                                                                                                                                                                                                Color                                        10
                                                                                      PICTURE 2-23
                                                                                                                                                                        Fine                                                                                    Protected Mode: On
                                                                                                                                                                                                                                                                                                                 P.T.Z

                                                                                                                                                                                                                                                                                                                                                    100%
                                                                                                                                                                                                                                                                                                                                                             11
Relaunch Safari and enter the web address
                                                Browser - Windows Internet Explorer

                                                                 http://10.6.196.6
                                                                                                                                                                                            1                          2                                                         3                   PICTURE 2-26
                                                    Web Client                                                                           Page   Safety   Tools


for your DVR. You will be presented with a                                                                                                                       LIVE VIEW
login screen.                                                                                                                                                    Most of the controls, such as Screen Display Mode, Color and etc. are the same as found on
                                                                                      User Name   admin


Instructions for remotely monitoring and                                              Password
                                                                                                                                                                 the DVR, but there are some additional features available as well.
controlling your DVR are presented in the                                             Language    English


                                                                                                            LOGIN

next section.                                                                                                                                                    Live Viewer symbol and function definitions:
                                                                                                                                                                   1    Channel Indicators           2       Screen Display Mode                                           3                   Volume
                                                                                                                                                                   4    Master/Sub Stream Status     5       Snapshot                                                      6                   Start Manual Record
                                                                                                                                                                   7    Talk                         8       Client Record                                                 9                   Local Playback
                                             Fine                                                                   Protected Mode: On                   100%



                                                                                      PICTURE 2-24
                                                                                                                                                                  10    Color                        11      PTZ Control

24                                                                                                                                                                                                                                                                                                                                                            25
Screen Display Mode                                                                                Color Adjustment
Clicking on the arrow beside the screen                                                            Drag the slide bars to adjust Brightness, Contrast, Hue and Saturation. Clicking Default will
display mode will open the Channel Select                                                          return them to the original settings.
dialog which will allow you to specify which
                                                                                                                      Button     Description        Button     Description
channels are shown. Channels can be
selected individually or in blocks of four.                                                                                      Brightness                    Hue

                                                                                                                                 Saturation                    Contrast
                                                                  PICTURE 2-27
Record and Playback Controls                                                                                                     Default                       Save settings
Buttons 5 through 9 shown in Picture 2-26 allow you to save real-time still and video images
to your computer.                                                                                  PTZ Control
Clicking on the Snap icon will capture still images and save them to the computer.                 Selecting the PTZ button will bring up a control panel similar to that seen on the DVR.
Record will begin remote manual recording of all active channels onto your DVR.                    Users have the same level of control as they would at the DVR including activating pre-set
Client Record will capture video and save it onto your computer’s hard drive.                      commands and cruises as well as full manual control.

Talk allows you to communicate through any channel where there is an audio-enabled camera           Button                    Function
or co-located microphone and speaker. You’ll also need a microphone at your computer. This
optional equipment must be added before this feature is available.                                                            Move the dome horizontally, vertically and diagonally. The center
Local Playback lets you review the Client Record video stored on your computer’s hard drive.                                  square stops the movement.


                                                                                                                              Adjusts the speed of the dome’s rotation.

                                                                                                                              Focus button.

                                                                                                                              Zoom button.

                                                                                                                              Iris button. Increase or decrease the light level of the image.

                                                                                                                              Go to a preset

                                                                                                                              Select and do auto cruise

                                                                                                                              Track

                                                                                                                              Auto scan




                                        PICTURE 2-28

The destination for the still images is set in the Config tab in the main menu at the top of the
Remote Live Viewer (See Section 2.4) which will open the Local Config sub menu.


You can also set the number of images that are captured when the Snap Pictures button
is pressed. This window is also used to set the destination for recordings made from within
the Remote Live Viewer as well as how many audio channels (if available) are recorded in
addition to which camera channels.

26                                                                                                                                                                                                 27
Master and Sub-Streams                                                                           2.4 REMOTE PLAYBACK AND BACKUP
Right-clicking on any live image will open up a pull-down menu. Changes made in this menu
will be reflected in the Master/Sub-Stream status display on the right of the Remote Live        REMOTE PLAYBACK
Preview interface.                                                                               Clicking the Playback button (Item 8 in Picture 2-26) will bring up the Player window.
                                                           Master Stream                         Users can select the record date and channels. Double-click the file name in the record file list
                                                                                                 box and you can play back that file.
                                                           Sub-stream
                                                           All to Master Stream
                                                           All to Sub-stream

                                                           Enable Audio

                                                           Full Screen

                                                           zoom in
                                                                  PICTURE 2-29

Stream – This DVR supports dual streaming – a master stream and a sub-stream. The
      master stream has a higher image quality and a frame rate of up to a maximum of 30
      frames per second for NTSC (25FPS for PAL). The substream, by contrast, will have
      a reduced bitrate and may have a decreased frame rate as well depending upon your
      network’s capabilities and settings you made in the DVR. For optimal performance,
      a network with increased bandwidth is recommended when attempting to remotely
      view multiple channels on the master stream.                                                Play           Stop    Next Frame    Next File    Full Screen   Progress Bar   Volume
                                                                                                         Pause    Fast Forward Previous File     Path
	      Regardless of which stream you view remotely, the DVR will record using the Master
       Stream.                                                                                                                                    PICTURE 2-30
All to Master/Sub-Stream – Sets all channels to master or sub-stream.
                                                                                                 In addition to the control buttons, progress through the playback can be controlled using the
Enable Audio – Enables or disables audio feed.
                                                                                                 slider in the progress bar.
Full Screen – The selected live preview will display full screen. The tool bar will be hidden.
        Double-clicking or a right-click will resume the previous display.
Zoom In – Single-channel large screen amplification. Select Zoom In and then click on the
      image to amplify the image. Click and drag to move within the image. Double-clicking
      will exit this mode. Right-clicking will return to the main interface.




28                                                                                                                                                                                             29
SEARCH                                                                                               STEP 6. This will open a window with control buttons at the bottom. Control buttons at
Clicking on the Search tab in the Remote Live Viewer will allow you to search by Time,                 the bottom allow the user to move through the playback.
Event or File Management.


Time Search                                                                                                                                                                            Channel
     STEP 1. The user can select the display mode as well as the time and date to begin                                                                                                 Mode
       searching from in the area at the top of the Search window (Red box listed as
       Item 1 in Picture 2-31)
                                                                                                                                                                                        Play
                                                                                                                                                                                        Mode



                                                                                                                                                                                         Play
                                                                                                                                                                                        Button




                                                                                                                                                                                       Progress
                                                                                                                                                                                         Bar




                                                                                              Play       Rewind   Single Frame Full Screen                               Snap
                                                                                                     Pause Fast Forward Next Frame Volume                                       Exit
                                                                                                                                             PICTURE 2-32

                                                                                                     STEP 7. The Snap button allows you to take still images of specific recordings.


                                        PICTURE 2-31

     STEP 2. After running the search, available events will be displayed in the Data
       Information section.
     STEP 3. A highlighted date in the Calendar (Item 2 in Picture 2-31) indicates that
       data was recorded on that date.
     STEP 4. Select which channels’ data to display (Item 3 in Picture 2-31)
     STEP 5. Select an event from the Data Information list and click on the Play button to
       begin playback.




30                                                                                                                                                                                          31
Event Search                                                                                    File Management
     STEP 1. Click on the highlighted date, select recorded channels along with the type of     This allows you to locate an event and lock, unlock or delete it from the record.
       event – motion or sensor. Then click Search.




                                        PICTURE 2-33
                                                                                                                                         PICTURE 2-34
     STEP 2. The list of recorded events will be displayed in the Event List. Double-click on
                                                                                                Lock – Select a recording from the File List box. Clicking the “Lock” button will protect the file
       an item to open the Playback window.
                                                                                                       from being overwritten or deleted except when the hard drive is reformatted.
                                                                                                Unlock – Unlocks a previously locked file.
                                                                                                Delete – Erases an unlocked file. If a file is locked, you must unlock it before it can be deleted.




32                                                                                                                                                                                             33
Remote Backup                                                                                 2.5 REMOTE SYSTEM CONFIGURATION
Clicking on the Backup tab will open the Backup interface. This allows you to backup files    Clicking on the Config tab in the Main Menu of the Remote Live Viewer will change the
from the DVR to your computer’s hard drive.                                                   display to where the user can set-up or alter the operating parameters of the DVR. Available
                                                                                              functions include the ability to configure; Basic, Live, Record, Schedule, Alarm, Network,
                                                                                              PTZ and User settings. Select an item from the submenu on the left and the appropriate
                                                                                              window will open to the right. While one user is changing settings, other users are blocked
                                                                                              from doing so.
                                                                                                              Main Menu




                                        PICTURE 2-35
                                                                                                   Sub Menu
                                                                                                                                       PICTURE 2-36
     STEP 1. Select channels, the start and end time, and then click the Search button. The
       search results will be shown in the File List box.                                     The list of available functions and their options are identical to those on the DVR. Please refer
     STEP 2. Select which files to back up by clicking on the appropriate box(es).            to CHAPTER 4 of the User Manual, “Main Menu Setup Guide” for more details.
     STEP 3. Click on the Browse button to set the destination for the saved files.
     STEP 4. Click on Backup to begin the download.                                           Be sure to click on Apply to save your settings before exiting any window. Default will restore
                                                                                              the original settings.




34                                                                                                                                                                                           35
E-MAIL NOTIFICATION SETUP                                                                               MOBILE SURVEILLANCE
                                                                                                        Your DVR supports mobile surveillance on smart phones and other devices running Android,
The Email tab, located in the Network menu, allows you to set how your DVR will send out                Blackberry,Symbian and both Windows 7 Mobile and Windows Mobile Pro operating systems
e-mail alerts. You will be able to send e-mail alerts to three addresses.                               along with the iPad and iPhone on 3G and 4G networks. To access the DVR from these
                                                                                                        devices you must have first configured the Network Settings on the DVR as shown in
               NOTE! Depending upon your settings, the system can generate a lot of e-mail
               alerts. For that reason, we recommend setting up a dedicated e-mail address              Chapter 2 of this guide or Section 4.5 of the Manual.
               specifically for the system to send alert notices. If you do not have your own
               e-mail system (such as a corporate mail server) you should consider using a              Each mobile device has a dedicated viewer application designed to allow you to remotely
               free e-mail provider. However, because many free e-mail services allow only
                                                                                                        monitor and control your system. This software is completely free. Users of devices running
               a limited amount of e-mail traffic we specifically recommend using Google’s
 Gmail service with its higher limit. Similarly, you will want the alert e-mails to go to a different   Windows Mobile Phone, BlackBerry and Symbian simply download the needed software by
 account than the one sending them. This will ease your management of these alerts and                  logging into their DVR. Those using Android, Apple or Windows Phone 7 should search for
 prevent your mailbox from overflowing.                                                                 “Q-See” in their respective online markets (iTunes, Android Market, etc.) to download the QT
                                                                                                        View app.
If you do not have your own e-mail system, please set up a free account which the DVR can
use to send out alerts before proceeding.
                                                                                                        Each program - and how it functions on the individual platform - will be described separately
For the example below, we will use Gmail. The settings can be found under Options when                  on the following pages.
logged into your Gmail account.
Clicking on any of the fields will bring up the virtual keyboard allowing you to enter the data.
The virtual keyboard is capable of handling upper and lower case letters as well as numbers
and symbols. Click the ENTER button to enter your input or ESC to exit the field without
applying any changes.

SMTP Server: smtp.gmail.com
                                                     NETWORK
Port: 465 (standard port for Gmail - others
                                                     Network Substream Email Other Settings
        may vary)
                                                      SMTP Server
SSL Check: You will need to select this for           Port                    465
      Gmail. Other ISPs may vary.                     SSL Check

Send Address: Enter your new address. This            Send Address
                                                      Password
      will appear on alert e-mails sent from
                                                      Receive Address1
      the DVR                                         Receive Address2
Password: Enter the password you created              Receive Address3

      for this account. Remember, it will be                                    Test
                                                      Advanced
      case-sensitive.
                                                      Attach Image
Receive Addresses: You may set up to three
                                                                             Default     Apply   Exit
      e-mail addresses to receive alerts. It
                                                                      PICTURE 3-1
      is strongly advised that you do not
      use the same address that the DVR is
      using to send alerts.
Advanced
Attach Image Amount: The alert e-mails can include up to three images




36                                                                                                                                                                                                 37
4.1 QT VIEW FOR APPLE IPAD AND IPHONE                                                               CONNECTING TO YOUR DVR
The QT View software allows you to remotely monitor your QT-series DVR (see list below)             Upon start-up, the QT View program will require you to log in. The first time you will need to
using your mobile device and either a wireless or 3G/4G network. In addition to controlling         enter the address of your DVR.
your system, you will be able to alter its settings and review video records saved on its hard
drive.
                                                                                                    You will need to create at least two connections to access your DVR. These are selected
In order to monitor your system using your iPhone or iPad, you will need to install either the      through the Login screen and can be created through this screen. They may also created in
Q-See QT View app for smartphones or Q-See QT View HD app if you’re using a tablet.                 the Server list as described later.
These are available for free through iTunes by searching for “Q-See.” Install either one as you
would any other application on your device.                                                         One connection is for use when you are accessing a wireless network connected to the same
Operation of both versions is largely the same with the major exception being that the HD           network as your DVR while another would be used when connecting from outside the area.
version for the iPad allows you to be able to view up to nine cameras simultaneously rather         Depending on your data plan (and whether your device has 3G/4G connectivity) you may find
than just four. Additionally, the viewing resolution is greater to take advantage of the tablet’s   it necessary to take steps to ensure that you are connected wirelessly rather than through
higher resolution screen. Screen shots from both will be shown when there are differences,          cellular to avoid data charges as data usage will be equivalent to that for streaming a video.
but otherwise, most images will be from the iPad version.




                                                        Q-See QT View
         For smartphones:
                                                        Utilities
                                                        Released Apr 18, 2012
                                                                                      FREE


         For tablets:                                   Q-See QT View HD
                                                        Utilities
                                                        Released May 10, 2012
                                                                                      FREE
                                                                                                                                             PICTURE 4-2
                                           PICTURE 4-1
                                                                                                    Another reason for creating multiple Server connections is if you have more than one QT-series
                                                                                                    DVR that you wish to monitor remotely. Full information on obtaining these addresses can
To launch QT View, simply tap on its icon in the app menu on your device.
                                                                                                    be found in the Remote Monitoring Guide but instructions for utilizing these addresses
                                                                                                    appears on the following pages.

                NOTE! Although the software needed to access your DVR is free, you will
                need to have or create an iTunes or App Store account to proceed.




SUPPORTED MODELS
At the time of this writing, the models of DVRs supported by the QT View apps are: QT2124,
QT426, QT428, QT454, QT474, QT446, QT4332, QT4516, QT4532, QT504, QT518, QT526,
QT528, QT536 and QT5116. Models not listed above, but purchased after May, 2012 should
also be compatible.




38                                                                                                                                                                                               39
If you will be connecting to your DVR on the same network, say from within the same building,             Remote Connection
enter the local IP address and this will be referred to as a Local Connection. The second                 To monitor your DVR at times when you are away from its location, you will use the system’s
connection will be for times when you are away from that network and will be connecting to a              public or Internet address instead of the local IP address described above.
different network or using the 3G/4G function of your device.
                                                                                                          This address could either be the series of digits that you use to log into your DVR over
Local Connection                                                                                          the Internet, or the Dynamic Domain Name Service (MyQ-See) address you created when
To connect to your DVR using a wireless network that is connected to the same router as your              configuring your DVR for remote access. See Sections 1.2 or 1.6 of the Remote
DVR - such as a home network with WiFi and Ethernet connections - you will need to use the                Monitoring Guide respectively for full details on either option.
LAN or local IP address for your DVR. This can be found in your DVR’s Network window.
                                                                                                          You can quickly obtain the DVR’s Internet IP address by going to www.canyouseeme.org
                                                                                                          using a computer connected to the same router as the DVR.
     STEP 1. Open the                  NETWORK
       Network window and                                                                                 The number at the bottom (81.919.622.24             Browser - Windows Internet Explorer
                                       Network Substream Email Other Settings
       write down the IP                                                                                  in the example shown) is the public IP                                  http://canyouseeme.org/
                                        HTTP Port                              80
       address (Yellow box                                                                                address and you can enter this into the                 Open Port Check Tool
                                        Server Port                            6036
       in Picture 4-3).                                                                                   Address field. The rest of the process is the
                                        Obtain an IP address automatically                                                                                   CanYouSeeMe.org - Open Port Check Tool
     		 Ensure that the box                                                                               same as described above for adding a local         This page will serve as a free utility for remotely verifying a port is open or closed. It will
                                        IP Address                             192 . 168 . 001 . 100                                                         be useful for users who wish to check to see if a server or ISP is blocking certain ports.
        labelled “Obtain an IP                                                                            connection.
                                        Subnet Mask                            255 . 255 . 255 . 000
        address automatically”                                                                                                                                Your IP: 81.919.622.24
                                                                                                                                                              What Port?
                                        Gateway                                192 . 168 . 001 . 001
        is checked. If it isn’t,                                                                                                                               Check

                                        Preferred DNS Server
        check mark the box,
                                                                               000 . 000 . 000 . 000                                                           Success: I can see your service on
        click on Apply and
                                        Alternate DNS Server                   000 . 000 . 000 . 000                                                              81.919.622.24 on port (80)
                                        PPPoE                                                                                                                  Your ISP is not blocking port 80
        then exit the window.
                                        User Name
        Reopen the window
                                        Password                                                                                                                                           PICTURE 4-5
        to see the correct IP
                                                                                    Test
        address.                                                                                          SERVER LIST
                                                                     Default           Apply       Exit   The Server List contains all of your successful DVR connections. It is where you can add, edit
                                                               PICTURE 4-3                                or delete your connections. It is accessed by tapping Server List at the top of your screen.

If you changed anything, you should return it to its previous configuration to avoid problems
                                                                                                          There is an additional field, Title, available in this area which we recommend utilizing
with other devices or the DVR itself.
                                                                                                          descriptive names such as “Home DVR, Local” and “Home DVR, Away” or the like to help you
                                                                                                          make the appropriate connection.
     STEP 2. Tap on the white
                                                                                                                                                           Fine
       fields in the Login
       screen to enter the
       needed information
     Server - Insert the IP
        address.
     Account and Password
       are those you use to
       log into the DVR.


     STEP 3. Check the box
       for Remember Server                                     PICTURE 4-4
       to add your new con-
       nection to the list.



                                                                                                                                                                              PICTURE 4-6
40                                                                                                                                                                                                                                                      41
Adding a Server                                                                                OPERATION
A server is added in the same manner as in the Login screen. Simply tap on the white icon to   Live View
open up the window to enter the information for the new connection including your name for     When you log in, QT View will open the Live View window which will show a single-channel
this connection, the IP address (local or Internet) and your user name and password.           feed from your DVR. Examples are shown below from QT View HD (left) and QT View (right).
                                                                                               You can configure the default display mode using the Settings menu described later.




                                         PICTURE 4-7
                                                                                                                     PICTURE 4-9                                       PICTURE 4-10

Editing or Deleting a Server
                                                                                               A series of indicators and icons will appear              Color      Meaning
Each server connection features two icons in
                                                                                               below the video feed in Live View. If the
the upper right corner. The left one allows you                                                                                                                     Recording
                                                                                               phone is rotated to landscape (wide) view,
to edit the connection’s name, the address,
                                                               PICTURE 4-8                     these icons will disappear to allow a larger                         Not Recording
the user name and password. The rightmost
                                                                                               view on the screen. The colored indicators
icon will allow you to remove the server from                                                                                                                       Motion Recording
                                                                                               show the status of each camera.
your list.
                                                                                                                                                                    Alarm Recording

                                                                                                                                                                    No Camera

                                                                                               The icons allow you to control your display, including which cameras are being viewed, split-
                                                                                               screen four channel view, enable PTZ mode and etcetera.

                                                                                                Button       Function                          Button       Function

                                                                                                             Single channel view                            Four channel viewing mode

                                                                                                             Six, eight and nine channel
                                                                                                                                                            Snapshot
                                                                                                             views (iPad only)

                                                                                                             Record to iPhone or iPad                       Audio On/Off

                                                                                                                                                            Picture adjust (brightness, hue,
                                                                                                             Two-way talk
                                                                                                                                                            saturation & contrast)
                                                                                                                                                            Hide icons (tapping on screen
                                                                                                             Switches to PTZ interface
                                                                                                                                                            makes them reappear)
                                                                                               Note that both Two-way talk and Audio On/Off both require the use of an audio-capable
                                                                                               camera or a co-located microphone. Two-way talk additionally requires a speaker located with
                                                                                               the camera being used.

42                                                                                                                                                                                         43
When switching to multi-channel view, a pop-up window will allow you to select which             PTZ
cameras will be displayed.                                                                       Tapping on the PTZ icon will open the PTZ Control window allowing you to control a Pan-
                                                                                                 Tilt-Zoom camera connected to your DVR by touching the directional arrows. Adjust your
                                                                                                 camera’s focus, zoom and iris (light level) using the “+” and “-” buttons.

                                                                                                                                                            There are three sliders which
                                                                                                                                                            also provide camera control. On
                                                                                                                                                            the iPhone, they appear when
                                                                                                                                                            the arrow to the right of the PTZ
                                                                                                                                                            controls is tapped.

                                                                                                                                                            The first slider allows you
                                                                                                                                                            to control the speed of the
                                                                                                                                                            camera’s movement, from 1
                                                                                                                                                            (slowest) to 8 (fastest).

                     PICTURE 4-11                                       PICTURE 4-12                                                                        The second slider allows you
                                                                                                                                                            to select which Preset point
The iPhone version offers the option to view video from a single camera or four channels                                                                    you desire the camera to rotate
simultaneously. On QT View HD for the iPad, you also have the ability to view the feeds from                         PICTURE 4-14                           towards. There are 128 points
six, eight or nine cameras at the same time as well.                                                                                                        available and these are generally
                                                                                                                                                            set up in the DVR when you
                                                              You may reposition the                                                                        first configure the PTZ camera.
                                                              channel feeds in the multi-                                                                   However, you can configure
                                                              channel viewing modes simply                                                                  these within the program as
                                                              by dragging one screen into                                                                   well.
                                                              the desired position. This
                                                              is especially useful in the                                                                   The bottom slider allows you
                                                              asymmetric six- and eight-                                                                    to select which cruise (path)
                                                              channel displays with the single                                                              you want the PTZ camera to
                                                              large screen and multiple,                                                                    perform. Like the Presets, these
                                                              smaller views.                                                                                are usually set up when you
                                                                                                                                                            first connect the PTZ camera,
                                                                                                                                                            but you can create a new one
                                                                                                                                                            using PTZ Settings within
                                                                                                       PICTURE 4-15                 PICTURE 4-16
                                                                                                                                                            the Settings menu of this
                     PICTURE 4-13
                                                                                                                                                            application.
When viewing multiple channels, the screen outlined in red will be the one affected by such
actions as snapshot or record.
Double tap on a screen in a multi-channel mode to bring it to full screen. Double-tapping on
the camera view will return to the split screen mode.




44                                                                                                                                                                                         45
Snapshot                                                                                         Record
Tapping the Snapshot icon will cause the program to take a still image of the currently          Likewise, tapping the Record icon will cause the program to begin recording video from the
displayed video feed and save it onto your device. You can take full-size images from any or     selected channel onto your device’s internal memory. Tapping the icon again will end the
all of the currently displayed video feeds. These images are not saved to the Photos folder on   recording. These files can be accessed, along with videos recorded onto your DVR’s own hard
your device, but are available for viewing by selecting them from the Image menu located at      drive in the Playback menu which is also located at the top of the screen next to the Image
the upper left of the application’s screen (circled, below).                                     menu.



                                                                                                 PLAYBACK
                                                                                                 When you tap on the Playback icon you will be given the choice to search for files recorded on
                                                                                                 your device (locally) or on the DVR itself with the option to search a specific block of time, by
                                                                                                 recorded event, or if you have your DVR configured to record all the time, you should use the
                                                                                                 Remote File Search option.

                                                                                                 All four search modes
                                                                                                 operate much in the same
                                                                                                 manner. Select the date and
                                                                                                 starting time along with which
                                                                                                 channel(s) you want to search.
                                                                                                 Once you tap on Search, the
                                                                                                 application will display the
                                        PICTURE 4-17
                                                                                                 search results. You will only be
                                                                                                 able to play back one video at
                                                                                                 a time.




                                                                                                 Local File Search
                                                                                                 Select the desired file from the                           PICTURE 4-19
                                                                                                 search results by tapping on it.
                                                                                                 You will be given the option to
                                                                                                 play, copy or delete the video.
                                                                                                 If you select Copy, the video
                                                                                                 will be copied into your device’s
                                                                                                 Photos folder.

                                                                                                 Selecting Play will open up the
                                        PICTURE 4-18
                                                                                                 video and start the playback.
                                                                                                 There are no playback controls
In the Image menu, you can select an image by tapping on it for a larger view. You can then      for local files.
either delete the image or copy it to your device’s Photos menu. From there, you can edit it,
download it or e-mail it as with any other image.                                                Tap on Close to end the
                                                                                                 playback.

                                                                                                                                                            PICTURE 4-20




46                                                                                                                                                                                            47
Time Search                                                                                   Remote File Search
This search mode differs in that it’ll show a 24-hour timeline for each channel with blocks   This last search mode is best
indicating when a video record took place.                                                    used when you have a channel
                                                                                              set to constantly record but it
                                                                                              also works if you know when
To begin playback, simply
                                                                                              an event occurred.
select a channel and then tap
on Play.
                                                                                              The results list and playback
                                                                                              will resemble that seen in the
A progress bar will appear
                                                                                              Event Search, above, but
below the video along with
                                                                                              will not show the event type,
the start and end times of the
                                                                                              rather it’ll display the start and
video clip. Simply drag the
                                                                                              end times along with which
playback point to the desired
                                                                                              channel.
segment of the video. The time
                                                                                                                                                        PICTURE 4-24
on the left will change to show
the time that the particular
video segment was recorded.                                                                   SETTINGS
                                                           PICTURE 4-21                       The Settings menu is also located at the top of the screen. It allows you configure both QT
Depending on the speed of                                                                     View on your mobile device as well as make or change settings on your DVR itself. The local
the Internet connections at                                                                   settings are covered in this manual along with the Schedule and PTZ on-DVR settings. The
your DVR and your mobile                                                                      remainder of the on-DVR settings mirror those conducted at the DVR itself and are therefore
device, you may experience a                                                                  covered in the User Manual.
delay between when you drag
the point and when the video
begins playing from that point.

Tap on Close to end the
playback and return to the
search results.




                                                           PICTURE 4-22
Event Search
This operates in the same
manner as the Local File
search, but returns results for                                                                                                       PICTURE 4-25
video stored on the DVR’s hard                                                                Local Settings
drive. In addition, it will list the                                                          You can set the maximum amount of space set aside for video recordings on your device
type of event, such as Motion                                                                 using the Storage options.
Detection or Alarm.
                                                                                              The Display settings allow you to set the application to launch in your preferred viewing
Simply tap to begin playback.                                                                 mode, whether single view, or multiple channel display.
A progress bar identical to the
one appearing in Time Search                                                                  Alarm enables an audio and vibration alert when the DVR either detects motion or some other
will appear to allow you to                                                                   alarm input.
progress through the video.
                                                                                              Enabling Auto Reconnect will cause the program to attempt to re-establish your connection
                                                           PICTURE 4-23                       to the DVR if it is lost.

48                                                                                                                                                                                        49
Schedule Settings                                                                                      INFORMATION
This area is generally set up when you first configure your DVR, but you may find it necessary         The three windows available under the Information menu allow you to access information
to change a recording schedule while you’re away from your DVR.                                        about your DVR, your network and which users are currently logged into your system

                                                                                                       The information displayed in
                                                                                                       these three windows cannot
                                                                                                       be altered.

                                                                                                       System shows your DVR’s
                                                                                                       name as well as the software
                                                                                                       and hardware configuration.

                                                                                                       Network provides details on
                                                                                                       your IP and router address
                                                                                                       along with which ports are in
                                                                                                       use and connection status
                                                                                                       along with other information.
                                          PICTURE 4-26                                                 Detailed explanations on these                           PICTURE 4-28
                                                                                                       items and their configuration
You’ll be able to change the schedule for general recording, motion detection recording and            can be found in the Remote
alarm-based recording for each camera. Adjusting the schedules for any of these modes is               Monitoring Guide.
identical. Simply touching and dragging in the desired time block and it’ll turn blue to indicate
that it’ll be active during that time. Touching the blue area and dragging will return it to gray to   Online Users shows which users are remotely connected to your DVR.
deactivate that function.

You can copy and paste your settings between cameras. Be sure to tap on Save to preserve               LOGOFF
your settings.                                                                                         You can exit QT View by pushing the large button on your device, just like any other program.
                                                                                                       Or you can tap on the Logoff button which will return you to the Login screen.
PTZ Settings
Configuring your PTZ camera is best done at the DVR itself, but if you find it necessary to
update a Preset point, a Cruise or Track, that can be done in the Advanced segment of the
PTZ Settings menu.
Tapping on the Advanced
button at the bottom of the
PTZ Settings menu gives you
access to your PTZ camera’s
settings. Simply tap on the
Setting button corresponding
to the desired function for the
correct channel and adjust
using the PTZ controls or by
enabling/disabling as needed.
Tapping on Save will save your
settings.


                                                             PICTURE 4-27




50                                                                                                                                                                                               51
4.2 QT VIEW FOR ANDROID SMARTPHONES                                                            CONNECTING TO YOUR DVR
The QT View software allows you to remotely monitor your system using your mobile device       Upon start-up, the QT View program will
and either a wireless or 3G/4G network. You will not be able to change the DVR’s settings      require you to log in. The first time you will
using this application. That will need to be done either in the DVR itself or when remote      need to enter the address of your DVR. If you
monitoring using a computer.                                                                   will be connecting to your DVR on the same
In order to monitor your system using your Android smartphone, you will need to install the    network, say from within the same building,
Q-See QT View app for smartphones. The program is available for free through the Android       enter the local IP address. You will want to
market by searching for “Q-See.” Install it just as you would any other Android application.   create a separate connection for use when
If you are using a tablet, you will need to download the Q-See QT View HD app. These           you are away from the building housing the
are two separate programs and the HD version will not work on a smartphone. Please see         DVR. In this case, you should enter the MyQ-
Section 4.3, immediately following, for instructions on installing and using Q-See QT View     See address or the Internet IP address.
HD on your tablet.                                                                             Information on these addresses can be found
                                                                                               in the Remote Monitoring Guide.
                                                                                               Clicking the box marked Remember Server
                                                     Q-See QT View                             will add this connection to your Favorites
         For smartphones:                                                                      list which will allow you to select the desired
                                                     DPSI
                                                                                               connection and DVR without having to log in
                                                                                               again.
                                                                                    Free
                                                                                                                                                            PICTURE 4-30
         For tablets:                                Q-See QT View HD
                                                                                               Once you have added a DVR to QT View, you will only to tap on Server in the Log In screen
                                                     DPSI                                      to access your desired connection.
                                                                                               You can also add another connection using this screen, in addition to doing so through the
                                                                                               Server menu described later.
                                                                                    Free
                                        PICTURE 4-29

                                                                                               Once you have logged into your DVR the
To launch QT View, simply tap on its icon in the app menu on your device.                      application will take you to the Main Menu
                                                                                               where you can access the functions of the
                                                                                               program and the DVR.

               NOTE! Although the software needed to access your DVR is free, you will
               need to have or create an account with the Android Market to proceed.




                                                                                                                                                            PICTURE 4-31



52                                                                                                                                                                                     53
OPERATION                                                                                       When switching to four-channel view, the
Live View                                                                                       Channel Configure window will allow you to
When you select Live from the Main Menu, you will be taken to the Live View window which        select which cameras will be displayed.
will show a single-channel feed from your DVR.                                                  When viewing multiple channels, the screen
                                                                                                outlined in red will be the one affected by
                                                                                                such actions as snapshot or record.
When the phone is held in portrait mode,
                                                                                                Double tap on a screen in four-channel mode
a series of indicators and icons will appear
                                                                                                to bring it to full screen. Double-tapping on
below the video. The colored indicators show
                                                                                                the camera view will return to the split screen
the status of each camera.
                                                                                                mode.
Both sets of icons will disappear from the
screen when the phone is held in landscape
mode.


     Color      Meaning

                 Recording

                 Not Recording

                 Motion Recording                                                                                                                  PICTURE 4-33

                 Alarm Recording

                 Not Connected
                                                                                                PTZ
                                                                PICTURE 4-32                    Tapping on the PTZ icon will open the PTZ
                                                                                                Control window allowing you to control a
The icons allow you to control your display, including which cameras are being viewed, split-   Pan-Tilt-Zoom camera connected to your
screen four channel view, enable PTZ mode and etcetera.                                         DVR by touching the directional arrows.
                                                                                                Adjust your camera’s focus, zoom and iris
                                                                                                (light level) using the “+” and “-” buttons. The
 Button       Function                          Button       Function                           slider at the bottom adjusts the speed at
              Single channel view                            Four channel viewing mode          which the camera moves.


              Switch channels                                Switches to PTZ interface          Clicking on the arrow to the right of the
                                                                                                controls allow you to activate one of 16
              Snapshot                                       Record                             presets or cruises that you may have already
                                                                                                set up in the DVR.
              Two-way talk                                   Audio On/Off

              Minimize program

Note that both Two-way talk and Audio On/Off both require the use of an audio-capable
camera or a co-located microphone. Two-way talk additionally requires a speaker located with
                                                                                                                                                   PICTURE 4-34
the camera being used.




54                                                                                                                                                                55
Snapshot and Record                                             Playback
Tapping the Snapshot icon will cause the                        When you tap on the Playback icon you
program to take a still image of the currently                  will be given a list of channels which have
displayed video feed. In the case of multi-                     recordings. Select the desired channel and
                                                 PICTURE 4-35
screen mode, the channel outlined in red will                   then select the video by date and time.
be the one that will be captured.                               Once you have selected your video, it will
                                                                begin playing back. You may pause, stop or
Likewise, tapping the Record icon will cause                    adjust the playback speed using the controls
the program to begin recording video from                       at the bottom.
the selected channel onto your phone’s
internal memory.

You are not able to view recordings or still
images stored on your DVR’s hard drive, only
files that are saved onto your phone. You
can access the images and video from the
Main menu by selecting Image or Playback,
respectively.
                                                                                                                PICTURE 4-38

                                                                Settings
                                                                You can set the maximum amount of space
                                                                set aside for video recordings on you phone
                                                                from within the Settings menu. You may
                                                                also enable record recycling which overwrites
                                                 PICTURE 4-36   older video rather than stopping recording
                                                                when the allocated space has been filled.

Image View                                                      In addition, you can configure your display
The Image window allows you to view your                        modes as well as setting whether the phone
snapshots. Cycle through them using the                         should sound an alarm, vibrate or both when
arrow icons at the bottom. You may also                         the program’s alarm fuction is triggered.
zoom in or out to see more detail. Unwanted
files can be deleted using the trashcan icon.




                                                                                                                PICTURE 4-39


                                                                Log
                                                                The Log menu contains a list of all events
                                                                recorded by QT View. Choose to see User
                                                                Operations or alarms that were triggered by
                                                                motion detection.
                                                 PICTURE 4-37
                                                                                                                PICTURE 4-40


56                                                                                                                             57
Information                                                                                4.3 QT VIEW FOR ANDROID TABLETS
This window contains information about your                                                The QT View software allows you to remotely monitor your system using your mobile device
DVR and the phone you are using to run the                                                 and either a wireless or 3G/4G network. You will not be able to change the DVR’s settings
QT View app.                                                                               using this application. That will need to be done either in the DVR itself or when remote
                                                                                           monitoring using a computer.
Device name and Device ID: these are both
                                                                                           In order to monitor your system using your Android tablet, you will need to install the Q-See
set on the DVR and are useful when you are
                                                                                           QT View HD app. The program is available for free through the Android market by searching
using QT View to monitor more than one
                                                                                           for “Q-See.” Install it just as you would any other Android application.
DVR.
                                                                                           The HD version of Q-See QT View allows you to view up to nine cameras simultaneously
Software Version: This is the version of the
                                                                                           rather than the limit of four available on the smartphone. In addition, the viewing resolution is
firmware currently installed on the DVR.
                                                                                           greater to take advantage of the tablet’s higher resolution screen.
Build Date: The date the DVR’s firmware was
                                                                                           If you are using a smartphone, you will need to download the Q-See QT View app. These
released.
                                                                                           are two separate programs and the HD version will not work on a smartphone. Please see
                                                                                           Section 4.2, immediately before this section, for instructions on installing and using Q-See
Phone Software Version: This shows what                                                    QT View on your smartphone.
version of QT View you are using.
Build Date: This is the date that your version
                                                                                                                                                  Q-See QT View
                                                                                                    For smartphones:
of QT View was released.                                        PICTURE 4-41
                                                                                                                                                  DPSI


Help
                                                                                                                                                                                   Free
QT View includes an extensive electronic manual to assist you should you need more help.
                                                                                                    For tablets:                                  Q-See QT View HD
Logoff                                                                                                                                            DPSI
This allows you to log out of QT View and will return you to the Login screen.

                                                                                                                                                                                   Free
                                                                                                                                    PICTURE 4-42



                                                                                           To launch QT View, simply tap on its icon in the app menu on your device.




                                                                                                           NOTE! Although the software needed to access your DVR is free, you will
                                                                                                           need to have or create an account with the Android Market to proceed.




58                                                                                                                                                                                         59
CONNECTING TO YOUR DVR                                                                           OPERATION
Upon start-up, the QT View program will require you to log in. The first time you will need to   Live View
enter the address of your DVR. If you will be connecting to your DVR on the same network,        Once you have logged into your DVR you will see a live display from the system’s first camera.
say from within the same building, enter the local IP address. You will want to create a         QT View HD only operates in landscape mode at present.
separate connection for use when you are away from the building housing the DVR. In this
case, you should enter the MyQ-See address or the Internet IP address. Information on these
addresses can be found in the Remote Monitoring Guide.
Clicking the box marked Remember Server will add this connection to your Server List
which will allow you to select the desired connection and DVR without having to log in again.

Once you have added a DVR to QT View, you will only to tap on Server in the Log In screen




                                                                                                                                        PICTURE 4-45

                                                                                                 You can select which channel you want to view by tapping on the single channel view icon
                                                                                                 and then selecting the desired channel followed by tapping on OK. Or, you can select a multi-
                                                                                                 channel viewing mode by tapping on any of the other channel configurations and selecting
                                                                                                 which channels to view.


                                       PICTURE 4-43



to access your desired connection.
You can also add another connection once you’re logged in by clicking on Server List at the
top of the screen and then clicking on the white icon.




                                                                                                                                        PICTURE 4-46




                                       PICTURE 4-44




60                                                                                                                                                                                          61
In the viewing modes with a single large screen surrounded by smaller ones, the first camera        Record and Snapshot
selected will be the larger view. Double-tapping on any screen will bring it to full screen view.   You can record video or still images from any of the video streams onto your tablet for later
Double-tapping upon it again will return to multi-screen viewing mode.                              review. This video is separate from that recorded on your DVR’s hard drive and recording on
                                                                                                    your tablet will not affect the recording schedule on your DVR.
                                                                                                    Only one channel can be recorded or have a still image captured at a time. As mentioned
                                                                                                    before, this will be the channel currently indicated with a red outline around the edge.
                                                                                                    Touching the Record icon will begin the recording. You are able to perform other operations
                                                                                                    while recording. Touching the Record icon a second time will end the recording. The recording
                                                                                                    will also end when it reaches the maximum file clip size or fills up the available memory - both
                                                                                                    can be set using the Settings menu available at the top of the screen.
                                                                                                    Touching the Snapshot icon will cause the selected channel to flash white for a second,
                                                                                                    indicating that a still image has been captured and saved to your tablet’s memory.


                                                                                                    Playback
                                                                                                    Video recordings saved onto your tablet can be accessed through the Playback menu which
                                         PICTURE 4-47                                               can be reached by selecting Playback at the top of the screen.
                                                                                                    The Playback window allows you to search for a recording by date and time. Enter the
                                                                                                    desired search parameters, including which channel, and then touch Search. A list of
A series of indicators and icons appear below
                                                           Color       Meaning                      recordings which match your preferences will be displayed on the right portion of the window.
the live display regardless of viewing mode.
                                                                                                    Tap on the desired video to begin playback.
The colored indicators show the status of                              Recording
each camera.
                                                                       Not Recording

                                                                       Motion Recording

                                                                       Alarm Recording

                                                                       Not Connected


The icons allow you to control your display, including which cameras are being viewed, split-
screen four channel view, enable PTZ mode and etcetera.
Note that both Two-way talk and Audio On/Off both require the use of an audio-capable
camera or a co-located microphone. Two-way talk additionally requires a speaker located with
the camera being used.

 Button        Function                           Button        Function                                                                    PICTURE 4-48

               Single channel view                              Multi-channel viewing modes
                                                         etc.

               Record                                           Snapshot

               Audio On/Off                                     Two-way talk

               Switches to PTZ interface


In multiple-screen viewing modes, only the channel outlined in red will be affected by com-
mands such as Record, Snapshot, etc. A channel may be selected simply by touching it’s
display.

62                                                                                                                                                                                              63
Settings
                                                                                                  This window is where you configure how QT View will record and display video along with how
                                                                                                  it will notify you of events.




                                       PICTURE 4-49


The controls below the video playback allow you to start, stop or pause the video. The double
arrows will take you to the previous or next video clip. Tapping on Close will take you back to
                                                                                                                                          PICTURE 4-51
the search window.

                                                                                                  You are able to reserve a set amount of memory space for QT View to record files as well as
Image View                                                                                        the maximum file size for any recordings.
Selecting Image from the options along the top of the screen will allow you to review your        In addition, you can set QT View to view 1, 4, 6, 8 or 9 channels by default along with it
saved images. You will see small previews of each of the saved images. Click on the desired       remembering which channels you wish to display.
image to bring it to full-screen viewing.                                                         Lastly, you can set it so that your tablet will emit an audible alarm when motion is detected by
                                                                                                  your DVR.


                                                                                                  Information
                                                                                                  The data displayed in this window is your DVR’s information.
                                                                                                  Device name and Device ID: these are both set on the DVR and are useful when you are
                                                                                                  using QT View HD to monitor more than one DVR.
                                                                                                  Hardware and MCU Version: These relate to the DVR’s physical configuration.
                                                                                                  Kernel and Firmware Version: This concerns the operating system of the DVR and this data
                                                                                                  can be useful when determining whether your firmware is up-to-date.
                                                                                                  Launch Date: The date the DVR’s firmware was released.



                                       PICTURE 4-50

Buttons to the lower right of the image allow you to move to the previous or next saved image
or to delete an image from memory. Touching Close will return you to the list of images.




                                                                                                                                          PICTURE 4-52
64                                                                                                                                                                                             65
4.4 WINDOWS MOBILE PRO
Windows Mobile Pro 6.1 and 6.5                                      STEP 6. PCam will open automatically
                                                                      once the install process is complete.

     STEP 1. Activate mobile network access on the
       mobile phone.
     STEP 2. Run Internet Explorer
     STEP 3. Input the DVR’s IP address or DDNS
       domain
                                                                    STEP 7. Input the DVR’s address, ID and
                                                                      password respectively in the fields
                                                                      “Server”, “User” and “Password”.
                                                                      The User Name and Password are
     STEP 4. You will be asked to download the                                                                PICTURE 4-55
                                                                      the same as used on the DVR. The
       software PCam. Click on the software name                      default is admin and 123456.
       to open the download dialog pop-up                             Click “Go” to log onto the DVR.
                                                                      Successful access will bring up the
                                                                      view from a camera.

                                                     PICTURE 4-53



     STEP 5. Click Yes to start downloading and
       installing.




                                                                                                              PICTURE 4-56




                                                                    STEP 8. Camera 1 is the default channel
                                                                      after login. To change the channel,
                                                                      use the drop-down Channel menu.
                                                     PICTURE 4-54




                                                                                                              PICTURE 4-57
66                                                                                                                           67
4.5 WINDOWS PHONE 7                                                                       The Main window gives you access to all the
To view your cameras from your Windows Phone device, you will need to download the free   features of the program. Not all are shown in
SuperCam app from the Windows Phone Marketplace. This program requires Windows            this screenshot but they are listed below.
Phone 7.5 or higher.
                                                                                               STEP 3. Select Live to begin viewing
     STEP 1. Access the Windows Phone                                                            your cameras.
       Marketplace from your mobile device
       and search for SuperCam.
     		 Download the free application and
        install it in the normal manner.




                                                            PICTURE 4-58


     STEP 2. Launch SuperCam and enter                                                                                                                   PICTURE 4-60
       the address of the DVR along with
       the user name and password that                                                     Button         Function                        Button        Function
       you use to access your DVR. The
                                                                                           Live           Live view                       Settings      Software settings
       default values for those two fields are
       admin and 123456, respectively.                                                     Image          Image view                      Server List   Device list
                                                                                           Log            Log record                      Information   Device information view
                                                                                           ?              Software help center
          IMPORTANT! Keep in mind
          that you will need to set up two
          separate logins. One will be for
          times when you are on the same
 network as the DVR, while the other will be
 for when you are on a different network.
 You will be able to switch networks using
 the server pull down in the Login screen or
 through the Server list found in the Main                  PICTURE 4-59                  In Live view, you can switch between
 menu.                                                                                    cameras by selecting the desired channel
                                                                                          below the main image. Camera 1 is the
                                                                                          default view in this window. Rotating your
                                                                                          phone will switch to Landscape viewing, but
                                                                                          will hide the controls temporarily.




                                                                                                                                                         PICTURE 4-61

68                                                                                                                                                                                69
Pressing the PTZ icon at the bottom of the                                                    4.6 BLACKBERRY
screen switches to the PTZ controls. You                                                      The SuperCam software used to monitor your system from your phone is compatible with
must have a PTZ camera connected to the                                                       BlackBerry OS 5 or newer.
DVR. The operation of the PTZ camera is the
same as on the DVR itself or when using the                                                   SOFTWARE INSTALLATION
WebClient plugin on the computer.                                                                 STEP 1. Open the browser on your
                                                                                                    BlackBerry phone and enter the
Clicking on the Camera icon at the bottom                                                           public IP address or the DDNS
of the screen takes a snapshot which can be                                                         domain name of your router to
viewed using the Image button in the Main                                                           access the DVR.
menu.                                                                                                                                                        PICTURE 4-64




                                                                                                  STEP 2. You will be prompted to
                                                                                                    download the SuperCam software.
                                                                                                    Click on the link to bring up the
                                                                                                    download window.
                                                                PICTURE 4-62

                                                                                                                                                            PICTURE 4-65
 Button       Function                           Button       Function

              Switches to PTZ interface                       Snap picture

              Move the dome horizontally                      Zoom In/Focus In/Iris Open
              and vertically. The center                                                          STEP 3. Click on the Download button
              square stops the movement.                      Zoom Out/Focus Out/Iris Close         to begin the download. The progress
                                                                                                    of the download will be displayed.

The Settings menu allows you to adjust how                                                                                                                  PICTURE 4-66
your phone notifies you of events as well as
what events generate an alarm.


The Log menu shows a record of user
                                                                                                  STEP 4. The software will be installed
operations, motion alarms and video loss
                                                                                                    automatically.
alarms.


The Information window shows information
about your mobile device, the software and                                                                                                                  PICTURE 4-67
the DVR’s frimware.
Device ID: This is the ID of the DVR you are
connected to. This can be set on the DVR in
the System tab shown in SECTION 4.1 of
the User Manual                                                 PICTURE 4-63
Software Version: This is the version of the firmware currently installed on the DVR.
Build Date: The date the firmware was released
Software Version: The current version of the SuperCam software in use on your phone
Software Build Date: The date this version of SuperCam was released                                                                                         PICTURE 4-68

70                                                                                                                                                                                   71
If the software fails to download, please check the following:                         OPERATING SUPERCAM
     • Verify that you have a good connection to your cellular network
     • Verify that you can access the DVR from a remote computer                       Login
     • Modify your BlackBerry’s browser configuration:                                     STEP 1. Launch SuperCam. This will
                                                                                             bring up the Login interface.

     STEP 1. Open your Options menu from
       the Menu                                                                            STEP 2. Input the DVR’s IP address or
                                                                                             DDNS domain name, User Name and
                                                                                             Password. Check the “Remember
     STEP 2. Open Browser Configuration
                                                                                             Server” box to save this setting.
       and check the boxes to allow
                                                                                             The User Name and Password are
       JavaScript Support and JavaScript
                                                                                             the same as used on the DVR. The
       pop-ups, along with enabling the
                                                                                             default is admin and 123456. If
       browser to terminate slow-running
                                                                                             you are monitoring multiple devices,
       scripts, use background images and
                                                                                             previously saved login data for these
       support embedded media.
                                                                                             devices can be accessed using the
                                                                     PICTURE 4-69
                                                                                                 button on the right.
                                                                                                                                                    PICTURE 4-71
     STEP 3. Then, from the Options menu,
       select Cache Operations and click                                               Main Menu
       on “Clear History” to empty the
                                                                                       This window contains the function buttons needed to access and control your system.
       browser cache.




                                                                     PICTURE 4-70


There may be a compatibility problem with SuperCam software running on mobile phones
with touch screens. The following steps will resolve this issue:
     Step 1. Open the Options Menu
     Step 2. Select Advanced Options
     Step 3. Select Applications
                                                                                                                                                    PICTURE 4-72
     Step 4. Select SuperCam
     Step 5. Click on Disable Compatiblity                                              Button         Function                      Button        Function
                                                                                        Image          Image View                    Log           Record log
                                                                                        Server List    Device list                   Settings      Software settings
                                                                                        Live           Live view                     Information   Device information view
                                                                                        Help           Software help center          Logoff        Logoff and return to login
                                                                                                                                                   interface




72                                                                                                                                                                              73
Live View                                                                                          Server List
In this display you can access the different viewing functions of the DVR in a similar manner to   This allows you to add, delete or modify the DVR connection or connections if you are
the controls on the DVR itself.                                                                    remotely monitoring multiple systems.


                                                                                                   Add – Add a DVR’s IP address or DDNS
                                                                                                   domain name
                                                                                                   Modify – Modify a DVR’s IP address or
                                                                                                   DDNS domain name
                                                                                                   Delete – Remove a DVR’s IP address or
                                                                                                   DDNS domain name



                                                                                                                                                                      PICTURE 4-77

               PICTURE 4-73                                     PICTURE 4-74                       Settings
                                                                                                   Configure which alarms will activate and what will trigger them.


                                                                                                   Alarm Type – Choose which alarm types you
                                                                                                   want to be notified about.
                                                                                                   Alarm Output Type – Choose whether the
                                                                                                   phone alerts you with an audio or vibratory
                                                                                                   alarm or a combination of both.




                                                                                                                                                                      PICTURE 4-78
               PICTURE 4-75                                     PICTURE 4-76
                                                                                                   Information View
 Button       Function                           Button       Function                             This presents information on the cell phone you are using the SuperCam software version on
                                                                                                   as well as the software itself.
              Switch channels
                                                              Switches to PTZ interface
                                                                                                   Device ID: This is the ID of the DVR you are
              Snap picture                                                                         connected to. This can be set on the DVR in
                                                              Full Screen
                                                                                                   the System tab shown in SECTION 4.1 of
              Background alarm                                                                     the User Manual
                                                                                                   Software Version: This is the version of the
              Move the dome horizontally                      Zoom In/Focus In/Iris Open           firmware currently installed on the DVR.
              and vertically. The center
              square stops the movement.                                                           Build Date: The date the firmware was
                                                              Zoom Out/Focus Out/Iris Close
                                                                                                   released
 Preset       Select the preset point            Group        Set the cruise line                  Software Version: The current version of the
                                                                                                                                                                      PICTURE 4-79
                                                                                                   SuperCam software in use on your phone
                                                                                                   Software Build Date: The date this version
                                                                                                   of SuperCam was released




74                                                                                                                                                                                         75
4.7 SYMBIAN                                                                    STEP 8. In System Setting, select Login
This DVR supports phones running versions 3 and 5 of the Symbian OS.             Setting to bring up the Login interface.
                                                                               	
     STEP 1. Enable network access on the mobile
                                                                               STEP 9. Input the DVR’s address, User Name
       phone.
                                                                                 and Password then save. The User Name
     STEP 2. Launch the web browser                                              and Password are the same as used on the
     STEP 3. Input the DVR’s IP address or DDNS                                  DVR. The default is admin and 123456.
       domain name in a new bookmark. Click this
       bookmark to connect to the DVR.
                                                                               STEP 10. The Access Point of “Winsock” is
                                                                                 the default. This access point may differ
                                                                                 outside North America or based on your
                                                                                 cellular provider. Contact your provider’s
                                                                                 tech support department if you experience
                                                                                 difficulties with this setting.
                                                                PICTURE 4-80                                                  PICTURE 4-83


                                                                               STEP 11. Open Live View to see the camera
     STEP 4. A welcome window will open and
                                                                                 images.
       prompt you to download a software
       package called SCam. Click on the software
       name to download.



     STEP 5. Click Yes on the security pop-up
       window to confirm your download


     STEP 6. The SCam shortcut icon will appear
       on the system menu when the download is
       complete.
                                                                PICTURE 4-81
                                                                                                                              PICTURE 4-84



     STEP 7. Launch the SCam program. It will
                                                                               STEP 12. In Live View you can take snapshot
       display a function interface:
                                                                                 images, select other camera channels and
     	 Live View – Open mobile Live View.                                        control PTZ cameras.
     	 Image View – To check pictures snapped in
         the Live View mode.
     	 System Setting – Login setting and alarm
         setting
     	 Help – Function indication and help.




                                                                PICTURE 4-82                                                  PICTURE 4-85

76                                                                                                                                           77
Digital Peripheral Solutions, Inc.
8015 E. Crystal Drive
Anaheim, CA 92807
78

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Qt remote monitoring 3 1 web

  • 1. Remote Monitoring Setup Guide QT SERIES DVR MODELS Apple Macintosh Computer PC with Windows Operating System Mobile Devices including: Android BlackBerry iPhone & iPad Symbian Windows Mobile and Windows Phone Setup Guide for Remote Internet and Smartphone Monitoring, MyQ-See DDNS, and Email Notification 1
  • 2. TABLE OF CONTENTS 1. REMOTE ACCESS 4 1.1 Connecting your DVR to a Network 4 Thank You for Choosing a Q-See Product! Before You Get Started 4 This manual was accurate at the time it was completed. However, because of our ongoing THANK YOU FOR PURCHASING THIS Q-SEE PRODUCT. Obtaining an IP Address 5 effort to constantly improve our products, along with smartphone and router manufacturers EVERY EFFORT HAS BEEN MADE TO MAKE THIS DVR SIMPLE TO ASSEMBLE AND USE. HOWEVER, IF adding and changing features on their products, ITS INSTALLATION OR OPERATION, WE ARE HERE YOU SHOULD RUN INTO ANY DIFFICULTIES DURING it is possible that some functions may 1.2 Opening Ports 6 change from how they are described. We encourage you to visit our website at www.Q-see. FOR YOU. Option 1: UPnP 6 com to check for the latest firmware and sofware updates as well as product announcements. Option 2: Opening Ports Using DMZ 7 Throughout the manual we have highlighted warnings and other important information that will Confirming That Ports are Opened 8 assist you in operating your new system in a safe and trouble-free manner. Please take the 1.3 Static Internal IP (Network) Address 9 time to read and follow all instructions and pay attention to alerts as shown below: 1.4 PPPoE 10 IMPORTANT! Red boxes with this icon indicate warnings. To prevent 1.5 Domain Name System (DNS) 11 possible injury or damage to the product, read all warnings before use. 1.6 Dynamic Domain Name Service (DDNS) 12 1.7 Resolving Connection Issues 13 Determine the Number of Routers on the Network 13 NOTE! Text in blue boxes with the Information icon offer additional guidance and explanations about how to make the most out of your system. Setting Up DMZ in Router 2 15 2. REMOTE MONITORING 16 Every effort has been made to make this manual easy to understand and follow. However, if 2.1 Accessing the DVR From A PC 16 you should run into any difficulties during any of these operations, we are here for you. User Account Control for Windows Vista and Windows 7 17 2.2 Accessing the DVR From a Macintosh 22 Installing the Plugin 22 PRODUCT SUPPORT, DOWNLOADS, 2.3 Using the Remote Access Software 25 FIRMWARE UPDATES & MANUALS Live View 25 24/7 Technical Resources Live Chat (M-F, 9-5 PST) 2.4 Remote Playback and Backup 29 Remote Playback 29 www.Q-See.com/Support 2.5 Remote System Configuration 35 3. E-MAIL NOTIFICATION SETUP 36 4. MOBILE SURVEILLANCE 37 4.1 QT View for Apple iPad and iPhone 38 © 2011-2012 Q-See. Reproduction in whole or in part without written permission is 4.2 QT View for Android Smartphones 52 prohibited. All rights reserved. This manual and software and hardware described herein, in whole or in part, may not be reproduced, translated, or reduced to any machine-readable 4.3 QT View for Android Tablets 59 form without prior written approval. Trademarks: All brand names and products are trademarks or registered trademarks of their 4.4 Windows Mobile Pro 66 respective owners. Q-See is a registered trademark of DPS, Inc. 4.5 Windows Phone 7 68 Disclaimer: The information in this document is subject to change without notice. The manufacturer makes no representations or warranties, either express or implied, of any kind 4.6 BlackBerry 71 with respect to completeness of its contents. 4.7 Symbian 76 Manufacturer shall not be liable for any damages whatsoever from misuse of this product. Rev. 3.1 7/05/2012 2 3
  • 3. OBTAINING AN IP ADDRESS REMOTE ACCESS CHAPTER 1 Each device on a network - both a LAN or the Internet - has a specific IP address. This In order to access your DVR remotely, you must connect it to a router or a modem. Using address is what allows different devices on the network to communicate with each other. Your a router allows you to connect to your DVR from other computers on your LAN (Local Area QT-series DVR displays its IP address in the Network Setup window. Network) in addition to over the Web. Directly connecting to a modem makes your DVR available for connection through the Internet only. STEP 1. Click on the Menu icon in the tool bar on the DVR’s screen. If you are using a router and wish to access your DVR from outside your LAN either over the Internet, or from your mobile device, then that router must be connected to the Internet. The instructions below will guide you through the process of configuring your DVR for remote access. Once completed, you will be able to access and control your system using one of two addresses. You will have a local IP address usable by computers connected to the same PICTURE 1-1 router as your DVR. This address can also be used by wireless devices as long as they are able to also connect to your router’s WiFi signal. Once you leave the area covered by your STEP 2. Click on the Setup icon in the local network, you will need to use a second address to access the DVR. This is the address Main Menu which will allow you to connect to your system from anywhere in the world with Internet access. And, by using Q-See’s free DDNS service, MyQ-See.com (more on this later), you’ll be able to do so using a conventional web address. PICTURE 1-2 If you are using a router, proceed with Section 1.1. If you are connecting directly to the Internet via a modem then begin with Section 1.4. NOTE! The minimum speed on the internet connection is 1Mbps download STEP 3. Click on the Network icon in and 1Mbps upload for 4 and 8 channels, and 2Mbps download and upload the Setup Menu for 16 channels. You can check the speed of your connection at both ends by going www.SpeedTest.net from both a computer attached to the same router as the DVR as well as the remote computer which you will be using. 1.1 CONNECTING YOUR DVR TO A NETWORK First and foremost, you will need to physically connect your DVR to a router. This router can be part of an existing network of computers, or it can be the router/modem supplied by your PICTURE 1-3 Internet Service Provider (ISP) to connect you to the Internet. This connection will be made by plugging the included Ethernet cable into the port on the back of the DVR marked RJ45. Your STEP 4. Ensure that the box labeled NETWORK DVR is not designed to be connected wirelessly to a network. It is also recommended that the “Obtain IP Address Automatically” is Network Substream Email Other Settings router that the DVR is connected to should be connected directly to the Internet rather than checked. HTTP Port 80 to another router if Internet access is desired as multiple routers can create problems with If it is not, please put a checkmark in Server Port 6036 connectivity. You will also need to have a computer connected to the same router - at least the box, click on Apply and then exit Obtain an IP address automatically temporarily - to make certain settings. If, after following the instructions you are still not able IP Address 192 . 168 . 001 . 100 1 the window. Reopen the window to Subnet Mask 255 . 255 . 255 . 000 2 to access your DVR, please see Section 1.7 Resolving Connection Issues later in this see the updated IP address. Gateway 192 . 168 . 001 . 001 3 chapter. Preferred DNS Server 000 . 000 . 000 . 000 Alternate DNS Server 000 . 000 . 000 . 000 STEP 5. Write down the: PPPoE BEFORE YOU GET STARTED User Name 1. DVR’s IP Address You will need to have: Password 2. Subnet Mask, and Test • Your router’s brand, model number and manual. The manual is also usually available on Default Apply Exit your router’s manufacturer’s website. 3. Gateway (your Router’s address) PICTURE 1-4 • The “Manuals and Software” CD that came with your DVR. It contains necessary software and links to other important programs which are mentioned in this guide. STEP 6. Exit Menu • Your router’s password (the default password should be in your router’s manual). 4 5
  • 4. 1.2 OPENING PORTS OPTION 2: OPENING PORTS USING DMZ To make your DVR accessible from outside of your local network, you have to “forward” ports Accessing your router’s DMZ controls: 80 and 6036 through your router to your DVR’s IP address. We present two options which The exact location of DMZ within the router’s settings vary by manufacturer so please consult cover the majority of users - UPnP and Port Forwarding. You will only need to use one or the your router’s manual for the location of this feature. The method for accessing your router’s other. If you are unable to connect your DVR to the Internet using either of these procedures, settings, however, is pretty standard. the likely cause is the presence of multiple routers on your network. The solution is covered in Section 1.7 Resolving Connection Issues. OPTION 1: UPNP STEP 1. On a computer connected to Browser - Windows Internet Explorer The QT series of DVRs come configured to take advantage of the latest networking the same router as the DVR, open a technology, UPnP or Universal Plug ‘n Play right out of the box. If you have an UPnP-enabled web browser and enter the Gateway http://10.6.196.6 router, you will only need to plug the DVR into your network and you will then be able to (Router’s IP address) into the browser proceed to the end of this section. window’s address bar to access your PICTURE 1-6 Web Client NETWORK router. Consult your router’s manual to determine Network Substream Email Other Settings whether it has UPnP or not. Please note that, DDNS as of this writing, 2Wire brand routers do not DDNS Server MyQ-See.com STEP 2. Locate the DMZ settings in have the UPnP feature. If you do not have a User Name myname@myemailaddress.com your router. Each manufacturer is UPnP-enabled Router, you will have to utilize Password myqseeaccountpassword different so please consult your Host Domain myaccount.myq-see.com another method to forward your ports. router’s manual for the location of this DDNS Update [Hours] 3 Test setting. Two examples are shown at If you wish to ensure that UPnP is turned UPnP right. on in your DVR, go to the Network window Default Apply Exit as described above, and click on the Other STEP 3. Enable DMZ. PICTURE 1-5 Settings tab. The UPnP box should have a PICTURE 1-7 check mark in it. If it does not, click on the box to add the check, then click on Apply STEP 4. Enter the DVR’s IP address. before hitting Exit. When you reopen the window, the box should be checked. STEP 5. Click on Apply or Save to preserve your settings. IMPORTANT! If you connect your system to your network using UPnP you should NOT forward your ports as described in DMZ, as it will create connectivity problems. You may skip to Confirming that Ports are Opened. PICTURE 1-8 6 7 Fine
  • 5. CONFIRMING THAT PORTS ARE OPENED 1.3 STATIC INTERNAL IP (NETWORK) ADDRESS To confirm that your ports have been forwarded successfully, go to www.canyouseeme.org Most routers assign connected devices a random IP address that is not currently in use by using a computer connected to the same router as the DVR. another device on your internal network. With the exception of 2Wire brand routers, when STEP 1. Enter “80” into the box labeled a router or networked device reboots due to a power loss or other issue, the addresses “What Port?” Browser - Windows Internet Explorer will change and the port forwarding configuration will no longer work. For that reason, we http://canyouseeme.org/ recommend changing your DVR’s network setting to a fixed, or “static” IP address which will Open Port Check Tool not change. Page Safety Tools STEP 2. Click on the Check button. CanYouSeeMe.org - Open Port Check Tool This page will serve as a free utility for remotely verifying a port is open or closed. It will be useful for users who wish to check to see if a server or ISP is blocking certain ports. STEP 3. You should see a green STEP 1. Click on the Setup icon in the “Success” message. If not, return to Your IP: 81.919.622.24 What Port? Main Menu. the DVR’s Network window and, in Check the Network tab, change port 80 to Success: I can see your service on 81, 83 or 85 and click Apply to save 81.919.622.24 on port (80) Your ISP is not blocking port 80 your changes before checking using that new number on CanYouSeeMe. PICTURE 1-9 STEP 4. Repeat for port 6036. If there is a problem with port 6036, then try PICTURE 1-10 6030 or 6100 in the same manner as above. This website will also display your Public IP address near the top of the page above the box STEP 2. Click on the Network icon in where you entered your port number. This is the number which you will use to access the DVR using a web browser or your mobile device from outside of your local network (away from the Fine Protected Mode: On the Setup Menu. 100% building in which your DVR is located). NOTE! If you are successful after changing from port 80, then you will need to add that to the IP address when accessing the DVR via the Internet. If, for example, you changed to port 81, the address would now read 64.245.112.90:81 PICTURE 1-11 NETWORK Network Substream Email Other Settings STEP 3. Uncheck the box labeled HTTP Port 80 “Obtain IP Address Automatically.” Server Port 6036 Obtain an IP address automatically IP Address 192 . 168 . 001 . 100 STEP 4. Click Apply and then Exit. Subnet Mask 255 . 255 . 255 . 000 Gateway 192 . 168 . 001 . 001 Preferred DNS Server 000 . 000 . 000 . 000 Alternate DNS Server 000 . 000 . 000 . 000 PPPoE PICTURE 1-12 User Name Password Test Default Apply Exit 8 9
  • 6. 1.4 PPPOE 1.5 DOMAIN NAME SYSTEM (DNS) If you are going to attach the DVR directly to a DSL or cable modem instead of to a router Once you have completed the above sections, you are able to operate your DVR remotely. then select the PPPOE option in the Network options. Before you proceed, you will need to The sections below allow you to take advantage of additional features including the ability to contact your ISP to obtain your User Name and Password. access your DVR using a conventional domain name and having your system send out e-mail alerts. To access these functions, you will have to access your router to obtain your DNS (Domain Name System) number. STEP 1. Select the Setup icon in the STEP 1. Open up an Internet Explorer Browser - Windows Internet Explorer Main Menu. browser window and enter the http://81.919.622.24 Gateway address (Item #3 which you Router wrote down in Section 1.1 Obtain SETTINGS STATUS ADVANCED an IP Address.) DEVICE INFO DEVICE INFORMATION LOGS All of your Internet and network connection details are displayed on thi STATISTICS STEP 2. Locate your router’s status INTERNET SESSIONS WAN MAC Address : 00:24:01:77:f9:00 window (may also be named ROUTING IP Address : 81.919.622.249 WIRELESS Subnet Mask : 255.255.255.0 “Information” or “Info”, it will list the PICTURE 1-13 Default Gateway : Primary DNS Server : 81.919.622.24 10.6.196.6 DNS number – copy this down. Secondary DNS Server : (null) Advanced DNS : Disabled PICTURE 1-16 STEP 2. Select the Network icon. STEP 3. In the Network Settings window, NETWORK enter the DNS number in the area marked Preferred DNS Server. You do Network Substream Email Other Settings not need to have an alternate server. HTTP Port 80 Server Port 6036 Obtain an IP address automatically STEP 4. Click Apply to save your IP Address 192 . 168 . 001 . 100 Subnet Mask 255 . 255 . 255 . 000 settings. Gateway 192 . 168 . 001 . 001 FinePreferred DNS Server 000 . 000 . 000 . 000 Alternate DNS Server 000 . 000 . 000 . 000 PPPoE User Name PICTURE 1-14 Password Test STEP 3. Check the box next to PPPoE. NETWORK Default Apply Exit Network Substream Email Other Settings PICTURE 1-17 STEP 4. Enter the User Name and HTTP Port 80 Server Port 6036 Password obtained from your ISP in Obtain an IP address automatically the fields below PPPoE IP Address 192 . 168 . 001 . 100 Subnet Mask 255 . 255 . 255 . 000 Gateway 192 . 168 . 001 . 001 STEP 5. Click the Test button to verify Preferred DNS Server 000 . 000 . 000 . 000 your settings. Alternate DNS Server 000 . 000 . 000 . 000 PPPoE User Name STEP 6. After receiving the OK message Password in the lower left of your screen, click Test on the Apply button to save your Default Apply Exit settings before exiting. PICTURE 1-15 10 11
  • 7. 1.6 DYNAMIC DOMAIN NAME SERVICE (DDNS) 1.7 RESOLVING CONNECTION ISSUES This is an optional step which allows you to take advantage of Dynamic Domain Name There are several hardware-related situations which can prevent the DVR’s port from being Service, or DDNS. Not to be confused with DNS above, DDNS allows you to enter a properly forwarded. The presence of multiple routers or the routers not featuring UPnP or conventional web address when remotely logging into your DVR from outside of your network. DMZ are the two most common issues. It also allows you to avoid having to repeat Sections 1.3 and 1.5 when/if your ISP reassigns IP addresses. Q-See offers DDNS service for free at www.MyQ-See.com and your DVR is DETERMINE THE NUMBER OF ROUTERS ON THE NETWORK configured accept account information from that site. If there is more than one router between the DVR and the Internet it will block communication to and from your system. To find out the number of routers on your network, you will need to STEP 1. Open a browser window and go NEW USER REGISTRATION download a FREE router detection program. to www.MyQ-See.com EMAIL ADDRESS PASSWORD STEP 2. Register with the website and PASSWORD follow the instructions for creating CONFIRM a domain name. The website will FIRST NAME STEP 1. Go to http://www.pcwintech. display your pubic IP address and LAST NAME com/shanes-toolbox your domain name which will look like SECURITY this: http://example.myq-See.com QUESTION.. My first phone number STEP 2. Click on Detect Multiple ANSWER Routers to begin the download. CONFRIM YOU’RE HUMAN New Captcha Enter the text you see above Submit Reset PICTURE 1-18 STEP 3. Unzip the application to install it. PICTURE 1-20 NETWORK STEP 3. In the Network Settings Network Substream Email Other Settings window, check the DDNS box and DDNS select MyQ-See.com in the DDNS DDNS Server MyQ-See.com server pull-down menu. User Name myname@myemailaddress.com Password myqseeaccountpassword STEP 4. Enter your account information Host Domain myaccount.myq-see.com DDNS Update [Hours] 3 – password and domain name. Test STEP 4. Click on the detect_routers UPnP application to run it. STEP 5. Click the Test button. Default Apply Exit PICTURE 1-19 PICTURE 1-21 STEP 6. If successful, you will see a message confirming your settings at the bottom of the window. Click on Apply to save your settings. 12 13
  • 8. STEP 5. Click on CHECK NOW to SETTING UP DMZ IN ROUTER 2 detect how many Routers are in the STEP 1. Login into Router 1 by putting network. the IP of Router 1 into the Internet Explorer browser, as in the example shown in Picture 1-22 where the IP address of Router 1 is 192.168.0.1 STEP 2. Find the status page on the router settings that shows the WAN/ Internet IP address and write it down this WAN IP address. STEP 3. Log into the Router 2 by putting the IP of Router 2 into the Internet Explorer browser, as in example shown in Picture 1-24 where the IP address of Router 2 is 192.168.1.1 STEP 4. Find the DMZ page in the router settings. PICTURE 1-22 STEP 5. Enter the WAN IP for Router 1 PICTURE 1-24 into the DMZ page and enable DMZ. STEP 6. If there is only one router detected, and you are using UPnP, then you will need to turn off that setting and attempt to connect using DMZ as described in Section NOTE! If you do not have a DMZ setting in the router, check to see if there 1.2 Opening Ports. is a Bridge setting. If so, then use the Bridge setting instead of DMZ. If you are using DMZ, check to make sure that the UPnP option is turned off. STEP 6. Save your changes. You have forwarded the ports on the router to which the DVR is connected, to the IP address If Multiple Routers are Detected of the DVR, and set the primary router to pass the connection to this router. If there are multiple routers, you will see a display similar to Picture 1-23. If so, it may be preferable to connect your DVR and computer to the router that connects directly to the Internet. However, this is not always possible depending upon your particular situation. PICTURE 1-23 In this case, you will need to proceed with the next section and set up DMZ in the second router to allow communications to pass through it from the first. If only one router is detected you will need to consult your router’s manual. 14 15
  • 9. USER ACCOUNT CONTROL FOR WINDOWS VISTA AND WINDOWS 7 REMOTE MONITORING Some users of computers using Windows Vista or Windows 7 operating systems may receive 2.1 ACCESSING THE DVR FROM A PC an error message informing of a codec that is missing or not installed. This conflict can be Once you have configured the network settings on the DVR to match those on your router and resolved by turning off User Account Control (UAC). If your are not having problems, please forwarded the ports needed by the DVR to enable remote access over the Internet, you will be proceed to Section 2.3 for instructions on operating your DVR remotely. ready to remotely view your cameras and control your system through a web browser. This is done by entering the DVR’s address into the address area in a Microsoft Internet Explorer, Mozilla Firefox or Google Chrome web browser window, just as if you were typing the address for a website. If you’re on the same network as the DVR, you’ll enter the local IP address. You’ll enter a web address or Internet IP address if you’re connecting from a Windows Vista different network. 1. Open the Control Panel (accessible by Your local IP address is shown in the Network Information window. clicking on the Windows icon in the Your public (Internet) address is either the string of digits obtained by testing your ports on lower left of your screen. CanYouSeeMe.org (page 8) or the DDNS name you created on MyQ-See.com (page 12). Even if you plan on using one of the other browsers, you will need to first access your DVR using Microsoft’s Internet Explorer browser because you will download a plugin “WebClient. PICTURE 2-3 exe” from your DVR. This occurs the first time you access your DVR from that particular computer. It is strongly recommended that you use Explorer 8 or 9. 2. Select User Accounts and Family When the web page loads, you may receive Browser - Windows Internet Explorer Safety. a warning message along the top of the Web Client http://10.6.196.6 Page Safety Tools page indicating that an ActiveX control This website wants to install the following add-on: “WebClient.exe” from Q-See International Ltd.” If you trust the website and the add-on and want to install it, click here... was blocked. You will need to click on the Internet Explorer - Security Warning warning message bar to unblock it. Do you want to install this software? Name: WebClient.exe Publisher: Q-SEE Internation Ltd. You will be asked to install the file More options Install Don’t Install PICTURE 2-4 While files from the Internet can be useful, this file type can potentially harm “WebClient.exe”. Click Allow to begin the your computer. Only install software from publishers you trust. What’s the risk? download. Depending upon your security settings, 3. Select “Add or Remove User your computer may ask you multiple times Account.” Fine Protected Mode: On 100% to confirm the installation and running of PICTURE 2-1 this application. This Explorer plug-in is being downloaded from your DVR itself and should list Q-See International, Ltd. as the PICTURE 2-5 publisher. Confirm the download and launch Browser - Windows Internet Explorer http://10.6.196.6 of the software as needed. This authorization Web Client Page Safety Tools process should only occur during the first 4. Select the desired user account. time you access the DVR from that particular User Name admin Password computer. Language English When the Web Client plug-in is fully LOGIN downloaded, it will launch in the web page and present you with a login screen. Enter PICTURE 2-6 the same user name and password that you use when accessing the DVR. You may also Fine Protected Mode: On 100% PICTURE 2-2 choose your preferred language. If you are having issues with the software not loading or operating properly, please see the next section, otherwise proceed to Section 2.3 for instructions on operating your DVR remotely. 16 17
  • 10. SETTING UP ACTIVEX CONTROL 5. Select Turn User Account Control on or off STEP 1. Open Internet Explorer STEP 2. Click on Tools STEP 3. Select Internet Options in the pull-down menu PICTURE 2-7 6. Uncheck the box next to “Use User Account Control (UAC) to help protect your computer.” PICTURE 2-11 7. You will then be asked to restart your computer for the change to take effect. STEP 4. Click on the Security Tab STEP 5. Select Trusted Sites PICTURE 2-8 STEP 6. Click on the Sites button Windows 7 Microsoft Office Outlook 2007 Devices and Printers 1. Open up the Start Menu (accessible Sticky Notes Default Programs by clicking on the Windows icon in iTunes Help and Support the lower left of your screen. PICTURE 2-12 Adobe Acrobat All Programs uac Shut down 2. Type “uac” into the search bar and hit STEP 7. Uncheck the “Require server ENTER. The User Account Control verification (https:) for all sites in will open or you will be offered a link PICTURE 2-9 this zone” button. to click to open it. STEP 8. Type the DVR’s IP address (obtained during Network Setup) or DDNS domain name into the “Add 3. Move slider to lowest setting and this website to the zone:” box. press OK. STEP 9. Click the Add button STEP 10. Close the window. PICTURE 2-13 PICTURE 2-10 18 19
  • 11. STEP 11. Click the Custom level… button. STEP 13. Click the Reset button STEP 14. Click “Yes” when asked, “Are you sure you want to change the setting for this zone?” STEP 15. Click OK STEP 16. Click Apply STEP 17. Click OK STEP 18. Close Internet Explorer PICTURE 2-16 PICTURE 2-14 You are now ready to monitor your DVR from your computer, please proceed to Section 2.3 Using the Remote Access Software. STEP 12. Pull down the “Reset to:” menu button and select Low PICTURE 2-15 20 21
  • 12. 2.2 ACCESSING THE DVR FROM A MACINTOSH Begin the installation process by double-clicking on the icon for the WebClientPlugin.pkg file Once you have configured the network settings on the DVR to match those on your router and - either in the Downloads pop-up window, or the Downloads window in your Dock. forwarded the ports needed by the DVR to enable remote access over the Internet, you will be ready to remotely view your cameras and control your system through a web browser. This is done by entering the DVR’s address into the address area in a Apple Safari or Google Chrome web browser window, just as if you were typing the address for a website. If you’re on the same network as the DVR, you’ll enter the local IP address. You’ll enter a web address or Internet IP address if you’re connecting from a different network. Your local IP address is shown in the Network Information window. Your public (Internet) address is either the string of digits obtained by testing your ports on CanYouSeeMe.org (page 8) or the DDNS name you created on MyQ-See.com (page 12). Even if you plan on exclusively using the Chrome browser to monitor your DVR, you will need to first access your DVR using the Safari browser because you will be downloading a plugin application from your DVR. This occurs the first time you access your DVR from that particular computer. DVR Firmware and Mac OSX compatibility Apple’s recent upgrade of OSX and Safari changed the way they interact with certain programs. The current firmware (operating system) for your DVR is 3.1.9 as of this writing. This is compatible with OSX version 10.6.8, 10.7 and higher along with Safari 5.1. The earlier 3.1.8 PICTURE 2-18 firmware works with OSX 10.5.8 through 10.6.8 with Safari 5.0. To determine which firmware your DVR is using, open the System Info window on your DVR. Once the installer has launched, quit out of To determine your Mac’s software, click on About This Mac or About Safari using the Apple Safari so that the plug in can be properly Menu (as appropriate) in the upper left corner of your computer’s screen. installed. INSTALLING THE PLUGIN Launch Safari and enter your DVR’s IP address or DDNS address. The browser window will ask you to download the plugin. You receive this message only when you access the DVR with this computer for the first time, or after the DVR’s firmware was updated. PICTURE 2-19 PICTURE 2-17 Follow the instructions shown on the screen Once you have clicked on the arrow to begin to properly install the software. the download, a window will pop up to display the progress of the file transfer. If you do not see a Downloads pop-up, you can open it by selecting it in the Window pull down menu at the top of the Safari screen or by entering Option+Command+L. The file, WebClientPlugin.pkg, will save to your Downloads folder which can be found in the Dock (icon bar) at the bottom of your PICTURE 2-20 screen. PICTURE 2-18 22 23
  • 13. You will be asked to input the user name 2.3 USING THE REMOTE ACCESS SOFTWARE and password for this computer to give the Once you have installed the WebClient plugin into your browser, you may access your DVR program permission to install. by entering the appropriate web address or local network IP address for your DVR into the browser’s address bar. A login screen will be displayed indicating that your DVR is ready for access. Browser - Windows Internet Explorer http://10.6.196.6 Web Client Page Safety Tools Enter your User Name and Password that are stored on the DVR. User Name admin Password Language English LOGIN PICTURE 2-21 You’ll see a progress bar as the program Fine Protected Mode: On 100% installs... PICTURE 2-25 Upon successfully logging in, you will see the main Live View window showing the image from Camera 1 along with the controls. The various functions available are broken down by the tabs along the top of the window; Browser - Windows Internet Explorer Live, Search, Backup, Config, Tools and Info. http://10.6.196.6 Web Client Page Safety Tools LIVE SEARCH BACKUP CONFIG TOOLS INFO 2011-10-06 18:16:49 PICTURE 2-22 Status 4 Master Stream Sub-Stream Which will be followed by a message 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 indicating that the program was installed Local Recording Status correctly. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 5 6 7 8 9 Color 10 PICTURE 2-23 Fine Protected Mode: On P.T.Z 100% 11 Relaunch Safari and enter the web address Browser - Windows Internet Explorer http://10.6.196.6 1 2 3 PICTURE 2-26 Web Client Page Safety Tools for your DVR. You will be presented with a LIVE VIEW login screen. Most of the controls, such as Screen Display Mode, Color and etc. are the same as found on User Name admin Instructions for remotely monitoring and Password the DVR, but there are some additional features available as well. controlling your DVR are presented in the Language English LOGIN next section. Live Viewer symbol and function definitions: 1 Channel Indicators 2 Screen Display Mode 3 Volume 4 Master/Sub Stream Status 5 Snapshot 6 Start Manual Record 7 Talk 8 Client Record 9 Local Playback Fine Protected Mode: On 100% PICTURE 2-24 10 Color 11 PTZ Control 24 25
  • 14. Screen Display Mode Color Adjustment Clicking on the arrow beside the screen Drag the slide bars to adjust Brightness, Contrast, Hue and Saturation. Clicking Default will display mode will open the Channel Select return them to the original settings. dialog which will allow you to specify which Button Description Button Description channels are shown. Channels can be selected individually or in blocks of four. Brightness Hue Saturation Contrast PICTURE 2-27 Record and Playback Controls Default Save settings Buttons 5 through 9 shown in Picture 2-26 allow you to save real-time still and video images to your computer. PTZ Control Clicking on the Snap icon will capture still images and save them to the computer. Selecting the PTZ button will bring up a control panel similar to that seen on the DVR. Record will begin remote manual recording of all active channels onto your DVR. Users have the same level of control as they would at the DVR including activating pre-set Client Record will capture video and save it onto your computer’s hard drive. commands and cruises as well as full manual control. Talk allows you to communicate through any channel where there is an audio-enabled camera Button Function or co-located microphone and speaker. You’ll also need a microphone at your computer. This optional equipment must be added before this feature is available. Move the dome horizontally, vertically and diagonally. The center Local Playback lets you review the Client Record video stored on your computer’s hard drive. square stops the movement. Adjusts the speed of the dome’s rotation. Focus button. Zoom button. Iris button. Increase or decrease the light level of the image. Go to a preset Select and do auto cruise Track Auto scan PICTURE 2-28 The destination for the still images is set in the Config tab in the main menu at the top of the Remote Live Viewer (See Section 2.4) which will open the Local Config sub menu. You can also set the number of images that are captured when the Snap Pictures button is pressed. This window is also used to set the destination for recordings made from within the Remote Live Viewer as well as how many audio channels (if available) are recorded in addition to which camera channels. 26 27
  • 15. Master and Sub-Streams 2.4 REMOTE PLAYBACK AND BACKUP Right-clicking on any live image will open up a pull-down menu. Changes made in this menu will be reflected in the Master/Sub-Stream status display on the right of the Remote Live REMOTE PLAYBACK Preview interface. Clicking the Playback button (Item 8 in Picture 2-26) will bring up the Player window. Master Stream Users can select the record date and channels. Double-click the file name in the record file list box and you can play back that file. Sub-stream All to Master Stream All to Sub-stream Enable Audio Full Screen zoom in PICTURE 2-29 Stream – This DVR supports dual streaming – a master stream and a sub-stream. The master stream has a higher image quality and a frame rate of up to a maximum of 30 frames per second for NTSC (25FPS for PAL). The substream, by contrast, will have a reduced bitrate and may have a decreased frame rate as well depending upon your network’s capabilities and settings you made in the DVR. For optimal performance, a network with increased bandwidth is recommended when attempting to remotely view multiple channels on the master stream. Play Stop Next Frame Next File Full Screen Progress Bar Volume Pause Fast Forward Previous File Path Regardless of which stream you view remotely, the DVR will record using the Master Stream. PICTURE 2-30 All to Master/Sub-Stream – Sets all channels to master or sub-stream. In addition to the control buttons, progress through the playback can be controlled using the Enable Audio – Enables or disables audio feed. slider in the progress bar. Full Screen – The selected live preview will display full screen. The tool bar will be hidden. Double-clicking or a right-click will resume the previous display. Zoom In – Single-channel large screen amplification. Select Zoom In and then click on the image to amplify the image. Click and drag to move within the image. Double-clicking will exit this mode. Right-clicking will return to the main interface. 28 29
  • 16. SEARCH STEP 6. This will open a window with control buttons at the bottom. Control buttons at Clicking on the Search tab in the Remote Live Viewer will allow you to search by Time, the bottom allow the user to move through the playback. Event or File Management. Time Search Channel STEP 1. The user can select the display mode as well as the time and date to begin Mode searching from in the area at the top of the Search window (Red box listed as Item 1 in Picture 2-31) Play Mode Play Button Progress Bar Play Rewind Single Frame Full Screen Snap Pause Fast Forward Next Frame Volume Exit PICTURE 2-32 STEP 7. The Snap button allows you to take still images of specific recordings. PICTURE 2-31 STEP 2. After running the search, available events will be displayed in the Data Information section. STEP 3. A highlighted date in the Calendar (Item 2 in Picture 2-31) indicates that data was recorded on that date. STEP 4. Select which channels’ data to display (Item 3 in Picture 2-31) STEP 5. Select an event from the Data Information list and click on the Play button to begin playback. 30 31
  • 17. Event Search File Management STEP 1. Click on the highlighted date, select recorded channels along with the type of This allows you to locate an event and lock, unlock or delete it from the record. event – motion or sensor. Then click Search. PICTURE 2-33 PICTURE 2-34 STEP 2. The list of recorded events will be displayed in the Event List. Double-click on Lock – Select a recording from the File List box. Clicking the “Lock” button will protect the file an item to open the Playback window. from being overwritten or deleted except when the hard drive is reformatted. Unlock – Unlocks a previously locked file. Delete – Erases an unlocked file. If a file is locked, you must unlock it before it can be deleted. 32 33
  • 18. Remote Backup 2.5 REMOTE SYSTEM CONFIGURATION Clicking on the Backup tab will open the Backup interface. This allows you to backup files Clicking on the Config tab in the Main Menu of the Remote Live Viewer will change the from the DVR to your computer’s hard drive. display to where the user can set-up or alter the operating parameters of the DVR. Available functions include the ability to configure; Basic, Live, Record, Schedule, Alarm, Network, PTZ and User settings. Select an item from the submenu on the left and the appropriate window will open to the right. While one user is changing settings, other users are blocked from doing so. Main Menu PICTURE 2-35 Sub Menu PICTURE 2-36 STEP 1. Select channels, the start and end time, and then click the Search button. The search results will be shown in the File List box. The list of available functions and their options are identical to those on the DVR. Please refer STEP 2. Select which files to back up by clicking on the appropriate box(es). to CHAPTER 4 of the User Manual, “Main Menu Setup Guide” for more details. STEP 3. Click on the Browse button to set the destination for the saved files. STEP 4. Click on Backup to begin the download. Be sure to click on Apply to save your settings before exiting any window. Default will restore the original settings. 34 35
  • 19. E-MAIL NOTIFICATION SETUP MOBILE SURVEILLANCE Your DVR supports mobile surveillance on smart phones and other devices running Android, The Email tab, located in the Network menu, allows you to set how your DVR will send out Blackberry,Symbian and both Windows 7 Mobile and Windows Mobile Pro operating systems e-mail alerts. You will be able to send e-mail alerts to three addresses. along with the iPad and iPhone on 3G and 4G networks. To access the DVR from these devices you must have first configured the Network Settings on the DVR as shown in NOTE! Depending upon your settings, the system can generate a lot of e-mail alerts. For that reason, we recommend setting up a dedicated e-mail address Chapter 2 of this guide or Section 4.5 of the Manual. specifically for the system to send alert notices. If you do not have your own e-mail system (such as a corporate mail server) you should consider using a Each mobile device has a dedicated viewer application designed to allow you to remotely free e-mail provider. However, because many free e-mail services allow only monitor and control your system. This software is completely free. Users of devices running a limited amount of e-mail traffic we specifically recommend using Google’s Gmail service with its higher limit. Similarly, you will want the alert e-mails to go to a different Windows Mobile Phone, BlackBerry and Symbian simply download the needed software by account than the one sending them. This will ease your management of these alerts and logging into their DVR. Those using Android, Apple or Windows Phone 7 should search for prevent your mailbox from overflowing. “Q-See” in their respective online markets (iTunes, Android Market, etc.) to download the QT View app. If you do not have your own e-mail system, please set up a free account which the DVR can use to send out alerts before proceeding. Each program - and how it functions on the individual platform - will be described separately For the example below, we will use Gmail. The settings can be found under Options when on the following pages. logged into your Gmail account. Clicking on any of the fields will bring up the virtual keyboard allowing you to enter the data. The virtual keyboard is capable of handling upper and lower case letters as well as numbers and symbols. Click the ENTER button to enter your input or ESC to exit the field without applying any changes. SMTP Server: smtp.gmail.com NETWORK Port: 465 (standard port for Gmail - others Network Substream Email Other Settings may vary) SMTP Server SSL Check: You will need to select this for Port 465 Gmail. Other ISPs may vary. SSL Check Send Address: Enter your new address. This Send Address Password will appear on alert e-mails sent from Receive Address1 the DVR Receive Address2 Password: Enter the password you created Receive Address3 for this account. Remember, it will be Test Advanced case-sensitive. Attach Image Receive Addresses: You may set up to three Default Apply Exit e-mail addresses to receive alerts. It PICTURE 3-1 is strongly advised that you do not use the same address that the DVR is using to send alerts. Advanced Attach Image Amount: The alert e-mails can include up to three images 36 37
  • 20. 4.1 QT VIEW FOR APPLE IPAD AND IPHONE CONNECTING TO YOUR DVR The QT View software allows you to remotely monitor your QT-series DVR (see list below) Upon start-up, the QT View program will require you to log in. The first time you will need to using your mobile device and either a wireless or 3G/4G network. In addition to controlling enter the address of your DVR. your system, you will be able to alter its settings and review video records saved on its hard drive. You will need to create at least two connections to access your DVR. These are selected In order to monitor your system using your iPhone or iPad, you will need to install either the through the Login screen and can be created through this screen. They may also created in Q-See QT View app for smartphones or Q-See QT View HD app if you’re using a tablet. the Server list as described later. These are available for free through iTunes by searching for “Q-See.” Install either one as you would any other application on your device. One connection is for use when you are accessing a wireless network connected to the same Operation of both versions is largely the same with the major exception being that the HD network as your DVR while another would be used when connecting from outside the area. version for the iPad allows you to be able to view up to nine cameras simultaneously rather Depending on your data plan (and whether your device has 3G/4G connectivity) you may find than just four. Additionally, the viewing resolution is greater to take advantage of the tablet’s it necessary to take steps to ensure that you are connected wirelessly rather than through higher resolution screen. Screen shots from both will be shown when there are differences, cellular to avoid data charges as data usage will be equivalent to that for streaming a video. but otherwise, most images will be from the iPad version. Q-See QT View For smartphones: Utilities Released Apr 18, 2012 FREE For tablets: Q-See QT View HD Utilities Released May 10, 2012 FREE PICTURE 4-2 PICTURE 4-1 Another reason for creating multiple Server connections is if you have more than one QT-series DVR that you wish to monitor remotely. Full information on obtaining these addresses can To launch QT View, simply tap on its icon in the app menu on your device. be found in the Remote Monitoring Guide but instructions for utilizing these addresses appears on the following pages. NOTE! Although the software needed to access your DVR is free, you will need to have or create an iTunes or App Store account to proceed. SUPPORTED MODELS At the time of this writing, the models of DVRs supported by the QT View apps are: QT2124, QT426, QT428, QT454, QT474, QT446, QT4332, QT4516, QT4532, QT504, QT518, QT526, QT528, QT536 and QT5116. Models not listed above, but purchased after May, 2012 should also be compatible. 38 39
  • 21. If you will be connecting to your DVR on the same network, say from within the same building, Remote Connection enter the local IP address and this will be referred to as a Local Connection. The second To monitor your DVR at times when you are away from its location, you will use the system’s connection will be for times when you are away from that network and will be connecting to a public or Internet address instead of the local IP address described above. different network or using the 3G/4G function of your device. This address could either be the series of digits that you use to log into your DVR over Local Connection the Internet, or the Dynamic Domain Name Service (MyQ-See) address you created when To connect to your DVR using a wireless network that is connected to the same router as your configuring your DVR for remote access. See Sections 1.2 or 1.6 of the Remote DVR - such as a home network with WiFi and Ethernet connections - you will need to use the Monitoring Guide respectively for full details on either option. LAN or local IP address for your DVR. This can be found in your DVR’s Network window. You can quickly obtain the DVR’s Internet IP address by going to www.canyouseeme.org using a computer connected to the same router as the DVR. STEP 1. Open the NETWORK Network window and The number at the bottom (81.919.622.24 Browser - Windows Internet Explorer Network Substream Email Other Settings write down the IP in the example shown) is the public IP http://canyouseeme.org/ HTTP Port 80 address (Yellow box address and you can enter this into the Open Port Check Tool Server Port 6036 in Picture 4-3). Address field. The rest of the process is the Obtain an IP address automatically CanYouSeeMe.org - Open Port Check Tool Ensure that the box same as described above for adding a local This page will serve as a free utility for remotely verifying a port is open or closed. It will IP Address 192 . 168 . 001 . 100 be useful for users who wish to check to see if a server or ISP is blocking certain ports. labelled “Obtain an IP connection. Subnet Mask 255 . 255 . 255 . 000 address automatically” Your IP: 81.919.622.24 What Port? Gateway 192 . 168 . 001 . 001 is checked. If it isn’t, Check Preferred DNS Server check mark the box, 000 . 000 . 000 . 000 Success: I can see your service on click on Apply and Alternate DNS Server 000 . 000 . 000 . 000 81.919.622.24 on port (80) PPPoE Your ISP is not blocking port 80 then exit the window. User Name Reopen the window Password PICTURE 4-5 to see the correct IP Test address. SERVER LIST Default Apply Exit The Server List contains all of your successful DVR connections. It is where you can add, edit PICTURE 4-3 or delete your connections. It is accessed by tapping Server List at the top of your screen. If you changed anything, you should return it to its previous configuration to avoid problems There is an additional field, Title, available in this area which we recommend utilizing with other devices or the DVR itself. descriptive names such as “Home DVR, Local” and “Home DVR, Away” or the like to help you make the appropriate connection. STEP 2. Tap on the white Fine fields in the Login screen to enter the needed information Server - Insert the IP address. Account and Password are those you use to log into the DVR. STEP 3. Check the box for Remember Server PICTURE 4-4 to add your new con- nection to the list. PICTURE 4-6 40 41
  • 22. Adding a Server OPERATION A server is added in the same manner as in the Login screen. Simply tap on the white icon to Live View open up the window to enter the information for the new connection including your name for When you log in, QT View will open the Live View window which will show a single-channel this connection, the IP address (local or Internet) and your user name and password. feed from your DVR. Examples are shown below from QT View HD (left) and QT View (right). You can configure the default display mode using the Settings menu described later. PICTURE 4-7 PICTURE 4-9 PICTURE 4-10 Editing or Deleting a Server A series of indicators and icons will appear Color Meaning Each server connection features two icons in below the video feed in Live View. If the the upper right corner. The left one allows you Recording phone is rotated to landscape (wide) view, to edit the connection’s name, the address, PICTURE 4-8 these icons will disappear to allow a larger Not Recording the user name and password. The rightmost view on the screen. The colored indicators icon will allow you to remove the server from Motion Recording show the status of each camera. your list. Alarm Recording No Camera The icons allow you to control your display, including which cameras are being viewed, split- screen four channel view, enable PTZ mode and etcetera. Button Function Button Function Single channel view Four channel viewing mode Six, eight and nine channel Snapshot views (iPad only) Record to iPhone or iPad Audio On/Off Picture adjust (brightness, hue, Two-way talk saturation & contrast) Hide icons (tapping on screen Switches to PTZ interface makes them reappear) Note that both Two-way talk and Audio On/Off both require the use of an audio-capable camera or a co-located microphone. Two-way talk additionally requires a speaker located with the camera being used. 42 43
  • 23. When switching to multi-channel view, a pop-up window will allow you to select which PTZ cameras will be displayed. Tapping on the PTZ icon will open the PTZ Control window allowing you to control a Pan- Tilt-Zoom camera connected to your DVR by touching the directional arrows. Adjust your camera’s focus, zoom and iris (light level) using the “+” and “-” buttons. There are three sliders which also provide camera control. On the iPhone, they appear when the arrow to the right of the PTZ controls is tapped. The first slider allows you to control the speed of the camera’s movement, from 1 (slowest) to 8 (fastest). PICTURE 4-11 PICTURE 4-12 The second slider allows you to select which Preset point The iPhone version offers the option to view video from a single camera or four channels you desire the camera to rotate simultaneously. On QT View HD for the iPad, you also have the ability to view the feeds from PICTURE 4-14 towards. There are 128 points six, eight or nine cameras at the same time as well. available and these are generally set up in the DVR when you You may reposition the first configure the PTZ camera. channel feeds in the multi- However, you can configure channel viewing modes simply these within the program as by dragging one screen into well. the desired position. This is especially useful in the The bottom slider allows you asymmetric six- and eight- to select which cruise (path) channel displays with the single you want the PTZ camera to large screen and multiple, perform. Like the Presets, these smaller views. are usually set up when you first connect the PTZ camera, but you can create a new one using PTZ Settings within PICTURE 4-15 PICTURE 4-16 the Settings menu of this PICTURE 4-13 application. When viewing multiple channels, the screen outlined in red will be the one affected by such actions as snapshot or record. Double tap on a screen in a multi-channel mode to bring it to full screen. Double-tapping on the camera view will return to the split screen mode. 44 45
  • 24. Snapshot Record Tapping the Snapshot icon will cause the program to take a still image of the currently Likewise, tapping the Record icon will cause the program to begin recording video from the displayed video feed and save it onto your device. You can take full-size images from any or selected channel onto your device’s internal memory. Tapping the icon again will end the all of the currently displayed video feeds. These images are not saved to the Photos folder on recording. These files can be accessed, along with videos recorded onto your DVR’s own hard your device, but are available for viewing by selecting them from the Image menu located at drive in the Playback menu which is also located at the top of the screen next to the Image the upper left of the application’s screen (circled, below). menu. PLAYBACK When you tap on the Playback icon you will be given the choice to search for files recorded on your device (locally) or on the DVR itself with the option to search a specific block of time, by recorded event, or if you have your DVR configured to record all the time, you should use the Remote File Search option. All four search modes operate much in the same manner. Select the date and starting time along with which channel(s) you want to search. Once you tap on Search, the application will display the PICTURE 4-17 search results. You will only be able to play back one video at a time. Local File Search Select the desired file from the PICTURE 4-19 search results by tapping on it. You will be given the option to play, copy or delete the video. If you select Copy, the video will be copied into your device’s Photos folder. Selecting Play will open up the PICTURE 4-18 video and start the playback. There are no playback controls In the Image menu, you can select an image by tapping on it for a larger view. You can then for local files. either delete the image or copy it to your device’s Photos menu. From there, you can edit it, download it or e-mail it as with any other image. Tap on Close to end the playback. PICTURE 4-20 46 47
  • 25. Time Search Remote File Search This search mode differs in that it’ll show a 24-hour timeline for each channel with blocks This last search mode is best indicating when a video record took place. used when you have a channel set to constantly record but it also works if you know when To begin playback, simply an event occurred. select a channel and then tap on Play. The results list and playback will resemble that seen in the A progress bar will appear Event Search, above, but below the video along with will not show the event type, the start and end times of the rather it’ll display the start and video clip. Simply drag the end times along with which playback point to the desired channel. segment of the video. The time PICTURE 4-24 on the left will change to show the time that the particular video segment was recorded. SETTINGS PICTURE 4-21 The Settings menu is also located at the top of the screen. It allows you configure both QT Depending on the speed of View on your mobile device as well as make or change settings on your DVR itself. The local the Internet connections at settings are covered in this manual along with the Schedule and PTZ on-DVR settings. The your DVR and your mobile remainder of the on-DVR settings mirror those conducted at the DVR itself and are therefore device, you may experience a covered in the User Manual. delay between when you drag the point and when the video begins playing from that point. Tap on Close to end the playback and return to the search results. PICTURE 4-22 Event Search This operates in the same manner as the Local File search, but returns results for PICTURE 4-25 video stored on the DVR’s hard Local Settings drive. In addition, it will list the You can set the maximum amount of space set aside for video recordings on your device type of event, such as Motion using the Storage options. Detection or Alarm. The Display settings allow you to set the application to launch in your preferred viewing Simply tap to begin playback. mode, whether single view, or multiple channel display. A progress bar identical to the one appearing in Time Search Alarm enables an audio and vibration alert when the DVR either detects motion or some other will appear to allow you to alarm input. progress through the video. Enabling Auto Reconnect will cause the program to attempt to re-establish your connection PICTURE 4-23 to the DVR if it is lost. 48 49
  • 26. Schedule Settings INFORMATION This area is generally set up when you first configure your DVR, but you may find it necessary The three windows available under the Information menu allow you to access information to change a recording schedule while you’re away from your DVR. about your DVR, your network and which users are currently logged into your system The information displayed in these three windows cannot be altered. System shows your DVR’s name as well as the software and hardware configuration. Network provides details on your IP and router address along with which ports are in use and connection status along with other information. PICTURE 4-26 Detailed explanations on these PICTURE 4-28 items and their configuration You’ll be able to change the schedule for general recording, motion detection recording and can be found in the Remote alarm-based recording for each camera. Adjusting the schedules for any of these modes is Monitoring Guide. identical. Simply touching and dragging in the desired time block and it’ll turn blue to indicate that it’ll be active during that time. Touching the blue area and dragging will return it to gray to Online Users shows which users are remotely connected to your DVR. deactivate that function. You can copy and paste your settings between cameras. Be sure to tap on Save to preserve LOGOFF your settings. You can exit QT View by pushing the large button on your device, just like any other program. Or you can tap on the Logoff button which will return you to the Login screen. PTZ Settings Configuring your PTZ camera is best done at the DVR itself, but if you find it necessary to update a Preset point, a Cruise or Track, that can be done in the Advanced segment of the PTZ Settings menu. Tapping on the Advanced button at the bottom of the PTZ Settings menu gives you access to your PTZ camera’s settings. Simply tap on the Setting button corresponding to the desired function for the correct channel and adjust using the PTZ controls or by enabling/disabling as needed. Tapping on Save will save your settings. PICTURE 4-27 50 51
  • 27. 4.2 QT VIEW FOR ANDROID SMARTPHONES CONNECTING TO YOUR DVR The QT View software allows you to remotely monitor your system using your mobile device Upon start-up, the QT View program will and either a wireless or 3G/4G network. You will not be able to change the DVR’s settings require you to log in. The first time you will using this application. That will need to be done either in the DVR itself or when remote need to enter the address of your DVR. If you monitoring using a computer. will be connecting to your DVR on the same In order to monitor your system using your Android smartphone, you will need to install the network, say from within the same building, Q-See QT View app for smartphones. The program is available for free through the Android enter the local IP address. You will want to market by searching for “Q-See.” Install it just as you would any other Android application. create a separate connection for use when If you are using a tablet, you will need to download the Q-See QT View HD app. These you are away from the building housing the are two separate programs and the HD version will not work on a smartphone. Please see DVR. In this case, you should enter the MyQ- Section 4.3, immediately following, for instructions on installing and using Q-See QT View See address or the Internet IP address. HD on your tablet. Information on these addresses can be found in the Remote Monitoring Guide. Clicking the box marked Remember Server Q-See QT View will add this connection to your Favorites For smartphones: list which will allow you to select the desired DPSI connection and DVR without having to log in again. Free PICTURE 4-30 For tablets: Q-See QT View HD Once you have added a DVR to QT View, you will only to tap on Server in the Log In screen DPSI to access your desired connection. You can also add another connection using this screen, in addition to doing so through the Server menu described later. Free PICTURE 4-29 Once you have logged into your DVR the To launch QT View, simply tap on its icon in the app menu on your device. application will take you to the Main Menu where you can access the functions of the program and the DVR. NOTE! Although the software needed to access your DVR is free, you will need to have or create an account with the Android Market to proceed. PICTURE 4-31 52 53
  • 28. OPERATION When switching to four-channel view, the Live View Channel Configure window will allow you to When you select Live from the Main Menu, you will be taken to the Live View window which select which cameras will be displayed. will show a single-channel feed from your DVR. When viewing multiple channels, the screen outlined in red will be the one affected by such actions as snapshot or record. When the phone is held in portrait mode, Double tap on a screen in four-channel mode a series of indicators and icons will appear to bring it to full screen. Double-tapping on below the video. The colored indicators show the camera view will return to the split screen the status of each camera. mode. Both sets of icons will disappear from the screen when the phone is held in landscape mode. Color Meaning Recording Not Recording Motion Recording PICTURE 4-33 Alarm Recording Not Connected PTZ PICTURE 4-32 Tapping on the PTZ icon will open the PTZ Control window allowing you to control a The icons allow you to control your display, including which cameras are being viewed, split- Pan-Tilt-Zoom camera connected to your screen four channel view, enable PTZ mode and etcetera. DVR by touching the directional arrows. Adjust your camera’s focus, zoom and iris (light level) using the “+” and “-” buttons. The Button Function Button Function slider at the bottom adjusts the speed at Single channel view Four channel viewing mode which the camera moves. Switch channels Switches to PTZ interface Clicking on the arrow to the right of the controls allow you to activate one of 16 Snapshot Record presets or cruises that you may have already set up in the DVR. Two-way talk Audio On/Off Minimize program Note that both Two-way talk and Audio On/Off both require the use of an audio-capable camera or a co-located microphone. Two-way talk additionally requires a speaker located with PICTURE 4-34 the camera being used. 54 55
  • 29. Snapshot and Record Playback Tapping the Snapshot icon will cause the When you tap on the Playback icon you program to take a still image of the currently will be given a list of channels which have displayed video feed. In the case of multi- recordings. Select the desired channel and PICTURE 4-35 screen mode, the channel outlined in red will then select the video by date and time. be the one that will be captured. Once you have selected your video, it will begin playing back. You may pause, stop or Likewise, tapping the Record icon will cause adjust the playback speed using the controls the program to begin recording video from at the bottom. the selected channel onto your phone’s internal memory. You are not able to view recordings or still images stored on your DVR’s hard drive, only files that are saved onto your phone. You can access the images and video from the Main menu by selecting Image or Playback, respectively. PICTURE 4-38 Settings You can set the maximum amount of space set aside for video recordings on you phone from within the Settings menu. You may also enable record recycling which overwrites PICTURE 4-36 older video rather than stopping recording when the allocated space has been filled. Image View In addition, you can configure your display The Image window allows you to view your modes as well as setting whether the phone snapshots. Cycle through them using the should sound an alarm, vibrate or both when arrow icons at the bottom. You may also the program’s alarm fuction is triggered. zoom in or out to see more detail. Unwanted files can be deleted using the trashcan icon. PICTURE 4-39 Log The Log menu contains a list of all events recorded by QT View. Choose to see User Operations or alarms that were triggered by motion detection. PICTURE 4-37 PICTURE 4-40 56 57
  • 30. Information 4.3 QT VIEW FOR ANDROID TABLETS This window contains information about your The QT View software allows you to remotely monitor your system using your mobile device DVR and the phone you are using to run the and either a wireless or 3G/4G network. You will not be able to change the DVR’s settings QT View app. using this application. That will need to be done either in the DVR itself or when remote monitoring using a computer. Device name and Device ID: these are both In order to monitor your system using your Android tablet, you will need to install the Q-See set on the DVR and are useful when you are QT View HD app. The program is available for free through the Android market by searching using QT View to monitor more than one for “Q-See.” Install it just as you would any other Android application. DVR. The HD version of Q-See QT View allows you to view up to nine cameras simultaneously Software Version: This is the version of the rather than the limit of four available on the smartphone. In addition, the viewing resolution is firmware currently installed on the DVR. greater to take advantage of the tablet’s higher resolution screen. Build Date: The date the DVR’s firmware was If you are using a smartphone, you will need to download the Q-See QT View app. These released. are two separate programs and the HD version will not work on a smartphone. Please see Section 4.2, immediately before this section, for instructions on installing and using Q-See Phone Software Version: This shows what QT View on your smartphone. version of QT View you are using. Build Date: This is the date that your version Q-See QT View For smartphones: of QT View was released. PICTURE 4-41 DPSI Help Free QT View includes an extensive electronic manual to assist you should you need more help. For tablets: Q-See QT View HD Logoff DPSI This allows you to log out of QT View and will return you to the Login screen. Free PICTURE 4-42 To launch QT View, simply tap on its icon in the app menu on your device. NOTE! Although the software needed to access your DVR is free, you will need to have or create an account with the Android Market to proceed. 58 59
  • 31. CONNECTING TO YOUR DVR OPERATION Upon start-up, the QT View program will require you to log in. The first time you will need to Live View enter the address of your DVR. If you will be connecting to your DVR on the same network, Once you have logged into your DVR you will see a live display from the system’s first camera. say from within the same building, enter the local IP address. You will want to create a QT View HD only operates in landscape mode at present. separate connection for use when you are away from the building housing the DVR. In this case, you should enter the MyQ-See address or the Internet IP address. Information on these addresses can be found in the Remote Monitoring Guide. Clicking the box marked Remember Server will add this connection to your Server List which will allow you to select the desired connection and DVR without having to log in again. Once you have added a DVR to QT View, you will only to tap on Server in the Log In screen PICTURE 4-45 You can select which channel you want to view by tapping on the single channel view icon and then selecting the desired channel followed by tapping on OK. Or, you can select a multi- channel viewing mode by tapping on any of the other channel configurations and selecting which channels to view. PICTURE 4-43 to access your desired connection. You can also add another connection once you’re logged in by clicking on Server List at the top of the screen and then clicking on the white icon. PICTURE 4-46 PICTURE 4-44 60 61
  • 32. In the viewing modes with a single large screen surrounded by smaller ones, the first camera Record and Snapshot selected will be the larger view. Double-tapping on any screen will bring it to full screen view. You can record video or still images from any of the video streams onto your tablet for later Double-tapping upon it again will return to multi-screen viewing mode. review. This video is separate from that recorded on your DVR’s hard drive and recording on your tablet will not affect the recording schedule on your DVR. Only one channel can be recorded or have a still image captured at a time. As mentioned before, this will be the channel currently indicated with a red outline around the edge. Touching the Record icon will begin the recording. You are able to perform other operations while recording. Touching the Record icon a second time will end the recording. The recording will also end when it reaches the maximum file clip size or fills up the available memory - both can be set using the Settings menu available at the top of the screen. Touching the Snapshot icon will cause the selected channel to flash white for a second, indicating that a still image has been captured and saved to your tablet’s memory. Playback Video recordings saved onto your tablet can be accessed through the Playback menu which PICTURE 4-47 can be reached by selecting Playback at the top of the screen. The Playback window allows you to search for a recording by date and time. Enter the desired search parameters, including which channel, and then touch Search. A list of A series of indicators and icons appear below Color Meaning recordings which match your preferences will be displayed on the right portion of the window. the live display regardless of viewing mode. Tap on the desired video to begin playback. The colored indicators show the status of Recording each camera. Not Recording Motion Recording Alarm Recording Not Connected The icons allow you to control your display, including which cameras are being viewed, split- screen four channel view, enable PTZ mode and etcetera. Note that both Two-way talk and Audio On/Off both require the use of an audio-capable camera or a co-located microphone. Two-way talk additionally requires a speaker located with the camera being used. Button Function Button Function PICTURE 4-48 Single channel view Multi-channel viewing modes etc. Record Snapshot Audio On/Off Two-way talk Switches to PTZ interface In multiple-screen viewing modes, only the channel outlined in red will be affected by com- mands such as Record, Snapshot, etc. A channel may be selected simply by touching it’s display. 62 63
  • 33. Settings This window is where you configure how QT View will record and display video along with how it will notify you of events. PICTURE 4-49 The controls below the video playback allow you to start, stop or pause the video. The double arrows will take you to the previous or next video clip. Tapping on Close will take you back to PICTURE 4-51 the search window. You are able to reserve a set amount of memory space for QT View to record files as well as Image View the maximum file size for any recordings. Selecting Image from the options along the top of the screen will allow you to review your In addition, you can set QT View to view 1, 4, 6, 8 or 9 channels by default along with it saved images. You will see small previews of each of the saved images. Click on the desired remembering which channels you wish to display. image to bring it to full-screen viewing. Lastly, you can set it so that your tablet will emit an audible alarm when motion is detected by your DVR. Information The data displayed in this window is your DVR’s information. Device name and Device ID: these are both set on the DVR and are useful when you are using QT View HD to monitor more than one DVR. Hardware and MCU Version: These relate to the DVR’s physical configuration. Kernel and Firmware Version: This concerns the operating system of the DVR and this data can be useful when determining whether your firmware is up-to-date. Launch Date: The date the DVR’s firmware was released. PICTURE 4-50 Buttons to the lower right of the image allow you to move to the previous or next saved image or to delete an image from memory. Touching Close will return you to the list of images. PICTURE 4-52 64 65
  • 34. 4.4 WINDOWS MOBILE PRO Windows Mobile Pro 6.1 and 6.5 STEP 6. PCam will open automatically once the install process is complete. STEP 1. Activate mobile network access on the mobile phone. STEP 2. Run Internet Explorer STEP 3. Input the DVR’s IP address or DDNS domain STEP 7. Input the DVR’s address, ID and password respectively in the fields “Server”, “User” and “Password”. The User Name and Password are STEP 4. You will be asked to download the PICTURE 4-55 the same as used on the DVR. The software PCam. Click on the software name default is admin and 123456. to open the download dialog pop-up Click “Go” to log onto the DVR. Successful access will bring up the view from a camera. PICTURE 4-53 STEP 5. Click Yes to start downloading and installing. PICTURE 4-56 STEP 8. Camera 1 is the default channel after login. To change the channel, use the drop-down Channel menu. PICTURE 4-54 PICTURE 4-57 66 67
  • 35. 4.5 WINDOWS PHONE 7 The Main window gives you access to all the To view your cameras from your Windows Phone device, you will need to download the free features of the program. Not all are shown in SuperCam app from the Windows Phone Marketplace. This program requires Windows this screenshot but they are listed below. Phone 7.5 or higher. STEP 3. Select Live to begin viewing STEP 1. Access the Windows Phone your cameras. Marketplace from your mobile device and search for SuperCam. Download the free application and install it in the normal manner. PICTURE 4-58 STEP 2. Launch SuperCam and enter PICTURE 4-60 the address of the DVR along with the user name and password that Button Function Button Function you use to access your DVR. The Live Live view Settings Software settings default values for those two fields are admin and 123456, respectively. Image Image view Server List Device list Log Log record Information Device information view ? Software help center IMPORTANT! Keep in mind that you will need to set up two separate logins. One will be for times when you are on the same network as the DVR, while the other will be for when you are on a different network. You will be able to switch networks using the server pull down in the Login screen or through the Server list found in the Main PICTURE 4-59 In Live view, you can switch between menu. cameras by selecting the desired channel below the main image. Camera 1 is the default view in this window. Rotating your phone will switch to Landscape viewing, but will hide the controls temporarily. PICTURE 4-61 68 69
  • 36. Pressing the PTZ icon at the bottom of the 4.6 BLACKBERRY screen switches to the PTZ controls. You The SuperCam software used to monitor your system from your phone is compatible with must have a PTZ camera connected to the BlackBerry OS 5 or newer. DVR. The operation of the PTZ camera is the same as on the DVR itself or when using the SOFTWARE INSTALLATION WebClient plugin on the computer. STEP 1. Open the browser on your BlackBerry phone and enter the Clicking on the Camera icon at the bottom public IP address or the DDNS of the screen takes a snapshot which can be domain name of your router to viewed using the Image button in the Main access the DVR. menu. PICTURE 4-64 STEP 2. You will be prompted to download the SuperCam software. Click on the link to bring up the download window. PICTURE 4-62 PICTURE 4-65 Button Function Button Function Switches to PTZ interface Snap picture Move the dome horizontally Zoom In/Focus In/Iris Open and vertically. The center STEP 3. Click on the Download button square stops the movement. Zoom Out/Focus Out/Iris Close to begin the download. The progress of the download will be displayed. The Settings menu allows you to adjust how PICTURE 4-66 your phone notifies you of events as well as what events generate an alarm. The Log menu shows a record of user STEP 4. The software will be installed operations, motion alarms and video loss automatically. alarms. The Information window shows information about your mobile device, the software and PICTURE 4-67 the DVR’s frimware. Device ID: This is the ID of the DVR you are connected to. This can be set on the DVR in the System tab shown in SECTION 4.1 of the User Manual PICTURE 4-63 Software Version: This is the version of the firmware currently installed on the DVR. Build Date: The date the firmware was released Software Version: The current version of the SuperCam software in use on your phone Software Build Date: The date this version of SuperCam was released PICTURE 4-68 70 71
  • 37. If the software fails to download, please check the following: OPERATING SUPERCAM • Verify that you have a good connection to your cellular network • Verify that you can access the DVR from a remote computer Login • Modify your BlackBerry’s browser configuration: STEP 1. Launch SuperCam. This will bring up the Login interface. STEP 1. Open your Options menu from the Menu STEP 2. Input the DVR’s IP address or DDNS domain name, User Name and Password. Check the “Remember STEP 2. Open Browser Configuration Server” box to save this setting. and check the boxes to allow The User Name and Password are JavaScript Support and JavaScript the same as used on the DVR. The pop-ups, along with enabling the default is admin and 123456. If browser to terminate slow-running you are monitoring multiple devices, scripts, use background images and previously saved login data for these support embedded media. devices can be accessed using the PICTURE 4-69 button on the right. PICTURE 4-71 STEP 3. Then, from the Options menu, select Cache Operations and click Main Menu on “Clear History” to empty the This window contains the function buttons needed to access and control your system. browser cache. PICTURE 4-70 There may be a compatibility problem with SuperCam software running on mobile phones with touch screens. The following steps will resolve this issue: Step 1. Open the Options Menu Step 2. Select Advanced Options Step 3. Select Applications PICTURE 4-72 Step 4. Select SuperCam Step 5. Click on Disable Compatiblity Button Function Button Function Image Image View Log Record log Server List Device list Settings Software settings Live Live view Information Device information view Help Software help center Logoff Logoff and return to login interface 72 73
  • 38. Live View Server List In this display you can access the different viewing functions of the DVR in a similar manner to This allows you to add, delete or modify the DVR connection or connections if you are the controls on the DVR itself. remotely monitoring multiple systems. Add – Add a DVR’s IP address or DDNS domain name Modify – Modify a DVR’s IP address or DDNS domain name Delete – Remove a DVR’s IP address or DDNS domain name PICTURE 4-77 PICTURE 4-73 PICTURE 4-74 Settings Configure which alarms will activate and what will trigger them. Alarm Type – Choose which alarm types you want to be notified about. Alarm Output Type – Choose whether the phone alerts you with an audio or vibratory alarm or a combination of both. PICTURE 4-78 PICTURE 4-75 PICTURE 4-76 Information View Button Function Button Function This presents information on the cell phone you are using the SuperCam software version on as well as the software itself. Switch channels Switches to PTZ interface Device ID: This is the ID of the DVR you are Snap picture connected to. This can be set on the DVR in Full Screen the System tab shown in SECTION 4.1 of Background alarm the User Manual Software Version: This is the version of the Move the dome horizontally Zoom In/Focus In/Iris Open firmware currently installed on the DVR. and vertically. The center square stops the movement. Build Date: The date the firmware was Zoom Out/Focus Out/Iris Close released Preset Select the preset point Group Set the cruise line Software Version: The current version of the PICTURE 4-79 SuperCam software in use on your phone Software Build Date: The date this version of SuperCam was released 74 75
  • 39. 4.7 SYMBIAN STEP 8. In System Setting, select Login This DVR supports phones running versions 3 and 5 of the Symbian OS. Setting to bring up the Login interface. STEP 1. Enable network access on the mobile STEP 9. Input the DVR’s address, User Name phone. and Password then save. The User Name STEP 2. Launch the web browser and Password are the same as used on the STEP 3. Input the DVR’s IP address or DDNS DVR. The default is admin and 123456. domain name in a new bookmark. Click this bookmark to connect to the DVR. STEP 10. The Access Point of “Winsock” is the default. This access point may differ outside North America or based on your cellular provider. Contact your provider’s tech support department if you experience difficulties with this setting. PICTURE 4-80 PICTURE 4-83 STEP 11. Open Live View to see the camera STEP 4. A welcome window will open and images. prompt you to download a software package called SCam. Click on the software name to download. STEP 5. Click Yes on the security pop-up window to confirm your download STEP 6. The SCam shortcut icon will appear on the system menu when the download is complete. PICTURE 4-81 PICTURE 4-84 STEP 7. Launch the SCam program. It will STEP 12. In Live View you can take snapshot display a function interface: images, select other camera channels and Live View – Open mobile Live View. control PTZ cameras. Image View – To check pictures snapped in the Live View mode. System Setting – Login setting and alarm setting Help – Function indication and help. PICTURE 4-82 PICTURE 4-85 76 77
  • 40. Digital Peripheral Solutions, Inc. 8015 E. Crystal Drive Anaheim, CA 92807 78